We offer you the feddbacks of people like you who are consuming the services of Elements Massage - Hilliard (Massage Therapist) in the state of Ohio.
Right now this business gets a rating of 4.7 out of 5 and this score was based on 183 reviews.
As you can see the average of ratings that it reaches is nearly the best one, and it's based on a high number of feddbacks, so we may think that the rating is quite accurate. If many people have bothered to rate when they've done well with the service, it works.
As you know, we do not usually bother to put opinions when these are positive and we usually do it only if we've had a problem or issue...
This Massage Therapist belongs to the category of Massage therapist.
Lovely atmosphere and very generous staff! Thanks for a lovely massage!
Lisa Marks, the receptionist, was very helpful in advising us on how best to use our gift cards and monthly member massages so that we would get the best benefit. And all of the therapists we have had have been very knowledgeable and adapting to our particular issues.
I have been a regular customer for the past 5 years at least and the service had been consistently wonderful. The staff is very friendly and professional. They address my questions/issue/concerns promptly which I have not had any. I have regular Therapist Jeannette and she is awesome. Very strong and know exactly what I like for my monthly massage. Highly recommend this warm and cozy place.
Great experience! Knowledgeable and easy to talk to during massage. Felt much better afterwards.
This really should be 2.5 stars. My massage started late about 3 minutes and by the time it ended I had less than 50 minutes. My masseuse came in the room and didn't explain how that fascility worked until I asked and she was almost out the door. The worst is that she didn't listen after telling her 2-3 times that it was too hard. I was sore the next day- a first in over 20 massages in my life. It was not relaxing. She also focused on my pressure points which only made me wince. When I gave a poor review, the manager called me and explained how the prices were above average because of excellent service. She was quite abrupt and kept telling me that corporate wanted to know why I had given a poor review, which is not professional. This fascility has a lot to learn.
Very professional and the massage was great
I have been a long time member at the Hilliard location. Typically scheduled times on Sunday mornings without very little difficulty. Over the last several months have not been able to obtain Sunday mornings and even when I tried to book evening times, they were difficult to obtain. During one week, I had appointments scheduled and cancelled sometimes twice within a day. I finally booked a couple of massages at the Dublin location in the evening. Think it is probably time I finish out my accumulated charges for February and the upcoming one for March and terminate the relationship.
Great therapists and availability
I needed to decompress, relax, and destress. My therapist did such a wonderful job at helping with that. He did not talk throughout the massage which often happens at other places. Thanks for picking up on my cues! I will be back!!
I had a great experience from the moment I walked in! Jen behind the desk was very informative and gave me a lot of great choices for different types of services, and Jeannette was amazing and has definitely helped me feel better already! I'm looking forward to my next visit!
This was my first time getting a massage and I had a really awesome experience! My masseuse was great about talking me through the experience for the first time. Super clean and professional, definitely would come again!
Every massage I've had at Elements has been a wonderful experience - I have had the same massage therapist this year, Lisa, and she is so skilled. I have always left feeling renewed and refreshed and my neck and shoulders feeling so much better. Also the customer service and the wellness program can't be beat! I recommend Elements to all!
Excellent service. They took care of me and helped me understand how and why knots were forming. Great service, will return
I went for a Prenatal Massage and Brooke was amazing and made sure I was comfortable at all times! Super friendly staff and a very relaxing environment.
Great service. I called for an appointment and was able to get in a few hours later. Very professional and listened to me concerning some sore spots I had. I was able to get a very reasonable price for being a new customer. Would highly recommned.
Great Therapists and environment
Great deep tissue massage at a very reasonable cost. I plan to come back monthly!
I had a massage scheduled for a little over a week. It was my first time so I was pretty excited! They gave me a call on the Friday before my massage was scheduled (for Sunday) to remind me, and also to let me know if I did not give a 24 hour notice I would be charged a fee. So, this morning I get a call 1.5 hours before my appointment letting me know my therapist called off and I would have to reschedule. I find it odd that they tell us there will be a fee for cancelling less than 24 hours ahead of time, yet they can cancel less than 2 hours before the appt and it is no big deal. They didnt offer anything to me, just left it as "sorry, the best we can do is reschedule you." I am not in town for the near future, so I am now going to have to hold off for quite some time. Not a great experience for me.
Abigail is awesome! I'm always in a lot of discomfort and having issues with my neck, when I arrive. Once Abigail is finished, I'm pain-free and functional again. The facility is nice, clean, and has a relaxing atmosphere. I could be stressed when I arrive, but I'm always relaxed when I leave. Also, the staff are friendly but professional.
I bought two massages here - one for me and one for my best friend for her birthday. It was my first massage experience and I LOVED it. Very clean, very calming, extremely professional, very comfortable. I went to two other places for massages after this (groupon) and my experiences weren't even comparable to Elements in Hilliard. The other places weren't near as calming of environments, definitely not as clean, and I didn't feel like I was in as good of hands. (Pun intended). I plan to only go to Elements from here on out for all of my massages - and it's also the only place I would send others for massages. I have been back since the other two massage places and I was glad I made the decision to stick with Elements.
Once you go inside, you will immediately feel the peacefulness of this beautiful spa. The staff is friendly and caring, and the massages are fantastic! The toughest part is leaving! Good value, too, and they don't pressure you to make your next appointment- though you will want to! Go treat yourself- it will do you good!!
This massage center is excellent. The membership credits transfer over from month to month. Any and every masseuse there has been great, i.e. above average. The front desk staff is very friendly and accommodating, On multiple occasions, I have been able to been seen and get what I need the same day of calling. I would recommend this center to everyone.
The receptionist and therapist were each very friendly and welcoming during my first visit. The therapist was very accommodating to my specific requests and educated me about my "problem" areas and how to self-care afterward. The complimentary water and Andes mint hit the spot :)
I have been getting massages here with Jeannette for close to ten years and I love it. I've also gifted massages to my family members, and it's one of their favorite gifts. Jeannette adjusts the level of pressure to each one's preferences, and she'll chat with you if you prefer it or keep mum if that is your preference. Just let her know and she'll adjust. I'd get a massage weekly if I had the time and money - or better yet, daily!!
It was a great experience. Abigail was wonderful and very professional. I felt very comfortable. I will be back!
Clean, organized, great massages from awesome therapists!
I've been going to Elements since it opened. I have always had great massage therapists. It is a wonderful location that is very relaxing and therapeutic! I recommend Elements to everyone! The weekly email updates are a great tool and takes the guesswork out of scheduling! Prices are very reasonable!
Massage was great! My massage therapist Brian is very good at what he does. He's attentive to the needs of his clients and gives tips on things one can do help with body aches etc. I'm glad I became a member with my wife at elements massage. We both look forward to our massages in the future.
My husband and I went to get massages for our 4th wedding anniversary. We have two children and both work full time jobs. With life comes stress so we wanted a night of relaxation. We both were very impressed and relaxed after our messages. The massage therapists were great! The only thing I wish is that we could have done a couples massage. We will return again for a stress relieving massage in the future.
It was fabulous. Staff was nice and greeted me. Environment was calming and relaxing. Massage was great. I felt so much less tense and stiff after my massage. Tell Nate thank you for the wonderful massage with the hot rocks.
Massage elements has always done a fabulous job. I like a lot of pressure with my massages and have always gotten that. I love the heated table as I am usually cold. The therapists listen to your concerns and needs.
Very kind & helpful staff. Great relaxing massage with hot stones!
Made me feel new again
Best Massage Ever. This is just hard to explain but the second Mindy started on my head and neck I was just in a completely different place. Unbelievable worth every penny.
Friendly and helpful most of all relaxing
My family has used different personnel at Elements. All are wonderful, personable and kind. The rooms are inviting, clean, soft mood lighting and slight incense. Always a great experience, muscles are relieved and relaxed.
I got a full body massage a couple of months ago. I had a very bad knot in my upper back. One treatment wasn't enough to get rid of the knot completely, but it definitely released a lot of tension in my neck and upper back. The therapist was friendly and strong. I will go back when the knot comes back and when I have the $$.
Great visit. Professional, prompt, and no attempts to up-sell.
Quality, great experience. Varied options to meet any needs.
I bought a massage package for my mom for her birthday she said it was awesome and well worth what i paid for thank you for making her birthday awesome
Front desk workers were very nice, easy to talk to. Ambiance when you walk in was very soothing and calming. During my massage it was nice that I was asked if the pressure level was good or not at various times. I came out of my massage feeling relaxed and ready to take on the day. Would highly recommend. My first experience was very good! Will definitely come back!
I have been a regular customer for several years, and have always been happy. The atmosphere is very soothing, the hours very convenient, and they have been flexible with appointments. The massages are always professional, and can be as firm as you prefer.
Over the past three years I have been going to Elements about every 2 months. While I sometimes think I have a favorite therapist, I try another and like that one too. Well organized appointment process, helpful staff, very clean. Elements focuses on massages as there are no products being sold. There's never a push to upgrade in minutes either. Long hours meet my work schedule as well. I keep going back.
I sent Bob because of a pinched nerve and muscle aches. Here was his view after the visit.... Awesome visit and I am signing up for a long term weekly plan. The staff was amazing and accommodating. I have been to many in the past but this is the best. It will be my go to spa.
Personalized massages with no high pressure sales
Jeanette has great hands. I feel so much better after I get a massage.
AWESOME PLACE.... Abigail is very professional and did an amazing job with my back and stress... Highly recommend.
Buyer beware when it comes to their "easy monthly membership"!! It's "so easy to cancel", clearly their definition of easy is not the same as mine! I had to DRIVE there to sign a form AND they told me we were still required to pay the last month because they need 30 days notice! It's my money. None of this was told to me when I signed up. Massages were good, my massage therapist was really nice. Place was OK, nothing fancy.
Massage was wonderful and the staff were pleasant. Would def recommend this to someone who needs some time to relax.
Jeanette is the best!
Nicole took amazing care of me. She was kind, professional, and really heard my concerns and needs. The massage was one of the best I've had in a long time. She applied just the right pressure and techniques on my problem areas. It was exactly what I needed!
Great atmosphere, with a friendly, and highly talented staff!
The staff were attentive and I felt that the areas I was holding the most stress in were targeted. I would recommend this place to a friend.
I've been going to Elements for years and I absolutely love it. I like the atmosphere and the location, and the therapists are great! I have always been happy with my massages at Elements. I highly recommend Elements!!
Very pleasant experience. My therapist was phenomenal. Highly recommended
I have gone one time..and LOVED it! They are great. The place is very calming..I even signed up for a monthly massage. This is something I have been telling myself I was going to do for a long time. I Have a very sensitive lower back and the therapist listened to me and lessened pressure on the right side (more senstive) than the left. I was very very impressed and would recommend to any one!
Had a great experience at Elements. I have recently had back surgery and my muscles were all out of sorts because of the rehab. In one message I was able to do more exercise to help my back then I had in years. I highly recommend Elements to everyone. Professional Message that can change your out look on your physical health!
Jeanette was incredible! She gave me of the BEST massages I've ever had and has a very soothing aura about her. Thank you for the wonderful experience. I will definitely be back.
Great therapists, quiet rooms.
Rose was my therapist and she was great!! Elements is great they don’t pressure you like the “big well known other massage chain” to buy a membership or pressure you to buy oils, lotions or gift cards. Super friendly staff and I got an email for my birthday that allowed me to get 30 more minutes!!
I VERY MUCH ENJOYED MY SERVICE PROVIDER. I WILL BE BACK SOON. THE SPACE IS CALMING AND THE MASSAGE WAS ONE OF THE BEST I'VE HAD IN THE COLUMBUS AREA. I HAD BEEN GIVEN A SPA FINDER GIFT CARD FOR CHRISTMAS AND ELEMENTS WAS ON THE LIST. I WAS PLEASANTLY SURPRISED AT HOW EASY IT WAS TO SCHEDULE AND PAY. THANK YOU SO MUCH FOR A GREAT EXPERIENCE.
Elements Massage in Hilliard is excellent! I love their availability of 9:00 - 9:00 and weekend hours. They have some of the best therapists too, and it's close to home. Prior to finding Elements, getting an appointment for a massage, when needed was a cumbersome process. But not anymore, and the price is excellent. This is one of my newest favorite places.
What do I love - Everything, convenient times, location, ability to work with my schedule. My husband and I have been clients since the beginning. We just stopped in and Jonathan said that they would be open the following week. And I called and made us appointments. We have been clients ever since.
Jeanette is an amazing therapist. She was helpful through my entire pregnancy and now post partum. She is very knowledgeable and I look forward to seeing her each month.
Had a wonderful experience and a wonderful relaxing massage by a very sweet young lady who did a wonderful job!! So sorry I can't remember her name!! This place is amazing and very professional but also very friendly!! Will for sure go back and have already told so many people about my wonderful experience!! Elements for sure get an A++++++++++++++ from me!! Thank you so much for a wonderful, relaxing experience!!! You Rock!!!
Jeanette was so nice and did a wonderful job talked to me the whole time. I would tell everybody and anybody to go to her. Thank yu for the wonderful massage
I looked around town for a massage place that offered pre-natal massage and decided on this location. It was a very pleasant experience, from the waiting room to the end of my massage. Staff is friendly, knowledgeable and helpful. I truly enjoyed my massage and felt extremely relaxed and comfortable throughout my visit and when I left!
Elements Massage Hilliard is an great choice. They have an excellent choice of therapist, convenient hours and a very stress-free peaceful environment. I have tried several therapists and have been happy with each one. I always suggest at least an 80 minute massage and the Wellness Program really pays off and saves you a lot of money.
I had a very good experience at Elements. The lady at the front desk was helpful and showed me what paperwork to fill out before hand. Right at 4:00 I went back and the lady and I talked for a few minutes where I wanted the massage the most. It was nice because I just needed an upper back massage! She did a very good job, and I was pretty relaxed.
Recently I was referred to Elements for extreme muscle tension in my neck and upper back. The service was more than just the massage but extremely informational. The massage therapist was very helpful with information for me to continue to stretch the muscles in my neck and upper back.
I have had a monthly membership for over a year and it is well worth it. Has helped in reduction of my headaches and helps my general overall well being, I see Andrea and she is fantastic - she instinctively knows which areas need more attention. Everyone I have had contact with has been great. Would highly recommend
Personal service
Sam was a very competent and knowledgeable massage therapist who was able to meet my needs for a wonderful and relaxing massage!
The customer service of Amy at front desk was awesome! She was polite and courteous! Very helpful and friendly! Lisa also did a great job on the massage! I will definitely visit again when I am back in Ohio!!!
I received an outstanding deep tissue massage. At a previous facility, I felt like I was petted. Here, I actually got results I had hoped for. The therapist took time to understand my problem areas and worked to improve those areas. I would visit again. They have a program where one can pay a flat rate like a gym membership to receive monthly massages. As I continue to improve my health, I may sign up for that service! It's an investment in my health.
This massage center is great. They have very good hours so no problem getting in for a massage or having to wait. The option to be able to walk in without an appointment is great too if you are just having a bad day and need a pick me up!
The staff at Elements in Hilliard is always very professional and I have have never been unhappy with my massage. I always leave feeling relaxed and destressed. Recommeneded for any type of massage!
I have been getting massages for over 20 years, and the therapists at Elements are some of the best I have been to. They have very convenient scheduling (they are open weekends and evenings) and the office staff is very friendly. You get the type of massage that you want, and it is very well priced. I would highly recommend Elements Therapeutic Massage.
Good place for a solid massage. They have a lot of people on staff so if you are able to find the perfect person for you. Nice staff, and the therapists are great at taking directions.
Beautiful and easy to schedule
The receptionist and staff are amazing!
I love Elements Massage! I have been coming here for awhile now and all the therapists there are well trained and the front desk is always friendly every time I walk in and leave. They make my experience relaxing and well worth the money!
I have been to Elements twice now and both experiences have been wonderful and well worth it. I have signed up for the monthly program and plan to go back. The atmosphere is relaxing and the staff is very friendly.
I went to Elements based on the reviews and I had an amazing experience! The staff is very nice and Lisa did an absolutely amazing job during the massage. I even signed up for a monthly membership!
Very relaxing and friendly staff. Best hot stone massage ever!
Pleasant and professional! Always able to get in for a massage quickly and the therapists are attentive. Definitely have recommended to friends.
I have been to Element massage many times! The scheduling staff are very helpful when calling in to schedule a massage for times that are convenient for me....Also I have had great massages from the Therapists there! I have Fibromyalgia and the Therapists are very understanding what helps me to have the best massage!
I can not say anything negative about Elements. They are always professional and friendly . My massages have been very relaxing and the therapists are very professional.
Wonderful experience, highly recommended
I searched for a good massage therapist in Columbus for months before finding Elements. I find the location to be extremely inconvenient for me personally, especially when trying to get a massage in right before or after work (traffic!), but I keep going back because I need deep-tissue/trigger point work and I have yet to find anyone else in Columbus who does it right. The membership is worth it for the discount, and legitimately seems to have no strings attached. When I got laid off from work, Elements was awesome about canceling it quickly, no additional charges, no questions asked, and I still got to use all the massages I'd banked while being a member. Would definitely recommend this place... especially to anyone who would not always be fighting rush hour to get there.
Jasmine was fantastic. Informative about muscle issues and even wrote down web sites for me. The massage was absolutely great. Highly recommend Elements.
It was a great massage! Friendly staff!
The place is great! I felt welcomed as soon as I walked in the door. The massage was very enjoyable and I felt able to make requests. It was great! I will definitely be going back.
Samuel was amazing. Highly recommend. Came to get a massage and wow. I get alot of body work done and I am upset he does not live in Oklahoma
Very relaxing environment. Listened to what I said and focused on the most important areas.
Had a great experience at Elements. Their staff was incredibly professional and the ambiance was relaxing. I love that they also offer email updates of when they have availability. There is no guess work. I can check my calendar at my leisure before calling to make an appointment.
My husband and I went to Elements for a relaxing way to unwind. The staff was very professional and helped us figure out what the best massage styles were for us. The rooms were serene and comfortable. If you want to become a "regular" they offer a monthly deal with no sign up fee. We are likely to return for an occasional evening of pampering.
Professional knowledge and help getting down to the root of your issues
Everyone at Elements was so kind and my massage was delightful! I will definitely be returning! This was my first massage experience and everyone was very respectful and helpful!
Such a calm and soothing place. Can't say enough good about it. Abigail is wonderful!
Love Andrea! This place is convenient and close to my home. Very clean and inviting, not to mention relaxing!
Elements did a great job with my 60 minute massage. The office was quaint and inviting. It didn't feel overwhelming like some spas can be. I left feeling rejuvenated and relaxed. What more could you ask for?!
Elements Message is always a great experience. Their staff is very friendly and professional. Whenever I leave a session, I always feel less stressed, refreshed, and even stand with better posture. I highly recommend a visit.
Was not a fan. Not relaxing
Great Massage, relaxing and therapeutic. Highly recommend. Their Deep Tissue is great as well.
I have been going to Elements Massage for over 2hrs now and have never had a bad experience. Lisa, at the front desk is very friendly and helpful to make sure I always get the appropriate masseuse for me needs. I currently go to Jasmine who does an amazing deep tissue massage! Thanks for helping with my pain management and relaxation needs. -Trina
Very nice and clean and great massage therapist
amazing massage. Lucked into a 90 minute appointment with Abigail and it was awesome. firm where it needed to be without having to say anything, her hands found all the knots and i feel so much better! Booked my next massage on the spot!
Andrea has done my last 2 massages and she is excellent. Finds my problem areas quickly and doesn't waste time. If I am in the mood to talk then we chat, otherwise it is very peaceful and relaxing. She gives more of a therapeutic massage but not too intense. Perfect for sore muscles if you work out. I look forward to my next session with her! The front desk staff is helpful and friendly too. Easy to make and change appointment times, although I wish this could be done myself online. Once you get attached to a certain therapist book early as it is sometimes difficult to get in last minute, hence the reason I would like online appointments so I could do it when I think of it, I always seem to forget to call until I'm desperate for a great massage! I am open to other therapists but really love the way she works on my muscles! Thank you Andrea!
Love that they are open late and open every day. You don't have to schedule weeks in advance.
I had my very first massage there a few months ago, and I have got to say... I LOVED it! I was very nervous but everyone made me feel so comfortable and very relaxed. I can't wait for my next massage!
Their massages are incredibly soothing. I do deep tissue massage with Daniel, and I always walk away feeling looser than before. Highly recommend!
Very clean and therapist gave just the right amount of pressure!!
I’ve been wanting to get a massage now for months. Finally, after getting a gift card to this establishment I was able to do that today! I meant with “Sam.” He provided a quick consultation and then we headed back to the room. I asked for a deep tissue massage with moderate to heavy pressure. He hit all the pints I asked about. The massage ended up being 50 minutes. Totally not enough time for me! I would recommend the 90 minute massage or 2 hours. I’ve already scheduled my next appointment.
Excellent massage therapists. They have several therapists and great hours, so you can usually get a massage when you want, sometimes even last minute. Everyone there has been so friendly.
Love it, its the only place my wife and I go for massage's.
From the moment you walk in there is a tranquility ambiance. The place is nice and cozy. The service is above and beyond. The receptionist was really professional and polite. I definitely reccomend this place.
A friend and I wanted to do a "treat yo self" day, a la Parks and Rec (because, why not?). We had trouble booking massages at our usual places in the same time blocks, and Elements Massage was able to get us both in with very little notice! Both of us enjoyed our massages! My massage therapist asked about the areas I'd like her to focus on, and she delivered. This is a little out of the way compared to my usual spot, but if they were all booked up again, I'd come back.
Wish there was online booking. I get email availability at beginning of the week but by the time I call, nothing is available for the times I have. Seems like a waste to keep calling.
Amanda was a great therapist, best I've had hands down! Lisa at the front desk was welcoming as always, she always has a smile on her face!
This was my first massage experience outside of prenatal massages. I called and was able to get an appointment the following day, which was awesome. The receptionist was very pleasant and easy to deal with when I arrived. The therapist was very attentive to the areas that I was concerned with and very helpful in giving me ideas for stretches to help keep those areas loose. I liked it so much I signed up for the monthly program and sent my husband there the following week for a massage. Relaxing, friendly and affordable.
Their customer service is the worst. I joined the wellness program and can't seem to find anyone in the company to cancel it. I've contacted the store and corporate. I also contacted the BBB and they won't respond to them either. So far I've been charged 3 times for massages I'll never be able to use. I'd give negative stars if I could. They cancelled nothing. Still taking automatic deductions in November. That's 4 payments now. And nothing has been refunded to me. Unbelievable. December and you still haven't canceled anything. Absolutely horrible business practice.
The staff is professional and I have received several excellent massages from various therapists. They run on time and it is rarely difficult for me to get an appointment.
Jemilah understands I'm trying to recover from surgery- not just give me a girl's time out.
When I told my masseuse that I just felt "out of alignment" she spent extra time on my back and neck and I felt like a million bucks at the end. One of the best therapeutic massages I've ever had! Worth the cross-town trip for me!
I find Elements Therapeutic Massage in Hilliard convenient and close to home, very clean with incredibly friendly staff. The massage therapists are professional and expert at any type of massage, however, they detail the therapy for your specific physical and emotional needs. As a member of the wellness program, I have 1-2 massages per month and the benefits to my health are tremendous.
My massage therapist was geat, Brian. I was a little nervous at first. I've never had a male MT before but he was amazing!!! Very clean and comfortable. It was calming as soon as I walked in. Must check it out!!
I can't say anything negative about them. My daughter had been going for a long time, and I finally tried it. They are friendly, caring, and thoughtful. The massage is relaxing, and wonderful. I have terrible knots in my neck from years of stress, and my therapist works on them every time. I just can't say enough good about them!
Wonderful experience, will definitely be back!!!
Relaxing and was just what I needed. Worked out all the kinks.
Excellent massage with Wendy; she customized it to exactly what I needed with the right pressure!
Always a great experience here. Very professional and they listen to what you need. I have never had a bad therapist here. Highly recommend.
I've had 3 massages with different therapists and I found each massage very rejuvenating. The therapists do a great job listening and adjusting to your needs.
Love this place and Heather is great!!
Had a great experience! They have a great atmosphere and the therapists are very good! Definitely recommend it!
I have had severe chronic headaches for years. I let Josh know this and he found the muscles in my neck and worked on it for 90 mins. I haven't had a headache come back yet!
Always very professional and attentive to my needs
Great staff, clean salon, love the member benefits and value for your membership, and my massage therapist is wonderful.
Really nice facility and service. Immaculate, calming, peaceful. I would highly recommend it.
It was a very positive experience, good location, nice setting, & good staff (Abigail is really good!).
I have been enjoying their service for a few months. Very professional and effective. I will continue to go there at least once a month.
This is an amazing place! It provides a wonderful ambiance and the staff is friendly and extremely talented. I highly recommend to everyone.