Reviews of Regency Mortuary & Crematory (Mortuary)

Kathryn Smith

I could never recommend the services of Regency Mortuary, the facility that handled my mother's remains. My mother was found dead at her home in January, 2017 under what appears to be suspicious circumstances. All of her valuables and family heirlooms had been removed from her home by the time I learned of her death from a neighbor who took the initiative to contact me with the indication things did not appear “right” at her home. I learned my mother’s body was cremated four days after her death by Regency Mortuary without notification or discussion with me or any of my mother’s many biological family members. Pursuant my inquiry, I was told by an agent of Regency Mortuary the cremation was purportedly authorized by my mother’s husband and/or his daughter who has no biological connection to my mother, and a woman whom my mother claimed she did not trust. The agent did not provide me with information regarding the whereabouts of my mother’s remains. According to public records, Regency Mortuary is currently owned by John and Phil Perkes. I contacted Phil for additional information and explained that my mother died under suspicious circumstances. I made it very clear that neither I, nor my mother’s biological family, intend to hold Regency Mortuary accountable for the manner in which my mother’s remains were handled and that the purpose of my call was to seek information not provided to us. Phil provided me with little information other than to rudely claim Regency Mortuary was “covered” [legally] after having received authorization to cremate my mother’s body. He then abruptly ended the call with the remark that he would not speak with me further and that additional communications would be handled through legal counsel. I question why this mortuary would hastily cremate the remains of my mother’s body without qualifying the reason for the urgency for doing so, particularly when there was no announcement, service planned, or communication with biological family members. My mother had lived in the Phoenix Metro area since 1960 and certainly had many friends and family. Why did Phil not find the manner in which her cremation was ordered as unusual and worthy of further inquiry on his part? I am of the opinion an experienced facility would have recognized the possibility of an agenda and would never recommend a mortuary that would not question the above and take the initiative to contact a biological family member. A simple Internet search would have revealed that I am my mother’s biological daughter along with my contact information. A telephone call offering condolences would have taken little time and effort on his part. I would have been very appreciative and grateful, as would my mother’s family, to know of her death prior to cremation. Our hearts will be forever broken over my mother’s death and that we were provided no opportunity to pay our last respects.

Margaret Schweitzer

I highly recommend Regency. They were kind and efficient and did not hard sell anything, so I trusted them and felt well cared for. Thank you Regency for treating us so well.

Mike Catalano

Yanira was very pleasant and comforting which made this tough time for me easier to handle. She was extremely helpful with additional requests.

LAFC- Will

Regency is hands down the best mortuary in the greater Phoenix area. After a very unexpected passing of a family member, I had to get a crash course on funeral arrangements and called many places. I did not know what to do but tried my best to review the sites of local mortuaries. Just about everywhere I called, I received phony sympathy, a scripted condolences exchange, and zero empathy until I spoke to Yanira at Regency. She was honest, genuine, and went above and beyond to answer my all of my questions openly, honest, and was very respectful and mindful of the family situation. Although we had different cemetery arrangements (whose partner mortuaries were more than happy to take our business), we awarded Regency Mortuary the privilege to take care of our family strictly due to the professionalism, respect, and care that Yanira offered our family. She is genuinely a caring person and understood our needs during an unexpected and very difficult time. I called many placed before Regency, a few places after, and it was clear to us who should care for our family. Thank you, Yanira, for all you and Regency Mortuary have done for us. Your professionalism is unparalleled.

Rocio Landey

Losing a love-one is never easy; yet Yanira at Regency Mortuary managed to make the entire process painless. She was caring, compassionate and had my best interest at heart. Thank you!

Tony Quaranta

Recency Morturay treated us like family the first time we walked through the door to have a love one cremated. This place was beautiful for the service as well. I would highly recommend this place.

Candy Wise

My experience with this place was horrible!!! I've tried calling several times and they never answered there phone, so I drove to the place to ask about picking up my mom's ashes, it had been a month. They never called me to let me know her ashes where ready

B J Georgia

Yanira assisted us and was wonderful. She made a very troubling and hard time as easy as possible. We were very pleased with all of the services we were offered. There was no pressure, and lots of assistance. Everyone was very patient, even though we returned, and called, several times with questions. This is one of those services you really hope you don't have to use, but the staff, especially Yanira, were wonderful.

Carmen Varnado

My mother recently passed and we had the pleasure of speaking with and making plans for mom with Yanira. She made a difficult task bearable. She explained everything and I know it seems weird, but she was so comforting and understanding. I guess what I am trying to say is she made us feel like my mom was her mom too, and she had compassion, and empathy. What's' crazy is when I have found myself in that area, I feel like I should stop by and say hello. She is a phenomenal woman. She definitely has a natural ability/ gift If you are up in the air about who to go to when you need services for your loved one, you will not be disappointed. Yanira, in my book is the best!!! Once again, thank you, for taking care of mom, you did a wonderful job, Carmen

Jeremy Quiel

This place is great! When we first walked in it was a beutiful opening and we where never waiting on anyone, there was actually one guy waiting to help. The price we saw online is the price we got

Deb Blee

Well... they certainty did not make an unexpected and difficult time any easier... I feel they didn't care about handling things in a timely manner, or expaining anything with sensitivity... I would not recommend this facility for full burial needs.

Violet Taylor

The facilities were nice, the process went smooth, but know that the day is over and done, I have tried to contact the owner more times than I can count, to talk about a problem with the life insurance claim that they processed for us. I can not get a call back, the insurance states that the documentation has not been submitted and it has been almost 4 months since my mom passed. This is not something I do normally, making complaints, but I feel powerless, and my Dad has been through enough.

Erica H

For having to go through one of life's hardest events I could not have asked for a more kind and compassionate experience. We met with John who went out of his way to take care of everything. I can't express our gratitude for him during such a hard time. I would absolutely recommend their services.

Jeanette Burmester

Regency Mortuary provided exceptional service to our family in our time of need. Yanira, in particular, demonstrated the most professional yet caring approach, helping us with options, decisions and issues when they arose. The discretion and respect shown by the staff at Regency Mortuary is rare in this day and age, and they have earned my highest recommendation.

Patrick Villella

Regency Mortuary really did an exceptional job. Michael is the gentleman that helped us out over the phone when we first called. He was very warm and pleasant and very calming. What really made our experience good, though, was Yanira, the woman that helped us make all the arrangements and deal with all of those very unpleasant details you find yourself faced with after a tragedy. I really can't imagine anyone more genuinely caring and compassionate. Yanira shared her own story with us. She experienced a tragedy herself and that has fueled her desire to help others who are dealing with a death. She's made assisting families her mission in life and I think she's very good at it. All of our loved one's possessions were cared for and returned to us in perfect condition. She arranged for all the paperwork and death certificates and followed up several times to make sure everything was completed. We had to make multiple trips to the funeral home -- not because of anything Regency didn't do. That's just how things turned out. Each time, Yanira was happy to see us and did a wonderful job calming us and really comforting us in this difficult time. She never rushed us or pressured us into ANYTHING. She took her time with us because she could see that we were hurting and needed compassion. This is not just a job to her. We were really treated like part of her own family. All in all, Yanira and everyone else who helped us through this very sad time made the experience as good as it could have been.

Caitlin Julian

We used Regency to cremate my son. As difficult of a situation as that was, we found Yanira to be highly professional, very respectful and caring. She has genuine warmth, care and concern for her clients. She went above and beyond and provided us with valuable information to help us through the process.

Gods Girl

Regency Mortuary was amazing, kind and comforting during the loss of my mother. Thank you Yanira for making a very difficult time easier to bear.

Avenidas Funeral Chapel

Owned by my friend John. He is a very, honest and righteous individual that serves the community above par. Consider him if looking for a local, dignified funeral provider.

Hope McLeod

I haven't had the pleasure of their services yet...prolly not for awhile.

Benjamin Mason

Yanira was so helpful beyond our expectations. We went in clueless as to all that we needed to do. Once she met with us our needs were her top priority. I would recommend to anyone who is in need of Cremation Services contact Yanira.

Consuelo Jackson

Highly recommend this place big John is a super caring man he took care of my grand daughter jolissa had cerabolphasy she pass away at age 9 he took our grand daughter in he's Care as if she was a family of him we'll forever be grateful to John and he's father when I think of the way we were treated brings me to tears of happiness knowing there's people like John that at your lowest point he help make it better so I highly recommend this for your love ones Regency Mortuary I can't express it enough Please

Amanda Sutherland

I highly recommend using Regency! Everyone is so nice amd caring. The person who picked up our loved one was so gentle with my grandmother. He even had a pillow under her head. Those little details show you what type of business this is. It was nice to see him take such good care of her. The receptionist is very welcoming and caring he was always very polite. Yanira was great and helped us through the whole process. We were not pressured to do anything or buy anything. We told her what we wanted and that was that. We have never been through this process and Yanira was very patient with us and took time to explain everything. I highly recommend using them!!

Tina Warren

The staff at Regency Mortuary are so very professional and most of all caring. Yanira, Michael, and David took such great care of my step dad. They helped me along this journey and they were very comforting and explained the paperwork. They made it very easy. Reasonable prices are a plus!

conelia gordon

I'm very thankful, and completely impressed by Regency Mortuary. My mother had passed suddenly, and no other Mortuary would even answer their phones! I have never been in this type of situation before. But upon meeting Yanira I was put at ease. She is very resourceful and completely professional. I am very thankful for the diversity Regency has with her there, the extra level of empathy, and excellence that my family and myself has experienced during our great time of need. From the bottom of my heart ; Thank You. And much love.

Mike Binder

Talk about making the best of a terrible situation. After the loss of my daughter, I decided to use Regency Mortuary due to their proximity to my home. I did not have the luxury of knowing ahead of time who to choose, but I am so glad we wound up in their caring hands. From first contact to last, John Perkes and his dad Phillip (the owner) treated us with compassion and consideration. We were allowed to handle things the way we wanted and were never pressured in any way at any stage of the process. Mine is a complicated family, and they helped us make beautiful selections for urns and blown glass memorials for each member of the family. When you need to make final arrangements, you will not find more caring and compassionate guides than the very good people at Regency Mortuary. I am forever grateful for their assistance.

Maria Caraveo

I highly recommend Regency Mortuary. Yanira went above and beyond, she is truly a professional. She is full of wisdom and empathy. Yanira treated us like we were part of her family. If it had not been for Yanira we would not of had the opportunity to say our final good-bye to our loved one. Janira I thank god that you were there to comfort us on that hard day. Janira, your warm and comforting hugs meant so much to me. Your hugs are true and genuine. Janira you are an awesome person. I can see from past reviews that you give this wonderful attention to everyone. Regency mortuary thank you so much for your wonderful service. Again Janira your beautiful inside and out. God bless you. Thank you.

larissa lobato

The process was simple. Grateful for the help Yanira gave. She was so nice and explained everything to us and answered all our questions. First time having to deal with this and happy with how everything turned out.

Ann B

Our family had a very positive experience at Regency Mortuary. Yanira Algarin helped us with the cremation of my husband. She took us through the process quite adequately and we felt the genuine concern & care she had for wishes. She also helped us with ordering the cremation keepsake and other personal memorial items for family members. She was very patient and kind to us when answering questions, especially about how to get death certificates. Everything was delivered just as she said and even some things were early. There was not one time that we felt pressured into ordering something that was too expensive. We would indeed recommend this Sun City location to anyone in need of cremation services for their loved one, and we would especially recommend Yanira Algarin. - The family of Ricardo C. Bolden

Samantha Clemens

This place was beyond amazing. Yanira helped me and my family out so much in such a short amount of time. She literally gave us every thing we asked and wanted for my father within a week. She was there for us every step of the way and very emotionally supportive.

Tracey Theisen

My family has turned to Regency Mortuary in our time of need since my dad passed 20 years ago. This week my mom unexpectedly passed and Regency once again showed their empathy and professionalism when helping us. Michael's help in coordinating the appointment and transport of my mother was greatly appreciated. Yanira's kindness and compassion through the process of arranging my mom's internment was comforting and sensitively done.

Regina Marquez

We were referred to Recency Morturary from a family friend. From the moment we contacted them when my mother recently passed they were so caring, understanding, and compassionate. When the gentleman came out to my house to pick up my mom he was so kind and understanding. When we went to the Morturary we worked with Yanira Algarin who was phenomenal. She too was so caring, kind, patient, and compassionate. She made this such a smooth process and helped so much. I want to Thank Regency Morturary for everything they did do help make this difficult and heartbreaking experience much easier. They took great care of my mom. Thank you so much again

Katherine Rea

Not only is Regency Mortuary affordable, they were amazing in our experience. Yanira was a lifesaver, she accomplished so much in a short time frame and went over and beyond. I highly recommend this place when it comes to handling your loved ones.

Nick Smith

Only took me 45 minutes for Google to allow me to put a review on here!!!!! Anyways, Recency was awesome! They were so kind and made this experience as good as it possibly could be. I miss my wife so much but they made it a very easy process. Thank you Regency!! Janira was a wonderful help and shared her experiences with me, great place.

Karen Varnado

Have you ever thought about losing your mother? I know I hadn't and I'm an adult! I had my mom for 97 years and I don't know what I'm going to do with out her. At a time im my life that I was most vulnerable I met Yanira Algarin. Not only was she gracious, she let me cry and she laughed at the stories as I reminesed about my mom, "my Girl." In between the tears, Yanni assured me that it was okay to cry and that in time laughter would come easier because the memories would be sweet. I could not have asked for better experience. Death is not easy but it's a part of life. Yanira made it easy to help make the transition. I will always be greatful to her for her thoughtfulness and compassion.