Reviews of Massage Envy - Cedar Rapids (Massage Therapist)

simon playz

Massage Envy is the worst place. They don’t care about their own employees or their clients. They only care about memberships and their clients are just a number to them.

Charles Julion

Horrible. My wife made appointments earlier in the day, but once we arrived, not only was the staff not helpful and somewhat annoyed at our presence- they didn't have record of our appointment and said we would have to reschedule for another day. They tried to place blame on some "Ashley" , "While they were in a meeting." Once I heard enough of their BS, I decided to leave; THEN they could get us in. In the words of the kids nowadays, 'I AINT' GOIN'

Brian J

Very professional staff, great massage, highly recommend

Shana M

I would NOT recommend this spa. This spa specifically has horrible management, very unprofessional staff, and is not worth spending any money or time at. I’ve witness firsthand the upper management treating their staff poorly. Unorganized and extremely unsanitary.

Dana Baker

Called and got a last minute appointment. Was having a lot of tension and pain and asked for a firm/deep pressure therapist. Was told I had one and to be there at 1:45. I received a call shortly after from them saying they messed up the schedule and needed me to be there at 2:15 instead and that I would be put with a different therapist who was more medium pressure. Okay fine, no biggy. I get there and was not made to feel comfortable at all. Almost like I was not suppose to be there. Filled out paperwork and was approached by one of the staff to go over my intake form. We were interrupted by a guest who was their for her appointment that they had just given to someone else. That looks bad. THEN I go sit and wait for my therapist. She comes in at 2:35. We go to the room and I tell her I am having a lot of pain in my uppper back. She leaves the room and I felt so uncomfortable laying on the table. It was hard and cold. I felt like I was at the drs office. There was hardly anything in the room and the walls were bare. The massage I received was absolutely horrendous. There was NO pressure. I wasn't even positive if she was touching me most of the time. Fast forward 45 long minutes later, she was done. Not even a full "hour" like they advertise. I go to the front desk and am asked to step to the side with someone. I was asked/told to buy a membership. She asked me how everything went and I said "well I am not happy with the pressure my therapist gave since I specifically asked for someone who does deep tissue but I guess I'm kind of relaxed" her response to that was "at least you got something out of it!" I wish I was kidding. The only reason I went to this place was because the other places I normally go were full and I needed something to help with the pain I was having. I will never go back. Waste of money and time!

Jennie Malone

All I will say is management puts profits before employees or clients. The therapists truly care about their clients, but are forced to sell anything and everything to make the company a buck while the place falls apart and is not maintained. Carpets have never been professionally cleaned and employees are habitually forced to work without proper supplies or working equipment. Money missing from paychecks is the usual. After over a year of voicing my concerns and being ignored I left to maintain my dignity. Corporate has been contacted. Would not recommend to anyone.

Lupita Masala

good massage but unhygienic receptionist should trim nose hairs.....eew! dirty!

Sara Tyson

Can't believe this place, just awesome !! I have had several massages and all have been great, the membership program is fantastic. Getting massages for just $40 - are you kidding me

Luis Equila

I was there, didnt like it i end up with pain in my nek, wont recomended.

Martha's Usborne Books

I feel like they're always trying to Nickle and dime me and sell me additional services.

Ryan Day

Beware- I used a gift card on November 23 2015 @ Cedar Rapids Massage Envy & they too, charged my credit card for the massage and took my gift card as well. I'm reporting them to consumer fraud as the only reason they had my CC was due to signing a contract;!! First installment due per the contract & the 2 owners is scheduled for Dec.23, 2015 not Nov.23, 2015. I would be very careful when doing business with them, I have called on numerous occasions and no one returns my call nor wants to resolve the matter. Stealing is not away to do business, I will be cancelling the contract due to lack of integrity! Their are much better places! Btw- both owners were there the night of the signing & was involved in the conversation with signing the contract; particularly because I don't trust giving my CC for auto payment & Molly & the other owner said it wouldn't happen! I prefer to give no stars but that option isn't available!

michael murdoch

I don't know who thought that it was a good idea to put paper flyers on every car in the parking lot while it was raining. Great way to make people never want to go there.

Amber LMT

I worked there and loved it and miss it already!! Great place to work, awesome owners who personally showed up to the business everyday. My paychecks were great, enjoyed flexibility in schedules, tips people left and the benefits. Above all the family atmosphere....! I miss it already!

Tobey Slagenweit-Coffman

Friendly staff that know what they are doing... It is definitely a splurge or special occasion purchase as non-members pay $60 for a massage. Had a couple's massage and it felt that it was just two people side by side... They have great after care...

Mom Ofthree

Was not impressed at all with my message and neither was my husband. The lady who did my husbands was sneezing and stuffy and breathing heavy. I didn't feel relaxed at all. Very disappointed and won't ever go back.

jill hunter

Very good place to get a massage or facial. I love pampering myself to help with day to day stresses, and body aches.

Brandon Bealer

Long story made short.... we first went in for our scheduled appointment after confirming twice and we weren't on the schedule. How it was handled I won't even go into. But we finally decided to go in about a month later after we rescheduled. It was our anniversary and we were given a gift card. The massage was great as I usually don't like massages. My wife and I both loved the massages...... BUT unfortunately the girl at the front desk ruined the whole experience. I understand you have to "sell" to people but this was beyond ridiculous. Before we started we were given some information and that's fine! After the massage was over though I felt so relaxed and peaceful. We walked out to the lobby and the same girl was waiting for us. Starts talking about memberships and pricing and so on. I explained I didn't even like massages on the regular and only get about 1 a year. My wife also politely said, "I don't want to waste your time, but it isn't in our budget or a concern of ours right now". So then the girl proceeded to keep pushing and offering different "solutions" to benefit us. Another long story made short, my relaxation was completely gone and the experience was ruined. First off, the girl didn't listen and just kept interrupting and talking over us. Then she keeps bringing up the financials and "if" we can't afford it they are flexible. This is when I honestly felt insulted. We were trying to be polite but when you want to "assist me so we can budget for it"........ unreal. The money wasn't the issue. It was our anniversary and we wanted to relax and not be hassled. Because of this girl we will never go back to a Massage Envy. I wish I could post her name but can't remember it. (it was something very different) I just feel bad for the massage therapists because they were fabulous and people like this girl are losing them business.

Abner Martinez

Received a facial and a massage. Had a GREAT experience!

Rod Sims

Felt like I was floating on a cloud

chrishena marshall

I loved working here! There are some really great people that really care about you and your family. The Business Manager is super understanding about schedules and issues when it comes to my job. I love dealing with the clients and fitting them with the best therapist to fit their needs and then furthermore seeing the results of how Massage and Facials can really help a person's life. I would highly recommend Massage Envy Spa as a great place to work but also a great place for relaxation and Skin Care.

Nicole Schroeder

Always a good experience.

Amy Heinick

Had an AMAZING experience!

April Miller

Fantastic service by the staff and therapist's!!!

Staci Bartels

Very very pushy with upselling. Makes it quite uncomfortable to relax knowing they are going to hit you up for more when you walk out into the lobby. Will never return. Only care about money and how much you're willing to spend. Would not recommend to anyone.

Ayush Kalia

Great service

George Wilson

Massage was average. The girl on reception was pushy, trying to sell extra massages, membership and other products. It wasn't worse massage I have had but they can improve easily. As usual, the ambiance was what normally you see at these places. One thing sure that they don't pay enough to their employees as my therapist told me that she/he has her/his own private service too - it was a kind of implication/invitation.

Louise Nielson

They put a lot into making the store look nice and inviting. The rooms are very private and the masseuse professional. It was my first time. Not sure the results were worth the money it takes to go on a regular basis.