Reviews of Desert Rose Heather Cremation & Burial (Mortuary)

Anna Serventi

I was very happy with your services and your professionalism. The staff were very sympathetic and helped dee me though my dilema. My advisor "Josh" and Melanie, helped me understand the procedures. I would definitely recommend your business to anyone in that predict ament. I would like to take this opportunity to once again thank you and your staff for the respect and dignity you're shown to my family. I am sincrrely grateful and satisfied.

KATHLEEN ZACCHEO

WE WERE VERY APPRECIATIVE OF THE KINDNESS AND CARING WAY THIS MORTUARY HANDLED THE PASSING OF OUR LOVED ONE. JOSH MADE A SAD AND PAINFUL TIME BEARABLE AND WAS MOST ATTENTIVE TO HELPING US WITH THE PROCESS. OUR FAMILY WILL ALWAYS BE GRATEFUL FOR THE SERVICE WE RECEIVED, THANK YOU FROM: THE CAULFIELD AND ZACCHEO FAMILY

Deborah Escalera

This place could be better without giving you the run around. I was told by Heather that they will be mailing out a card to honer all the people who had past away and that they will give you something for your Christmas tree. My dads friend had paid for cremation but with my dads money. I was told that we will not be invited unless we talk to his friend. I then called up our dad's friend and told him they will be mailing out a card and he will keep his eye out for it.so rhe days went on I called but I could not not any info from that place when it will be they said you have to get the card and then they can talk to you. So i called up our dads friend and he said he never got a card in the mail from them so I called that place back and spoke with Heather. She told me that they got some cards back and I had told her that this is not right. Then i was told it is over and she couldnt tell me a date when ot was.I even told her if someone had donated money for my dads cremation then will would that person who never meet my dad will be invited and not his children and she said yes. This is made me very heart broken for all the families that don't have money for anything then they are told a cards is being sent out on a certain date but we can't go unless we get the details from the person they send it to. When I went to pick up my dads ashes I noticed on the box that it was wrong and I had to correct it myself. This is not right they need to make sure that whatever the box says that it has the things in it after the cremation that it has it in it but I was told you can put a check on the box and here are extra stickers but the extra stickers had the correct info on it. Hopefully this will not happen to her loved one passes away. And hopefully they have enough respect for people that would like to honer their loved one and thst they will invite the children.

james delaney

Desert rose assisted me with the passing of my father, their place of business is very clean and comforting. The employees are very polite and helpful. I had the pleasure of having Jim assisting me with the process, he truly cares about each individual person that he helps. Jim answered all of my questions and it felt as if he was apart of my family with how caring he was with process and helpful he was. Desert rose has programs for helping people cope with the passing of a loved one which is really nice to have. Their pricing is very reasonable and they take care of most of the hard so you dont have to worry about all the paperwork. If need I will 100% come to them hands down over everyone else.

Ed Saa

I am incredibly grateful to management and staff at desert rose. The compassionate and caring service at desert rose in this difficult time of need was unprecedented. I would recommend desert rose to anybody to care properly and respectfully of your loved one.

Quiana Flippen

Super friendly staff great pricing

Daniel Cummings

During a very difficult time in my life I would say that this place was great but I did not like the way Lucas was prepared for last viewing. I’m not sure if they could of done a better job. It was very difficult situation today and I am stuck with the image now of my nephew dying in front of me and the last viewing does not help matters in my mind. I will never recover from the tragedy of losing Lucas only two days before his 13th birthday.They were very professional and we were forewarned.

J Summer Westman

The only reason this place gets one star from me is so that I can write a review to warn people to stay away. I contracted with the very nice people at East Lawn Palms Mortuary to take care of cremating my mother's remains. I was unaware that I would have to deal with Desert Rose. The first problem arose when someone named Amanda called to check on the disposition of my mother's body, since the hospital had not yet notified them of her passing. She kept calling my mother "Mom" which was offensive to me, and I told her so. Karen then sent me a message from Desert Rose, explaining that my sister and I had to come in and fill out paperwork, which I thought I had done with Jeff. Karen was wrong - my sister was not required to be there. The building is run down and crummy, and I'm surprised that they have clients come there. Karen made numerous mistakes in the paperwork, which I corrected more than once, and tried to up-sell me on a bunch of junk I did not want. When I questioned what "nightgown" arrived from the hospital with my mother, she told me it was a hospital gown. I asked her what had happened to the caftan that was supposed to be with my mother (and which she was to be cremated in), Karen said she thought that it must be the "nightgown" that was on the paperwork.. I had to force her to go call someone and make certain. She wanted to hug me when I left, which I did not want, but I allowed so that I could get out of there. The next call was to inform me that there was some problem with their crematorium, and that there would be up to a week's delay for my mother's remains to be cremated. The final straw was when I went to pick up the death certificates, which Karen had a hard time finding because she "has trouble with the alphabet." She then handed me death certificates for someone other than my mother, annoying me and violating the privacy of that woman's family. I left there wondering if my mother's remains would be in the containers I provided. That is when I finally complained to Jeff, who reminded me of their 100% Satisfaction Guarantee, which turned out to be a joke. I spoke with Jeff more than once, and his supervisor, Patrick, and expressed my dissatisfaction with Desert Rose to both of them. When I did not hear back from anyone after several days, I called Jeff and was told that Amanda was to have called back with a resolution; she had not. They finally did refund about 10% of my payment - a far cry from 100%.

tracy piscitell

Everything and everyone was amazing. So helpful anything and everything we needed was accommodated. I can not sing their praises enough. Very good at what they do.

Gloria Arellano

I am very satisfied with your service.

Barbara Bell-Taylor

Was a very easy process, great price, and oddly satisfying to have this important passage taken care of per my instructions.

Amy Tracy Wells

Desert Rose Heather was recommended by a friend who used them for her mother's and her mother-in-law's cremation. They were my first call and though I did call around to learn more and get other quotes, they also ended up being my last call. I am grateful to my friend for suggesting them and to Desert Rose Heather for their help and guidance.

Cathleen Hayes

Karen was so kind. She helped through every phase. Thank you

Lindsey Baumea

you're very professional and help me make decisions and put me at ease to know that my loved one was taking care of

Sheila Sparks

Very easy to talk to and got things done in a very timely manner. Explained everything really well, very pleased.

Timmythetalkinturtle

my dad was buried alive

Eliza V. Valenzuela

I greatly appreciate all the accommodations and friendly staff member that assisted my family.

Charles Lewis

Compassionate, caring, and empathic. They were so respectful regarding our situation. I'm appreciative of the service they provided. They made our loss less stressful. Thank you so much.

Argelia Saavedra

By far the most caring and compassionate Funeral home, more especially Jim Gibson, GM. He has worked in this industry his entire life therefore has the experience and knowledge to make one of the most difficult times in your life special and memorable!

Sean M

Desert Rose handled my wife's passing for us 4 weeks ago. Karen handled everything for us and she was absolutely fantastic! She was very caring and helpful during this very difficult time for me and my family they we're very comforting throughout the whole process. Everyone I spoke to and dealt with here was great. They're pricing was very reasonable as well and they not take advantage of us at a time where other places seemed to do so. I would highly recommend them to everyone

Sharon Reed

I am responding for my mother, Shirley M Grieme, and Cheryl Grieme Donohue. They related they had excellent and compassionate service. My mother was happy that Mr. Gibson delivered the cremains to her home in Green Valley.

Raymond Beaudry

Very caring staff during a difficult time. Answers any questions or concerns you might have.

carolyn6425 .

Very caring and efficient service. They took care of everything with grace.