I have had three massages in the past year at Nirvana and this week scheduled my 4th. My first massage was with Tara and while she is a great therapist, she didn’t quite work out for my personal needs. Michael is an amazing therapist and I was looking forward to a much-needed massage this week to decompress and celebrate having just completed my BSN program. Of the three massages that I have had so far, I have been contacted on the day of, for two of them, asking to reschedule my massage to meet the therapist’s scheduling needs, which I willingly agreed to. This past Monday I scheduled my appointment through Nirvana’s website, which I have always done. I received an email confirming my appointment for the next day. Tuesday morning I received a text message asking me to confirm my appointment for that day, which I did. I arrived at Nirvana approximately 5 minutes before my scheduled appointment for noon. At about 12:10, Tara informed me that Michael was on his way and should be arriving at any moment. Approximately 10 minutes later, she informed me that she was going to text him to inquire about his whereabouts. At 12:30 (30 minutes after my scheduled appointment that was confirmed that morning), Tara informed me that Michael was not going to make the appointment because he was stuck in Alabama!! To her credit, Tara did offer to fit me into her schedule that afternoon, which I declined. It has now been two days and I have had no contact from Michael to offer an excuse, an apology, or an offer to amend this situation. Had he made the effort to do so, I would not be writing this negative review. However, because of his total lack of professionalism and disrespect for me as a client, I will NOT be giving my business to Nirvana any longer. If you want an amazing therapist, Michael is your guy. If you want someone that is reliable, won’t flake on your appointments, and values your time and patronage, go somewhere else!