Reviews of Massage Envy - Centennial Hills (Massage Therapist)

emil rogers

Great massage and facial

olivia daniel

Fun and relaxing

David Newbury

The best deep tissue massage around.

Martin Lehmann

Massage was very good.

Me E

I had been going there for two years. Every time I found someone that worked good with me, they would leave. This happened several times. I found out that almost all the masseuses have a side personal massage business. Then why am I going to this location? The final straw was when I recently booked an appointment for a massage and I called a couple days later to change the time which they then told me that my appointment had been canceled. Good thing I had called. The woman that I talked to on the phone told me that they were going to tell me a few days before my actual appointment. Why not tell me when it was canceled so I could change my plans? I’m not one to complain, but I am going to start going to a different location.

michael manfromglad1128@cox.net

Great place for your Weekly massage. Great staff the rooms are always clean I recommend Massage Envy.

Marc Sultan

Excellent massage. Courteous staff. Clean and tranquil.

Stephanie Sakellariou

Yay for massages! I love Damion and Vincent!

Dino Child

They are thieves!! Burned me for a year of service after waiting 4 hours of my time explain how they were taking care of it.

Gigi B

I loved my therapist, however, every visit stated late and ended early...when I get there I want hands on right away, not a 5-10 min consult to take away from my already shortened session. I can see the 1st time you go, but being under contract and seeing me 2+ times a month 2 hour sessions each time...u should know what I need.I canceled my membership after my contact expired and want to start again, but I want what I pay for, hands on for 1-2 hours. NOT 50 min

Jon Ybarra

There new system is pretty but the message was good

Sandy Goodman

Very upset

Julie Scarrone

Today was my 3rd visit to this Massage Envy. I became a member after the first visit with my therapist, Virginia. She has advanced training and was very skilled. The hour and a half experience was fabulous. Virginia only works Saturdays and I am seldom available then. My next visit was for an hour with Jovan. She has great hands and a very caring manner. Today Patrice was my therapist. I had requested neck, shoulder and upper back work due to a whiplash several years ago. Her work was meticulous and directed to assess my condition and treatment needed. I wasn't aware of this at the time because it just felt so good. I recall wondering what the gentle touches, taps and wiggles of her fingers were telling her about all of the muscles, bones, nerves and tendons under my skin and then I would float away again. Very near the end of my session she did some work on my neck so gently and conscientiously that I got immediate relief. The best part was that when she was finished she said she had a goal for my issues. That was something I've never heard before. She then explained to me what she would like to accomplish. I've booked my next appointment with Patrice and that is something I usually don't do. I just call when I'm ready and see if anything is available. If she cares enough about her work to assess the situation, have a goal and make the plan, then I'm in! Thanks Patrice, see you next week!

Kym Bigler

My massage started almost 10 minutes late and ended early. The masseuse asked if I wanted to see what would help with relaxation, had me get dressed and came back with some sort of device that he used on my back over my clothes. Thought it was kind of unconventional but went with it. Apparently it was too strong and now I'm super sore on my shoulders (when I made my appointment I requested medium pressure but when the therapist I had started they mentioned firm pressure which I did not want or ask for). These massages are quite pricey and to cut 10 minutes off here, 10 minutes off there adds up. Will not return to this location and possibly will take my business elsewhere. I've never had such a strange experience for a massage before and not sure I want to do that again. Also, kind of odd when checking out the receptionist mentioned I had a card on file and would I like to charge that. One, I've only visited this location one other time and didn't sign up for anything so why do they have a "card on file?" If it wasn't authorized??

Dominic C

Massage envy is a good chain massage organization, but my masseuse Jen is what makes it great. She does deep tissue without bruising

Juliet Iulio

My brother made us an appointment on his app. When we came in.... only one was booked. They had 2 spots available an hour later so they moved us then. I really needed a massage so we came back. The therapist was awesome.

lashana hooper

Amazing staff feels so good

Michelle Ruiz

I drive all the way from summerlin just to see Steph. She is amazing and the only reason I keep coming back. Reason for the 1 star rating is this: The front office and managers however is another story... I am beyond close to canceling my membership due to lack of professionalism, follow up and laziness. I pay $60 a month which is automatically debited from my account so they get their money for me on time. Every month. What I do not understand is that I have been a client for almost 3 years and when my flight was delayed I called to cancel. They still ended up charging my for missing my appointment. Called and spoke to a manager who acted like it was an issue to fix this problem because the employee I spoke to didn't note the account. Due to this issue I will speak to them via writing (email) since when I speak to them on the phone they act like I didn't call. This way there is no issue. They email me to remind me of my appointments which I like, but they don't call anymore. When I reply back to the email to confirm I never get a reply back. Then I get told I should call to confirm - but they email me vs calling which is it?! Lastly I try to use my credits which I have several to have my husband have a massage and I pre pay the $10 service charge every time then when I get there they say they don't have a massage set up for him. However they charged me and use my credits?!It's insane. And I really hope they turn it around bc I will cancel and take my money somewhere else if they can't get it together.

Jimmy Begay

Employee's are great and very professional. A+ treatment.

Doreen Burch

Great massage

linda loucks

Was good but the lady who massaged me ran outta time before she finished

Czava green

I saw a therapist by the name of Justin. I had a minor concern when a used cup from a previous patron remained on the counter in the room and Justin sat My cup next to it. I no longer wanted the tea. I tipped Justin exceptionally well because he did give a wonderful massage. Therefore, I booked a second appointment with Justin, for the following week. The second encounter began poorly: Justin felt that it was okay for Me to use a towel that the patron before Me had used. He turned it over, stating it's okay. I said to him it is NOT okay, this poses an INFECTION CONTROL ISSUE. He began to make an excuse, oh, we are running short on towels. I said nothing and had decided to leave. Just as I decided to leave Justin, left the room retuning with a sheet, which he placed on the floor. Once again there was a used cup on a counter which this time I asked him to remove. He did. I once again tipped Justin handsomely. I did so, so that he can marinate on the fact that he lost a potential VIP Patron. Although, Justin is very skilled at what he does, he needs to understand this: FOLLOW THE INFECTION CONTROL GUIDELINES,TOTALLY!!! Keep your room CLEAN, TOTALLY, for you never know who you are servicing!!! Peace!!

Xavier Miller

Super service, they got me an appt within a couple hours, not just same day. Very clean, warm inviting, homey atmosphere.

Mardell Collins

The staff were super nice; Nancy, my therapist was amazing . I felt wonderful after my massage!

Shawn Obrien

Relaxing and helped my neck and back pain. Were able to get me in same day too!

DansJets

Great place, come out of there feeling like a whole different person. Great staff

jordan wong

The girl up front was really nice. Did a good job welcoming me in while she had 10 things going on at once. All of the staff I encountered were friendly. The massage therapist was good. She focused on my tense areas. I gave 4 stars because she was a little late getting started. I showed up early to fill out the forms, and she didn't have enough time to read them. The room was barely ready on time. If I'm paying $1 a minute, I better get every minute I pay for.

Alicia Milo

Went for a facial. Scheduled w marina. She walked in 7minutes after my appointment time then pointed out she was running late and would be right with me. I waited another 10m while they figured out why the steamer wasnt working. Another girl.ended up taking me back and did my facial but i didnr get the full listed time because they were in a hurry to stay on schedule. My facial was good but i was disappointed the lady was late for my appointment.

aj karsjens

The place was just remodeled & the staff is friendly. I go 2 a certain masseuse who is excellent!

Thomas Wiktor

Recently had a massage from a girl named Amber who did a great job. Overall a very clean professional establishment.

reggie maldonado

By far the Grossest Massage Envy in Las Vegas. Rarely cleaned by staff, lotions and oils are kept improperly and basic cleaning supplies are unavailable for staff. This Owner does not care about clients and staff safety or health.

Greg Swafford

Duh!!! The only thing they have are secondary school airheads

Elexus Loebbecke

So 1st off facials are epic here. Massages are great. Basically the staff BEHIND the scenes are awesome. But I have issues checking in EVERYTIME I go here! I try to be patient but the front desk reps made me miss part of my massage!

E.J. C.O.

I'm tired of going in for a massage and having it start late and end early, often chopping off 10 minutes of the 80 minute session (80 min after the 5 minutes before to disrobe and 5 min after to get dressed) we get. I am canceling my membership and I urge others to look for different places. I recently visited one closer to the strip and paid $30 for 90 minutes and was very happy with it. This place cares about the money, not the customers.

jumbo 330

Great service

Justin Wilkins

Great staff, great vibes, loved every part of this place!

Kim Eilers

Alfeo is fantastic. He listens to what hurts and concentrates on it instead of just going through the basics for the entire time. By far the best massagei have had in a long time!

Hillary Schweizer

The problem with all massage envy's is they start your massage late and end it early. I haven't been to one in years for this reason. I thought I would give it a try since it's next to my house. I was there fifteen minutes early yet my massage started 5 minutes late and ended 10 minutes before the full hour and a half allotted time. The lady who massaged me, don't know her name, did a fantastic job. Unfortunately this is just one more massage envy that doesn't massage you the full amount of time.

Ray Mims

I've been a member for 3yrs and have nothing but good things to say always been treated good.

Alyson Weber

Brooke is the best! She asks if I have any specific areas of concern and then she spends extra time on those areas.

John B.

I've gone a few

Esther Contreras

Thank you Massage Envy Centennial for being my life saver this past year. I had a lot of hard times this last year and if I wouldn't have my massages to help me through it I don't know what I would have done. I alternated between Rock Springs and you guys but both locations are amazing!

Desertfrog702

Awesome service

Ernesto Cano

Wonderful atmosphere in back with great therapists. The front reception workers were a bit loud having personal conversations that didn't start the relaxation off well here. At other massage envys you walk in and you sense the professionalism, and relaxing welcoming environment. You can actually hear the relaxing music playing already. That's not the case here.

Christoph Jünemann

Had a great time there. Absolutely recommend.

Melissa Vravis

Had an amazing couples massage for Fathers Day... Dad really enjoyed it.

Mary Wammack

Misty is my girl! I didn't get a membership until I met her last year around this time. She is friendly and actually cares for your well being. Because she is so awesome, her schedule gets booked quickly, so book in advance (2 weeks minimum).

Patty Tye

Update:FINALLY got a hold of Heather the District manager, after almost 2 weeks of calling and hearing "we will leave your name and number and she will call you back" from almost every employee. You would think a situation like this would get a little more attention from a company manager. She proceeded to not really help me at all. She stated that I received products the day of the charge. I DID NOT receive nor have I ever received any products from this place. I go in for my facials once a month and thats it! She would not let me speak with the technician who normally does my facials (which I can understand) but she also wouldn't tell me if they have cameras or surveillance of the building that would prove I didn't receive said products (lashes, masks, mani pedi kits). DO NOT trust this place with your credit card. Don't leave a card on file because a situation like this could happen to you and all they will say or do is..."sorry unfortunately there is nothing we can do for you." Very disappointing management! I have been going to Massage Envy for 5 months now.However three weeks ago I noticed a charge on my account that I did not make! The charge was for $180! I am shocked and VERY disappointed at how Massage Envy has handle (NOT really even handled) my situation! When I noticed I immediately called Massage Envy. I have the $60 a month package which I use for one facial every month and that is the only charges that should be coming out of my account every month (besides the tip I give Bailey). When I called Massage Envy I spoke with a nice women who work there who got all the information and said somebody would be with me shortly. She said there was a break-in and that she would submit a claim to have it investigated and that somebody would be calling me soon to discuss the details. I waited a week and a half to hear for from someone. A few days ago I called again and was told a manager would be calling me that day. No call. I followed up the next day and was able to speak with the manager, Becca. Becca stated that there was nothing that she could do and no reimbursements what do you made. The charge was for $180 which is quite a bit of money so I asked to speak with her boss, the district manager to see if there was anything to be done or if I could dispute the charge. She said the district manager, Heather would be in the following day and I could call between the hours of 11 and 5 to speak with her. That was today, I called at noon and spoke with another lady who works there and she said that Heather was in a meeting and she would leave a message for her to call me. She collected my name and phone number and got some more information about what happened. She said after she got out of the meeting should give me a call. I waited until after I got out of work and called again at 4:30 because I had not been called. I spoke with a man on the phone who said she was busy at the moment but she will give you a call in a few. He collected my name and contact number again. Here we are and it is 7 at night and no phone call! I called again. What sounded to be the same man I spoke with earlier answers. He puts me on hold, I wait for about 5 minutes and the phone hangs up. I immediately called back. I get a lady on the phone this time and she informs me that Heather has left for the day. I asked when she would be back and she stated unfortunately she will not be back until Friday.....Friday! So now I have to wait another 3 days to speak with someone. I'm extremely disappointed at how Massage Envy has handled my situation. The fact that I have spoken with so many people and they continuously say somebody will call me and never follow up is very frustrating. $180 has wrongfully come out of my account and no one seems to care. I will not be returning to Massage Envy and will never trust them again with my credit card information because of this situation. My advice to you if you go, make sure to pay as you go because they cannot be trusted with having your account on file!

Tara Rubin

This place is scum of the earth, not just his location but all of them. The whole company is a joke. Money hungry bastards that don't give a crap about their customers. Every time I try to make an appointment, their prices go up at least $20. Even if you do pay the membership, it's a complete and utter scam. When I started coming here, they copied my credit card information without my knowledge and unwillingly signed me up for their monthly membership. I strictly told them I didn't want a membership, but they went and copied my credit card info and signed me up without me knowing. I only found out when my bank statement came and I had been charged membership fees like crazy. When I called and complained, they acted like they did nothing wrong, and I was completely over exaggerating. I have also been inappropriately hit on by masseuses, both male and female. This company has permanently ruined the affordable massage experience. All the advice I have is to STEER CLEAR of this entire franchise. They do not care about any of their customers well being or happiness, they are just a bunch of money hungry bastards trying to scam everyone they possibly can.

Kim Banks

I just went in there to use my gift card..4 girls working at the front, lobby was empty and they said they were booked...I then tried to make an appt for friday and they said I had to give them a credit card...um what???? Sounds like a scam to me!!! Worse experience going into a place I have ever had..then I asked what day or time is not super busy..one proceeded to say well were always busy at this location..I said ok..amd walked out..that place sucks..stear clear!!