I am not sure how to even begin this review because this experience was so terrible and so strange that it is hard to put into words. We received the “60-Minute Couples Massage with Coconut Oil and Hot Stones” as a gift and my husband went to make an appointment to celebrate our 6th wedding anniversary. After reading some interesting reviews online, some were scary and alarming, I lowered my expectations for what this experience was going to be like. We had a 3:00 appointment on Saturday August 24th and we got there at 2:45 after driving around the building twice because the sign outside says “Point Of Wellness” not “Magic Touch Massage Therapy”. We finally decided this was probably the same place and parked, we were one of 2 cars in the office building parking lot.
When we went into the building it was silent and unoccupied, we used the elevator to go to the second floor where the door was not labeled and only cracked open with the room behind it being dark. We opened the door and walked in, there was a man sitting in the corner who said hello and said he was waiting for his wife who was getting a massage. There was no one at the front desk and no one around in the back. It was awkward, we noticed that there was no appointment written down for 3:00 and we weren’t sure what to do. The man said we needed to call them and that they don’t speak any English and it was difficult to communicate. My husband called the number on the business cards on the front desk and a woman answered in broken English and we explained we had an appointment and she said okay and 5 minutes later a woman came out of the back, took our Groupon, and handed my husband her cell phone to talk to the other woman. They spoke briefly and the woman took her phone back and talked to the woman. When we hung up the phone and the woman led us to the a room in the back.
I thought the room was strange because for a couples massage, the room had three beds in it. We were instructed to “take off clothes, everything but underwear” and lay on the table. I noticed that there were no sheets to cover you on the table like you usually have in a spa so we were just laying there in our underwear for like 20 minutes. There were also long black hairs covering the top of my table which was disgusting. About 20 minutes later the woman came back in, leaving the door open behind her, and handed my husband the phone again. The woman on the phone said that our Groupon had expired and we would owe another $30 if we wanted to get a massage. We did notice that the promotional value expired on Aug 9th but they never said anything when we we got there. It would have been a totally different thing if this conversation was had while being clothed. The woman on the phone was very rude and kept telling me “listen lady listen” while I was having this conversation IN MY UNDERWEAR on a table. That was when the woman finally closed the door to the room. When I finally was done with this whole situation and said we were leaving the woman was trying to rip the Groupon paper out of my hand when I was laying topless on a table. After I refused to give her the paper she paced back and forth on the phone with the other woman in front of us. I asked her to leave the room repeatedly so we could get off the table and put on our clothes. She had no idea what I was saying and I had to make hand gestures to get her to leave.
Needless to say this was a horrible, unprofessional experience. It honestly felt like this place is a front for some other illegal business.