Making an appointment to get what I wanted has been virtually impossible. When I booked my initial appointment for a scrub and a hot stone massage they took all of my information; name, phone number, etc. It took two weeks to get in, which was understandable, and I took the afternoon off of work and made arrangements for a sitter to pick my son up from daycare so that I could completely relax. I show up the day of my appointment and the woman who helped me told me she was confused because when they called to confirm I said that no, I did not have an appointment. She read the phone number off to me that they had called and it was not my number, not the number they had taken when I made the appointment. There was no one there who could do the appointment so I had to reschedule, for another two weeks out, eat the vacation time I had taken from work and costs for a sitter to pick up my son, and reschedule for another two weeks out. When I arrived my appointment the massage therapist began doing the massage but there were no hot stones; when my appointment was rebooked they did not put me down for a hot stone massage. It is really killing me to write this review because the actual services were so great, so relaxing, and high quality but the business and reception aspect is so poorly managed. Really unfortunate experience and I do not think I will be able to trust them enough that my appointments will be accurate in the future that I will not be rebooking.