Reviews of Massage Envy - Settlers Ridge (Massage Therapist)

Frank Kap

Excellent deep tissue massage got rid of a lot of knots

Cheryl Meanor

Kelly M is the absolute BEST!!

T.Michell Nash

This was my first time ever getting a massage so I was pretty excited .The staff was friendly and the therapist Kayla was great. I was scheduled for 2 services 30 minutes stretch and 60 minute massage, but after further talking with the therapist she suggested I just get a massage. As I could be in a bit of pain and wouldn't be able to determine which service the pain is a result of. I was given a 90 minutes massage. The introductory rate is $83, I was charged for a stretch and massage in the amount of $103. I called and was told that I paid for a 90 minute massage but my sales receipt didn't show that. I will be stopping in to discuss my bill. I'm really curious as to what I actually paid. See you soon

Carrie Best

Ask for Matt!

Emily Shemanski

Excellent service and location. Had a lovely relaxing massage. As always it depends on the massage therapist, but I was very happy with Chrissy!

Aimee

If zero stars were an option, I would give it that. As a gift for Father's Day, my dad was gifted a massage. He was really looking forward to it for several days, and had planned the entire day around it. Not until he was back in the room preparing for the massage did the massage therapist say there was a problem. Specifically, she questioned the medication that he had taken while in the waiting room, and when my dad informed her that he has Parkinson's Disease, she left the room and came back minutes later to say that she could NOT give him the massage. She was unable to explain to my dad why it could not be done, other than to say that she felt "uncomfortable." This left my father feeling embarrassed and ashamed, and completely confused since massages are actually encouraged for patients with Parkinson's Disease. He successfully lives with Parkinson's each and every day, and quite frankly, did not deserve for a massage therapist to openly DISCRIMINATE against him and REFUSE him service due to his neurological condition and what she may have ignorantly thought about Parkinson's Disease. To make matters worse, when questioned about the decision to refuse service, Massage Envy employees became agitated and threatened to call the police after my parents demanded a refund for the gift card used to purchase the massage. Upon speaking to the regional manager about this matter, no genuine apology was given, but rather she supported the decision of the therapist. This is DISCRIMINATION. Individuals with Parkinson's Disease BEWARE. tl;dr My father was refused service because he has Parkinson's Disease. This is discrimination.

ST

Can never book a massage the day I want even when calling 5 days ahead of time, no one ever answers the phone. Been a member for over 5 years, this is by far the worst location for scheduling.Cancelling my membership as soon as someone answers the phone.

J.A. Santi

Some great therapists, but some are terrible. Luck of the draw until you find your favorites.

Melissa Bull

Tried to send my 17yr old in for a massage and as he is almost an Adult Massage Envy wants me to sit in the room with him while he is naked. That's insane and ridiculous for any parent to be in the same room! If I sign a waiver I know what a massage entails and I'm sure if any kind of inappropriate behavior happened from the therapist it will be voiced from our son! I will never go back or use any massage envy in Pennsylvania ever again! That's like me asking if my adult son can sit in room with me absolutely ridiculous! Other states only make you sign the waiver so shouldn't all massage envy's be the same!? Just so ridiculous to me! Lost business for sure

Rose Brown

Do not schedule an appointment online. When I arrived for what would have been my first appointment, I was told that they had no record of it in their system and that their online booking does not work well. If it is a known problem, I feel that is something that should be addressed. Extremely disappointed and will not be giving them my business.

debbie laird

Very nice staff I have chronic pain I left feeling amazing I became a member that very minute love the staff nices people I have met in along they all seem to love there job's and very helpful

Jordan Olson

Had a 60 minute massage from Lori and it was the best massage I’ve ever had. I left feeling refreshed and relaxed. She and the receptionist were extremely friendly and welcoming. I showed up 15 minutes before my massage and was taken back to the room right on my scheduled time. I have the membership and will definitely be requesting Lori in the future!

Mary Ann Estok

This has to be the worst run locations in the nation. My home spa is out west and I’ve been to other locations across the country which were outstanding. It must be a poor work environment cause therapists just don’t show up, if they do they don’t stay, the admin folks are rude(they talk over you cause they lack customer service experience and training) and the phones are sometimes off the hook for days. It’s a convient location for me but I typically struggle when trying to book an appointment. Nobody is ever available for 90 minutes. If I’m lucky, I get a good therapist otherwise it’s just mediocre. It’s a constant annoyance working with these people.

sarah baker

When I checked in the 2 receptionist were very friendly, when I checked out the girl that was checking me out wasn’t personable at all-seemed like she was in a hurry. I did a 60 minutes massage with Joy. It was super relaxing, she was super friendly and took her time. I will definitely do a 90 minute massage next time, so I can get a full hour of table time.

Joyce Ramirez

Parking stinks

Lisa Deemer

My daughter scheduled 90 minutes massages for Mothers day for me and her. Their employee called off. (Second time this has happened to us) I have a job and couldnt just walk out of work so we were told no 90 min massage... what they should of done is bring someone in at 3 when we were scheduled. Then they give us a tech support number instead of corporate number. I was told district manager would be back in 35 min. That was at 5 after 3. Its now 4:54 and no call . Dont go there.

Maura Mccaffrey

Absolutely the WORST place ever. My friend had over 20 unused massages (that she paid $65 each for) and because she did not update her account we werent able to be gifted massages. I booked the appointments over a week ago and 20 minutes before our appointments they are telling us we cant be gifted and that we have to pay out of pocket. They wouldnt even offer to do anything because “it wasnt their fault” this place is such a scam!!!! Do not go there and definitely do not sign up.

Amanda Lukasik

I have called the settlers ridge location for the past 4 days and get a message that states there is unusually high call volume. I have tried to book online but it won’t take my information. I am completely irritated and ready to cancel my subscription. This location seems to get worse every time I try to book.

joey sanchez

First time at this location Candace was great! Will be back soon...

Tyler Belleview

I sent my wife there yesterday for a Mother's Day (Gift Card) massage and she had a terrible experience.. I would not advise going here for a massage and here's why.. I paid for an hour massage, and the actual massage time was just under 40 minutes. She even showed up 15 minutes early per their advisement when i scheduled the appointment. The actual massage session was a joke, the person had no skills and absolutely no experience.. Upon check-out, the front desk person asked her how she would like to pay for the session. When my wife informed her it was already paid for 2 days prior, the associate asked my wife to contact me and ask for some kind of transaction number or something,, (The associate had no idea, because we had to enter about 4 different numbers from the receipt). How can they not have records of purchases??.. Once that was worked out, the associate informed my wife that there was a $25 balance remaining on the gift card, and wanted her to purchase additional items, which started at $60. How can there be $25 left on the $75 gift card advertised on their website ? -- The $75 gift card was for an hour long introductory massage.. The bottom line is this - Go to the Asian guys at the mall. They're a fraction of the cost, and take the art of massage seriously. All Massage Envy wants to do is up-charge you for everything and provide associates that have no idea what their doing.. Good Luck !

Lew Smith

Cancelled services after I waited four months to receive confirmation of notes on appt. After I cancelled they fraudulently charged my card for another month. Avoid this location and company at all cost. Or you’ll be the one paying! I will be taking them to small claims court.

Live Happy

Initially tried to make an appointment on line, but they had a server error. So I decided to call. Have been trying to call to make an appointment for days! Message says they have a high call volume and to leave a message. I left a message and eventually someone called back. I asked what the issue is with the on line appointment system...she rudely said “I don’t know”. So then I explained that I’ve been calling for days & I asked what’s wrong with the phones. She rudely said she’s busy. Business is generated and maintained by being available to customers. This business is poorly ran and it really makes you wonder if they value their customers. I ultimately made an appointment elsewhere. Terrible customer service. Terrible business practices.

JonnyRodeo

Horrible.Had this lady named Cheryl Worrel.Who not only was way to rough but wouldn't Shut up about some dude who she thought was cheating on her even though they werent together.After about 20 min of this i was about ready to walk out.I gave her the benefit of the doubt though.Other that that it seemed like a nice establishment.As long as that weirdo isnt there i might go back,but until then.I wont

Michael Z

I've never had a bad experience here, and I've been going for close to a year now (twice a month). The front desk people are always happy to see you, the massage therapists are professional and friendly and the prices are very fair (join their subscription club for even better prices). I recommend the aroma therapy too.