Reviews of Massage Envy - Rock Spring (Massage Therapist)

Julia Zoppi

A bit pricey

Roy

Great services

Stephen Cook

I've been a member of Massage Envy in Arizona for some 10 years and have always enjoyed and valued the service I get from ME. But the service I received from the Rocksprings clinic last Sunday night was among the best I've ever had! Forgetting about the hour time difference due to daylight savings I arrived over an hour early for my scheduled massage. The front desk ladies were exceptionally kind and convinced me to try a facial while waiting for my therapist. I've been talked into trying a facial once before and didn't particularly enjoy it but the facial I got from Inna was truly remarkable. She explained everything she was doing and why, and made me understand the importance of taking better care of my skin. My excellent experience with the aesthetician was even surpassed by my massage from Damon. He listened carefully to my needs and delivered on every point with such pinpoint accuracy, intuitive touch and thorough effectiveness that I was absolutely impressed by the excellence of his massage; and I have received countless outstanding massages from Massage Envy therapists over the years. But Damon's was the first that ever spurred me to go public and post a review. Well done Damon and Inna and the Rocksprings clinic! I'll be back!

Anders Wahl

Really disappointed with the experience. Firstly, massage therapist was wearing the noisiest shoes ever. She also forgot to dim the lighting at all, so that bright fluorescent light was a joy to start stare at the whole time. Other then that, comments such as "this company sucks to work for", "we don't wash the sheets as often as we should", "I just started here and they never trained me", and finally, "school was supposed to take 10 months but it took me 12" didn't add to the experience. I am giving them 2 stars because I am sure there other other professional massage therapists that work for the company and are excellent at what they do. I have to say, I am most disappointed that I was all excited to join the monthly plan. The place is close to my home, nice facility, seemed perfect. After my first experience with then, il be happy to save my money. Kind of regret not walking out 1/2 hour in for asking for my money back. Live and learn I suppose

Jocelyn Arthur

Awesome and relaxing place.

d mcgaw

Timely, clean, efficient, great message s

Anuk Rodriguez

I highly recommend Amber

Irrita Peterson

Ruined my Mother's day gifts from my daughter. I had an appointment for a 90 minute hot stone for Mothers day. 1 hour before my appointment, I received a call stating that my service was canceled. The therapist was sick. I understand people getting sick, but I think I should have been compensated for my frustration and inconvenience. Because, if I cancel my appointment within the hour, they were charging me for the full service. I asked if I could get something else instead, the answer was no. I even called around to other massage envy to see if they had opening ( something that I think should have been done by massage envy). Needlessly to say, they will lose this customer and many more. Poor Poor customer service.

would be customer

If there were negative numbers for this location, I would give a -10. I will never step foot in this location, not even for free. I simply had a gift card that I bought for Christmas, but wanted to give it for a gift to someone for Mother's Day. I couldn't use the card myself because I have a port and am undergoing Chemo right now. So all I wanted to do was exchange the Christmas Design for a generic design so I could give it. I called and spoke the Manager who told me "No", absolutely not, we cannot do anything for you. I was disappointed, but didn't want to give up that easily. So I called another location, who's manager told me "Sure, just bring it in, I'll be here all weekend and will do it for you, not a problem. So my mistake, but I called back to the Rock Springs location to tell her that the other location will do it for me. She said fine, go ahead and drive all the way over there if you want to. Which is what I did, only to arrive and have them apologize. The manager from Rock Springs called them to tell them it is not company policy to do this, and they will get in trouble if they do. I find what she did downright spiteful and vindictive, trying to make sure that not only would she not help me, but made sure no one else did. I was so hurt and offended I called the Rock Springs manager back to ask her why she would go out of her way to be so vengeful, but she had no explanation, except to repeat that it was company policy. Whoever's idea it was to place a person of this character in a manger's position at a spa, please re-think. I will never, ever visit a Massage Envy, not even when I am able again. Nor do I advise anyone else to. There are many other places who are much better at massage, not to mention people skills

Natasha Lee

Love this place! I feel great after a message and facial.

Matt Minton

Not bad but the staff are rude they would not let me go in the back but there own kind could not cool I'm not racest why are some Mexican people you came hear for a better life not to hate

Chloe' Johnson

I had the best prenatal massage provided by Mac. If you’re pregnant i highly recommend you book with Massage Envy for a prenatal massage!!!

WinnieDrew

Brittney always gives the best massages!

Paul Kimmel

Massage is excellent, but they have changed the covering towels to a type that makes one quite hot. (Their previous thinner model was much better.)

Julia Hilt

I had a couples Massage scheduled for this afternoon with our favorite massage envy. We drive from Henderson because they have the best customer service, unfortunately today I was severely disappointed. I usually have Tyler who is amazing and does the massage routine I find most relaxing with no issues. Today I had Robert who determined that because he did not think my massage requests were beneficial to me he would not do It and said he would try to find someone else. The routine I prefer is 5 minutes on my back and then rotate every 5 minutes from my arms, legs, hands and feet for my two hours. I like my extremeties rubbed because It brings me the most happiness. Robert stated that “he is a massage therapist and this is not beneficial in any way and that he has his own routine he likes to do.” Since when is this about the massage therapist and what they want???? I pay the money to get the rubs I want. Fortunately the front desk staff was accommodating and rescheduled us for next week but seriously if you don’t like doing what people ask because you want to do it “your way or no way” perhaps you should find another industry.

gwendyg golarte

If you could give it zero, do not deserve a star !!! Awful customer service !!!!!!! They leave the hold for a long time and when they answer is another person and they even forgot that you asked And worst of all, I left a necklace forgotten and I never returned it, besides they made fun of me for even asking if they had it VERY BAD CUSTOMER SERVICE! I have years with membership and thanks to that I am thinking of canceling

Gari Lindsey

Excellent. Amber is great.

Michael Lee

Go somewhere else not consistent massage treatment because it is hard to shedule for a massage person you favor

Vee Miller

Horrible. I cancelled my membership within the 30 days allowed and was eventually charged 180 three months later, which has caused me to be late paying my RENT. I called 3days straight and no one even cared. I couldn't even get a partial refund. I'll never go back or even refer anuone

I.S. Neko

Poor management and attitude. Strongly suggest you avoid this franchise.

Patti Heath

Had a facial by Victoria. She was a Rock Star, was a relaxing, face looked gorgeous afterward , recommend her highly ✨

Lori Nondorf

From the moment I walked in everyone was amazing. Staff greeting me friendly, therapist great, checkout effortless. Have been going to a different location for 6 years .... treated the exact opposite ... wish I had come here sooner. Cannot express how great this location is !!

Ny D

Horrible place to relax Poor management

rita poo

Amazing

Angela Afionis

Always good!

John Reynolds

Always great, does depend on your therapist.

Frederick James

I always enjoy my visits to Rock Spring. I've been going since they opened. The receptionist Tiara and Dr Melissa Vega are always warm and professional. Rarely a long wait, and Dr Vega has helped to alleviate any tightness I experience from my daily workouts. I highly recommended their services!

Valeri Reynolds

It was me and my husband's first time for a massage. My husband booked a couple's massage for and hour. When we got there, filled out the paperwork. Then the receptionist asked us what brought us in and we told her. I also asked for an aroma therapy session . Then when we were introduced to our massuse, we learned that it would not be a couple's treatment. The person that my husband got was an older female, not what he had in mind. I was not told what I needed to do. So we disrobe fully? How to lay on the table? If I had known, I believe my massage would have been better. I asked the masseuse if I was getting the aroma treatment, and he said no because no one told him. When it was all done, we were asked how we liked it. We told them the massages were goo, but we did book for a copies session and an aroma treatment and didn't get it. The receptionist seemed annoyed and never really apologized. We will never go there again.

Breena Brown

Nashawn is AMAZING.

Rae Hanley

Fairly disappointing. I've been a massage envy member for a long time, I know how it works. I have a muscle disease, and the only thing that really helps in massage. So I'm going here out of medical necessity. This location in particular seems like, they offer tea, which is fantastic. But the two massage therapist I've been have been very very disappointing. Most recently I had an appointment, I asked for a specific technique, and if they could do it. I was told yes this therapist could. When I arrived, she acted like her had no idea what I was talking about. Worse her nails were long enough to scratch, which is the opposite of relaxing. They I asked for an area to be worked on, or focused on, she moved to a different spot. I left frustrated, and still in pain. The previous massage from a different therapist was sloppy, rushed, and uninformed. It seemed like he has no idea what he was doing, ether recently out of school, or just not very good at technique. I ended up in more pain the next few days from this massage. Sadly I live to far from the location I used to go to. And I have so many credits, I dont know what to do. I hate wasting money on massages here that are not relaxing, or therapeutic.

Manny Martinez

Great Staff!

Michelle Sodders

Horrible experience with customer service when calling. Always placing you on hold for a long time and they'll still cancel your apt. for not calling back within 5 min. They need better phone customer service. Although, massage is relaxing when you get the right person in the room.

Cynthia Russo

Love this place , massages are wonderful,,

Kelly Mcguire

i have had a membership here since there opening, and loved it in the begining.... but the last year its been a 'poor-fair' experience never anything to write home about. usually not pleased with my 'barely out of massage school' tharapist who have the habit of taking me back 10min past our appointment time and some how finishing 15min early. its also hard to relax when im in one of the front rooms and i can hear the front desk staff gossiping and laughing thru the wall. on my last visit my tharapist Jacob didnt show up for our appointment at all and they didnt have anyone else who could take me. very frustrating. its hard to get time off to get a massage at all let alone to go in just to be told to leave. i work in a spa/salon and maybe that gives me higher expectations but really?? come on. cant wait to cancel my ,and the rest of my housholds, memberships.

Guest Guest

Worst massage ever!!! GERARDO was TERRIBLE!!! Rushed through the entire massage. I paid for a 90 min massage and he started 10min late and ended 10min early. Massage was soo bad I didn’t mind that it ended early, but not happy about paying for time I didn’t get either. He was very “spotty” with his massage and did not have any even flow. Didn’t massage the areas I requested him spend more time on. I felt like he had no clue what he was doing. The entire massage was just weird and horrible. Customer service was egh...they ask how your massage was afterwards and I said it was just alright and they just ignored my response and continued to take my money and ask for a tip. I am more than happy to tip generously (as I work for tips as well) when deserved, but he didn’t deserve anything as his massage was rushed and careless. And I do not like that they ask you to tip the therapist, I think it’s unprofessional. I will be canceling my membership there ASAP. Every time I go there for a massage I am ALWAYS disappointed!!!

Esther Contreras

I love how I come in and the front desk knows who I am. All of the staff are great at what they do whether I need a facial or in the need of a massage I know I'm in good hands.

Michelle Dembinski

Stopped in and ended up getting a facial. What a great little spa day treat. Everyone was so friendly and helpful. And I was shown a cleansing product that is doing wonders for my face. Will definately be back for more.

Chris Hogencamp

Quoted one price then price quoted was not honored. I was told "sorry for the inconvenience " I DO NOT RECOMMEND THIS PLACE.

Martha Leon

(Translated by Google) Very professional (Original) Muy profesionales

Rey Villarreal

Would not even give them 1 star if I did not have to. Don`t go! They convinced my husband to sign for cheap monthly deal which ended up being a year long contract that we now have to pay $59.99 a month for even though we doesn't need it anymore! They lied telling us we could get out of it at any time but than he called the company headquarters and they will not budge and are forcing us to continue to pay! HATE this place!

Monica Alvarado

Had an amazing foot massage and couples massage with my husband. Ask for Na'tion, he is incredible in working out stress and relaxing your muscles.

Danamarie Julian-Roberts

Went once signed up for the membership and was lied to about the payment schedule. When I asked to speak to a manager all of a sudden she wasn't in. Very bogus for business if employees dont understand the membership process they need to have someone more experienced make sure everything is done accordingly. I asked for a corporate phone number or email and was told by staff they didnt have that information.

Zach Gruber

Best massage of my life!