Reviews of Massage Envy - Boca Park (Massage Therapist)

Ken L

Very professional, clean and organized. Jesus is an excellent therapist with just the right touch. I recommend him for a great massage. The membership program is a great value too.

Mariam Greb

Fantastic experience. My husband and I had massages here the day after running the rock n roll marathon with LLS on the Las Vegas strip. To say we were in pain would be a serious understatement, lol. The therapists who worked on us were both excellent and knew how to help us with our individual pain issues.

gabrielle Dunsky

This place is literally the worst. After my boyfriend and I booked a deep tissue couples massage one of the therapists stated he doesn’t do deep tissue. We had to leave and come back and only got an appointment one month later. This time when we came back they promised us deep tissue. The therapist Liliana who they claimed was deep tissue was rubbing my back with oil and shaking my legs. That’s it. I also clearly stated to her prior to the massage that I like high pressure. There was zero pressure to the massage and when she asked how it felt I told her that I thought it was going to be a deep tissue. She then said she would increase the pressure but didn’t so I had to end my session early. When I told them at the front desk that the pressure wasn’t even close to a Swedish massage, Theresa W. who said she was a manager, stated she was deep tissue but she just had a different style. I tried explaining that there was no pressure at all and she kept repeating that she was deep tissue. The customer service is awful and this place is too expensive to have oil rubbed on your back. What a huge disappointment. I left with my back hurting more than when I came in. It’s not the therapists fault, however when a customer states that they want deep tissue, has gotten deep tissue in the past and had to come back for another appointment because a previous therapist didn’t do deep tissue it’s kind of a no brainer. There wasn’t even an apology from “the manager”.

Jesica Ruesch

I got a facial from Annie! She was professional, gentle, and did an amazing job. Ill be going back. However the girls at the front desk chatter like hens and are very unprofessional.

Katie B

Therez is amazing!! Best massage I've ever had.

Samuel Villarreal

Brent is the best

jimmy enearl

It's been a crazy month at work and I was in dire need of a massage. Jesus was available and the massage was unbelievable!! It was my first time with him and I'll be back again for sure. Try him and see for yourself.

Brandi White

This is the location I frequent most often. Brent is my lastest masseuse. He did an excellent job releasing my tension. I left feeling so much better than when I came in.

Gina Pagani

Clean, professional, courteous, tranquil.

Jared Uraine

Alisha has fantastic hands.

R B

Nice clean and relaxing environment - as most M.E.s do. However, the therapists' hygiene could use work: The first therapist I saw was for a deep tissue - great pressure but not a nice touch (shaving arms would be helpful). My second was for soothing, med-deep... excellent massage! ...until on my back when I could smell her breath! Both times I had to unfortunately concentrate on relaxing. I'll go one more time to hopefully find my new regular therapist.

Jimmy J

Very good experience!

Joey Franco

Super friendly staff and i like that this location has a waiting lounge instead of the front lobby.

larisss dobey

Out of many places I tried before this is the best. Customer service is excellent. Justin is one of the best massage therapist in the city. Highly reccomend

Eric Roth

Great pricing & always delivers as promised. I've been to several massage envy locations, and other massage companies. And honestly I've never had a bad overall experience. I've had therapists that I don't jive with, or like their pressure, or style... but never really felt it was the fault of the massage location. Pricing - Massage envy is the least expensive place. Delivers as promised - Never cancelled an appt with me, Therapist is always on time. If you are looking for the best deep tissue in town. Therapist HIGHLY recommend at this location: David. His pressure and muscle control is phenomenal. Fair warning, it will hurt (in a good way).

Maureen Serge

Had an outstanding facial by Sierra. Will continue to use Envy and especially Sierra.

Iesha Johnson

Terrible experience! I’m a member and they gave me the most inexperienced guy there!

Johnny Ibarra

The first time we schedule an appointment here they actually waited 1 hour before the appointment to tell us that the massage therapist canceled because she was sick!! And now that we tried this location again they waited three hours before the appointment to tell us that the 90 minute appointment scheduled they can only do an hour!! Please get your stuff together!!! If you cancel your appointment they still charge you!! But if they cancel or change things up it’s perfectly fine!! I will be canceling my membership with them and looking for a massage location that can actually hold up to their appointments!! I don’t get why you reach out to me to have me contact you, so I can just talk to a front desk agent that has no idea of the situation. like I said in the previous statement you guys need to get your stuff together!!

Wayne Gorsek

They have nice facility and a few good therapists but getting appointments with the few good ones is very difficult, seems to be that way in all Massage Envys in Las Vegas.

Treneka Jones

My favorite Massage Envy in Las Vegas hands down. Yoemy.. Gives a fantastic deep tissue massage.

Lono Aurora

I went in the morning so I was able to walk in. My massage therapist was very professional and kind. It was clean. I felt comfortable. Not too cold not too hot. Nice massage music in the back. Friendly receptionist. I got a deep tissue massage. And it was amazing. I felt brand new when I left. I am definitely going back again

Sara

I dont remember his name but he gave my my massage Monday , july 8th at 3pm He was very accommodating to my pressure needs as some body parts are more sensitive than others He was very nice and I thoughorly enjoyed my massage with him!

Debbie Nowka

My girl was great

Sarah Paulsen

Wonderful therapist. Evelyn and Brent are both great.

Cristal F

Overall I did have a good expirenece here. Front desk 5/5 very friendly and helpful Therapist 5/5 Amber was great! Although I would have liked more time to have been spent on the areas I asked, it was a great massage. Why I gave this place 3 stars, was because everytime someone opened the door anywhere in the building I could hear it. It sounded as if they were opening the door into my room, and it's not something you want to worry about when you face down in a massage table naked.. This made it very hard to concentrate. As soon as I cleared my mind id hear the door open and jump.

Rachel Gies

Good franchisee

Tammy

I went to this location for my first ever message and was nervous not sure what to expect. The staff was super friendly and Brent my message therapist was amazing. He explained everything thoroughly to me and was both friendly and professional. I left feeling amazing and can't believe I have waited this long to finally get one!

Arwyn Collins

Some excellent, some not

The Vazquez Family

I live in north Las Vegas and I go all the way to boca park because of the first massage I got there was a great!! Have gone to one other ME but liked boca park better. I wanted to go a second time so I booked a couples massage for last Friday. That day arrived and they called me 2hrs before our couples massage that one of the massage therapists called in sick and we would have to reschedule for a later time but for a 60min massage instead of the 90min. We rescheduled for this Friday (today) at 7pm instead because we wanted a 90min massage. I get a call again that one of our massage therapist was sick and called out and needed to reschedule or our time to be moved to 9pm and for a 60 min massage instead of 90min. I was really upset that this happen again because I have 2 kids and I sch the massage into my day so I can take the kids to a babysitter to watch for us to go all the way to boca park to get a massage and relax and for that to get canceled again was very disappointing. Was really looking forward to it I canceled the massage all together just hope that I don’t get charged for it

Thornless Roses

My boyfriend and I wanted a couple massage and we made an appointment at Massage Envy (ME). I was really looking forward to it. However, the experience at ME wasn't as expected. I would say getting a massage at ME is like shopping for clothes at Walmart. It's inexpensive & it's not quality, comes along with impoliteness. There were 4 front desk girls when we got there. Looked like a call center and it seems like ME has many front desk girls to book as many customers as possible. I was told they offer membership of which you can get a monthly massage for as low as $40. Anyhow, we waited for 15 minutes before we were called. I got Brent and he got Roxanne. These two "so called" massage therapists didn't look like massage therapists. Brent, for example, wore short and tennis shoes with the appearance that you would never think he worked at a spa. The room was bright when we came in. I and my boyfriend were saying that we hoped we were gonna get a good service because our instinct told us otherwise. The two therapists came back in after we removed our clothes. I told Brent we wanted a hot stone massage. He told us they couldn't do it because it's something had to be booked a few days in advanced. However, we were told on the phone that we could decide what type of massage we want when we arrived. So, no hot stone massage? That was fine. We wanted a Swedish massage instead. I told Brent my neck, shoulder and back needed attention the most. What he did was lightly rubbing my back. I asked him to give it a bit more pressure. He said, "I can't go deeper when you're not relaxed." He blamed it on me- his client, not once but twice! We all come to a massage therapist to feel relaxed, right? And this "so called" therapist didn't make me relaxed, and yet he blamed it on me. How rude was that? He didn't use forearm strokes, elbow for pressure points etc., He was effortlessly rubbing my back, but my back was rubbed so much to the point that it felt all tingling like needles were pinching my back all over. I couldn't bear anymore, thus I asked him to stop and asked what kind of massage he was doing. His response was, "the basics." What is the heck is the basic massage? He gave me an attitude as he was leaving the room. Roxanne stopped as well. My boyfriend and I decided to end our session. As we were leaving the room, Roxanne handed us two bottle of water. Brent was nowhere to be found. However, I am sure he had lied to the front desk people. Because when I voiced my opinion and complained, the black girl who was checking us out apologized and she rolled her eyes at me. She also stated that I didn't like Brent but others did. Whoever liked Brent must not have tried a professional therapist before. Because I am definitely sure that with Brent's attitude, rudeness and poorly trained skills, he is not a professional therapist. The black girl didn't charge us. My boyfriend left a tip for Roxanne and of course, Brent didn't get a penny from me. On the way out of the facility, I asked my boyfriend how many would he rate the service. He said two stars. Exactly what I thought, 1 star for the unprofessional service and 1 star for not charging us. So, you know it's not me being a difficult client. Since it was our first time getting a massage at ME, we were going to get the introductory rates. Not sure if it was because of that, we got the worst therapists? I would rather pay a full price to get a quality service and a professional therapist (like I always do when I get a massage at Life Spa) and leave happily and relaxed. I have tried many massage therapists before. I have to say my experience with Brent at ME was the worst. If you just want someone unprofessional to rub your back at a fraction of the cost of a professional massage therapist, go to ME. I suggest to go elsewhere, if you want a highly trained and professional massage therapist.

Faye Trapp Burris

Great massage good Customer service

Bill Taylor

Wonderful staff and amazing massages.

Pam S

Ask for Jasmine! She is Very knowledgeable, keys into specific areas that need attention & massages them though! Healing Hands!!

centsless fabrication

Awesome staff very helpful and respectful

WHAT TF

I can't survive long without my massage & stretch!

Steve S

I've split my massages between several of the ME's locations with Boca being the one I use most. The therapists are generally good but you need to be specific if you're looking for a certain level of firmness. Many of the therapists do not give deep tissue treatments. The overall condition of the Boca location is pretty good with one blaring exception. The flooring badly needs cleaning or even replacement. Some portions are frayed and there are stains in some of the locations like the quiet room. I find it hard to relax and prepare for my treatment when I'm wondering what might be lurking in the carpet just under my feet. Perhaps a deep cleaning might improve the situation temporarily. Boca is a good, centrally located choice with friendly front office staff and wide choice of therapists. My favorite I must keep to myself as she is already difficult to get appts with. She is outstanding. The owner of this franchise can easily determine her identity based on my last few treatments. Please try and keep her. One problem with ME is the turnover. About the time you find a therapist you enjoy they move on to other locations or get snapped up by a spa in one of the casinos.

SkyJack Morgan

I go here very other week, and I signed up for a membership. I love it. I always get super-relaxed.

Roy Dixon

Therapist was great went deep but worked out knots didn't just apply presure.

PDQ Services

I was out at the Boca Park Massage Envy location and I found the staff very professional and friendly. And with the new remodel the atmosphere is very inviting and relaxing