Reviews of Massage Envy - Manchester-NH (Massage Therapist)

Andrea Corning

I’ve done here several times before and finally decided to get the membership. I had 2 massages by great therapists. But lately it’s gone downhill. 3 times I’ve called to get and hour and a half hot stone massage, my body doesn’t do well with deep tissue, and when I got into the room it was a different service. 1st time was a one hour deep tissue. The 2nd time I found out it wasn’t the right service before going in so I left. And the 3rd time I was already on the table being worked on when I said, “This is suppose to be a 1.5 hr hot stone and it was an hour and a half deep tissue. I was already on the table and didn’t want the therapist to lose commission on something that wasn’t her fault. I’ve called several times asking to talk with the General Manager but no one has contacted me or said it might take a little bit. I received a call asking for my new payment method but no update on the situation. I’ve spent a good amount of money on services I did not ask for. If I don’t get a call from a GM in a couple days then I will be cancelling my membership and my husbands and bringing our business somewhere else. Update: I’ve left my phone number 3 or 4 times and I still have not heard from the general manager. Another update: Almost a month later I’m still waiting on a call from the General Manager. I’ve called about the issue 7 or 8 times at this point. There was no notes on my account that I needed someone to call me. My name and number was left with Taylor the manager more times than I care to admit. I don’t feel like a valued customer. This has been a very poor experience. They said the GM will be in at 10. So let’s hope they actually call. Yet another update: No call from the GM. When they were in yesterday. This is attempt number 9 to try to get someone to fix the issue. Clearly they don’t want the GM knowing that someone received the wrong service 3 times!!!!! Finally just heard from the GM. Was offered a free hot stone with their best hot stone therapist.

Eric Couture

TL;DR - They double charged me and have not given me my money back yet and it has been 5 days... My wife and I were gifted some massage time at Massage Envy. This is a real treat for us as it is not something we normally do for ourselves. We both enjoyed our massages and felt like the masseuses were very professional and did good work. However, when we were leaving naturally we gave them gratuity. I charged it on one of my cards. We got a call about an hour later saying the charge didn't go through. I thought this was odd but no matter i gave them another card and they charged it. Naturally after the call i looked at my balance on my original card and not only was there plenty of money on the card but there was the charge as well! I checked the second card and sure enough both cards had been charged. I tend to give people the benefit of doubt so i assumed a mistake had been made. I called them back and said they had charged me twice. The receptionist said "oh the first charge did go through?" i said yes and i need you to refund the 2nd charge. She said she couldnt do it without her manager's authorization. I asked for the manager and was told that she would not be in till monday and that she would have the manager call us on monday. Monday came i got no phone call, so i called again, They said they were working on it and would call me back. They never call me back so i again called them and they told me the manager was not in and would be in on tuesday. Now i am frustrated. You cannot give your employees the ability to charge customers and not give them the ability to fix their mistakes. They said the manager would call us on tuesday to remedy this. Never got a call on Tuesday. I called them again and they said they had refunded me the money tuesday morning. They have not. I still have 2 charges on my cards and no refund. I am going to call them again and try to get this resolved but i may have to go back to the store in person to fix this. This is ridiculous. I would not recommend this place at all at least as far as their customer service is concerned. They are terrible!

Jemini Brooks

All it takes is one employee with a bad attitude to take down the reputation of a good company. Sent my husband to take one of my massage slots after he had started a new job. I verified the the price and treatment the day before. Having not used any of my allowance of my membership for the past 3 months I had saved up a lot of points. However after a nice relax and massage. The front desk associate tried to stick my husband with $142.00 bill. I called to correct the situation and was met with attitude and hostility. Would recommend retraining your associates, especially to consider what customer service truly means. Will be cancelling my membership.

James Wheaton

Have a membership. All the massage therapists I've seen have been great. Nice relaxing, comfortable space.

Melissa Gilbert

Highly recommended need to go more

Dina Ilyuk

My husband and I signed up after I bought us a hour each for Christmas gift. Such a relaxing place! The atmosphere and the messus combine create relaxation!

Angela P

I've had massages at many places and I think that my membership at massage envy provides a great value! Elsewhere I have paid more for the one hour massages, which are like other people have said more like 50 minutes due to needing to get undressed, redressed and I feel like that provides me enough time to do so without being rushed. I also like that all the therapists I have seen are able to customize my massage to me and pay excellent attention to the focus areas that I have asked for. The sugar foot scrub, aromatherapy, and deep muscle are excellent additions that allow me to further meet my needs.

Bj Hag

Favorite massage place.

Jon Ramsdell

This was absolutely fantastic. My girlfriend and I had a great couples massage. they really took attention to detail with us. The atmosphere was just right, the music was just right, and the lighting was perfect for what we needed. I would definitely come back here again. And I think everyone here was very friendly.

Shawna Moore

The hour long massages are really only about 45 min. I have the membership (which i ended up canceling) They were usually 5 min behind schedule. You got into the room they told you to undress to your comfort and they would give you about another 5-10 min to get situated. They end the massage at 5 or 10 of to give you time to get dressed so you can be paid and out the door by the time your massage should have ended. They push product on you like nobodys business when you try to checkout. The few times i was able to make it I only had one person I really liked. The others were way too chatty. Yes its less expensive because you are being massaged for less time. I would take your money elsewhere, pay a little more to get a better quallity massage.

Bridget M.

I have had nothing but great massages here! Staff is knowledgeable and seem to really care about you. Membership is reasonably priced and I'm willing to pay 65$ a month for the excellent customer service and amazing pain relief I've had. Well done Massage Envy!

Misty Denton

Oh man a dream come true place!

Elina Davis

I loved it! Stuff was nice, massage was amazing too! Also, I liked that they have $39 introductory rate! I did sign up for a membership, because I'm a personal trainer and I need a massage occasionally because my muscles sore after resistance training and firm to deep tissue massage I had was very nice.

Evan Kara

Great place to get massage and many other things. Just got to try it once.

melba read

Great place for an amazing massage

max glenwell

Oh god. Fantastic!!!!

Robert Lewis

Very negative experience. I joined as a member and cancelled my membership several years ago. I continued to be charged 59.99 monthly for several years! I have since contacted Massage Envy and my banking institution to no avail. The bank does not offer paper records anymore, so shame on me for not going online to see. But shame on Massage Envy for charging for months of services running into years without notifying the client. This too, after I cancelled any contract with them. This is the Manchester NH Massage Envy on S. WIllow Street.

Jen Beane

Had a great experience with Carol! She was experienced and my room was clean/ relaxing. I will be back!

edward wachenfeld

Used to go here 3 times a months But they have changed . The staff changes offered and then you get used to someone tbey are gone. Prices are ok . The staff are right out of school so be prepared for newbies to the business.

L BK

While the message therapist I saw was amazing.. the membership policy is a rip off..... You have to give a 30 Written notice to cancel your membership.... The so called military discount is hardly worth it. Not to mention you don't get the best service when you ask about canceling you membership. Needless to say I'm canceling mine and would not recommend going there.

J. Reb

Great facility. Clean, efficient, and friendly! I came in to get my neck fixed and walked out with exactly that. They try to sell you a membership but are very respectful if you don't want one. Highly recommend.

Calvin Smith

Probably the best massage envy I've tried the therapist were great and you can do couples massages

Deabith

I haven't even gone here yet, but going on the list of comments about how the massages are great, I'll start with 4 stars. The number one complaint was getting screwed out if money, seems like a bunch of people don't really understand how money works? Crazy. I'll be booking my first appointment soon :) If the massage is good, I'll go up to 5 stars.

Peter Heyl

We feel taken by the change from a Louisville franchise to Manchester. They kept charging our credit card after we had canceled our membership. We recommend not using these facilities.

dainton foster

Very relaxing nice place to go take a massage and go back to work

Maryna Marcus

Great way to take of stress of work

Beth Thompson

I have been a member at Massage Envy for several years. I just cancelled my membership because the massages are just average for the most part, there is a high turnover rate of the therapists, the appointments are not always easy or convenient to get. I had a bad experience with a male therapist at this place a year or so ago and since that time have mentioned several times I do not want another male therapist, my last massage they scheduled me with a male therapist that had a name that could go either way (so therapists named Kim, Kelly, Kerry etc. could be male or female and you have no way of knowing) I found out after my facial when I was told HE would be with me in a minute. I wasn’t going to cancel last minute because I was told I would be charged and it was my last massage before I terminated my membership so I went forward with it. The therapist was fine we actually had a pleasant conversation, it was in no way his fault but I would have preferred a female. I mentioned this to the front desk staff and they really didn’t care or offer me any compensation. She said it wasn’t noted in my file that I did not want male therapists, so apparently it was my fault they didn’t update their computer even though I mentioned it several times and was told it had been updated. They have a lot of extra charges and due to the corporate mentality are not willing to work with you with any issues regarding your membership issues. I also cancelled my daughter’s membership and when my son uses all of his sessions he will be dropping them as well.

Amanda Caron

Was uninformed of the fact my hours purchased would expire after canceling my membership. Was told no one could help, terrible customer care.

Catherine Makosiej

I have been a customer of this massage envy for quite a few years. I've only seen 2 therapists due to their understanding as to what I need. I moved back from Arizona in June and really needed to see a massage therapist again so called and found out Brian, an amazing therapist, still works there so I made an appointment. I was told that day that if I signed up for a membership the massage I was receiving would be free.... Nope I was charged $45. Than last month (November) another $45 was taken out of my account. I don't make a lot of money so $45 is like $100 to me. I've called NUMEROUS times and spoke to the manager regarding this. She stated I would be reemburced 2 payments of $45. I have received 1. I've called numerous times now wondering where my SECOND payment of $45 is and I've been ignored. She said 7-10 business days... It has now been 14 business days. This is VERY stressful due to the holiday season here and missing $45!! I will be getting reimbursed my money and canceling my membership which is very sad after being a customer and member for so many years.

Debora Cunha

Let the time go bye

Patty D

This one of the most professional places I have ever been too. Excellent staff. Maria out front always has the answers to questions, Heather makes me beautiful and Yalli takes away all the kinks. I highly recommend!!!!!

Jennifer Tardiff

Bad place to go to. If i didnt have to put a star i wouldnt. Place is a joke. And when u try to complain you have young rude people pretending they are managers. Place is dirty. You be better off laying on the ground of the streets of manchester then going there. For sure heath dept. Will be called monday morning. Beware everyone

Tom F.

My therapist is good and I looked for years in the area. Facial was less than fantastic. I've had better. *Update my therapist left and I tried 4 others and not impressed. Literally 4 other therapists were not good. Find a better place. Edit * you had 4 chances to "turn the experience around" . I shouldn't be special because I shared my experience.

Alynn

Very great experience! But not happy that the price is outrageous if you aren't a member!

Michael St. Louis, Esq.

Lousy massage, all they try to do is push products to sell

Sandy Silvagni

Great service, very accommodating. Policies were very clear. When I enter into an agreement with a business I listen carefully and ask questions. When I am not interested in a product or service then I politely decline...Simple.

Robin LaBerge

Best massage ever by Connie!