Reviews of Massage Envy - Billings (Massage Therapist)

Tessa Barton

I LOVE facials and massages! I am a member in Missoula, MT but I travel to Billings a lot so I have been able to use my wellness program at the Billings location too. What a great perk of being a member! Tracy and Aaron are my massage therapists of choice and I LOVE my facials from their esthetician Ashley. I've been going to Massage Envy for THREE years now (Woo hoo!) and I have gone about once a month since I started. Sometimes I even go every two weeks depending on my stress levels. These sessions help me to de-stress and relax in a way that is good for my body, rather than other things I could turn to... ; ) Plus, everyone is so welcoming and make me feel very taken care of.

Loretto Spiering

Super peaceful atmosphere and the massage was great!

Kelsey Genschorck

Absolutely LOVE this location. Eric is such an amazing therapist and always caters to my needs each visit. I love that there is a consultation period before hand so that every session is customized to your current needs. The facials are also amazing and I highly reccomend it. They are customized as well and the estetichian uses products that are specific to your skin needs- so awesome! Ashley is my favorite estetichian but they are all great! Never disappointed.

K. Shirley

Always an excellent experience, from the massages to the facial treatments. Friendly staff and clean facility.

Taylor Flores

The days I have massage booked are the best days of the week! It's always something nice to look forward two after a long week of work! The front desk ladies always have a big smile's on their cute little faces! I have never had a bad massage, the massage therapist always go above and beyond my needs. Thank you Massage Envy!

Edward Simcox

Had a great massage

Jessica Raville

Showed up for my appointment that I had booked several weeks in advance, was told I didn’t have one at all! They had no explanation for where my appointment had gone and dealt with the situation very unprofessionally. And on top of that it was dark and dirty inside (so maybe it was a good thing I didn’t have an appointment after all). Also, I had gotten massages there about a year ago and it was nothing like it is now, it used to be a bright and cheerful atmosphere with great management. It was the complete opposite this time! Very disappointed and will not go back and would not recommend this place to anyone I know.

William Rohr

Stacy is great. Subject matter expert!

Briannah Chapman

Great services, very friendly staff, would recommend massage envy to anyone wanting to just get In to relax or for specific problems they are having!! 10 out of 10!!!

Amanda Martinez

Very disappointed I paid for a 90 min massage and only got maybe 70 mins. With the price of massages at this place compared to other places in town, u should really get what u pay for. I was really disappointed being new to Billings I excepted better! ☹

E. Suzanne Justice

The front desk is always so inviting with smiling faces and attention to detail! The tranquility room was cozy and such a nice way to relax before my massage! Christen was so awesome! Her pressure was perfect! If you are looking for someone that can work out your neck, shoulders, and upper back, she is highly recommended! She was professional, knowledgeable, and has great energy! I walked out feeling so renewed, relaxed, and refreshed!

Keenan Schmidt

I love how friendly everyone is and they all give great massages and great facials

Selene Ramirez

I'm 100 percent positive the masseuse started the timer when she came to get me in the waiting room, then we walked down to the room to where she told me I didn't fill out the form completely and had to go ask the desk about it... waited and then the massage didn't start until 11:50, appointment was at 11:45. She asked if I wanted light or medium pressure, I said medium, she had freezing cold hands that were extremely uncomfortable, she was talking during the massage which was not relaxing at all, told me my body was absorbing the lotion and I needed to drink water, told me I need to strech more in order to not have such tense shoulders and neck (meanwhile the only reason I'm here is for her to knead out those knots) which she only gave light pressure when I asked for medium .Went on to tell me she bought the electric massage device on fb. Went on to ask more questions which still was not relaxing . Massage ended at 12:38 so it wasn't even a full 60 min and I left here feeling the exact same as before....wouldn't recommend...paid 100 for a terrible experience. I was so excited to come here too considering its rated very well. Although my visit was no good.

Kevin Reed

I moved 7 months ago, I informed the staff and was told everything would be handled! WRONG! I noticed I was charged for 2 months at this location, I transferred to the Puyallup location in July mind you, and it was an act of congress to do that! I called and spoke to the manager Cindy and she started the blame game! This staff, especially management (minus the therapists) need to take some customer service classes! If Cindy worked for me, she would be finding a new job!

James Cruse

Really great people, friendly and informational.I highly recommend a full visit.

Anthony Bourne

The manager of this location litteraly told my friend "we don't need your business". I don't even care what happened to cause this interaction. This is unacceptable service... well, there was no service as the person "scheduled" wasn't available for a scheduled message. I would highly recommend replacing this person (name starts with a B) before you no longer have a business. The employee also told my friend "the only person above me is a regional manager and doesn't have time for you". Wow. Bye. This is the first negative review I have ever left.