You will see the opinions of real people like you who buy the products and services of Sanctuary-Aveda Spa & Salon (Massage Therapist) near Montana.
Nowadays the business gets a rating of 4.4 out of 5 and that rating has been based on 96 reviews.
As you can see its rating is good, and it is based on a very high number of scores, so we may conclude that the assessment is quite reliable. If people have bothered to rate when they are happy with the service, it works.
As you know, we don't usually bother to write reviews when they are good and we usually do it only if we've had a problem or incidence...
This Massage Therapist is included in the category of Spa.
I have been using theSanctuary's spa services for several years now and always excited for my next visit. I am able to go early and enjoy the steamroom, then relax in the spa waiting area...love the dim lighting, soft music and sipping the hot tea in the solitude away from the salon and reception area. Even though the area is small I have never felt as though it was congested. They are great about making sure everyone is comfortable with a drink and neck wrap before and after services. All the gals are great, but I really appreciate the extra attention Karmen gives to finding and working out those knots and kinks. Their gift cards are great I have given them out as gifts for baby showers, bridal showers, etc... and it takes the guess work out of what to buy me.... my hubby gets me a gift card every year for my birthday and loads it up so it is the gift that gives all through the year.
My wife really enjoyed it and I highly recommend anyone looking for a massage to go here
This review is for their spa and nail services. Facials, massages, pedicures and manicures. They do a wonderful job! Very professional and will listen to your requests so don't be afraid to ask. The spa area is built to be relaxing and calm. Definitely recommend arriving early and taking advantage of the steam room. It's in the spa area if you are unsure where it is just ask your spa attendant and they'll show you exactly where it is.
Just had the most relaxing pregnancy massage from Jessica. Absolutely amazing!
Hair appointment was great!
Great massage
Not very customer service oriented. Got to spa to find out appointment was calendared for a different day than I had requested and the front desk person implied that I must have miscommunicated what day I wanted.
Absolutely awesome and Mandi did a great job!!! Highly recommended
Tony did my hair and it is AMAZING! I couldn't be more happy. He was super nice and made all my dreams come true.
I have never been more relaxed. The professionalism is top notch!
I love the friendly professionalism. Everyone is so kind while doing a really great job. Knowledgeable staff.
So disappointed with this place, I called to book an appointment and instead of a friendly helpful response I got push back that I first needed to take more time out of my day to come in for a consultation before I could book an appointment. Which I’ve had my hair done their before (a year or two ago) What a joke! Who has that much time? I never knew booking a hair appointment could be difficult. I would suggest they reevaluate their process from a business stand point. It’s a huge turnoff to customers.
I loved getting my hair cut at Sanctuary! Everyone there was pleasant and I came out of my appointment happy and relaxed. This will always be my salon of choice in Billings.
Had a wonderful spa experience!
I have been using theSanctuary's spa services for several years now and always excited for my next visit. I am able to go early and enjoy the steamroom, then relax in the spa waiting area...love the dim lighting, soft music and sipping the hot tea in the solitude away from the salon and reception area. Even though the area is small I have never felt as though it was congested. They are great about making sure everyone is comfortable with a drink and neck wrap before and after services. All the gals are great, but I really appreciate the extra attention Karmen gives to finding and working out those knots and kinks. Their gift cards are great I have given them out as gifts for baby showers, bridal showers, etc... and it takes the guess work out of what to buy me.... my hubby gets me a gift card every year for my birthday and loads it up so it is the gift that gives all through the year.
My wife really enjoyed it and I highly recommend anyone looking for a massage to go here
This review is for their spa and nail services. Facials, massages, pedicures and manicures. They do a wonderful job! Very professional and will listen to your requests so don't be afraid to ask. The spa area is built to be relaxing and calm. Definitely recommend arriving early and taking advantage of the steam room. It's in the spa area if you are unsure where it is just ask your spa attendant and they'll show you exactly where it is.
Just had the most relaxing pregnancy massage from Jessica. Absolutely amazing!
Hair appointment was great!
My home away from home. Top notch!
Great massage
Not very customer service oriented. Got to spa to find out appointment was calendared for a different day than I had requested and the front desk person implied that I must have miscommunicated what day I wanted.
Absolutely awesome and Mandi did a great job!!! Highly recommended
Tony did my hair and it is AMAZING! I couldn't be more happy. He was super nice and made all my dreams come true.
I have never been more relaxed. The professionalism is top notch!
I love the friendly professionalism. Everyone is so kind while doing a really great job. Knowledgeable staff.
So disappointed with this place, I called to book an appointment and instead of a friendly helpful response I got push back that I first needed to take more time out of my day to come in for a consultation before I could book an appointment. Which I’ve had my hair done their before (a year or two ago) What a joke! Who has that much time? I never knew booking a hair appointment could be difficult. I would suggest they reevaluate their process from a business stand point. It’s a huge turnoff to customers.
I loved getting my hair cut at Sanctuary! Everyone there was pleasant and I came out of my appointment happy and relaxed. This will always be my salon of choice in Billings.
Had a wonderful spa experience!
Walked in with a comb tangled in my hair and the ladies were very helpful and were able to take it out without having to cut my hair!! Will definitely go there for all my hair care!!
Mom and I had a fabulous spa day! The services and staff are the best!!
Mandy is wonderful stylist, front desk needs a little work with customer service
Very happy with my experience
Great hair cut
I've heard Great things and have been referred by many friends
Would be a 5 but massages are mediocre
Matt is hands down the best male haircut in town.
Perfect, make you feel special from the time you walk through the door. Must try the steam room.
I love this spa! They are a full service spa! It is the best I've ever been to.
Love to go here everyone is so great
Had a massage here it was nice
What a great place never had a massage before and I will definitely go back
Ashley is the best for hair
Favorite salon in Billings...
Today I decided to give Sanctuary Spa a second chance. I have been using various services there since 2005. I used to receive great service, but recently in the past few years, I have had some bad experiences from getting my eyes burned by hot wax to walking around with the wrong hair color not to mention, the unfinished haircut. The last time I tried to contact the stylist to fix the cut, I found out she no longer works there, so I guess she doesnt have to fix her mistake. Then today I received a new stylist thinking fresh start, however this lady was so rude, almost mean. I had to leave before she took her unhappy behavior out on me. I think Sanctuary in going downhill fast in the customer service department. Would not go back .
Been addicted to your Aveda products for over a year now. Using the naturally straight, damage control, and oil treatments. Love the natural mint smells.
Walked in with a comb tangled in my hair and the ladies were very helpful and were able to take it out without having to cut my hair!! Will definitely go there for all my hair care!!
Mom and I had a fabulous spa day! The services and staff are the best!!
Mandy is wonderful stylist, front desk needs a little work with customer service
Very happy with my experience
Great hair cut
I've heard Great things and have been referred by many friends
Would be a 5 but massages are mediocre
Matt is hands down the best male haircut in town.
Perfect, make you feel special from the time you walk through the door. Must try the steam room.
I love this spa! They are a full service spa! It is the best I've ever been to.
Love to go here everyone is so great
Had a massage here it was nice
What a great place never had a massage before and I will definitely go back
Ashley is the best for hair
Favorite salon in Billings...
Today I decided to give Sanctuary Spa a second chance. I have been using various services there since 2005. I used to receive great service, but recently in the past few years, I have had some bad experiences from getting my eyes burned by hot wax to walking around with the wrong hair color not to mention, the unfinished haircut. The last time I tried to contact the stylist to fix the cut, I found out she no longer works there, so I guess she doesnt have to fix her mistake. Then today I received a new stylist thinking fresh start, however this lady was so rude, almost mean. I had to leave before she took her unhappy behavior out on me. I think Sanctuary in going downhill fast in the customer service department. Would not go back .
Been addicted to your Aveda products for over a year now. Using the naturally straight, damage control, and oil treatments. Love the natural mint smells.
Went for my first massage ever. Scheduling was easy - staff was more than friendly - Sam the masseuse was friggin' fantastic and I can't say anything bad at all about my experience. Go early for the steam room and don't go back to work after you're done. A+
Great Massage! The Spa is clean and modern and staff was very friendly and helpful.
Wonderful always
No happy,lol
I had a massage here, wonderful. This truly feels like a spa, the robs are plush, you are able to visit a steam room prior to massage. Very relaxing
Amazing!
Went in for a facial. It was simply put amazing.
I had a very horrible experience at this salon. The ladies were rude and I felt the entire salon was very pretentious. In addition, when I had a problem with what they charged me (with proof of what should be charged), they acted as if it were my fault that their system hasn't been updated. Its safe to say I won't be going back.
Love this place!
Haven’t been here but heard great things. Going to visiting it in the near future.
They pamper you
Always great. Never disappointed:)
Went for my first massage ever. Scheduling was easy - staff was more than friendly - Sam the masseuse was friggin' fantastic and I can't say anything bad at all about my experience. Go early for the steam room and don't go back to work after you're done. A+
Great Massage! The Spa is clean and modern and staff was very friendly and helpful.
Wonderful always
The service was amazing,!
No happy,lol
I had a massage here, wonderful. This truly feels like a spa, the robs are plush, you are able to visit a steam room prior to massage. Very relaxing
Amazing!
Went in for a facial. It was simply put amazing.
I had a very horrible experience at this salon. The ladies were rude and I felt the entire salon was very pretentious. In addition, when I had a problem with what they charged me (with proof of what should be charged), they acted as if it were my fault that their system hasn't been updated. Its safe to say I won't be going back.
Love this place!
Haven’t been here but heard great things. Going to visiting it in the near future.
They pamper you
Always great. Never disappointed:)
Don't buy anything here if it will be a gift they will not let anyone return it if their name is not on the receipt. What a joke.
Amazing staff! Always leave feeling relaxed
I used to go here more frequently, but now it's really only when my family gives me a gift card - and I recently told them I don't want another gift card from Sanctuary. Their staff can come across as untrained in the basics of making customers feel welcome. Call to make an appointment - you're put on hold. The person who finally answers the phone speaks mostly in monosyllables and offers you one appointment time - two, if you insist - in the next 2 weeks. When you arrive, nobody acknowledges you for several minutes, although there are several employees standing at the reception desk, and then you wait 5, 10, as long as 20 minutes or more for services you reserved 2 weeks in advance and arrived on time for. You're a number in a place that's very busy and isn't very concerned about whether you come back or not. The salon and spa services are fine, but not special enough to compensate for walking out feeling processed through rather than taken good care of.
Customer Service is always spot on!
It was a very pleasant experience. It was my first time getting a masage there And wasn't quite sure what to do but other than that the service was great. It has a nice calming environment and friendly staff. I am planning on going there in the future.
Great experience yesterday having balayage with Torrie - definitely recommend
Never been there but hear great things from total nutrition and they never let me down. Hope I can come see you guys soon
Hands down the best spa in town! Loved my whole treatment!
Jessica did a fabulous job. Such a nice and relaxing place.
Great customer service, eco friendly products
The massages are a little more pricey but totally worth it. The staff is very friendly and i had such a great and very relaxing experience. If you can afford to go here i definetly reccomend it!
This place is a joke. I was so overly disgusted with the rude service I got I will never go back. I went there for the first time a while back and from the second I walked in I felt out of place.I went in for a haircut and a pedicure. They did not make me feel welcome, in fact when I approached the front desk the girl behind the desk seems quiet annoyed that I was bothering her. She was very short and would not smile once. Then I went back for my pedicure and was not pleased with how rude my nail tech was. She didn't seem to want to be there. I made more conversation with the tech Ashley next to her and the client she had than my own tech. My haircut was sub par but I was not overly pleased with it even though my stylist was nice enough. All together my experience there was not thrilling. I read the other reviews and see they are from clients who have gone for a long time, and I wonder how people got past the rude people who work there to want to come back?! This girl will not be a returning customer nor will I refer my friends.
Fabulous facial and fabulous new hair cut & style! Both Miranda and Meghan provided me with a wonderful salon & spa experience!!! I left there feeling totally rejuvenated!!! I would highly recommend Sanctuary Spa to everyone!!!
Wonderful massage, calming atmosphere, worth every penny...
Everything at Sanctuary is amazing. I moved here from out of state and finally found Melissa for my hair and all the spa girls are fantastic, Karmen for sure! It's just the best place for relaxation in Billings. :) Thanks Sancutary
I have always had great service here! Wonderful atmosphere. 1 bad recent haircut, needed to get in and went with the one available, bad idea anywhere! So relaxing in the spa area and nail ladies are so talented!
Kris and her team here have created an absolutely unparalleled spa experience. Every single detail of the experience has been carefully crafted to ensure maximum relaxation. Cannot recommend highly enough!
They were so good to me today and helped me with exactly what I wanted!!!
Amazing massage experience!!!
Don't buy anything here if it will be a gift they will not let anyone return it if their name is not on the receipt. What a joke.
Amazing staff! Always leave feeling relaxed
I used to go here more frequently, but now it's really only when my family gives me a gift card - and I recently told them I don't want another gift card from Sanctuary. Their staff can come across as untrained in the basics of making customers feel welcome. Call to make an appointment - you're put on hold. The person who finally answers the phone speaks mostly in monosyllables and offers you one appointment time - two, if you insist - in the next 2 weeks. When you arrive, nobody acknowledges you for several minutes, although there are several employees standing at the reception desk, and then you wait 5, 10, as long as 20 minutes or more for services you reserved 2 weeks in advance and arrived on time for. You're a number in a place that's very busy and isn't very concerned about whether you come back or not. The salon and spa services are fine, but not special enough to compensate for walking out feeling processed through rather than taken good care of.
Customer Service is always spot on!
It was a very pleasant experience. It was my first time getting a masage there And wasn't quite sure what to do but other than that the service was great. It has a nice calming environment and friendly staff. I am planning on going there in the future.
Great experience yesterday having balayage with Torrie - definitely recommend
Never been there but hear great things from total nutrition and they never let me down. Hope I can come see you guys soon
Hands down the best spa in town! Loved my whole treatment!
Jessica did a fabulous job. Such a nice and relaxing place.
Great customer service, eco friendly products
The massages are a little more pricey but totally worth it. The staff is very friendly and i had such a great and very relaxing experience. If you can afford to go here i definetly reccomend it!
This place is a joke. I was so overly disgusted with the rude service I got I will never go back. I went there for the first time a while back and from the second I walked in I felt out of place.I went in for a haircut and a pedicure. They did not make me feel welcome, in fact when I approached the front desk the girl behind the desk seems quiet annoyed that I was bothering her. She was very short and would not smile once. Then I went back for my pedicure and was not pleased with how rude my nail tech was. She didn't seem to want to be there. I made more conversation with the tech Ashley next to her and the client she had than my own tech. My haircut was sub par but I was not overly pleased with it even though my stylist was nice enough. All together my experience there was not thrilling. I read the other reviews and see they are from clients who have gone for a long time, and I wonder how people got past the rude people who work there to want to come back?! This girl will not be a returning customer nor will I refer my friends.
Fabulous facial and fabulous new hair cut & style! Both Miranda and Meghan provided me with a wonderful salon & spa experience!!! I left there feeling totally rejuvenated!!! I would highly recommend Sanctuary Spa to everyone!!!
Wonderful massage, calming atmosphere, worth every penny...
Everything at Sanctuary is amazing. I moved here from out of state and finally found Melissa for my hair and all the spa girls are fantastic, Karmen for sure! It's just the best place for relaxation in Billings. :) Thanks Sancutary
I have always had great service here! Wonderful atmosphere. 1 bad recent haircut, needed to get in and went with the one available, bad idea anywhere! So relaxing in the spa area and nail ladies are so talented!
Kris and her team here have created an absolutely unparalleled spa experience. Every single detail of the experience has been carefully crafted to ensure maximum relaxation. Cannot recommend highly enough!
They were so good to me today and helped me with exactly what I wanted!!!
Amazing massage experience!!!