Reviews of Massage Envy - Mandeville (Massage Therapist)

Perry Cole

Great massages and a friendly staff.

Greg Denkman

The first time I realized that the management is poor was in February 2010 when the manager did not show up to open the store. All the therapists and customers were waiting outside. I waited 30 minutes and finally left…1.5 hours of my time wasted. The manager was obviously a “No show, No call”. Today, for the second time I am unsatisfied with the management at Massage Envy. I showed up for my 2 hour massage, and my therapist had not shown up. No one had called me ahead of time to let me know…another 1.25 hours of my time wasted. Listen up owners. Tell your staff that as soon as they know they can't make it to work to call you, so you can give your customers as much advanced notice as possible! If it's 3:00 in the AM and they have a fever or a sick kid, they call. If they have a doctor’s appointment, they let you know. Whatever it is, they call in enough time to allow you to properly manage the business. You need to be able to call your clients soon enough, so they can make other plans and are not unconvinced. Unhappy customers = poor reviews of your business that could adversely impact your success. If, however, you don't care about your customers, don't tell your staff to call. My therapist “No showed, No called”. If there are no consequences, then she and other staff members will do it again. I’m looking forward to you instituting proper management techniques, like a “No show, No call” policy. For now, I wonder how many more times “this” will occur…I don’t think that you would be very happy if your clients didn’t make their appointments and didn’t call you until after they were supposed to be there…I know there would be consequences for that!

Steven P

My wife made me an appointment for Father’s Day since she’s in a different state for the summer. Received a call around 3 P.M. confirming my appointment and then I received a call around 8 P.M. cancelling my appointment because the masseuse was ill. They did not try to get me in my time slot with a different person and told me they were booked all day then had the gull to ask me if I wanted to reschedule. This happens to my family everywhere we go in Louisiana. Businesses are a joke and the people are unreliable. I won’t go to this Massage Envy nor ever make an appointment here again. Thanks for f**king up my day!

F Copeland

ASK FOR NORA! She is strong and attentive.

Mark Nichols

always a good experience

Tasheia Watkins

Jamie is phenomenal!! She was able to relieve the pressure in my back easily. Wonderful job.

985 Chris

Great service...

Anna Foster

Tabari is an excellent and artful masseuse. I would recommend requesting him!

Greg Gibson

Very nice, well staffed and very clean.

Marjorie Reiff

Ryan and Desiree are my favs!!!!!

Rachel Crider

Love it! Wish there was one in Hammond

Wayne Hebert

Experienced therapists, nice surroundings

Seth Bloom

Great place for a massage. Super friendly staff!!

Abby Scott

This complaint is about the new Slidell location... The massage was good. However, when I cancelled my membership during the 3 day grace period (due to uncertain finances) via email and hand-delivered written notice the same day, my account was STILL drafted for the membership fee. When I called the location to complain, I was told my membership did not show any cancellation. WHAT THE HELL!

Sarah Chiasson

Ask for Charlotte. She's sweet and gives a very relaxing massage.

Dawn C

Was called at 3:30 before 4pm appointment asking would I agree to a 4:30 spot. When I said no I wanted my original time was told ok. When got there, was told my guy got hung up in traffic. I was lied to and wasted an hour of my day when the girl knew at 3:30 he wasn't going to be there

robby economides

Massage was not good at all.

TENA AYALA

Best Massage Ive gotten in a long time Trish was AMAZING!! Litterally got every knot out of my shoulders!!! Front desk staff was also great very informative!!

Symple_ Man

I gave them 3 stars because they gave me a last minute appointment Massage was "Meh". Service was poor. Kids behind the counter more interested in their phones than customers

Kimberly Granholm

I have been here a few times as I have a membership that I needed to transfer from up North (Chicago). I have always had excellent service here and the staff has been extremely helpful. I have had a few different massues here and they have all been very professional and helpful. Top notch!

Brittany Wattigney

Some of the therapists here are fly by night.

Louis Wright

Reasonably priced. Quality of massage all depends on how you get. Have had everywhere from amazing to extremely mediocre

Crystie Buck

Good prices. Havent hit "the one" massage therapist yet and the environment is a bit loud for my taste in a spa.

Ryan W

Incredible experience overall. Always get a massage with Kelli. By far the best massage therapist on the Northshore.

Gary Williams

Nora provided relief for that first time in a long time

Therapist 84

Schedule a massage with me, ask for Therapist Davis. Deep Tissue and relaxation to free your mind, relax the body and rejuvenate your soul!

Debbie Haskins

Massage therapist are well trained and professional.

Richard Stabley

The staff is very friendly and the waiting room is peaceful and relaxing. I've liked all the masseuses I've worked with so far. They respond well to requests to change depth of massages or areas to spend more time working.

Andrew Randolph

It took three phone calls and the day of my appointment until they realized their esthetician could not perform my back facial. Instead of apologizing, they lectured me on the job of another location’s coupon and offered no recourse. Unprofessional and not warm or friendly at all.

MONIQUE DAVID

Very friendly and accommodating at the Mandeville location. I was a walk in and they treated me like they knew me forever. The massage was great, by James, who was very professional.

Karen Supan

Ryan worked wonders on my neck and back!

Amanda May

Very accommodating!

Mei-lan Ordone

Vaida Tassin did an amazing job on my skin! I used BurtsBees everyday, several times a day but after my facial, almost a week later, my lips are smooth to the touch and I'm not so self conscious about my lips looking like the Sahar Desert anymore! :) Thank you so much! Would highly recommend seeing her

Mr T

Great massage. Deep tissue massage is great. Highly recommended.

Silvana L

Very good