Reviews of Massage Envy - Reno - Sparks Galleria (Massage Therapist)

R Simpson

Ever feel ripped off??? This place is terrible...

Christopher Dibert

I called to get prices, the lady who answered the phone was rude and would not give me prices over the phone. So I took my business and money elsewhere, I got a massage at Spa West and I couldn't be happier. Customer service was great and the spa was very clean and relaxing.

Jeffrey Downs

Nice clean facility. I had Ruby. She did a good job.

Jimmy Gassler

Great therapists, friendly desk staff, clean. Their relaxation “room” is more of a hallway and some times tough to get through to by phone. But overall, a good place.

Daniel Harrison

Don't...just don't. And contrary to a previous review, the massages DO expire, as will be discussed in this review. So I signed up for the year-long membership thinking that with my stressful job it would be a good idea. At the beginning, it was. But when I went to cancel my membership (after the year was over), their nasty little hidden details and schemes made themselves known. I was told that I would have until the end of the month after the month that I made my last payment to use up any remaining massages. I had four saved up (partially because I have been out of town for work for two months). I had saved in my phone the date by which to use the massages as per my discussion with a Massage Envy representative. I get back into town and am more than ready to set up an appointment...only to find out that they are gone. All gone. I called to investigate further this situation and was told that a supervisor would call me back. That never happened. So I showed up in person the following day and spoke with the site manager. She said that it was irreversible and that there is no grace period. I asked her if she thought in her heart that it was right to do to a paying customer, especially since it was a miscommunication with an employee, and without a beat she said "yes, I do". I lost four paid massages because of a simple misunderstanding. I thought they expired (which, again, they DO expire) the month after the month of the final payment, when in reality they expire a month from the final payment. So it was only a few days and still she was unwilling to work with me on that. If you want to go get a massage without a membership, that's fine. The therapists are pretty good. But if you are planning on the membership, don't. I lost $236 dollars (that's more than three full-priced massages) because of the membership. A company is so much more than just the product it sells. And where this company is concerned (at least at this location), customer relations is abhorrent and the unconcerned attitude and unwillingness to compromise of the site supervisor makes me never want to go here again. I read the bad reviews of this place before and decided to take a chance anyway. This is one of those times that I wish I would have followed the advice of others. Don't. And the owner of this location, Klaus G., responded to me with pretty much a carbon copy of what he said to everyone else who had a bad review. Something to the effect of "I'm sorry. I hope this doesn't leave a bad taste in your mouth. Please come back and waste more money on us in the future." I should have walked out the day I was signing up for my membership when a lady came in yelling at the staff for how poorly she had been treated in her membership and that she wanted to terminate it early. My bad.

Sam Hickman

Has anyone been burned from 'Hot Rock Massage '?..If so please respond...for I have..2nd degree burns on my back..rock were way to hot..This happened the day before Thanksgiving, and I still feel it..

Evan Eldridge

Good massage, nice staff, wish I would've done the 90 minute massage

Rob Durkin

If you sign up for a subscription, you will find it very difficult to cancel, at least that is the experience of a friend. Three visits to cancel, still not cancelled. They said they would email the form (you have to write in a paper form to cancel), and never did. Going in they said "the printer is broken, we can't give you the form right now, you'll have to come back". Also only the manger can cancel the subscription, if you talk to anyone else they will tell you they can't help you, you'll have to come back. Very questionable practices by this company. I look forward to a response on why they make this so difficult.

Christopher Crews

I just moved here from NC. Trying to find a new location and this place is closest to me. Had a 1 hour today. The staff was nice enough.. and maybe this place is different than what I am used too but today felt rushed and the therapist didn't even use a hot towel. I've never had to ask for it before but I know places can be different. It wasn't so bad that I wouldn't come back and give it another chance but I have had some better.

Dawn Stark

I have had 2 messages so far with Christell and she is awesome! She really knows what she is doing and explains everything to me. She is helping me so much with my neck problems! If you are thinking of having a message don't hesitate to try her. I have a membership & will cherish every session!

Charlie Ward

I went in last August and used a gift card given to me by a client. After the massage, which was "ok", I was presented with an offer to sign up for massages and facials on a monthly basis with the option to cancel anytime. I only agreed to this based on the terms I could cancel anytime as I do not live here full time and cannot commit to anything long-term. I tried to cancel and they said there was no such way. Now, 7 months later, after I have called repeatedly to cancel and get it resolved, as well as block them through my credit card company, my only recourse has been to no grant available credit on my card for them to charge. They attempt to charge me every single day!! Typically with any subscription service, or even gym membership, when payment cannot be made, your services are either suspended or canceled until you resolve it. They are literally harassing my credit card and it seems maybe out of desperation now that I see what their overall customer service rating is. I will file a complaint with the better business bureau because this is absolutely ridiculous. Don't come here. The mediocre massage is not worth the trouble.

Laura Harper

This place has seen an ownership change a couple of years ago and I feel it is less attentive to each clients needs. Plus the price is going up in 2017.

Wes Cameron

Wonderful place. Nice to relax. Great staff

Katherine Tschopp

Not very happy with my massage. Didn't feel any better than I did when I came in.

Frank Lessary

Great experience. Custom levels of massage. I'll be back

Darroll Hicks

Really good place for a massage

Jeff Downs

Good massage. They were able to get me in at the last minute.

j d

They work very helpful when I went in

MMAFAN Stevens

Run fast!!!! They completely lie to your face to get you to sign up for the membership. Don’t get locked it here.

Heather Feddhas

Very peaceful

Thad White

Just got back home from wasting a 45 minute round trip. Receptionist said she called earlier because therapist had a family emergency. Problem is they called a wrong number... If i don't give 24 hour notice I forfeit the hour. But they can apparantly call a wrong number a few hours before the appointment and then simply apologize when I waste 45 minutes. At the very least their cancellation policy should be equitable to both parties. I should have been offered a complementary hour. Oh.. they did offer some "upgrade" for my rescheduled appointment which tells me this happens quite often.

Paula Lopes

Awesome staff. Very professional.

k jonson

Looks very attractive membership card service, is a long wait, massage is not professional.

Tracie Lawrence

Only give you 2 months to use your monthly massage that you get with your monthly membership payment

Nate G

Great massage with Hannah. She was very courteous, thorough, had good technique, and always asked me if pressure was okay. I felt so much better afterwards!

candice schlunegger

Love this place! Front of house is very nice amd accommodating. Bri is my fav, she is a wonderful massage therapist!

EJ Renteria Cruz

I don't know what other people's negative reviews are all about.... I'm paying for a service that does the job it services for, prety dam good at it too. Never had a bad or awkward experience, all pay information is detail and explain in writing also in the packages. No hidden anything from anyone. Place is professional, put together great, friendly, I recommend it to everyone and anyone , and any negative reviews I have heard personally was fault of the person. If you can't afford the payment, then why get the membership. It just causes issues with your money with your time. Love this place and all the locations, extremely affordable and work with schedules.

Barb Bartter

Had the BEST massage from "Kevin" EVER!! Kevin, your knowledge of how to get knots out of shoulders, back, sciatica relief. You are amazing talent and they are LUCKY to have you!! We as clients are LUCKY to have you as a masseuse!!

Joel M

Nice

Amber Shore

An amazing relaxation service. You don't have to sign up to be a member to use.

Amanda Schweitzer

The staff is all so friendly and helpful! Everything is very clean and it has a very relaxing atmosphere. You forget you are in the middle of a shopping center because it is so quiet and calm.