Reviews of Massage Heights (Massage Therapist)

Esther Gray

Wonderful massage and facial

XtheOGdad

Great staff very friendly and professional. Most relaxing hour I've had since my son was born.

Eamon Bachari

Got an hour couples massage for my girlfriend and me for our anniversary. Arrived 20 minutes early, wasn’t seen until 10 minutes after our appointment, waited another 10 minutes while they gave us time to disrobe, with a total massage time of 37 minutes. The massage itself was a disappointment: it felt lazy and distracted. On more than one occasion, I asked politely for more pressure, yet I continually found her lightly resting her hand on X part of my body doing what felt like nothing. Lastly, though I am not certain because I didn’t see a phone, my masseuse was very lightly massaging my shoulder with one hand, and I heard what sounded like finger nails taping a phone screen above my head. Maybe she was chewing her nails or something. My girlfriend thought her massage was okay. The staff in the front was incredibly pleasant and certainly set high expectations that the masseuses themselves failed to meet. Best of luck if you get a massage here.

Radie Steiner

Love love love! If you join the monthly massage club you can’t beat the pricing and all therapists I had were way above any I’ve used. Very skilled and super knowledgeable. Jessie is my favorite - he has helped my issues tremendously. I still go monthly.

AJ Corrales

Great facility and service!

Latora Marks

First time experimenting with them for my birthday surprise lovely people excellent service

Marquita cohen

Did a 1hour couples massage that I purchased off of groupon. Best $99 I could have spent. From the moment we entered the building it was so relaxing. The staff was awesome and the massage therapist (Jason) was the best. I was allowed to pick my scent. Afterwards he gave tips of stretches I could do at home to help. My complaint is that it's a members club so they want u to sign a commitment although The price was reasonable

Christopher Doran

Very relaxing with a very professional staff

Kat B

The massage therapist was good, great environment/rooms, but I won't be back here. I took my best friend there for a birthday massage. They knew that I was there for one time and not looking for an ongoing membership, made it clear verbally and on the application. After my massage they attempted to usher me right into scheduling another one because the massage therapist recommended seeing her again, and they made it awkward to say no. Then I got a follow up call after a few days. Then another one a couple weeks later. It's a little thing, but it annoyed me a lot. The two other places I've been for massages do not harass their clients this way, and I really appreciate them for it.

Katie Albright

Had a terrible experience. We got there 10 minutes early like they asked, we're not called back until 8:15 (appt was at 8). During the couples massage the masseuses talked to each other and to us the entire time. Personally, I do not like to be asked a hundred questions when I'm paying to relax. My attendant whispered and told me that my bra was too tight and I should probably get a new one. Rude. And to top it all off, we got to the check out at the end and they told us we had free massages on our accounts- great, don't have to pay for something we didn't enjoy... However, they used the gift cards on our accounts that we had purchased for people as gifts. So they went in for massages and there was no money on the gift cards. Which I also double checked that night to make sure it was not the gift cards I purchased that were being used. All around terrible experience. I have been to the Ames location several times and they are definitely the way to go!

Greg Harris

This place is awesome, my visits there have been nothing less than stellar.

Wendy Jensen

Morgan is fantastic!!

Kristen Mahoney

I've been a member for almost a year now and it has been a huge headache rather than a relaxing experience! If you are thinking of becoming a member don't. I've had double charges debited from my account. I've had massage therapists not show up and countless other issues.

Joanne Hintz

Great massages

Ann Manderscheid

Great experience!! Relaxed room, heated bed, and I chose the lavender scent. My back was tight but not anymore. Extra attention given to my neck and shoulder where I needed it.

Jackie Washington

Great staff massage awesome as usual! Christina does a great job!

Edd King

Worst massage I've ever had. Price is average but for an hour massage almost half of it is the time to get ready and then dressed afterwards. Only had got about 35 mins of a massage and was from someone who wasn't trained very well. Save your money and find a real masseur.

ARGD

Been a member and return to Ankeny location again and again. Sometimes they are full on weekends if you don't book ahead, but I book now when I leave. I love this place for my monthly relaxation.

Tierra Mayberry

Expensive but worth it

Shaye Carter

I had an amazing hot stone massage! So so relaxing! The pressure was perfect, the temperature was perfect, and the room smelled of lavender (the smell I picked!) highly recommend!

Miss Mick

They’re literally ALWAYS BOOKED! I can NEVER get an appt for the weekend. The worst.

Kenneth King

The staff is really nice. The rates are reasonable, expecially with memebership. I wish message heights offered chiropractic services. I recently switched to another local company because they offered both message and chiropractic in the same building with one monthly rate.

Willa Ficarra

Very professional and friendly staff. Becca was friendly and expert in her field. Gave excellent follow-up advice. I will definitely return when we are back in town!

Marquese Martin-Hayes

Haven't gotten a better massage in this city. Very upper echelon feel which matches the quality of the message you receive. Membership pricing is also great for common massage goers.

Amy Harris

Had a great experience my first time here,everyone is so nice and friendly.Also had a great massage that really helped relieve pain in my feet.The facility is very peaceful and relaxing,the staff is very nice and professional.Would highly recommend this for friends or family.

Cathy Lefebvre

Nice employees. Upscale feel. Free valet from hotel next door. Nice place to get a relaxing massage!

Sarah Macris

I have a monthly massage membership here and I genuinely believe that this might be the best $50 I spend every month. I have never had a bad experience. They will cut into your massage time if you arrive late, so arrive a little early, especially on your first visit. Beca does an amazing job, but I could say good things about every masseuse I’ve had. This is a great way to treat yourself and I would absolutely recommend to a friend.

Cole Smith

Relaxing and affordable. The best place for a massage.

Matt Goebel

Love this place, its people and service.

Courtney Workman

Friendly and welcoming staff, Relaxing atmosphere, and great service! Already looking forward to going back!

Brittney Kincaid

Retreat has gone under new management it seems. It seemed like the staff was much more professional and friendly.. I showed up and was greeted and offered a glass of water, staff did great job of explaining their "elevations" and different options for becoming a regular client with them. Will be going back and would recommend them to friends.

Natalie Brincks

Probably should have looked at these reviews prior to scheduling my appt, however, I had a friend's recommendation. But it appears many other people have the same exact complaints I had after my first visit. ... hence the 2.5 star rating. hour massage is really 45 minute massage: INEXCUSABLE and unprofessional actual massage: not bad, though I specifically requested scalp massage - of which I got NONE. gratuity: customers are asked in front of everyone in the waiting room what they want to leave for a tip. (customers should be able to write in the gratuity amount on the receipt) HIGHLY DISAPPOINTED IN EVERY ASPECT OF THIS MASSAGE. poorly run and managed.

Kasey Pfeifer

I requested an appointment on their website. Later that afternoon they called. I got an appointment for the very next day. Read through the reviews on here before the appointment. Was nervous for what I might be walking into. I can say I didn't experience anything like others have said. Everyone was friendly and professional.

Gary Gehling

Had a very relaxing time… Our first experience with the Ankeny Staff. We left renewed and ready for the day. Will be doing this again soon...Thanks to Morgan & Josh for improving our comfort level.

Mackenzie Watts

Best facial around!!! Kris is phenomenal. I was never one to get facials, but after seeing her I must go every few weeks! She provides a customized regimen, makes sure you understand each product and why to use it and answers any and all questions you have. I leave glowing each time! She’s also kind, caring and a joy to be around. Go see Kris!!!

Lindsey Clark

I have been a member for 1 year. I am not new to massage/facials as I have been getting massages my entire life. I would say that my total experiences (12+) over the last year or so maybe 4 have been enjoyable. A 1 hour massage is maybe 45 minutes. There is a high turnover rate of therapist so once you find one that actually is good they seem to be gone the next month. The staff upfront are always welcoming but look as though they do not bathe frequently. No one has ever helped me find products or explained the ones I show interest in buying. Half the time my massage would be scheduled with one therapist and then i would come and I would be with someone else. Staff does not seem to be enthusiastic about their jobs and management has never followed up with me about concerns I have raised. I once had a therapist adjust my neck like a chiropractor. I then had to be go to physical therapy to fix the damage. Don't be fooled by the lower cost for a membership. Pay a little more and go somewhere that actually provides good service!

Kurt Witte

Gabby was amazing. Don't go see anyone else! She's the best!

Amy Dykstra

This was such a disappointing experience for my friend and me. The rooms were lovely and the waiting room was classy, but that is all that I can was positive. When I called to make the appointment, it was for a special occasion for my best friend (and I joined in), I asked for a 2-hour massage AND a 1-hour facial. The massage was only 1 3/4 hour, not 2. Even worse, they did not provide us with the scheduled facial. When I pointed that out at the end I was told, ma'am you didn't schedule that. Which is bull**** because I made the appointment while I was with my friend and I was given a verbal confirmation from the salon while on the phone. I am so seriously disappointed. I could have gotten a wonderful have at 1/2 the price right down the road. The ONLY reason I chose this location was so that we have a full spa day which was to include the facial. To top it off, no one offered us ANY solutions to the incredibly disappointing experience. I thought for sure that would have provided a discount (since I paid over $200 on our massages) or offered us a voucher to come back for the facial that they fail to provide to us. They are extremely expensive, and given the incredibly horrific customer service, I would strongly encourage others to avoid this place as well.

Jen Smith

I will not use any Massage Heights locations again. I called on a Sunday and specifically said "My 17 year old daughter is a dancer and needs a massage tomorrow", she booked her appointment, took my credit card information and demographics since she would be a new client and when my daughter drove all the way there she was denied because she is a minor and I would need to be there to sign permission. That was never once mentioned the day before, so thanks for wasting our time. She will use Bella Salon from now on, they got her in immediately.

Amanda Charlton

I had a great experience booking my appointment. The woman was very nice, helpful, and patient while I asked her a hundred questions. I will add an accurate rating once I get my massage!

Zachary Solis

I found the massage parlor and therapists to be very professional and I would have really enjoyed the experience if it were not have been the problem I had. The problem I had with the place was that they had almost no support for my back and neck. I was in constant discomfort and I didn't want to bother the masseuse. If they were to provide support for the neck and back, I would give them five stars.

Erica Johnson

Upscale and within budget.

Alicia Hamilton

I went in to find some relief from a week long headache and although I wasn't completely healed from it ( I wasn't expecting to), I found a great place to get my massages from here on out. My therapist, Jason, really listened to me and did all he could to help me with my pain and even gave me great advice on how to help deal with the pain while at home. I signed up for the membership and have been in several times since my original visit and I absolutely love it! Ask for Jason!!!!! He is amazing

Hilary Steele

I came into today for a massage and was immediately greeted and well taken care of by Sarah. This place is so relaxing from the moment you walk in to the moment you leave. I recieved a 90 minute massage with Ashley... She listened to exactly what I needed and delivered!! Her pressure was absolutely perfect and was so kind and professional. I have already recommended Ashley to a couple of family members. Products used were amazing and the warm table is sooo cozy with their silk-like linens. Did not sign up for a member ship today, but I did book a facial for next week! Very impressed!

Jennie Hehe

Staff was incredibly kind and efficient. With my first massage, my therapist walked me thought everything and was phenomenal!

Kristi Wilkerson

Always a great experience every time I go, great staff, amazing therapists

Megan Fisher

Clean space. Massages and facials are both very good. I saw Rebecca each time and loved her. I went with a Groupon and ended up purchasing a 6-month membership which is fairly priced. My only complaint is that they constantly have issues with their online system. They were always trying to charge me for things I’d already paid for or told me I didn’t have available credits to use when I did. And this month they charged me again for my membership after I canceled last month (which I gave advance notice twice in person and once in writing as I was suppose to, and they still didn’t cancel the membership) so I had to deal with that this morning. I’ll be back but make sure you’re aware of what things should cost with them.

Noah Rider

Awsome experience every time.

128lilcountry .

This place is excellent for a massage. I was only suppose to only go once but I've been three times now and I plan to keep going. Ask for Toni. She's AWESOME! I love this place, customer service, massage & the peaceful atmosphere. ❤

Abner Williams

Great service

darren rogers

I joined about 6 months ago, I have only been able to use one massage since joining due to their unavailable appointments. One would think if you have a high demand for your services, you would add staff to support your sales!? Very crude staff at the front desk.

Amanda Brooks

This was the first time I've ever gotten a massage and it was amazing. The lobby smells so good and is very clean. The chairs are so comfortable. Nikki did my massage and it was great. She let me ask questions and helped me get an idea of what to expect before we even started. I have not felt this relaxed in a long time. The only thing I disliked was how fast the hour went by.

Annette

From the front desk upon when you arrive, to the service you receive and until you leave, they truly treat you as if you matter!!! Polite, accommodating and the best facial experience ever!!!

Bob Pertzborn

Good place to get a great massage. Try out the different massage therapist then settle on the one you prefer.

Lindsey Schwartz

Love! They have always been helpful with scheduling and are always adding new things to try like recently they've added cupping. Always a great massage here!

Sara Lydic

NEVER EVER use this place. They have repeatedly screwed up on their booking procedures and billing procedures. I used to be a member, but canceled ( note it took two times of canceling in writing because they "lost" the first cancellation and tried to continue to charge my credit card) because they never had therapists available and when they did, they would call later and cancel my appointment....on the day of the appointment. So, they expanded, and I decided to give them a second chance......BIG MISTAKE. I purchased a gift card for my husband to get a massage and pre-paid the tip. Guess what, I called back to schedule the massage for him ( they found the gift card on his, personal, account) and they decided they were going to charge me an additional $30.00 for the massage. I refused to pay that and asked for a supervisor. After being on hold for 15 minutes, I used another phone to call in and was finally able to talk to the supervisor. She said she would check into it and call me back by 9 am the next morning. 9 am came and went.....no word. I called back and talked to her, getting excuses about how busy they were (obviously, I was not a priority), but they did agree to honor the price I was told and charged for in December.....WOW, how big of them to keep their original word. I went ahead and booked a massage for him and put my credit card on file for reservation purposes.....ANOTHER BIG MISTAKE. I got a phone call the next day that stated they were charging my credit card because my husband missed his massage???? We called back and they saw that he had a massage scheduled for three days in the future, but that he also had one scheduled for that day. I NEVER SCHEDULED THE MASSAGE FOR THAT DAY. Someone there had made two reservations for his name, and I guess they figured a way around giving me the price they originally quoted, CLEVER. At this point, I want my card refunded for the "missed massage" that I never scheduled, and I want to return the gift card and have that charge credited back to my bank account. Even if they fix this screw up, I will NEVER NEVER NEVER go back there. I have MS and I am supposed to avoid stress. This place is not worth the hassle. You can find a massage therapist at other local, non-franchised businesses that are way better and treat their customers with respect.

felica melia

I didn't get to experience anything here, my problem started with their website "request an appointment" option. I'm from out of town and wanted a massage for my birthday... I thought my first request didn't go through or I even forgot to send one, so I sent another and another and got no calls to set up an appointment. I understand I could call them but if you have the option on your website you should probably call to advance for your business. .

Katie Borton

Great massage.

Amanda Street

love this place best staff go to Natalie you won't regret

Blakelee Armstrong

Great environment! It's a joy to work here.

Manny Henderson

My wife and I we're excited to opened dual year long memberships to treat ourselves, so far halfway into our membership its been a total letdown. We've encountered major issues at this location, from breakdowns of communication with staff and management to dealing with last minute cancellations and not being at all notified until we arrive at the location also to find out the employees made mistakes or mislead us. This has happened several times, also dealing with some inadequate billing issues, staff shortages and our biggest problem is getting management involved to resolve these issues, on several occasions our requests to have management respond to our issues have always gone unanswered or ignored. Its unbelievable we both would get the same treatment especially after paying so much.... this also made us wonder how many other guests have received this treatment... so after all this we are definitely counting down the days when our contract is up and going somewhere else.

Peter Hong

Always a very good massage with very friendly personnel.

Amber Dennis

This is a very nice, professional place to get a massage. Facials are good but beware, they will try to sell you expensive products! Which, you can find on Amazon for cheaper. Only issue I have with massages is that they won't schedule at half the hour, which is inconvenient for me.

tinitia williams

The best massage

Donavan Frea

A great place to go if you need to recharge. Friendly staff and mellow environment. The only downside is that the time seems to fly by. I could spend hours there

Alex Pierson

Great massage and aromatherapy visit. My wife and I enjoyed the couples massage. Professional staff and nicely decorated office, with good recommendations for next steps.

Mimi Cain

Excellent. Jason was amazing@!!

Abby Resener

Came on Groupon ended up buying a membership. Kind of high priced but if you budget this as your splurge each month you can definitely work it in! Nice ladies everytime I go in

Elie Hays

Ask for Jason! I couldn’t ask for more

Kris Krumb

Great service! I'm always greeted nicely when I come in and the massage therapist is wonderful. The pricing is definitely fair and worth the investment. The atmosphere is calming and I never feel rushed. Super clean, too!

JR Richins

Great massage and customer service. A little pricey. They usually charge about $100 each massage. If you sign up for emails, they will usually send you half off coupons though.

Ashley Lobeck

Such an awesome staff, the girls up front are super helpful & Mark is the greatest! He paid attention to exactly what I was needing and made me feel the the only appointment for the day with the time he took! Definitely will be back.

Tammy Brewer

This place was wonderful. The masousse was respectful and courteous. He did the perfect amount of pressure and checked often to make sure I was ok. The aromatherapy was so refreshing. I went in tense and came out feeling great. He also told me things I needed to work on to loosen certain areas up. I can't wait to go back and I highly recommend trying this place. I promise you won't regret it.

Ryan Coleman

Hands down the best massage I’ve ever had! I will most definitely be returning, they really take care of you here. I’ve never experienced the level of consolation the provided that helps to make your massage truly customized to best fit your needs. Geri was the first men I’ve ever been massaged by and he was amazing! Could definitely tell he works with athletes. High recommend massage heights. Also to other men who have never been massage by another male, Geri is your guy !

Mouse Sisson

One hour massage is really only a 45 Minute massage.

Lynn Lloyd

Love this place and the atmosphere! I love that all my services are custom to my needs! I love that they offer facials AND massages!

Matt Collins

Deep tissue massage was more like a mouse running down my back. Half a*ssed job and I don’t even think the masseuse knew what she was doing. Will NEVER return. Demanded proper tip multiple times through vocal and signs, which is a huge red flag at any place..

Heather Weaverling

Great team! Highly recommend!

Amber Miller

Wow I am NOT happy. Went in for my appointment and was told it was the wrong day??!! When I scheduled she told me TODAY. So I said well I drove 25 min to get here I want an appointment... "Oh I apologize there's nothing I can do." So I said fine cancel my membership... oh I have to have a manager call you?? WHAT??!! I have been a customer for almost 3 years now and I am disgusted by this...

Breanne Schaffer

Friendly, professional and my favorite location. Josh is the best and Blakelee is a great manager making sure I understand their programs and the therapist knows my needs ahead of time.

Amy Passick

I was so relaxed!! Can't wait to go again!!