Reviews of Massage Envy - Santa Fe (Massage Therapist)

Adriana Michele

I love Massage Envy. I've been a member for several yrs, and I've had some fabulous therapists. I tend to stick with the same person - I prefer establishing a rapport and seeing that person regularly. The facility is always clean. The staff is very helpful, professional and just plain nice. Santa Fe is an expensive city, and being a member here makes sense if you get regular massages. It really is a value: both the quality of the therapists and the $. They call you the day before to remind you which I love. There is a comfy waiting area, but they pretty much always run on time. I would recommend scheduling your next massage right when you check in for your current one. I settle the bill, leave the tip and make my next session, then relax until they call me back. This way, when I'm done, I can float home without having to do any math or make any decisions. My regular dude, David is leaving and I'm sad. He was so good. I'm sure I'll find another therapist that I will love too. Hey, ME- please bring back Ronnie.

Allow Tao

I've been a member for 2 months, tried 2 massage therapists. One was okay & the other one SUCKED. The desk girl asked how I liked it & I said "well, I went in for low back work & he basically kneaded his elbows into my shoulders for 45 minutes &..." She cut me off, didn't want to hear it. Then asked about my TIP. 2nd time similar but another girl there jumped in w/ names of her favorites- will try one of those people before I sue to get out of the contract. ALSO- I personally don't need 5 minutes before any session but they do it anyway. They are not Allowed to give more than 50 of the 60 minutes so, that was false advertising. Before each massage they leave until that 5 mins is up, no matter what. L a m e.

Chanel Romero

The massage was good!! but the room was very cold. I couldn't really enjoy it.

Heather Obatusin

Worst massage experience ever!! If you want a cheap massage, this is the place. However, you will get what you pay for. I called to book a deep tissue massage for my husband, who has really bad muscle issues. I asked the lady on the phone if she had someone with the strength and stamina to do a 1 1/2 hour deep tissue massage and she said she did. I emphasized my point further by telling her, "I mean I need a gorilla that can dig deep and use heavy pressure". I said that because I know what my husband is looking for. His back is hard to work on and needs extremely deep pressure to release the knots. So, she assures me that Stephon can do that. So I book him an hour and a half massage and I paid extra for Deep Muscle Therapy, that she recommended. I asked my husband about it afterwards and I was pissed at what he told me. First, Stephon looks at his chart where it describes the type of massage and pressure he needs and proceeds to tell him.... " I do over 100 massages a week and can't afford to waste all my strength on you." As he was leaning against a sheetrock wall, he taps it with his elbow and continues with, "If your muscles are like this and I start to work on you and they still feel like this, there's nothing I can do for you." Keep in mind, this is all before he even starts on my husband. So, now my husband has been told that basically you are not going to get what you're paying for. After his massage, I asked him how it went. I was appalled at what the therapist told him. On top of that my husband tells me that he spent majority of the session on his neck and some on his lumbar. He didn't do his arms or anything else. He even told him his arms had pain, too. He gave a half-assed effort. Within an hour of leaving my husband was limping from back pain and weakness as well as suffering from craps in his back. All the "therapist" did was loosen one area, therefore causing the other parts of his back to compensate, contract and crap-up. He has now been in pain for 2 days. He called Massage Envy to tell them what happened and that solved nothing. The lady that answered the phone was very nice and apologetic. The front desk staff isn't an issue. They are all very sweet, but their hands are bound by what the manager (male) decides. She proposed that she would talk to the manager about my husband giving them a 2nd chance with a different therapist for the same time and treatments we originally paid for at no charge. My husband told her that he would be willing to give them that opportunity and understands that not all employees do a good job. She called her manager for the approval then called my husband back. The manager said that he would only approve a 1/2 hour session for free. That was insulting!! That's not enough time to fix a sore neck much less the issues they caused. I spent over $100 on my husband's session and had intended on getting memberships for both of us if his massage went well. The lady we spoke to told the manager that when she spoke with him and that's how he tries to salvage a new client relationship. Forget that (you know what I really mean to say)! So, now he's on his way to a more expensive, private practice here in Santa Fe in order to fix the pain Massage Envy caused and won't fix. Don't waste your time and hard earned money on this fast-food style massage place. At least McDonald's will make your order right at no charge. I will never do business with any Massage Envy ever again and I will tell others about our experience.

Cody Hanson

Out of the 6 massages I recieved only one of them was decent. One was so bad halfway through the massage I walked out. I called and emailed the manager and owners daily for weeks to talk about the horrible massage. They never responded to my phone calls or emails and I was still charged for the full amount. You pay for an hour long massage but it's actually closer to 45 minutes because of a 10 minute lapse from the massage before you, and your massage ends a few minutes early to prepare for the next massage. I was advised by a friend that at the end of the 6 month membership I have to fill out a cancellation form to have them stop taking out money for the monthly deduction. I filled out the cancellation form the day my membership ended yet they still continued to take out the money monthly. I filled out three cancellation forms in a five month period but they still deducted money monthly. I called and emailed the numbers and emails shown online and also the owners weekly for the five months I was being unjustly charged and I never once recieved a response. The closest to a response I recieved was an email telling me to call the manager after 2pm. I called multiple times that day and as usual the front desk told me they were unavailable or they'd transfer me and I'd get the managers answering machine. I finally had to cancel my credit card and file a dispute through the credit card. I am not sure if all the Massage Envy's are like the one I dealt with here in Santa Fe at 3490 Zafarano Drive, Santa Fe, 87507. But I'd highly suggest not trusting the one here in Santa Fe on Zafarano Dr.

Loved By Lila

Ahhhh!

Leonard Gomez

My girlfriend has a membership there. She got me to go in. Both times I went in and it was horrible. I have been getting professional massages for years but went in anyways to try it out. You can totally see the level of inexperience and laziness. Yet they kept insisting I enroll. Rule of thumb People, you get what you pay for. Now they are giving her a hard time to get off the contract. If you have never had a massage you might think it's good until you get a professional massage and then realize what you're really missing out on. Dont do it...Its to much money to gamble on and to get out of contract.

Wile E. Coyote

Their prices on their web site are a lie, you will pay more. My wife called to schedule a massage appointment and was rudely told that we would have to pay more than the web quote and apparently not worthy enough for other services besides her massage. This business is misleading and rude. There are other places in Santa Fe to go SO DON"T GO HERE!!!!

Robert Gallegos

I've been a member with this location for a year and UNFORTUNATELY it has NOT been a good experience considering the cost of the membership! The owner, Brian was NO help at all when I needed to speak with him about an issue I was having. In fact he tried getting my sympathy for him as he stated to me, "he had just been slapped on his hand" by the Massage Envy corporate higher ups! That's VERY UNPROFESSIONAL business owner behavior in my opinion to expect from your members, by using that as the reason you can't provide adequate and caring customer service. This speaks for how this place treats its members. In addition to this, Brian ended up not helping me with my issue. Further more, if you try to schedule a massage at this location they never has accommodating availability to you're personal schedule, yet they never forget to collect the monthly due when its that time to pay them!!! I've had multiple incidents over the course of the past year (2016) where I couldn't schedule massages at times that were accommodating to my personal availability. Its TOO BAD that this is the only Massage Envy in Santa Fe, NM because this place ISN'T WORTH the monthly cost of the membership and the owner (Brian) is worthless when it comes to caring about his member's and trying to help.

Polly Santiago

I had one of the best massages I have ever had with Ambrosia. Ambrosia has a wonderful touch and seems to intuit where a person has pain. She is quite pleasant and personable. I look forward to being her client in the future.

Shannon McCarty

Staff is major stuck up.

Debbie lucero-garcia

Omg this massage was wonderful

Kandi

I was a member here for years, even purchased gift cards at the end of each year for my kids' teachers. I recently moved to another city and found out that the membership was much cheaper in my new city. The management wouldn't transfer my membership, so I was told to cancel, and open a new membership in my new city...same owner too according to the staff... I lost all of my accumulated massages. They have lost this customer for life. This is extremely poor business practice.

David Martin

We have been very happy with the therapists here.

Kar L

It was ok

Maria M Martinez

AWESOME massage

Rachel Steppuhn

My husband and I had a great experience coming here from Colorado. We had two massage therapists who knew what they were doing. It was super relaxing!

Chloe Castaneda

I've been to a lot of locations for this chain, and fortunately never felt unsafe. This location is clean and I've had great massages and a facial here.

Pamalita Paloma Alioto

You must book with Michaelangelo, he is the best! Really knows his stuff!

Melissa Leyva

Today was the first ever professional massage I have ever gotten and I have to say massage envy made it a great one!! Danielle at the front desk was extremely friendly and helpful!! Eva worked on me. And did an amazing job. I do have a little bit of pain in some spots but I'm thinking maybe because it's the first so my back is really messed up and I need to continue! Plus I only got the hour massage! Either way I am satisfied!! Thank you guys for making my first time and my birthday great! I will be back for a membership!!

Scott Sponseller

Great place to get a good massage

Roxy99 K

I got a prenatal massage here. It was the worst massage of my life I was more uncomfortable getting the massage Then I am cramping on my couch! This was the worst massage ever and the massage therapist didn’t put any effort into it at all she didn’t even stand up once sitting on her butt will she give me a massage! This was the worst $70 I ever spent I would’ve been better off just losing in the wind because I wouldn’t of went home so sore that night,

Kara Robertson Gordon

Hands down the worst massage I have ever experienced. I told the guy that I wanted him to focus on my shoulders and my lower back. He spent the majority of the massage rubbing his forearms down my middle back, he never once touched my lower back or my shoulders. When he went to rub my feet he actually just rubbed his hand on the side of my foot for like five seconds as if he were quickly petting me and then he was done. I asked for a deep massage and it was super light, I can't imagine what a light massage would be like. He basically just rubbed his palm or his forearms on my skin, but never actually massaged me. Horrible! I will never go back there. I left with the same amount of discomfort that I went in with, but less money. What a waste.

angel G

They're really nice at first so they can sucker u in. They dont tell you the truth until you sign a yearly contract. Then you learn experientially what the honest real deal is or lack thereof. I wasnt told that a 60 min was really a fifty minute massage since there is always a 10 grace period. So your always sitting wondering why the masseuse is never on time. Here's what else they don't tell you. That once your massage ends a few minutes early...the lights gets turned up high so you are no longer relaxed. Even better the masseuse then says ill be waiting for you in the hallway holding water in my hand...so you better get up. Thus creating pressure to get the heck out of the room muy rapido. The masseuse doesnt get paid much so the receptionists pressure you to pay them with an overgenerous tip so they dont have to. The only way to get out of a contract is with a doctor's note. Then the door hits you in the bum on the way out and you are instructed never to return because you are now a legal liability to them. Doesnt matter if your injury starts to bother you. You're on your own. Supporting this company puts local therapists out of work and you are really paying the same price since you are pressured to add a huge tip on top of their supposed cheaper rate. Which isnt really cheaper with tip included. Most of the lmt's are not as seasoned as independent lmt's in the community. I only found one masseuse I liked and this one was leaving anyway. One tried to cup my neck rather than actually rubbing it for 20 min. I guess he had a nice twenty minute break before his next 2 hour massage. Mind you my neck was herniated. Such empathy and burn out. Really this place is not the good deal that I thought it was. I did have an opportunity to go back for one last massage since the receptionist had forgotten I was a medical liability. But with that I wondered if I really wanted to re-experience this place again with my usual therapist even for one last time. And with that thought, I declined.

Maritza Caldas

If there was a way to leave a - star...I would. My husband and I get couples massages here. Tk GOD we are moving out of this town so we can use the membership in a professional environment, were people know what they are doing and not just winging it. I am sure that these are mediocre students doing free externships so they 'experiment' on us. Front desk is absolutely no help. Supposedly they got 'new' manager/owner of this franchise, don't want to be in her shoes, although she might fit right in!

Jeri Arviso

Hot Stone Massage! Yes! Gloriously relaxing! Treat yourself to some much needed ME time. My honey and I look forward to our monthly massages. Do it!

Dana Standifer

I always enjoyed going here but my last visit the front desk attendant told me she would call me before my next appointment a day before so I told her not to waste a card with the time and date on it. They lied and said they called me...but did call me the day of my appointment after I was to be there. They refused to accommodate me and let me reschedule even though the associate promised she would call to remind me. Very poor customer service . I will NEVER join another yearly membership .

Rhonda Cionek

I have had nothing but GREAT experiences at Massage Envy Santa Fe! The therapists have been professional and the massages I have gotten have been great! The front desk staff are awesome and always very courteous. I have never felt pressured in any way!