Reviews of Massage Envy - Squirrel Hill (Massage Therapist)

Malori Hoak

I love this place. My ONLY complaint is my therapists ALWAYS take me back late. Like 10 minutes late, but they don't make up for the time. If my massage is at 4:30, they don't take me back until 4:40, then 5 minutes to get ready and then they don't start until 4:50 but they make sure they stop 5 minutes before your session is over. Actually kinda pisses me off

Charysma Adams

Rogella was absolutely amazing! There was a mix up with the times and she managed to find a different Massage Envy for me and my father to go to! I am very thankful for her. Five stars even though I didn’t even go to that one.

Elizabeth Goldberg

Great massages.

Vanessa Hill

I've never had a bad massage here, but Rogella is the one to see.

Kaitlin G

Excellent massage by Monica!

Maria Alejandra Acevedo

(Translated by Google) Very good attention (Original) Muy buena atención

Emily Shemanski

Nice massage place. They treated me well, although I was scolded for "not telling" them about the aroma therapy I asked for when I booked the appointment (a month in advance). My massage therapist was good but made me feel slightly judged about my reactions/struggle to relax during the massage.

Emma Bean

I got a great massage here. My massage therapist was very professional and did a great job concentrating on areas of my back that were in pain.

Katie Casey

Had such a wonderful experience with Ashley. I've struggled with neck pain for months on end and I can say that when I left I felt like a brand new person. The staff was very nice and the place itself was very clean.

Chauncey Lee

Kind staff and fantastic estheticians and specialists. I've definitely become a loyal patron. Shout out to Max and Monica, two lovely and talented people who've helped me in my wellness journey so much!

Angela Kang

The massage was okay, considering it was $39. However, I could hear people talking outside during my entire session! Also, there a motor going in another room or something. I asked the receptionist about it, and his reply wasn't very helpful. He didn't even apologize; rather, he said that they had to yell at 2 of their employees during my session, hence the noise. Not sure if I'll be returning here.

Ash Y

Great massages

NICOLE STEPHENS

Didn't know you had to request a therapist that does deep. When you schedule and you are new they should explain that to you.

Karen Kahn

Super rude staff and management. Massage quality a crapshoot. Avoid!!!!

Kristina Lewis

Price is not worth it

Kim Moses

This was the worst experience I've ever had at a spa. It started with the appointment, which required my credit card to hold the appointment, which I found strange, as I've never had to do that anywhere else..but whatever. So I get there for an 11:00 a.m. appointment, and the massage therapist is running 10 minutes behind. When I get in the room, I ask to add the sugar foot scrub, which they told me on the phone I would be able to do. He tells me that he's running behind and has another appointment at noon...so he basically short changes me 15 minutes on my massage as well as refuses to provide me with all of the services I want. Then when I go to check out, they try to charge me the regular fee instead of the introductory fee...had to check them on that. Total disappointment. Can't ever see myself going there again..not even for free.

Matthew Barry

After trying a few other spas in the Pittsburgh area, this is probably the most cost-effective and convenient place to receive a massage. The introductory offer is a great value (most spas charge over $90 per hour), as well as the massage package offers. The masseuse was professional, responsive and the only one I have found out of about 10 to be able to alleviate my back and neck tension. The atmosphere is not that of a high-end spa, but it plenty to create a relaxing atmosphere. I would highly recommend Massage Envy if you are looking for a economical massage on a flexible schedule.

Natalie Greene

I have been going here for years and once I find a massage therapist I love I continue using them until sadly they leave. I am a member and appreciate the member deals and ability to my account on hold. However, massages are expensive!

Yukonnia W

Need to have cancelation policy out in the open!

Lisa LaFay

Great place. Have been a member for years.

James J.

Loved it!!

Daniel Klein

This is a clean, quiet, safe place to get a good massage. Everyone here is a highly trained professional.

Jennae Dungan

I work as an MT here and I see some complaints about the time. The massages are 50 minutes hands-on, 5 minutes before for the consultation & to disrobe and 5 minutes before the end of session to regain your bearings and redress. We are booked back to back & that is why the front desk staff asks ALL clients to arrive a few minutes before their scheduled appointment so they can use the rest rooms, fill out paperwork if needed, get a drink of water, and/or talk about the membership program with the front desk staff. If the client is late then time is usually cut short if the therapist is booked back to back, even though the other therapists and I try to give as much time as possible. As for having a credit card on file to hold the appointment, lots of places do this. You can't book a hotel without a credit card or book reservations at a restaurant without one either. Therapists get paid for the massages they perform, not by the hour. So, if a client books an appointment, without a card on file, and never shows up then the therapist will not get paid for that time slot that was booked. This is especially true during the weekends when therapists are guaranteed bookings. So with anything, you can't expect things for free. If you book an appointment and are a 'no call no show' then the card on file will be charge 25-50% since the therapist is out of money and won't be able to get booked another massage for that hour. If you make an appointment then please, please keep it or try to call 24 hours in advance. Thank you all so much and we look forward to seeing new faces!

Yolanda Aikins

Yesterday was the first time that I used this location. I usually use the one in Cranberry Township, but called them to get in because they are closer now. They had a cancellation and squeezed me in and the massage therapist that I had was wonderful. She was very easy to talk to and have a conversation with and she was able to dramatically decrease my discomfort level by the time she was done. She was one of the better therapists that I’ve had and will definitely use her on a regular basis. Overall it was a really good experience!!

Timothy Betta

Very friendly staff especially the people at the front desk. Ask for Julie shes really good deep pressure massages

Lori Levin

A variety of types of massages and facials by experienced staff. Quiet and peaceful with comfortable massage tables.

LayLay Russell

A good experience

Liberry Lady

Absolutely terrible customer service. Trying to schedule a chair event with them is like pulling teeth with Jello. From what I can tell, they have only one scheduler who is never available, yet every time I've gone into this location, they have three or four people sitting behind the desk, doing nothing. Every time I've left a message to be given to the scheduler, I've been told I would get a call back and NEVER did, until, that is, I got really nasty. Which I felt bad about. Being in customer service myself, I know it's not always the person who pick's up the phone's fault, but dangit, no one was helping me! Will not use again if I don't have to. There are cheaper options to hire masseurs for chair events in this city. Cheaper and way better at customer service.

N/A N/A

Customer service really improved Have place another chance after a year. New employees and therapists! I will be back!

Lisa D

2nd massage I’ve had here and 2nd disappointing experience. First massage they cut my time short by 10 minutes. After I pointed this out they did reimburse my massage - so I returned for a second go. In the second massage I requested an area of focus but that was the ONLY area they massaged for the duration of the 50 minutes even though it was a “full body massage”?? Overall, not returning and would not recommend.

Diana Novakovic

Very friendly. Always feel welcome.

Shawn Dee

I made an appointment for a 1 hour massage. They told me to come 15 minutes early to fill out intake papers, which I did. After filling out the papers the receptionist spoke with me about my preferences (which were on the forms that I had just filled out). I sat in a separate area called the"quiet room" with another woman who kept looking at her watch. We talked, she and I had the same appointment time and it was already after the hour. My masseuse came out to take me back to the room. She walked in the room, sat down, and then began to talk about my preferences that are already written on the paper she's holding in her hand (also the same preferences that I spoke with the receptionist about 20 minutes ago). A better approach could be to introduce yourself then say I have looked over your preferences, is there anything else you'd like to focus on or anything that I should know. Instead of wasting my time and money going over what was just written out and discussed. She did a nice portion of the massage through the blanket. If you're not ok with skin to skin contact you should probably look for a different line of work.

Nadim Farhat

Decent massage

frank schmidt

Love it

Jackie S

When I go for a massage I go in wanting to relax however that never happens, the massage therapist talks non-stop . Massage envy also Advertises 50 minute massages , which you get about 40 minutes if your lucky . If they cancel they don't try and mAke it right. But when you cancel even days prior they give you a hard time . There have even been situations where I've showed up and they put someone else in my standing apt . Again they never made the situation right !

Jacqlyn Stein

Recommend Max for a facial and Jen for a hot stone massage. Both were awesome!!!

Alison Steele

Great, professional, and they don't try too hard to upsell you on additional treatments. Massage quality varies with therapist style, but I found someone very good whom I book several months in advance.

Chris Shefler

I've experienced their massages and their stretching services. Both are really good.

Donna Klein

Gina is the best! Kandy does amazing facials. Clean and comfortable.

Lorraine Starsky

Patty is absolutely the best massage therapist I have ever had. I have had a number of massage therapists over the years and she outshines every one of them. She is very diligent and caring and makes the effort to find out just what you want and the perfect amount of pressure. I need a very firm massage, which I know is a lot of work, but Patty puts everything she has into the massage so that my tight, sore muscles get relief. I can’t begin to come up with enough superlatives to describe Patty’s efforts. Her touch and techniques are the ultimate in therapeutic massage. I am a Massage Envy member because of her.

dITA ForYou

Wanna have painless beautifying experience...this is you go to!