Reviews of Massage Envy - Oakville (Massage Therapist)

Steven Kessler

Thom is very good.

tom curtner

Had a great massage therapist for this visit. Only complaint is we pay for an hour and only get 50 minutes hands on time.

Heather Flora

The staff is always friendly and willing to assist you. The massage therapists are all very friendly and courteous.

N Chard

Although I live in S. County, I don't typically frequent the local establishments. I've found people who are to be servicing me treat me in a condescending manner and/or downright rude. This place was no exception. However I wonder if I am partly to blame for not following intuition. When I called and scheduled the girl I spoke to was not friendly at all. I was then given instructions to arrive 10 minutes before my 830 appointment time. I had to call then back later that day when I realized I was double booked. The girl I spoke with just TOLD ME she would cancel my appointment. She did not offer a later time, suggest switching something... You know like actually providing customer service which I thought was her job. That was the second time I thought, "this is a bad idea." Third bad idea confirmation: outside on the parking lot at 8:19, I receive a phone inquiring if I would still be making my 8:30 appointment. To which I replied, "It's 8:19 and I am to be there at 8:20." And this rude person actually decided to argue with me. She got smart with me and said "Um no. You're new and you needed to be here at 8. 30 minutes before your appointment time to fill out paperwork." I ... AM ... FLOORED. Her tone and response was all wrong. When I arrived the same smart ass decided to painstakingly retrieve my paperwork as so to reiterate the point that it takes 30 minutes to complete "paperwork." I work for surgeons and funny it doesn't take our patients that long to sign consents to be sliced open. But then again MassageEnvy is doing a greater work. In case you wanna know.. Took me all of 5 min to complete their highly important forms. Fourth bad idea confirmation: the masseuse although I reiterated that I didn't want to be bear handled, did in fact bear handle me. I am so stiff it's ridiculous. And to add insult to injury. (Yes. I literally feel injured) SHE KEPT TRYING TO TALK TO ME!!!! WTF!!! I had my ear buds in and I thought that was the universal STFU sign! Apparently not to her. Then ... The facial. What a complete cluster. This girl slathered on layer after layer of goop. And she KEPT using the words "free radicals". Before every application of glob she would say "prevents free radicals and locks in moisture." I was horrified at the amount of product used during one facial just to plug it to later try and sell. Before hand she already complimented me on "perfect skin" and in the "holy paperwork" I indicated I did not have skin issues, and I verbalized to her that I have a low maintenance skin care routine and I have sensitive skin. At one point I asked her how much longer it would be because I actually felt myself becoming angry at this ludicrous "facial". The next outrage is that she actually got cream in my hair! My stylist had just colored and conditioned my hair! And before the facial was over my skin was itching and burning. And after this hour long facial and all the globs of product applied not a single layer of anything was applied to my lips. I was expecting a almond & honey or sugar exfoliation. There was none! At check out I was fuming. I had to ward off being offered to buy extra junk and all I wanted to do was rush home and shower. When the check out girl who was the same rude check in girl asked me loudly and what about the tip I was outraged. I said no thank you and then she asks loudly "so did you take care of that in the room?" I asked her to bill the card on file for my services and she clicked a button and said "good bye". I guess you only get a receipt if you leave a tip. These girls are amateurs PLAYING spa. Not only will I never return, but I will also file a complaint with corporate.

Darrin Sharp

Great place

Stephanie Gamm

I would not choose this location. You can definitely do better. Owner is hostile and combative. Don't just take my word for it. Read the other negative postings. You can see how he handles his customers.

Allyson Schoenberg

I love this place. I always have a great experience here. Tim is a wonderful therapist. Every staff member is so professional and provides fantastic service.

Kristi Thompson

First of all, Jackie and Doris are amazing. Although $60 for a 50-minute massage can be pricy when you see tempting Groupon offers, what you get at Massage Envy is consistency with your favorite massage therapist. The hours are flexible and there is always someone who can provide the specific type of massage you need.

Linda Cendroski

Get thr kinks out! No not Tuesday!

James Mouyassar

I paid for my sons, my girlfriend and myself to be massaged at this location, after going there for about a year myself, I thought I'd share the love with my family. That's when things went south. My girlfriend was fired on, told to remove her panties so that the therapist could do a deeper massage, my son's complained about the therapist not addressing their issues. In March I called to complain and after more than 1 month, got a phone call from the owner only after I told the receptionist that I was cancelling my contract with them. I told him about the situation and never even got an apology or that he would look into it. After receiving my most recent, l June credit card statement, I saw that I was still being charged over $100 per month yet for both myself and my son. I phoned and was told that they would send out a cancellation request and that my account would be cancelled 10 days after their receiving and reviewing my request form. I was also told that I would lose all of the massages that I had unknowingly paid for to date. I have asked for the phone number of their legal department and plan on starting an informational social media campaign against this company.

Linda Ford

This was the most horrible massage I have ever had! I specifically told them on the phone I wanted someone with strong hands so they could work out the knotted muscle in my back and neck. The girl that gave me my massage just slapped some lotion on me and used the palm of her hand the whole time. Most of them know where nerve endings are and know how to use pressure on points to work the knots out. I left stiffer than when I came in, I told the girl at check out it was horrible, and she didn't even make eye contact with me, offer a free massage with someone else, nothing! Just charg.

Scott Kirkley

Great staff

Lauren N

Mari is amazing, very sweet and just all around wonderful. 10/10 would recommend

Travis

Relaxing, but really didnt work anything out, felt more of a basic routine and not someone working out the problems I pointed out.

Still Here

The staff is always polite and courteous the place is clean and very well kept all the therapists of been great!!!

Tamatha Fischer

I recommend Tanya. She is the best massage therapist.

Nikki Welsh

Been going here for a year now. Love it.

Tom Skyles

Excellent service very helpful staff. I canceled my membership at Massage Luxe and never looking back completely happy with Massage Envy.

Emily Mays

Benjamin is the best!