Reviews of Massage Envy - Reno - S. Virginia St. (Massage Therapist)

Kelly Tindel

I went in for a deep tissue massage and it honestly felt like a toddler was poking my back. My masseuse talked the entire time, and it just wasn't relaxing or enjoyable. She was very sweet, and the price was fair, but I think I would've gotten more relief by sleeping on my floor for a night.

Jason Sowards

The therapists are fine. My issue with this place is their horrible communication with clients. They are slow to return phone calls, if they do at all. They also, when you need to reschedule, just put you with anyone they want without asking you whether you'd like to be with a male or female therapist, or if you'd like to be with someone you've had before. Appointments that are convenient for you are next to impossible to get unless you book months in advance. I'm stuck with these people until my contract expires. I will not be renewing.

aly bonnet

nice place

Nancy Sawyer

I had the most unpleasant massage today. There was no pleasure, all discomfort. I was cold. Very uncomfortable. The girl at the desk threw the sales pitch at me very rudely. I believe I am owed a second chance or a refund. I'm already sore and it's only been a few hours. I should be feeling GOOD. My last visit in Carson was the best massage I ever had. Please respond.

Tom Flood

They are the best

Rose D

Lori is amazing! Had my first professional massage and I couldn't be happier!

Sharon Brown

Jeff you are the best

The Intelligent Observer

Professional people, know their trade and are friendly.

renovulcan

We went for a couples massage today (after ME rescheduling 2 times) and the therapist tells me the the office staff has some misunderstandings about her. Cindy (therapist) says that she doesn't do firm pressure massages and I could reschedule myself and leave my girlfriend alone in the couples room for her birthday massage. I said that we waited 2 1/2 months after 2 reschedulings from massage envy to get the couples room (not wort it) so we where going to do these massages. That was not a good choice, we should have walked out. Cindy was the worst therapist that I have had in many many years. All she did was rub the oil around and wipe it off with the sheet. It was not a massage is was like she was putting suntan lotion on me. I asked her if she could rub harder and she said that she was rubbing as hard a she could 6 of 10. Felt like max 2 of 10. She put her hands on my back and pushed lightly for a minute at a time without moving them. This was the laziest therapist I have ever seen. When I told the front desk staff she said they know and have had similar complaints about this therapits. She then charged me $110.00 for the 2 massages and said she would let the manager know. We tipped my girlfriends therapist and will never use this place again. BAD STAFF AND HORRIBLE CUSTOMER SERVICE. SPEND YOUR MONEY ELSEWHERE.

Michael O'Rourke

Right place massage Envy

Mirna de Lira Lopez

Clean, friendly staff, superb service.

Dusty Clark

My wife and I like to go in for a massage and then go have lunch once a month on a Saturday or Sunday. For consecutive months now they have moved one of our massages by 30 mins to accommodate the therapists schedule. This causes a 45 min wait for each of us before and after our massages. We made the appointments over month ago most of the time, what about the customers schedule? The first time we understood and asked them to make a note on our accounts that we were together. This happened 3 or 4 times after the note and the additude I get from the staff tells me they don't care and the their therapists are more important than thier customers. I've also asked for managers and there don't seem to ever be any working, and they don't return calls. Apparently the way they deal with unhappy customers is they just simply ignore them. Memberships can only be canceled at the original location where you signed up and any unused messages have to be used within 60 days, but they canceled our last massage and as a result we each have 3 stacked up. They can't accommodate us for 3 each within 60 days because we both work during the week.

Karen Profeta

Great receptionist experience with Leslie. Intelligent, patient, helpful! Danielle, therapist was great. Continually asked if pressure was to my liking. Made adjustments as requested. Great spa experience!

Chad Huffman

My first time getting a massage made easy. Darren was great! Made my back feel better before I left.

wally t

not very good for the duration of the hour. at one point she stopped ( i THINK that she thought i was asleep? ) and was playing with or setting the pandora or whatever music system for at least 2 minutes, and nothing is worse for me than a therapist who slacks off and acts "not into it" no matter how much the massage costs. BE PRESENT NEXT TIME.

Greg Stone

By far the worst place I have ever felt with how can you have a biz where you sell gift cards for then we go to use them and we get canceled on every single time this is suck a bad establishment ! Then we get told to contact management and what do you know the persons name they have is isn't a manager so they tell us to contact a diff person we'll guess what no return calls someone needs do something about this and it doesn't seem I'm the first with this problem nor will I be the last until a MANAGER or owner steps up to start fixing these problems I will be reporting to the BBB as well maybe then if enough people do something it will catch someone's attention

jhon ocson

good service and nice people .

Ken Hackney

Great staff

Jeff Downs

It's not as nice as the Northwest Reno branch.

Daniel Lytle

In the past two weeks I have had my appointments cancelled because staff was either sick or a family emergency twice now. I am a service provider myself, and I understand things come up, but no solutions were even offered, besides lets get you rescheduled. I am a monthly member and they never have any available times that work with my schedule and honestly the atmosphere and massages themselves are just mediocre. I would much rather pay the extra money and not have my appointments cancelled the day of. Now I have four massages that I have paid for, and unless they work with me I have 30 days to use them up, and they probably wont have any times that even work for me!? My recommendation, go elsewhere.

Adrienne Singh

Love the products and staff is great

Brad Medlock

Great Experience! I had a very comfortable and relaxing time. The staff really seems to know what they are doing. Very pleasant gal at the front desk as well as the gal who gave me my massage.

steven GRACE

Requested cancellation form via email. Business didn't send them. I had to drive from California to cancel my membership. Then I received a call stating the person on my account has to do their own cancellation even though I'm paying for it. This business milks it as long as they can before you cancel

Lori Johnson

I've got a great person now, but my very first visit was with Darren. And it was awful. They didn't bother to mention he doesn't like touching females. He acted like it grossed him out... when he wasn't touching me on top of the sheet. What the hell? I don't have cooties!

RJ Haffke

The actual massages are mostly fine, it's the corporate and cancellation "policies" that are not worth ever signing up, once you dig a hole, you can never get out of it unless i suppose you want to have multiple massages a week which then makes it feel like a chore instead of a relaxing experience . I wasn't able to use them once a month and had accrued a large balance, they are unapologetically unhelpful with finding solutions to get back down to under a handful of prepaid massages. I would not recommend taking on the recurring membership and instead find a good local massage therapist to get services when it works for your schedule. I was previously able to transfer multiple prepaid massages to my wife when I got behind, then when I am trying to cancel my membership and transfer them all to her, they tell me their policy only allows for 1 transfer per month. Total BS. It's a sunk cost at this point, and they won't be getting another dime from me, and my wife will now be cancelling as well in the very near future based on my experience. We will take our massage therapist dollars somewhere else.

Shooter McGavin

They need to rethink their staffing. Unpleasant experience.

John Schwaig

She had good hands, but showed 10 minutes late and did not acknowledge that and did not make up the time. My 60 became 50....as it is, 60 goes by too fast. As it was, it originally was supposed to be 90 minutes, but the place changed this on me. Poor!

Andrea Kramis

My first session wasn't great, it didn't feel like the masseuse had much experience. However Leslie, the manager, was focused on customer satisfaction and offered to give me another session. She booked me with Kris who was fantastic and experienced. I would recommend this place based on my second session.

Lynnda Dee English

It was nice but not wonderful. My masseuse was adequate but more industrious than healing, if that makes sense. I asked for a full body massage, but he really only did my back and feet with quick attention of arms and legs. No neck, head, shoulders, etc. To be fair, back and feet were problem areas, but I was left disappointed.

Alex Arel

Trash. Way better places in the area

Ashley wolivel

I had a massage and my first facial, I was very comfortable and enjoyed them very much! Cant wait to go again for my birthday!

morgan murphy

When I joined 2 years ago, I enjoyed my membership and even convinced my boyfriend to join. However, in the past 8 months it's gone downhill. I have been paying monthly but not recieving services. I call continuously and when answered get put on hold only to be hung up on eventually. I'll leave messages and none get returned. I have maybe 6-8 appointments pre paid for. Don't use this location! Don't waste your time calling. Not reliable and not professional.

Sara Working

Customer service is poor. Today, I had a msaage with a therapist who could not do anything more than light pressure. Had I been told this, I wouldnt have booked the appointment. It was no more than having lotion applied for an hour. Last time I booked with them, the facility flooded. They rescheduled me at another location but then told me they weren't sure which other location it was. They wanted me to call all the local places to figure it out. None of it even made sense. When I arrived, I listened to two employees loudly complaining about other employees.