Reviews of British Massage and Wellness Center (Massage Therapist)

Savanna Kaplam

Worst customer experience I have ever encountered. She was about 10 mins late and never even reached out to telll me she was stuck in traffic. The sheets were either still dirty or stained with oils. She started to massage me and hardly had any lotion/oil on her hands and felt like her hands were dragging and pulling my skin the whole time. About 10 mins in she says she is sorry but needs to tell her next client she is running late. She spends multiple minuites on her phone or tablet doing something then she called her next client on speaker phone... during my massage, and they don’t answer so she leave a vm, then decided to text him by talking to her phone to type for her... very distracting and so not relaxing. She shares an office with a mary kay rep, which she is a rep as well, the other lady was quiet but it was apprent that someone else was there. The massage therapist talked to me the whole time, don’t get me wrong she was nice and interesting but i don’t want to be talked to when trying to relax, feel she should have picked up on that. Besides her calling someone her phone range twice during the session. Towards the end she asked if i wanted essential oils and let me pick, I chose lavender then she rubbed straight essential oils on my face ( i Specifically told her I had a wedding to go to and did not want to wash my hair again so not to get oil in it). She used no kind of carrier oil with the essential oils,me being well knowledged in oils. knew that essential oils should be diluted with a carrier oil, esp on your face! I was so appalled by the whole thing but am really a positive person and couldn’t make myself say something while I was there, but a while after I left I reflected on it and realized it was a waste of time and money. There was not one single thing relaxing about that experience.

SM Coakley

I wanted to give my team a surprise because they work so hard. I asked her to come to my place of business. She charged me $75. Fine. We went over 15 minutes. Her website stipulates that 2 hours would be $110. She charged me $150. Heard reader did not work so she wrote down my card number and charged me 3 days later. During that time, I emailed her several times stating that her website dictated a different price. She never responded. So I watched my credit card to make sure it wouldn't be compromised and she charged the $150. She will not receive any recommendations from me.

Mia Guinther

Welcome to the new space. I was able to enjoy the first massage in the larger and very quiet environment. The tranquil music machine was all I heard . Jessica is sensitive to the needs of body and gentle not to overwork an area. Came in with a lot of SI / IT band pain that causes a chronic hip pain. Happy to say the pain was 90% better after a one hour massage. 8501 Tower Point is near intersection of crown point behind the Goodwill.

Stuart Mccall

Known Jessica for years. She’s a great message therapist and Reiki Master! I strongly recommend!

Duo Lin

Dishonest, and bad customer service... What kind of business would lie, and ignore its customer?!!! I purchased a Groupon for two massages at this place. I looked into scheduling and on the website it says Groupon customers cannot book through website (we have to call or texted). So I texted Jessica (the owner I believe) asking I can get an appointment. "I will get back to you." she said. And A WEEK LATER, I still didn't hear from her. So I texted her again and suggested another time. And guess what happened this time? She decided to just ignore my message. WOW! If this is how you are going to do your business, good luck! Also, if this is because I have a Groupon so you decided to treat me differently, then don't put your offer on Groupon! I already made complain to Groupon and I will keep my complaint up.

Ashley Benton

Jessica was amazing! She was very thorough and gentle. I don’t typically get massages but after my relaxing experience with her I will definitely be back! My mother has a lot of inflammation and pain in her lower back and Jessica is the only one she trusts to massage that area for her. If you’re looking for a knowledgeable, experienced, and someone who makes you feel comfortable and relaxed go with Jessica!

Kelly Somersall

The massage therapist, Steve and Jessica were very skilled. I had a couple massage with my niece. We left feeling relaxed and rejuvenated.