Reviews of East Lawn Palms Mortuary (Mortuary)

Richard Hardy

Well done

Roberto Salazar

I would not let these people bury my cat. No dejaría que estas personas entierren a mi gato.

Michelle Hamilton

I had a wonderful experience at the most difficult time ever. Elise Jacobs answered all of my questions and was extremely helpful. I would recommend them to anyone who finds they need to make these hard decisions.

Patrick Dunlop

East Palms is an absolutely beautiful cemetery. The grass, trees and shrubberies are very well keep. The views are absolutely stunning, and the singing birds are incredibly please and inviting. The staff are very friendly, and will help you locate a gravesite or work anything you need. The trees really make this place special and give it a feel of a beautiful and historic site.

Pamela George

My Mom passed suddenly leaving my Father, Sister, Brother and I devastated. Even though my parent's had pre-planned their funerals back in the 70', there were still details needing to be handled. Elise, Hudson and Judy were amazing. They were very respectful and sympathetic. They helped us with Mom's funeral arrangements and also remembered were were grieving. The service was beautiful and we felt well taken care of as the family. I also feel my Mom was treated very respectfully. Thank you so much.

Julie Morley

Our mother passed away unexpectedly and East Lawn was the mortuary she was brought too. Michelle Greene helped us coordinate everything which was extremely helpful since this was my first time having to deal with the death of a loved one. Her professionalism and sincere demeanor made this tough transition in life easier because she walked us through the process at the pace we were comfortable with. Thank you Michelle for all you did.

Sharon Norris

You really made the sad situation go so well. Thank you so much for all your wonderful service.

Urmi Holz

The day before our mother died, my brother and I asked around and heard about East Lawn through a family friend who had been to several lovely services there. Our first appointment with them was later the same day, and our Family Services Counselor, Jeff Bernstein, made the entire decision process as painless as possible. Two days later we met with Elise Jacobs, our Funeral Arranger, who quickly cut to the chase after realizing we weren't in a state of mind to handle the long explanations she typically needs to give. Thanks to Elise, Jeff, and the staff members, we ended up with a lovely pre-cremation family prayer service and cremation, and a peaceful, dignified memorial service that I think is just what my mother would have wanted.

Maria R D

East Lawn worked within my budget, made me feel like family, and even refunded money when they found out that my mom's funeral she bought years ago (they called it a pre need funeral) grew more than expected. They made it as wonderful as the whole thing could have been. So glad we went to East Lawn instead of the other guys.

Rochelle Marcum

To the person who said something like ,nobody likes cemeteries we are all going to die someday. Real question is, do you know where you are going after you die? Ponder that.

Erin Mortensen

We could not have asked for a better group of people to handle the services! These lady’s are the best of the best!

Theresa Arnold

our experience with East Lawn was wonderful. Very thoughtful and accommodating. We loved our director Zoe! She was so thoughtful and so respectful. She went out of her way to help us, she even came in on her day off to curl my Moms hair. This was one of the best experiences we had even though we are mourning our Loved one. They made sure everything was perfect. They had a big wine glass that people would sign wine corks and put the corks in the big wine glass. Zoe knew that my moms favorite color was purple. So she made sure we had purple flowers and a purple runner. Zoe made my Mom look so beautiful too. Her hair and makeup was perfect and Zoe made sure we had everything we needed to make our last time with her perfect. We highly recommend East Lawn and wonderful Zoe.

Madeleine Brewer

Very helpful staff during my mothers funeral arrangements and funeral. Great suggestions, lovely chapel. Overall a wonderful experience at a sad time.

Ana Rodriguez

This place doesn't allow our family to leave flowers . They said they clean up at the end of every month. But they took the flowers from my brothers area and threw them away early why do they say one thing and then do another ☹️

Kathryn Skahan

East Lawn Palms is no longer a family owned mortuary. It was taken over like so many others in Arizona by Service Corporation International aka Dignity Memorial Inc. A Texas based outfit that is only interested in fleecing the bereaved. The manager at this location Michelle Garcia is both nefarious and incompetent. Her and her staff left my husband in refrigeration for two weeks. He was a decorated Veteran and POW of the Korean War. Relatives traveled from across the county along with American Legion volunteers for a service that never happened. Only until I sent another mortuary to pick him up did Dignity finally effect his cremation. When I demanded they honor their pledge of "100% Customer Satisfaction" (attached) and return my money Michelle Garcia refused. Now I have to sue them in small claims court. Unbelievable. This company needs to be renamed Lack of Dignity Inc. Please do yourself and family a favor and use a family owned mortuary.

Leslie P

I went to several funeral homes to shop around when my father was diagnosed. While there are less expensive funeral homes in Tucson, I know East Lawn Palms is the best. They are the picture of professionalism and compassion. Judi helped me select the perfect spot in the cemetery that dad would love and we could easily visit often. She set us up with easy payments and even went above and beyond when we ordered the memorial. Our whole family will be together forever at East Lawn.

Shutterlust Photobooth

The staff there is very compassionate and are able to truly customize services which we loved. The service was definitely more than we could have thought of on our own.

Katie Frey

Arrangements for my father's services got off to a bit of a rocky start because my parents had changed their preneed plans. Once that issue was resolved, I could not be happier with the communication and care taken to allow us to have a special celebration of my father. Rosemary Delehanty was truly phenomenal, going above and beyond what was necessary. Ryan Fosmire made sure our family was taken care of properly.

Peter C

Great Service!

Lewis K

The cemetery is always kept very clean, the staff was very nice, and the options we were presented with were costly but there were all kinds of options that were lower, and mid range in cost as well. We were never pressured to pick higher end options it was up to us to pick.It's like buying a car almost to many options and stressful. Burial is expensive but it's what my family member wanted, but burial is expensive every where. I stress to anyone preplan your funeral or your loved one's, my loved one did not, it takes a lot of stress off family if everything is planned well in advance and paid for. East Lawn Palms was professional in picking up my loved one as well, they did everything I asked of them, and made my family member's funeral a very nice and memorable one.

eulalia riffle

Very helpful staff and friendly. Been here to often.

David Green

The compassion and knowledge in doing things right the first time is definitely what they strive for. Even if a mistake happens (because we are all human), they do whatever it takes to make sure that it’s correct.

Dave Slacks

Parents pressured to pay high $$$ years ago for site. After passing, family had to pay even more unexpected $$$$! At first they could not find our file, then rude and avoided calls to get itemized bill while loved one remains sat in wait. Be careful what you sign, & if you do, keep your own files, they will try to add more years later during greving process. Better service buying a used car!

James Waln

I was extremely pleased with services provided by Eastlawn after my father's passing. My mother and grandparents are buried at Eastlawn, so I know about their great services. I want to especially thank Ms. Elise Jacobs, my funeral arranger. Elise did a tremendous job in helping me to plan every aspect of my father's arrangements. I highly recommend using Eastlawn for your funeral arrangements.

Pamela S

Wonderful experience (all things considered). They worked within my very limited budget to help me lay my father to rest near our home. They service was very dignified and focused on remembering his life. It was so special and wouldn't have happened without Brandon and Elise. I wish I could give more than 5 starts!

Angela Stinger

I have to say given the circumstances I highly recommend East Lawn Mortuary. My brother passed away recently leaving behind 4 children the oldest of which is 19. My brother was only 44 and didn't have anything in place or finances to pay for anything. After calling around to a few places trying to price out what his kids wanted I spoke with Ryan who quoted me a price. After going to the other places as soon as we walked in the door the prices they quoted me on the phone doubled in person so I was a bit upset. When I got to my appointment with Ryan I didn't have high hopes of being able to make my brothers kids wishes for their dad come true. But Ryan was amazing and went above and beyond! We were able to have a private viewing for the kids followed by a service in their beautiful chapel all at the price he quoted me on the phone. After hearing my niece and nephew talk about their dad and how much he loved motorcycles Ryan called me and had arranged for a motorcycle to be in the chapel at the viewing as a surprise for his kids. The chapel and grounds were very serene and beautiful. The mountain views out the picture window were perfect. Ryan was able to arrange cremation first thing the following morning so our family could have one final goodbye. I was extremely impressed with the professionalism and compassion Ryan had for our family. He made a very difficult day that much easier. Thank you Ryan from the bottom of my heart for helping us navigate this difficult time.

Shawn Edgar

I recently lost my mother and East Lawn Palms was amazing to work with. They helped me through a very difficult time. They made the arrangements easy, they decorated for the service and it was beautiful! A special thanks to Zoe and Amalia for all of your help and guidance.

Diane Keller

Yesterday went perfect! It was a simple service,just like I wanted for my mom. It was respectful, peaceful and about her as a person. Thank you for the heart.

Joseph Robson

I attended a funeral today and have attended dozens at east lawn. The staff is professional and friendly. The chapel could use some updating, and needs the soffit removed for a grander view of the Catalina mountains!

Chris P

Made a trying and difficult time easier, took care of all the arrangements to include the military honors. No problems!!

Carolyn Barrett

East Lawns Palms was an amazing place for my Aunt’s funeral. All the people were extremely kind, compassionate, helpful, and efficient. I live in Michigan and planning this funeral from a distance went so smoothly. Everything was PERFECT and I know my Aunt would be very pleased. They deserve much more than a five star rating. Actually, if I could give them a 10 star rating, I definitely would

Dusty Ochoa

East lawn helped me though a very difficult time when one of my best friends died at a young age. They helped me through the most difficult thing I have ever had to deal with. In particular Michelle was very warm and professional.

Emma Watson

Horrifyingly awful nobody likes a cemetary

M. Hay

A fantastic place to dispose of the dealry departed. While I wouldn't be dying to visit anytime soon again service was great.

Susan Whitsell

I don't know why this came up in Spanish although I speak both. We as a family felt that superior effort was made by everyone at East Lawn Palms to be sensitive, polite and flexible for our family (and anyone else as I observed while coming and going). Details that I want to point out as areas for improvent are just for that not negatives. We expected the roses (for laying on the casket) were to be supplied by ELP - we were told they would. They were not and we are guessing that this was because we ended up not ordering the rest of the flowers from ELP. Not sure - might just be a teaching moment for Hunson. We ended up okauong that roses be removed for this from the flower arrangements we bought elsewhere. Second, there was some confusion regarding the viewing time. It was supposed to be at the 0930 to 1000. We were very politely advised twice before the time was up that they needed to move the casket and close it (which meant seal it). We were a little thrown but thought everyone had seen her that wanted to. Turns out her brother who came all the way from Sonora that morning and hadn't seen her in years arrived just before 1000 and didn't get to see her. Neither did one of her two carwgi era who also arrived a little late because she was working and had to leave work to be there. We asked but of course it was too late. We were very sad for them but take partial responsibility because we didn't say, "no, we have till 1000". Ifeel we were a little unsure and because we were in the church it was not a place to have a discussion. Was very pleased that they were on top of things when my adult daughter fell, twisting her ankle. There was also a follow up call re this. Her ankle still hurts but she doesn't feel it needs any medical attention. Overall we feel they do excellent work. There are so many details it is important to realize that most people I assume are making these arrangents for the first time in their lives and won't know what to ask. The graveside ceremony was a bit awkward due to priest didn't show up nor did deacon who was to come if priest didn't. We scrambled and an East Lawn staffer covered it and we had to remind them re my brothers eulogy which also was rescheduled from the church. Ug. Bottom line, my mom had a sense of humor. She would have enjoyed every bit of this.

Kim Hess

Wonderful, compassionate and very accommodating staff and facility. THE BEST IN TOWN!

Larry McIntyre

Overall, I consider the service excellent. The initial meeting was a little awkward, with the presentation of many (3) "packages". It was not clear what was included in these "packages". In the end, we clearly stated what we wanted and the response was great. From then on, everything was smooth and efficient. Both Tommy and Robin were accessible when needed and the cremation and internment were just what we wanted.

Kay Welch

Haven't been there

Kon Natapraya Jr.

Hi. When my mother in law past away a few months ago, I was assigned Zoe and Jeff of East Lawn. They were helpful and answered all my questions and presented several options. When there was an issue with going forward with the funeral they did there best to solve the problem and did. Karen and I are very thankful to both Zoe and Jeff and that Mrs. Carter was finally put to rest. -Kon (The Carter family)

Gerald Garrett

Do not trust Michelle Garcia the General Manager of East Lawn Palms in Tucson, AZ. She will smile while charging you double even triple the local rate for cremation. Then try to up sale to the point a cremation cost as much as full burial with all the works. Local cremation should not cost more than $800 all in. Comparison shop fist. This woman has no problem exploiting your grief for money.

Arthur Antrim

Tommy made things easy to talk about and was very good at pointing out your cost and what was the biggest burdens your loved ones are left with. He shows you the highest concern for just what you want with your cost in mind as well.

Jay Yan

I visited here to pay respect to a former teacher of mine. I only knew that probably he was buried here. The staff received me greeted me warmly and gave me detailed direction about how to find the tomb I was looking for. Thank you.

M B

We recently lost my father. I never wanted to be planning a memorial service and I like most people don’t anticipate that I would enjoy working with a mortuary/funeral home. However I was pleasantly surprised that in our time of grief we were taken care of and the staff went above and beyond to make sure EVERY SINGLE DETAIL was perfect. More specifically Nina and Robin. My father was a retired police officer and so we had several departments involved in then coordination of services. East Lawn (Nina specifically) made sure that everyone was on the same page and that every detail was perfect. If it wasn’t perfect we didn’t need to worry about correcting it because Nina was already on it. She would still keep us informed but handled every issue no matter how big or small with professionalism. East lawn handled everything from programs, guest books, slideshows for services and the reception, family keepsakes- memory jars. They even provided thank you cards and sent them out for us! Even after services they have kept in touch to check on us. We were treated like family and still in awe of the level of service they provided us. We received so many comments on how nice the services were and how it was such a wonderful tribute to my dad. We agree and are forever grateful to Nina, Robin and East Lawn for helping us create such a beautiful tribute to my father’s life.

Ian Williams

I'm sorry to say that what would have been a positive experience was turned ugly by an employee's use of racial slurs. I don't think she thought we could hear her, but this in no way excuses the behavior. The family of the deceased is Hispanic, which made her choice of words that much more offensive and shocking. I believe her name was Rose or something to that effect. This does make me sad, given that the staff are generally very kind and compassionate.

Joseph L

Such a wonderful staff! They were helpful, patient, and compassionate. They certainly made this as easy as it could be for me and my family. East Lawn will always be our first choice for funeral or cemetery.

Morgan Chemello

The staff was exceptional to work with. I have never met more attentive and compassionate people.