Reviews of Phoenix Memorial Park and Mortuary (Mortuary)

Apryl Lucas

Very nice place nice and clean

Bruce Boyle

We had heard horror stories about mortuaries taking advantage of the recently bereaved and arrived expecting to have to argue about unnecessary charges and upselling. Instead we found caring and concerned people who actually worked with us to plan the service my wife would have wanted, select the casket and options she'd have chosen, and no upselling or pressure at all. In fact Hunter Peck came back after we'd completed our package and showed us she'd found a way to save several hundred dollars off the price we'd been shown. The celebrant, Caleb Klein, spent two hours with us just talking about my wife and gathering stories. He asked simple questions to get a full picture of her life and what she meant to us, and conveyed that in a excellent service. And they all happily performed the service on a Sunday afternoon, normally a day off for them, so that her friends, mostly teachers, would be able to attend. Although there was a small overtime charge for this (which we were told about right up front) nobody complained about the extra hours. We are so glad we chose Phoenix Memorial Park for this service.

Shawna Peterson

My late husband, sister in law, grandma and dad are all buried here. We had issues with my sister in laws head stone falling in I brought it to their attention and it was fixed along with my late husbands. We have being dealing with this cemetery for 14 years and have had a great experience.

Pamela Manion

There are improvements needed to areas of the cemetery. My Mother's stone is sinking in on her side. My Father's side is not so much. He is still with us thankfully. The grounds have looked better as of late, but still have a ways to go. They have literally gone over graves with large equipment that had malfunctioned, tearing up the ground like a 4X4 event. Not the fault of the dead. The cemetery needs to make that all right. I don't know if anyone has also noticed, but the west section does not get tended near the same as the rest of the cemetery. It's sad.

Kylee Elizabeth

i love it here. it’s really peaceful and a nice area. there are lots of squirrels (adorable duh). i go there to think and talk to people who are long forgotten. only weird part is there’s some dead birds around the street and sometimes annoying kids come and run a muck but other than that it’s very nice

Erika H

Love the kindness in the staff with the loss of my Dad

Sara Kremenak

They are great with the upkeep and most of the staff is helpful. I did hear a rude comment from under one of the staff's breath when I asked for help finding my great grandmother's grave. It was a very disrespectful thing to say to someone looking to find a loved one's final resting place.

Jeff Zenno

Just a tremendous team. Very up front from the beginning and helpful in what is a tough process. Great advice and help throughout. Made sure everything went very smoothly. Thank you!

Jonathan Langley

Attended a funeral here and the staff was very helpful, handling overflow of guests very quickly and kindly.

Jeriann Preston

I worked with Jennifer H and Jennifer P. They did an excellent job of handling everything. Very professional.

Ramena Yalda

Don't work with Sandy!! After approving my brothers marker the final proof came back wrong. After advising sandy that the proof is incorrect she advised she would email me a new proof. Never got an email!!! After calling for about a week I finally got a hold of sandy again and was told the final proof would be in the mail. Got the final proof approval and the final payment handed to Sandy to be processed. After about two or so weeks I started to get calls from the financing company saying I'm past due on the marker payment. After telling them the pay off check was given to the funeral home weeks ago I was advised to call the funeral home myself. After all this frustration I come to find out that Phoenix Memorial LOST my check!!!!!!! I now have to do a stop payment on a check they lost and go back and give them a new check. Horrible customer service is an understatement!!!!! All Sandy could say to me was "once the check is out of my hands I have no control on where it goes." Well that's very reassuring knowing you work at a funeral home! Phoenix memorial is dealing with customers that are going through life sensitive situations and should have things more under control. Customers should not have to deal with stop payments and multiple proof edits on a MARKER!!!! That being said I know I will never be using their services again. This has been a nightmare already with the loss of my brother and I shouldn't have to be dealing to a funeral home that can't get their act together!!

JOHN N

Hunter did an absolutely impeccable job. The service was wonderful, and she did everything to enhance it in every way, and at a very reasonable price. She was the perfect planner. We used their caterer, who provided excellent food. Every step of the way, she provided caring support, and didn't try to gouge me in any way, like I've heard so many places do when you're vulnerable. I would never use anybody else.

Janet Thiem

We would love to thank everyone for all your help with Kathryn Hoyman’s funeral . Hunter Peck was very much appreciate for all her hard work along with the rest of the staff. They went well above to help us and make everything run smoothly and took awesome care of everything. Thank you all for making it so easy for us. Janet Thiem and the Hoyman Family

Marilyn Sheedy

I would never recommend them. Every step of this process has been unresponsive and inept with the exception of cashing my checks. They are quick to grab the money. My mother has been gone two months and they still don't have the engraving done for her niche door. Horrible way to run a business which should have maximum accountability for service.

Darrin Monville

Very clean, quite, and respectful..

cindy marquez

Mrs Leah and he co workers were very very helpful and considerate during our time of grieving, they took their time with us listened when we needed to be heard and Express ouselves.I would definatly recommend there services . they showed u all options and not pushing just to get a sale out of you,

waynel mayes

I would look elsewhere if you are needing a caring staff to help you with your loved one's service. The chances are 50/50 that you will get a professional caretaker that will see you through from beginning to end.. We went to prepare ourselves before we brought a young teenage girl to help make arrangement for her father, no details or information was given to the family. Later on the director was cold and did not consider her age or the disheartening comments that she was making about her father that had just suddenly passed away. If it had not been for the Celebrant, that we had given directions to, many parts of the services would not have been done.

Scott Moody

It's a cemetery. It's peaceful.

William Creamer

Absolutely loved this park! Went on a Saturday around noon and took my puppy she loved it too. Lots of family parties going on but plenty of space to relax .

Scott Ryan

Robin.scott has family there

Cori M

my parents purchased side-by-side plots here. sadly, my mom passed oct 2016. The whole process was very smooth and professional. the staff was kind and caring.

ellie karamian

Thank you very much for all you did. All the staff were very nice and extreme helpful.

Donna Zapata

Scott was very professional and explained everything to us as we went through the document. He also was very patient with all our questions. He made the experience very easy.

Daniel Betancourt

Very pretty setting. The services are very high quality and professional.

Deb Allaire

I lost my only son suddenly in August. Carol was kind, informative and caring. She let us know about different options available for his service. Thank you Carol for making a very sad and heartbreaking event more bearable. I appreciated the kind and caring way you took care of my son, myself and his family. I would recommend Carol to anyone who needs a caring and compassionate person to help them thru the loss of a loved one.

Dorothy Pierce

They are horrble!!!!!! Dealt with Beverlee.

Raul Duran Berestov

Came here the only time and was to bury one of my best friends. It was very peaceful and made it for a very spiritual experience.

M K

good at taking my money but very slow and a lot of excuses about why my headstone took over a year to get, from Arlette taking the money and not putting in the order to Spencer not being able to answer questions and now to George who was handed this mess, saying he'll discuss this with Jason, didn't hear about that discussion to it's being held by customs for 3 months, to it's finally here and we'll have it move to the front of the line to be installed. That was a week ago, still not installed. I would recommend not ordering markers or headstones or monument headstones from Phx. Memorial. I know Im not the only one thats had problems with this company.

Dee Alves

Both of my parents are resting there. The staff was wonderful, caring and efficient. When it's my time to get my Angel Wings I will also be resting there as I know that my children will be treated with a caring staff.

Natacha Ruiz

My mom was laid to rest in August of 2015, I paid in full even her headstone, a year after her burial, and my mom's headstone wasn't put in. When I called several times, was suppose to get calls back and never recieved it, eight months after I called to ask when my mom's headstone would be put in and I was told they never ordered it, then they stated a rush order was being done, I was suppose to see proofs of the headstone before they started never did, kept calling and kept putting me back to the person who helps us and still he never returned my calls, finally I called to speak to someone higher up, well he called me and assured me that her headstone was on a truck and it would be place in a week or so, and promised me that I would recieve photos when it was in place because I am out of state, still til this day I have not recieved photos or a call to let me know that her head stone was placed. This has been torture on our family, just want closure and we can't get it. I do not recommend you put your loved ones here, it's a shame dignity is affiliated with this cemetery

jeremy howard

People are just dieing to git in. And in a hurry to git back out......

Mary Jeppson

No one wants to deal with a mortuary so the 5 star "loved it" seems a little inappropriate. My 5 star indicates "Excellent". My husband died unexpectedly and suddenly while working near Phoenix. We were stunned. We had done pre-planning with a mortuary in our home state of California, and of course thought it would be years before we actually needed it. Never assume that. By chance, we were given the Phoenix Memorial Park name as a contact. From the first call I made to the day my husband's cremated remains arrived home in California, the staff at Phoenix Memorial were professional, kind, and efficient. They worked with the California mortuary and made a difficult and agonizing time less traumatic. A special thanks to Jennifer who met with us on an incredibly hot day and handled all the details so we could return home to California. I urge you to pre-plan and if you live in the Phoenix area, do not hesitate to contact Phoenix Memorial Park.

Eileen P

My experience here was much better than what I experienced at another mortuary when I buried my parents. They proved very caring and compassionate service start to finish. Very pleased.

josephine mcafee

My husband passed away last month and I had a pre-arranged memorial service at the Phoenix Memorial Park Chapel. I worked with Carmen Cozart and Judy Mercado to arrange the Memorial, cremation and burial. Their guidance and gentle assistance made my event flawless and just what I wanted. The chapel and reception room was beautiful and just the right size for us. I received so many compliments on how beautiful the service was. It was a pleasure planning with such professional, caring and knowledgeble staff. I recommended this Mortuary to all of my friends. I most certainly will use this Mortuary for future events as they arise. Thank you Phoenix Memorial Park and Mortuary.

Roger Hanson

They were very polite and compassionate in a difficult time! They were persistent to get needed documents completed for us to plan in a timely manner! Thanks