Reviews of Massage Envy - Shadow Mountain (Massage Therapist)

Soren Nelson

Nice shopping plaza. Decent restaurants, and stores.

Lance Kuwana

Costco wasn't really crowded!

Levette Taylor

I have teenagers from 13 to 17. I need to buy bulk. Compared to regular stores theit prices are better

Linda Grande

Beutiful place massage ok but they push too much for sales

CSFurry

I find this place to be the best for a slow and easy relaxing day. If I could go every day I would.

Bri Escobar

Prices are a little expensive but it's worth it. Got a prenatal massage and it was amazing. I was extremely relaxrd and comfortable. Didn't feel any pain when I walked out. The lady who did my massage did a great job! Would recommend!

Martha Smith

Easy mall area to get in and out of all the shops are easy to find

Daniel Gooda

Avoid this place, they are a scam and dishonest. My wife received a gift card from a member for an hour massage with aroma therapy. She called to make her appointment and told them she had the gift card and said she was good to go. She had the massage and after they claim she now owed $30 because she isn't a member. Don't tell people the massage is covered and you're good to go if your not. They get you in and then go back on their word. Will never again go here and will be telling all friend and family to stay clear. You should be ashamed of yourselves.

Dave Wollenhaup

With the addition of skinnyfats, there really helped bring something that the shopping center was missing

James Zuur

Client there for some time now my CMT Diane is wonderful

Kristina C.

Like going to the stores here. Like the restaurants and of course Best Buy!

Craig Morris

Great spa! My mom said she loved it! Great customer service and reasonably priced spa packages.

Karla Arnold

Terrible customer service!!!! I called to cancel my massage I had scheduled for today at 3. Per their policy it says that if they're unable to fill the time slot, you'll be charged a 50% percent fee. Totally fine. I gave enough notice where I figured it would be filled. At 3:09pm they call me to find out if I'm going to make it to the appointment. I was like ummm I cancelled it early this morning? The girl was like oh okay it wasn't removed so it's gonna be a 50% charge since we're not able to fill it. Ummm. Holdup. ✋

Michele Schantz

Massage was good and everyone was very polite. However, I could hear the fitness boot camp music through the wall for half of the massage, which was distracting and kept me from relaxing fully. A little too hard with the membership push too.

rachel briggs

In the last week and a half I have had to cancel three appointments due to construction noise and a fire alarm. Very disappointed I will now have to drive to the other side of town for the foreseeable future. I will be canceling my membership at the end of the term.

Gina Calhoun

It has a great variety of places to eat and visit

Usagi Hamilton

Suzanne is great! Everyone is friendly

Sunny N

Wow! Can't wait to come back!!!

Charles M

Nice complex with a good selection of stores to shop in.

Las Vegas Creamers

I have a monthly plan here. Katie absolutely is amazing. I walk out feeling like a million bucks.

Mark Tobler

This Costco is less crowded than others around Vegas. Cafe Rio is a tasty lunch treat. More parking needed. Easy 215 freeway access, but prone to construction delays.

Joey Esquer

I love this plaza. Great restaurants and businesses. One stop shop

Nakeesha McDowell

Nice staff. Great location.

Ande Anderson

Sometimes you get a great experience sometimes it's not all great but I'm still happy. The next visit will hopefully be 100%. Please don't be offended by my evaluation. No one is perfect and there is always room for improvement.

Daniel Hernandez

Great diversity of stores.

Dj Basilio

I loved every thing

Nancy Voag

Ambience was great but when they start timeing when you walk in the door, not good. Had a gift certificate for and hour and a half. The actual massage started at 1:14 and she quit at 2:20! Now, as I see it she was paid for me filling out papers and undessing and getting me an extra pillow. I asked for neck & shoulers, my shoulders were massaged for 15 minutes but not my neck (tension in it). Also asked for me es, which only the front were massaged not the calves. Don't get me wrong, the woman was nice but how they do things there, I've hade a better massage in a bar.

Brian Poynter

The massage was really good. 1 suggestion would be that the person receiving the massage should know ahead of time who their masseuse is going to be, male or female

Antonio quinonez

Great environment, soothing music, oil, table warmers. Oh...and you get a massage too.

Tim Fraiser

Be leary of the hidden fees. It is a shame that they would rather hold on to $10 than hold on to their customer. UPDATE: Janelle was able to resolve the issue at hand. However, I wish that it were not necessary to jump through so many hoops to get it resolved.

juan Castillo

Really good very afortunado

john a.

I believe I came here to fill up the tank at the nearby Costco. What the eff is massage envy?

Brian Mejia

This shopping center is always packed so try to visit in the early morning or later in the evening.

Krista Waggoner

Staff was wonderful. Got manicure and nail polish has chipped and I have a sore on a finger, 4 days later. Won't go back.

craig weinberger

The masseuse seem like they were on a schedule. Not like they were working on specific areas.

Andrew Jackson

Always had great experience. Like that I can usually get massage same day. Staff always nice.

Linda Carpenter

I thought i was getting a restful massage, instead I got a pulling, stretching and uncomfortable outcome. Will never go back.

Ricky Acklin-Cunningham

A franchise that I trusted sending my mother to and she gave a good review offline so I feel it's only fair to past it on here.

Kristine Caton

Nice place, would definitely go back

Shannon Krebs Leidholt

Lots of great shopping and restaurants. Very clean.

Shelly Berry

Great Location Great Staff

Candice Smith

I have spoken to two different people at this location. Horrible customer service, both acted like they did not want to be bothered. I will not be going to this location and I will be getting in contact with corporate.

Kevan Cleaver

Very professional business.

nachea lee

My massage was Excellent! Issac was great and professional. I would love to become a regular of his however, I will not be returning to this particular location or any massage envy for that matter. After my Wonderful Massage the front desk stressed me out by saying that my massage wasn't paid for. She then charged my credit card 27.00 after I specifically asked her to charge a 10.00 tip for Issac.. I then had to stand there for 20 mins while she tried to sign me up for a membership.. Today is my bday and this was a gift that was paid for a week earlier. I have to now wait a week for my funds to be released from the refund she processed due to her error. And on top of that, I finally found a therapist that I love and I won't be able to receive his services any more bcz of the front desk employee.. I walked in stressed and walked out extra stressed!!!! A waste of money and a ruined Bday

Brian Hoskins

Shopping close to home. A little of everything is here

Trish Montenegro

Very friendly people and most relaxing massage

tina sobosle

Love this place..much needed visits and great massage therapists

chuck sewell

I'm sure many people have great experiences here. But the 2 therapists I had were not very good. The first one went on and on about how horrible the place was to work for and spent 40 minutes on her elbows in my spine. The second had absolutely no idea what a Swedish massage was.

William Anderson

Great mall. Has Costco, Cafe Rio, a cool Japanese store, our dental office, Panda Express, and much more

Jason M

Who doesn't enjoy some good rubbing

John Fowler

Very professional. Very clean. Ask for Rosealvia 5* therapist one of the Best that I have been to that is still there.

Chris Deuel

Amanda provided me with thee best massage I've ever experienced. Perfect pressure, ideal body part time sharing, and everything I expected from an over priced massage. Fair pricing would have earned 5 stars

Jared Uraine

Katie rocks! Schedule ahead. Pick from various services.

Ellie Klugherz

Was upset that one has to become a member.

Taylor Schwarz

Awesome staff, very friendly and thorough. Also the masseuse was great, didn't rush and made sure I was comfortable the entire time. Will definitely be going back.

DeAn J H

Good

Glenn Jackson

A good place to go and get stretched out an relax . good to go there.

angela hipps

I went to the one on Decatur in North Las Vegas a very long time ago. I bought the massage off Groupon for me and a friend. It was the worst experience ever. We had two male masseuses. The man that was massaging me was making noises and breathing hard not mention he had his belly all on me. So, uncomfortable. My friend said she that that was me making the noise. I told her that was him. The guy that was massaging my friend made comments like “ wow your really toned so you work out?” He also said wow your body is really hard. Yuuuuk! How unprofessional and inappropriate. We left and have never been back.

Nash Donnelly

I have been struggling with acne on my face for awhile and I am 18 years old. I finally decided to invest in getting a facial. I never really thought about getting facials, I've always just bought product that never works. So I decided to invest in myself and schedule a facial at the Massage Envy in Shadow Mountain. It was the best $59.99 I've spent! I thought it would be more expensive but it was definitely worth it! I highly recommend Elisa K. She is very informative on not just getting the facial and what product she is using but how to take care of your skin long term. She went over what product I need to use, diets, what to drink, what not to eat, what not to drink, etc... She is so friendly and spends time taking care of you. My face feels and looks way better and I am definitely going back to her!

Jazmin Deremer

I'm learning that each Message Envy location can be totally different. As I've gone a few other locations and this one feels the least welcoming and lack of decorating. I usually look forward to sitting in a nice dimmed choir room with a huge array of options and definitely a bigger area than what is offered here. The massage was great but had a hot towel wrapped my feet which is interesting and haven't been done for me in other locations.

mateo mariscal

There's quite a few very good therapists at this location, might have to try a few in the process.

Jennifer Kilkenny

There's a fair selection of shopping here, but the parking lot is an accident waiting to happen. I've had too many near misses in this parking lot. Be careful navigating it. It's poorly designed.

Andrew Addison [Mojave HS]

Always satisfied with my massage at Massage Envy.

Amanda jane Ware

Haven't actually visisted, but I hear it's great.

Joe Romero

Been here twice and both times have had a great experience with staff. The massages are awesome.

Richard Cooper

Best massage yet. Will see and up after next visit.

Janet Keen

No to contract service.

Dennis Hayes

The massages are okay I'll let try and do as upsell you though I'd rather go with an independent

Larry Harris

Help me find just what I needed and they seem to have the things I needed at the time.

Kurt Krogman

Real friendly staff. Enjoy going there monthly for my massage!!

alois j

Ask for Jamel. I am not one to write reviews, but felt compelled after the work he did on me. It was a piece of art, he paid attention to every small detail. he was a true craftsman through the entire 90 minutes. very impressive

Amanda Goodavish

**Update to original review: I have increased my stars because the management called me and refunded what I was charged. They were very polite. If you are going to go here, be sure to ask for Vanessa- she was awesome. BEWARE of the gift cards. I was given a 60 minute massage + aromatherapy gift certificate for my birthday. I called and scheduled my appointment, making sure to mention I was given a gift to cover it. After my massage, when I go to leave, I'm suddenly being charged $30. Um, I was clear about my gift... Nope- the gift cards are ONLY money on a card, says Junior Manager Kayla. The only way for my massage I just had to be fully covered is ONLY if I join their monthly enrollment program right now today. Then I get the member price. And sorry, the gift card is just money on a card NOT for the services my gift certificate says for. Being surprised with a bill isn't exactly a classy way to end a customer's experience.

Yenfu Li

A bit expensive if you don't have coupon

James Sommers

Massage was just "okay" Girl working at the front counter was nice though

Julie Murray

The receptionist booked me for a regular massage instead of a prenatal. They had no other therapist available until the afternoon and I was unable to get a massage that day after taking time off of work. Very inconvenient. Plus I'm 32 weeks pregnant AND a member of the club so the past 5 massages have been prenatal, ruined my day.

David Valles

I never went here but it keeps asking for a review. 5/5 for effort.

Latoya Jackson

I made a request for an appointment online and I never received a call like the website says to confirm or schedule an appointment. So now I'm here and I've been turned away. Terrible customer service

Arthur Stark

It's a place to get massages.

joey nelson

Great experience get to know the therapist so you can find one you like

Cynthia Fears

Great stores and easy location.

RALPH Shields

Feel like 1000 bucks after the first visit

Monique Williams

Let's get my feet done after working hard massage your feet and get a pedicure that's very good.

Angie Loftin

Almost didn't go in because of the reviews. This was the BEST massage ever. Mike P is great. I have massages 3-5 times a year due to stress but this is the first time I really feel like someone got to the root of the issues. Wish I lived here. I would come every week and take advantage of their great loyalty program.

Marie Roan

Always a great experience and worth every penny. Katie is amazing! She really knows her stuff. Highly recommend.

Chad Moore

Make sure to read the small print on the contracts. They are not up front about their approach to the charges and they will not make exceptions.

Michael Lipkin

Decent selection of stores. Parking is miserable.

Don Propst

Did not provide the service scheduled.

Armand Bebb

Masseuse did not show up for the appointment. So disappointed. Not the first time

Tracy Watson

Decent packages great place for a massage

Kionne Johnson

Very convenient shopping center. There are a lot of new shops and restaurants. Hopefully, they will continue to add more.

randall walker

Too much money rude staff

Kimberly Vavrick

Love this place wonderful massages.

lillovette

I had an appointment for my husband and I on yesterday at 1pm. They called me and cancelled my appointment. So I rescheduled with them for today at 3:45. Well I couldn't make the appointment and I had to cancel. The lady on the phone told me as a courtesy they weren't gonna charge me the 50% fee. I told the lady how was that I didn't charge you guys 50% when you all cancelled on me yesterday. This was supposed to be my first time there and I'm telling you guys this I will never step foot in your business to have anything done at all. Getting nasty with a customer that have never been in your place of business and never received service and you tell me something like that!!! You just lost a customer for life.

Travels &Tastes

Been here when they just open. I used there promotion that year. I had swedisg massage. I did really care for it. Never come back after that. You have to be member and have a massage every month to get your money worth.

Ashley Dane

Love my massage therapist but very disappointed in the tranquility room. There was no tea just water and not very scenic they should all look like the one in Henderson.very relaxing environment .

Valerie B

Costco, Panda Express, Walgreens, Chilis, Costco gas, Cafe Rio, Best Buy, Steinmart and more stores to choose from. Convenient to shop with the great selection of stores and restaurants.

Sarah Merrill

Very thorough consultation. Perfect pressure and friendly staff!

William Bower Jr.

I have been going to Massage Envy now for two years. I absolutely love the messages I get from their employees. I see that a lot of people are complaining about this location. I have have only been to two locations however. This one and the one in Henderson on Lake Mead Pkwy. Please read my tips for enjoying your experience below: 1. Know your body! Many people who go to Massage Envy have never had a massage before. If it is your first time, have the therapist start with light pressure (Remember: they have never worked on YOU before.) 2. Communicate with your therapist. It is important to communicate well with your therapist. This is just like seeing a doctor. Remember, the massage therapist is licensed and massage therapy is a Medical Profession. Also, they do not know you or your medical history so, do not lie on your medical history form that you fill out. 3. Relax Request what makes YOU comfortable. The more relaxed you are the better the experience. If YOU feel that having a female therapist is best rather than a male (Or, visa verse) then, either make an appointment to be sure you get the gender you want or go back at a later date/time. I have just pointed out some of the things that will make your experience better than you thought is could be. Also remember this is YOUR money you are spending and YOUR body you are seeking relief with so, if you do not feel comfortable with the message at any point then say something. The massage therapist will not take it personal. P.S. I enjoy my massages very much at Massage Envy and their staff are always kind, professional and do their very best to ensure that you are happy. If you are not happy then it is YOUR fault.

nicole voogd

Always helpful and friendly staff. Well maintained. Great massage therapists.

Mario Uceda

Pulled a lower back muscle playing basketball. Alleyoop dunks and Euro stepping all over these young bucks day after day can take a toll on your muscles. The wife is paying for a monthly service here, she hooked me up with a massage..cause she got game.

meagie vega

Nice tranquil place nice smelling oils and candles but a little to exspensive

Pichet Wongtareo

Variety of shopping and services all in one place.

Jonathan Harms

Wells Fargo, Costco + Costco Gas, Best Buy, Pink Spot, Subway, Walgreens, Cafe Rio, Rain (spa), Skinny Fats, H&R Block, Wing Nuts, Panda Express, Honey Cakes, Ashley Furniture, Chili's, McDonalds and a matress store.

Eric Masters

Bad customer service. My wife bought me a $100 gift card for a 90 min massage from a 3rd party website. She was promised the introductory rate. The receptionists rejected it without even trying to put the card number in the system. They said they needed to verify additional documentation from the 3rd party company or We should call massage envy's corporate office. So I end up paying $143 on my credit card (this ain't a resort spa mind you). Then I'm being sold on how great it is to be a member, it's soo much cheaper etc etc. So my wife spends the next 3 days talking to corporate. Squeaky wheel theory. Finally they agree that the gift card is valid and fix everything. Apologize etc. Now to the massage. Before I even get into the massage a therapist comes out into the waiting room and lets out this big stretch and yawn and say "god...only one more to go then I'm done". So Im praying I don't get her. Luckily i dont but I lay on the table and my masseuse says "are you comfortable". I say the table heat is to hot. She says it's on the lowest setting and would probably be good to loosen up. So I say fine, ill just sweat. The masseuse talked the entire 90 mins. I know her life story, her nieces, nephews, car accidents, marrital problems etc etc. she tells me "my family always asks me for massages but I say HELL NO, I massage people all day". Then i roll over onto my back and I'm sweaty. She says "wheew you sweaty, that's ok, I'm used to rubbing sweaty men all day". Ok that's enough. I could go on but let's just say. I'm never going here again. Lame! Unprofessional! Uncomfortable!

Monique Johnson

I have been a member for a year and Love this place. I get both massages and facials

Michelle Jensen

Great vitamin/supplement store!

Ande

Got a great massage. My aches and pains were addressed. The therapist communicated very well. My experience was great. I will be back next month.

Terrance Warren

Good place to have fun

Tammy McCullough

You have Costco, Cafe Rio, Chili's, TMobile, Subway, McD's, Wells Fargo, Massage Envy, Wing Nuts...lots more! And then, just to the East, across Decature, you have a Walmart and More! Just South, across the 215 Beltway, SOOOO Much more! LVAC and TONS of new shopping. Definitely the big hub of NLV!!

Brett Guinan

Oh my how much better the back feels. Need to have one more often.

Tre Day

Excellent work.....great atmosphere

Therese Cockerline

Jenn was awsume, I had a gift card and I wish I had the money to go more then only once every few years .

Michelle Mitchell

It's a great place with a very professionally friendly staff!!!

Charlotte Gold

I've been coming here for a year. I was fully explained the terms of the contract before signing, and have been seeing the same two female therapists for the entire year. I have no complaints. The facility is very clean, and everyone has been professional in my experience.

Matt Hutchings

Great place to relax, but make sure you have an appointment

Charles Stigger

Just a standard run to Costco. The gas prices are best in town.

Nichole Mullis

Today was my first massage and I loved every minute. Katie my massage therapist was amazing. Thank you for helping me not be in pain. Can't wait to come back.

Matthew Costello

Kids right out of school that don't know what they are doing. They work all day with little to no breaks so if you go later in the day you risk your therapist being exhausted.

Ian McClellan

Great place that gets you checked in and out the door feeling great!!

DARK CHARADE

A nice little shopping area with food, electronics, clothing, and the all important Costco that will have all the above.

Dustin and Amanda Mantha

Got me in for a massage quickly. Would ask for very experienced person next time tho.

Bo Tuncer

Always great... proffesional & friendly

Joel Rand

Amanda is very skilled and really takes the time to work on your trouble areas. Very professional

John Feliciano

Need one like right now God give me wings so they can step on my back and hold me down LoL

Rosemary Bingaman

This shopping strip has a variety of stores that cover an array of needs. Costco, Walgreens, Steinmart, and more. There is also a variety of food places including McDonalds, Cafe Rio, and Subway. The parking lot was designed well and flows through the strip mall effectively.

Matt Bingaman

The chicken tenders were big and this is one of the few stops on 93 near the NV State parks.

NEDA niroumand

Good place nice staffs

quessie wauford

Mike P is THE BEST! Very professional, easy to talk to, and easy to look at as well! He has the best advice for keeping your body feeling its best. Love him, but I do not like Massage Envy as a whole... the company is wired on making you a member, and once they do it is hard to cancel. They gave me hell, and the front desk staff became rude.

Ellen Schaffner

First of all the renovation was beautiful. Fresh, modern and relaxing. I have been a member for many years and the last few sessions were not exactly the best. I must say I am very pleased this time. The check in was quick and staff friendly. My therapist, Vanessa gave me a perfect massage. I am very happy I gave them another chance.

Greg Herszman

Good starting prices for massages but for an hour message got jipped 15min to dress didnt like that

Ronnie CHICO DiCicco

Relaxing, helpful and informative. Easy to make appt. Easy to find and staff was nice.

C Coleman

Very relaxing. I could spend all day here.

Pinay Cheese Beauty

The Ambiance is nice. Nice staff. I can't tell if the massage for me is worth for the price but I can say that it was ok. At least I relaxed for a bit.

Sean McIntosh

Older commercial center. Not much there.

Valoie Nelson

There are never any big bargains here but it s close to home. I shop at Costco who carries interesting food. However, after buying my Hershey bars in bulk there for years, they quit selling any traditional candies and loaded all the shelves with power bars. They do stand behind their merchandise and we bought 4 new tires and were helpful. The Steinmart is ok but carries mostly plus and petite sizes and since I am 5'9" I can never find a dress there. Cafe Rio is good but over salts their salads. The bread store is worth avoiding. Their Walmart is ok but not a favorite. Their MacDonald's is good and open around the clock.

Tameka Kamano

Massage was very nice and relaxing....but when your done.....they try to press you into getting a membership being very persistent, so unattractive, very unsettling and no class at all....this company need to evaluate their approach......ruined the entire message....who wants to negotiate after being pleasured....lol

Sheryl Burnham

Customer service needs some personal attention.

Harry Smith Jr

Nice Message

Steve Y

Very friendly staff. Dentists are great.

Rebecca Dansie

Very professional and nice! Landon gives a great massage according to a person personal preference and ailments.

Christopher Reyes

First time patient and it went fantastic, the rate was okay and I felt better when I got out.

J Hatz

It makes me sad that my therapist will lose my business there. The front desk people are very rude. I’ve given them several chances and every time I deal with them it gets worse. They’ve forgotten to check me in before and called me when I’m in their waiting room asking me if I plan on coming. They have messed up my appts many times and management doesn’t seem to care. They talk loudly about things that shouldn’t be talked about in front of customers. I plan on taking my business to another location. Once my prepaid massages are done I will cancel my membership after being a loyal customer to message envy for over 5 years in a different state. Very disappointed with this location.

Joshua Good

Ask for someone who specializes and injury recovery. Can stores are there best masseuses. Specifically ask for Matt

Keith McIntosh

Love this place they do a great massage

Deanna Alcorn

Lots of great things here like Best Buy, Costco, Chili's, and more.

john clark

Great place to relax

David Gonzales

Seems to be growing every month. Now there's a Skinny Fats! Yay!

Calonie O

Just had one of the best Massages of My life!!! My Therapsit was Nathaly. She was amazing!!!!! She's very detailed with your specific needs and has fantastic energy!!! 10 million stars for her!! The front desk staff was very polite amd professional. All around I had a great experience

Rae T

Easy to get appointments, and so long as you tell them specifically what you need, they are great!

Robert Edwards

Great place

Kellarice Rayford

Coleman is an excellent masseuse.

Zach H

Great massages great people friendly information about the place

Margarita Dorado

Clean and nice

Vicki Garcia

The workers up front are very nice. Most of the time, the massage therapists are great. This time, my therapist was rough and sloppy. she seemed to be using only her knuckles instead of hands and fingers. She moved her knuckles quickly and roughly over my muscles. i was quite bruised the next few days.

Carmen Torzon III

This is a great Costco location! The fuel station was easily accessible as well! The Pharmacy is what get then 5 Stars!

Louise Nielson

My first visit went smoothly. I would go again.

francisco osorio

Great place you OUTTA CHECK IT OUT.

Donna Villegas

Nice people for massages