Reviews of Massage Envy - Columbia (Massage Therapist)

Sarah Little

The staff is very friendly and Cody does an amazing job! I began having regular massages to relieve shoulder and neck pain after trying a chiropractor for several months. Cody is very knowledgable in massage therapy and professional.

Jennifer Harper

This location has demonstrated the best customer service! I had an issue with my payment and Cordero resolved it promptly. He made sure everything was corrected and was incredibly pleasant while doing so. I tell anyone who will listen that they should sign up for the membership (monthly massage). It is a great act of self care and the therapists here do a great job!

Judy Hill

I had a chemical peel today with Maggie. It was very enjoyable. My esthetician had a relaxing tone, knowledgeable in the products she was using, she also made me feel very comfortable. I had some reservations as this was my first chemical peel, but everything went flawless with no discomfort! I highly recommend any services with Massage Envy. They are polite, professional, and go above and beyond anytime I walk in the door.

John A

Scammers

Dan Fitzpatrick

Sandra is Amazing!

America Think

I have had multiple facials from multiple individuals and she is the best!

Brittany mcquay

I am not a fan of the corporate bureaucracy or the pushy sales tactics of Massage Envy but there are a lot of very wonderful therapists and estheticians at this location that really do care about their clients on an individual basis. Donna, Maeve, and Bekah are amazaing massage therapists with healing hands and Taylor is a very knowledgeable esthetician who gives a great massage in the facial sessions! Just watch out for the sales pitch on your first visit!

Jackie A

Very clean. I can usually get an appointment within a week or so.

Riley Newson

I just had the most amazing massage with Jayme. The pressure was perfect and she was an absolute joy to converse with. I will definitely be going back and requesting her!

Moya Brown

I LOVE this Massage Envy! The people are nice and professional and the spa is very clean and inviting. I had a 50 minute massage done by Gretchen and it was just what I needed. I carry my stress between my shoulders and around my neck, and Gretchen focused on those areas for me. Another nice service is that they gave me a special pillow to lay on, as I've recently had a bilateral mastectomy and laying on my chest can be very uncomfortable. Great attention to client needs! I'm definitely coming back for more.

Joseph M Quinn

It was a massage and it felt good.

A Google User

I had a great deal of reduced stress sents began coming to message envy. The pernal are alway kind and friendly

kilo 04

Their product are the real deal!

Rachel Norris

I am very pleased with my chemical peel I received from Eric today. I can’t wait to see the results! The girls at the front desk are always so helpful and professional. I highly recommend Eric for any service here....he is relatable and professional.

Cindy Clark

I love coming. I recommend this company to all my friends! My only complaint is that i don't make enough money to come once a week. All the staff is extremely helpful, friendly, and professional.

Pamela Mooney

If you think you are ever going to close your account, don't even open one! They will tell you that you have to use all your free massages, which apparently is a lie. They won't tell you that you have to provide written documentation asking to close your account. Messages won't make it to managers and they won't document everything, so they can continue taking your money until you finally close/change your credit card number. I don't know if every franchisee is the same way, but don't do business with the Massage Envy in Columbia, MO.

Jose Barba

Front Desk was very friendly and Courteous. I went to get a facial because I enjoy them. One of the best experiences I have ever had. Being a male and doing this somewhere for the first time can be nerve racking but the staff made me feel right at home. Already can’t wait until my next one

C.A. Young

The desk staff are lovely, and my regular therapist (Anna) is a gem. Love these folks!

Vada Stoltz

I have been coming to Massage Envy for years. My theraptists keep geeting better & better. Cody is outstanding! He is very skilled & knows to to make massages truly theraputic. I hope he never leaves! One thing I like about Massage Envy is the flexible hours - later evening times as well as weekends. Being a member helps keep the costs affordible. I highly recommend it if you need routine massage therapy like I do!

Samantha Malott

I had a prenatal massage scheduled as a present from my husband, so I took a personal day off work and a babysitter for my 2 year old lined up. The morning of my appointment they called and said my therapist called in sick and that I would have to reschedule. Of course, none of the available times would allow me to not have to take off of work yet again. I'm a teacher, so this is nearly impossible. They refused to offer any discount or anything even though their cancellation policy says that if I were the one that canceled that I would still have to pay half of my bill. I only got 2 hours in advance and no one even tried to make it right. I would take my business elsewhere, but as a 7 months pregnant teacher who works 50+ hours per week there really aren't any other options for me. So thank you, Massage Envy, for showing me just how important your clients are to your business.

Lucile FreemanC

I love coming because i get very tense from playing my instrument so it is very nice to cone get my neck, shoulders and forearms massaged!

Steve Fleischer

Great owners, great staff. Would highly recommend.

Payton Finley

I am always very impressed with the professionalism of the staff here! The front desk is always welcoming and accommodating. The estheticians and therapists are knowledgeable about the products they use and the services they perform. I’ve enjoyed my experiences here and always leave feeling relaxed.

Gabe M

I bought a 3 month membership for my girlfriend. Called a few times to speak with management about a poor massage she received. I could never get the manager to call me back. Finally went in there to talk to her myself. I'm sure she was in the office and told the poor receptionist to tell me she wasn't there. She is just pathetic and can't believe she is able to run a business. A few days later I finally got a hold of her and she was rude and unprofessional. I regret spending my money here. Horrible, Horrible business!!!

Audrey Kerr

Sadie is the best. Great staff and clean facilities.

Joselys Ceballos

Very accommodating and care about your experience there. Sasha was amazing and does massages very well! Highly recommend Sasha and this place!

Pamela Fry

I had my first massage at Massage Envy a few days ago and was impressed from the moment I called to schedule the appointment. When I arrived I was greeted with a smile and helped to a room away from the lobby to relax while I was filling out my paperwork. Having someone personally take time to go over my expectations before the massage was nice. My therapist was Trina, she was absolutely fantastic. I will be going back on a regular basis!

Dollie Gainesc

Very relaxing and helped my problem with tension in my neck. Sasha is very friendly and really works to make your experience relaxing.

L. Julian

I have been so very happy with my experience - Kameka is awesome!!!

Jim Tomik

Funny when reading reviews recognized Tessa as the massage therapist who actually did a horrible massage a couple monthes ago saying how great the therapists who worked there were. Hmmmmm......Any positive review on this site is obviously an employee who is desperate. They are rude, unprofessional and unskilled and I have had massages many places all over the world and was not only disappointed but shocked at the level of fast food like service and professionalism and being pushed into trying to get me to sign a contract for more of that? Do yourself a favor and find a professional, you get what you pay for.

Christina Morris

I purchased a membership which I did not fully take advantage. The few times that I did utilize the massage services, I had a good experience. I do not recommend buying into their membership plan because it is difficult to cancel due to disorganization of the office staff and management. The communication between the front desk and management is extremely poor and messages are not relayed in a timely fashion. My bank account was charged for a full months membership fee after I had clearly stated in an email that I wanted to cancel my membership. There were multiple excuses given by various members of their staff and management as to why this happened, but it still was a unsatisfactory experience. It was only after I completed an online survey and stated that I wanted to file a formal complaint that I finally received a call back from their management. I am pleased to report that the manager was able to assure me that the membership fee for the last month would be refunded and that my membership would be canceled. I am satisfied with the massage services provided, but overall dissatisfied with how this office is operated. Because of this, I would not recommend Massage Envy.

Matt McAlister

They took very good care of me.

Tessa Anderson

I have been getting regular massage sense 2001 and even then i was paying $55 per hour. There $49 rate is the best in town and no one comes close. They have a very intelligent staff that pays attention to my health needs and also educate me in my body and its needs. Ill be a member for ever.

madi watson

Walked into a very warm and friendly environment! Very easy check in with custom plan for your personalized massage experience! Eric did a 90 minute stone massage on me and WOW! I received feedback and future recommendations on what massages I may need with my active lifestyle. My room was very cozy and calm with wonderful music. My massage therapist asked several times if I was comfortable and always put my needs first. Very clean overall and I would recommend to many friends, especially my crossfitters. Thank you, thank you, THANK YOU!

Yvonne Rydman

I had a great hot stone massage with Eric. The front office manager , Asashiah is the best! Very professional and sweet.

Shane Anderson

I had an excellent experience at Massage Envy. I was running a few minutes late for my appt., but that did not affect my experience. The staff was extremely friendly and and exuded positive energy. A warm, nicely appointed lobby and waiting room made me feel very comfortable. The receptionist gave me a quick easy forms to fill out and I was introduced to my therapist and led back to the massage room with no delay. The therapist, Trina, had a welcoming smile and a wonderful bedside manner. She communicated very clearly and had excellent therapeutic skills. The office appeared to run very efficiently, and I was in, out, and on my way without any undue delay. Thank you, Trina! I would return to this business without question.

Kara Smith

Massage Envy is a predatory business that uses massage therapist and scams it's "clients". Go to a real massage therapist instead.

Jeff F

Elizabeth does a GREAT job!! She did such great work , that I walked out of their store feeling better than I ever had from a massage. Thank you Elizabeth!!

Elizabeth Wallace

Amazing service, very professional & friendly staff! the only negative is a not so friendly front desk staff - but that was only one girl. The rest of the staff was amazing! :) My massage & facial was just fabulous!

Alexander Gregory

I mentioned I had high blood pressure, hence was going to get a massage. I was turned away immediately despite no evidence. This is after I have booked, waited, and literally in the room for an appointment. Guess they don’t want my money.

Patricia Pratt

Donna is a very nice therapist. However, the rigidity of the house rules at this business are less than customer friendly. I called on the day of my appointment to ask if my sister (who has been battling breast cancer for over three years and had a very rough night) could take my appointment that day. The answer was no, which I accepted. However, the staff continued on with an unnecessary and ludicrous explanation that sharing of one's massages needed to be done ahead of time so that the staff could plan accordingly. No is an answer I can accept, but listening to some ridiculous 'reason' for the refusal is beyond my patience. What difference would it possibly make if I showed up for the appointment or another individual as long as the person arrived fifteen minutes ahead of time? If you have rigid rules, don't try to cloak them in some ridiculous explanation. Just say no. Despite enjoying one massage from Donna thus far, I will be cancelling my membership at the close of six months. There are other more accommodating therapy businesses in Columbia, and I'll be returning to one of those businesses in the near future.

Rebecca Whitehead

Nice as any other ME, but small storefront, staff not very helpful as to directing customersn once checked in, to restful spaces to wait.

Mark Buchheit

I've been twice. The first time, my massage therapist was very good- they created a great, relaxing atmosphere, focused the majority of the time on the areas I identified as problem areas, and constantly gave feedback as to what they were doing and why they were using certain techniques. Overall, an outstanding experience, and I rescheduled right on the spot. I ended up needing to change my next appointment, and ended up with a different therapist. I went in on a Friday evening, and this massage was exactly what you would expect from someone trying to get a massage over with before punching the clock on a Friday night. No real feel for what they were doing, not even an attempt to create a relaxing atmosphere (I'm not big on chit chat, but it's sort of awkward when the only three phrases you hear for an entire hour are "Undress and get on the table," "flip over," "that concludes our session"). Overall, I have to give it a two because it appears that it's pretty hit or miss based on who you get. I WOULD go back, but only if my first therapist had an open appointment at a time that is convenient for me. Otherwise, it's just not worth risking paying for a subpar experience (oh, and it feels great when they clip the hour about six minutes short too).

Katelyn Botts

Randomly decided to get a massage from here and was thoroughly impressed with the customer service from the moment I walked in the door until the moment I left. Nice place, great staff, and Kameka was a great massage therapist.

Christopher Paolella

I don't usually leave reviews, but I thought this experience was well worth the time. Meredith at the front desk was helpful, friendly, and courteous. The place was spotless and quiet. I was picked up on time by my therapist Trina, who is quite experienced in massage therapy. We had a great session, a wonderful conversation, and an excellent massage. She was professional throughout, started and ended on time, told me what to expect in terms of "massage brain", and was outside the room waiting for me when I stepped out to guide me back out to the front desk. From start to finish I felt "VIP." I'm sold.

Trina Morris

Can't wait for my next massage and facial.

Mollie Siemens

I have called 6 days in a row trying to get an issue resolved on my account and every time I speak to someone they say "I don't have clearance to fix this but I will leave a note with my manager" and it has not gotten done. Getting super frustrated with them and don't know what else to do.

Molly Norton

I was greeted at the door by a friendly staff, offered a drink and ushered right back to my room. No waiting.

Alison Kelling

Nate does a great deep tissue massage. I highly recommend him!

Matthew Hawkes

I made an appointment for a hot stone massage. And was greeted with professional customer service, very relaxed environment. The massage was wonderful and very pleasant, very enjoyable. I recommend anyone that wants or hasn't had a massage to try it with massage envy, it's a great experience. The therapist Eric was very skilled and relieved my aches and pains highly recommended

Cherie Straub

Albino Sandoval is an excellent massage therapist!!! Albino is a very kind person and is very professional. He is very knowledgeable and has helped me so much with my aches and pains.

Kelly Wright

I have had tons of massages over the last several years, but today's massage with Ashley Van Loo was the best I think I have ever had!

Yolanda Bever

Regular massage at Massage Envy have cured my plantar facitis and help me be relaxed and more productive. My ME membership is indespensible.

Amy Mahlin

I have been a client of Massage Envy in Columbia, MO since they opened and have always received exceptional service. From the administrative staff to the clinical staff, I have been treated with respect and professionalism. I have enjoyed many services over the years from massage to facials and have never been disappointed. I am a huge fan of all of their new skincare services like the microderm infusion as well as their skincare products.

Hannah Nelson

Let me start by saying I never write bad reviews. But the Doctors and I are certain I contracted MRSA at this Massage Envy location. I had a massage here on 12/31/18, and 2 days later I had an enormous infection on my forehead that grew by the hour. It is red, swollen and painful to the touch. I went to both Urgent Care and the ER and they both diagnosed with MRSA. Today is 4 days since the massage and my forehead is still swollen and painful. Again, we're certain I got this from the massage table at Massage Envy. It's absolutely disgusting that they would be that unsanitary. I've paid $140 in medical bill's and medication. The staff were friendly and the massage was good, but safety and cleanliness are more important. As a result I am cancelling my membership, I will never return to Massage Envy, nor will I ever get a massage anywhere ever again because this has been such an awful experience. I'm considering filing a complaint with the State Board of Therapeutic Massage. **UPDATE: Woke up this morning a with an allergic reaction in my eyes from the medication, they were so swollen I could barely open one eye. Had to go BACK to Urgent Care in get a steroid shot and get perscribed another medication. None of this would have happened if they had properly sanitized their beds.

Tom N

All about money and selling you memberships, not about massage therapy at all. Massage is supposed to be a completely relaxing and stress free experience and environment (as much as possible), but they make it completely the opposite.

Jacob Morietta

Called massage envy 3 days in a row and no one answered. Even left voicemails with my name and phone number, never heard back. Called massage luxe and they answered right away and got me in for an appointment and very friendly!

C3 ItaRey

They really need to hire people. It's like they dont have anyone there. Always no available dates and it's because theres only 2 that gives the skin care. Then theres no one answering phones there. Why aren't they hiring more help when they clearly need.

Anne Reeder

The staff are usually very friendly, however, their policies are crazy. I am a member and pay the monthly dues. The morning of my appointment I found out I was unable to make it due to a work schedule change. I thought I would be nice and give my appointment to a friend. Why cancel, when I can do something nice for friend who could make it. I was told they couldn't transfer the appointment because the only appointments left were for members only. I said I am a member and want to give my appointment to someone else. I already have the appointment scheduled. The girl goes, that's our policy. I am shocked. I am a member, so I can't be nice and give my appointment that I have had scheduled for a month to a friend? So, they would rather have an empty 1-1/2 time slot where their employee is not making any tips instead of keeping it filled? Because according to what the girl said a non member could not call in and take that appointment today. Don'[t you want to grow your business? I will be cancelling my membership and going somewhere where I am not locked into all these policies. This is supposed to be a relaxing, stress free zone. I will be taking my business some place else.

Hilary Moore

I had the best massage from Gretchen at Massage Envy! She was professional, knowledgable, strong, and talented. We talked before our session about some aches and pains that I'd been having and she focused on those and helped me work out the kinks. She also gave me some good ideas about how I could keep those aches and pains from recurring. I left relaxed and feeling much better than I did an hour before. I've been to a lot of spas and massage therapists around Columbia and Gretchen was one of the best I've had. Great experience. I'd recommend this Massage Envy and Gretchen to anyone who is looking for a relaxing and therapeutic massage experience.

meinkingfam

This location continues to have problem after problem - they either get your appointment wrong or call and ask why you aren't at your appointment - when you've CANCELED the appointment - they just don't check their voicemail. Obvious poor management when the consistent excuse is "new employees" or "being short". Thankfully there are other locations - this one needs help!!

Brianne Rivers

Massage was good but I was tricked into a membership by being told that I could use my HRA money and then when I asked for the invoices they would not give them to me. I also was billed extra for an addition that I did not get and when I called to get my money back they would not refund me.

Todd Hawkes

I had my first microderm infusion today with Maggie. When I came to my appointment I was greeted with enthusiasm, the staff is professional and curtious. Maggie was very polite and thorough, the process was quick and very relaxing, hope to come back soon.

M F

I cannot say enough great things about Massage Envy! Not only are the front desk staff amazing as well the manager, my all time favorite massage therapist, Elizabeth is truly the best!

Jake Bowlby

I have been a member of Massage Envy Spa for over a year now and have had a great experience. Their staff works very hard to get you placed with the right therapist for you. I would highly recommend giving Massage Envy Spa a call and give them the opportunity to place you with the massage therapist of your liking.

Klaudia Rejmer

Anna has done more to relieve my pain than any doctor, and I'm an extremely tough case.

Simrin Cheema

I'm not sure this is the place to go. My husband and I recently each got a membership. Or first massages were good, but not great. We decided that's ok, since an OK/Good Massage is better than no massage. This past week I called on Wednesday to get 2 apts for this weekend. Sorry, they are booked. No problem, I already had an appointment for the following thursday (booked 2 weeks prior) so I'll keep that. I even had a babysitter booked! Today (Tuesday before my Thursday apt), I get a call. They are cancelling my apt. Why? They weren't supposed to book an apt at this time for that masseuse. Is there another apt available that afternoon (when I have a babysitter)? No. Also, the woman on the phone was not apologetic at all. I even had to remind her that it wasn't my fault I was booked for a time I shouldn't have been...I asked for an appointment and was given one. So... The reason you may put up with having an OK/Good massage (but not great) is that you can actually get the massage. If I can't even get the massage...I guess I go back to the smaller companies/independent people with more limited schedules? At least I do eventually get a massage with them.

kevin le

So redeculoiuis....charge me 45 for missing my first ever appointment when they told me it would be 25(50% of intro). Then rescheduled because I had a gift card went to.Then told me it would 60 for my next appointment of I scheduled same month. And turn around to tell me the day before it be 90.took my whole 125 gift card basically from one visit Total bs!

Ashley Rosado

Elizabeth has been wonderful. The scheduling has been easy and user fridndly. Overall very pleased.

Bre Broadus

I'm so irritated. This is literally the 8th time I've had a massage scheduled over the past 2 years and they have canceled because the employee was sick.