Reviews of Highlands Day Spa (Massage Therapist)

4365 Inverness Dr, Post Falls, ID 83854, United States

Average Rating:

DESCRIPTION

You will see the information of people like you who consumed the services of Highlands Day Spa (Massage Therapist) near Idaho.

To this day the business receives a score of 4.6 stars out of 5 and that score is based on 156 reviews.

As you can see its rating is almost the top, and it is founded on a high number of opinions, so we can conclude that the rating is quite accurate. If people have bothered to evaluate when they are satisfied with the business, is that it works.

As you know, we don't usually bother to put tatings when they are positive and we usually do it only if we've had a problem or issue...

This Massage Therapist corresponds to the category of Day spa.

Where is Highlands Day Spa?

REVIEWS OF Highlands Day Spa IN Idaho

Travis Andersen

Great place... The steam room is very relaxing before and after your massage!

Sierra Cooper

6 months ago I came in a purchased a massage gift card for my boyfriend as a gift. He had all intentions of going in and taking advantage of his massage, however, we work very busy schedules (sometimes over a month straight without a day off) and he never really had a chance to get around to it. It seemed like there was always something more important to do. When he finally had some time freed up in his schedule, we set an appointment for him to pop in after work. Unfortunately, something came up again and we had to cancel! While speaking with the lady on the phone (who was not very nice after we cancelled the appointment), she mentioned that if we didn't come in within the next couple days, that our massage will expire. A Gift Card that I paid for...EXPIRES? What?! So now, they will not honor the massage. Very frustrating! Between the attitude from the lady on the phone and the way that we were treated because we have a busy lifestyle is enough to make me not want to ever do business with them in the future.

Brandy D

This is the 2nd time we have done a spa party with a group from my work. Last time was 2 years ago. There is nowhere else around here that offers a package like this. The staff are friendly and professional, the atmosphere is very calming and relaxing and the overall experience is rejuvenating and wonderful. We had a group of nine and had 2 therapists working with us. The pitchers of Mimosas were much bigger than last time and were enjoyed by all. Would have been nice to have the menu upstairs with us though so the girls could have chosen something different if they wanted. Also, none of us were offered use of the steam room during the downtime between stations so we all missed out on that opportunity. Small things; not a big deal. We still enjoyed ourselves and are thinking about making this a semi annual event for ourselves.

Mike Axton

My Chiropractor at Thrive Chiropractic in Coeur d’Alene, recommended I get a massage to work out the knots in my back. He recommended Highlands Spa. While I don’t often get a massage, once every two to three years, I got one today at Highlands spa from Aaron. All I wanted was a massage, not a spa experience. They meant my expectation and beyond. Pleasant atmosphere and gracious staff...I think my wife would really enjoy this place, for that spa experience.

John Kelpin

Great massage, Great people, Highly recommend.

Chantel Petit

Great place and staff, definitely go here if you want to be pampered

Sheralynn Ries

Calm, relaxing and beautiful ambience. Excellent masseuses. Chris is an outstanding massage therapist and his skills gave me a release from my hip pain within an hour of the massage.

Pamela Mitchell

Great staff. The therapist is engaging and capable.

Char Hess

Best massages! Great atmosphere, so relaxing.

Sean McIlvenna

Excellent staff. Very clean and comfortable. A couple massage therapists that are definitely better than others...

Chris B

I would share specifics, but I'm so relaxed I can't text. Really great massage!

Autumn Joy

Relaxing, professional, great energy, friendly staff and the massages I've had are absolutely amazing.

candi tuntland

Excellent

Tammie Hanebuth

I’ve been to the highland day spa several times for several different services. The spa is very relaxing, the staff are friendly and talented and the service was excellent. I highly recommend the pedicure, the facials, massages and hair services. You won’t be disappointed.

Laurie Edge

I was scared. Let's face it, not all of us are okay with this kind of stuff. But Stefanie was great. The massage was great.

Deb Dodd

LOVE LOVE LOVE this place❤

Mike Geary

Very nice place! I get my wife a gift certificate every year for mothers day.

Noree Dolphay

My friend and I got the foot bath and massage followed by a 1 hour “couples” massage and it was THE BEST! Corey gave me one of the best massages I’ve ever had and both of our therapists were just delightful to talk to and hang out with for an evening. We felt so decadent enjoying our glass of wine and the steam room together, and just had a lovely time relaxing and pampering ourselves. We think we’re going to make this a regular date! Alyssa gets WAY EXTRA PROPS for digging through the dumpster for us when we discovered that something of ours got thrown out on accident. I am now a forever loyal customer.

Jacob Hansen

I had a great massage in September and the atmosphere was quiet and relaxing. The massage therapist was professional and gave me a comfortable feeling right away. The facility is top notch and has a great sauna. I am looking forward to my next massage when I return in December.

Nicolas Ortiz

These guys are fantastic for relaxation services, and the staff are almost always excellent. Compared to some of their newer locations (eg Hollywood) the decor and space is slightly dated and on the cosy side, but still of a very high quality nonetheless. I can only really comment on the men's spaces by the way, so women's may be different.

Victoria Lavrador

Wonderfully relaxing.. Great massage

oksana johnson

Seems like customer service could be better , especially for the price. They messed up my reservation and did not admit it - were rude even. There are better spas in the area.

cassie cooper

Now that there is a new owner this place has amazing calming energy! Will definately be back!!

Jasmine Kalb

As usual everyone was delightful and I left feeling like jello.

Nancy Hendershott

Calm and peaceful setting. Went there for admissions. This looks and feels like a wonderful spa and school.

Kimberly Powell

The girl who does my eyebrows is very nice , she does a good job but it is usually too hot.

Ilene Clemens

Great technicians and affordable prices for what you get. I am planning on going again.

Monitz Vocal Studio

I get my pedicures here. Selena always does beautiful work!

Jessica Davis

Great service, ladies that work there are very friendly! Will definitely go back in the future. Highly recommended, plus great products to take home.

Jan Richardson

Nice spa, I would recommend this place. The lady that did my pedi, did a great job, very gentle.

CANDYCE Frank

My husband and I enjoyed our massage. Thank you.

Teresa Coumbs

My girlfriend and I came for her 50th birthday and had the most amazing first experience! It was a calm and relaxing atmosphere. Savannah gave me my facial, Chris gave me my massage and Elisa gave me my pedicure. I highly recommend this place and plan to be back for my 50th in March!

Karen Gerken

I got the heavenly radiant facial and I have never been so relaxed in my life! It was absolutely fantastic and Sierra was just wonderful! I'll go back there every chance I have now! 10 starts if i can!!

chris bailey

Excellent service and amazing therapists every single time (10+)

Samantha Marie Oswald

Great customer service! The staff is friendly and caring. They met all my needs and were very attentive. The Gel Nails were done very well, and professional. Love this place will definatley go back!

Nichole Thiel

Great facility, very professional, many amenities!

Danielle Lindstrom

Caring staff, clean accommodations and relaxing atmosphere. I would highly recommend their services.

KELLY HUBBARD

Perfect atmosphere!

lucie demangel

Bought my mother a birthday gift here, the mummy wrap and massage. She said it was the best massage experience she has ever had. Thank you Highlands Day Spa!

Christine Rice

Had a nice message.

Kirk Johnson

Love this place. Massages are great.

Meadow Whirling

I had no trouble calling and booking an appt. for a massage. The place has a Nice Steam-Sauna they let you before your appointment, as I had arrived 15min early, I slipped right in, Had a Wonderful 90 min. massage, and went back to the steam sauna. Will go again. Also, with gift cirtificates it is only 6 months, but they call you some weeks before it expires.

Jena CrystalClear

I have fibromyalgia and hurt like heck most days, so getting a massage helps tremendously and a guy named Sterling did my massage today and which was awesome I'm looking forward to my next visit. Thanks guys

Cindy Muller

Super amazing services. Didnt like that there was not a lounge, and the furniture isn't comfortable in the hallway, but by far one of the best massages I've ever had

Bobbi Wicks

I had a hour massage with Autumn. First question was what do u want!! loved that she wanted my input. Was one of the best. Massages i have ever had. I will book again with Autumn.

Amanda Dotts

This was my first visit to the Highlands Day Spa. I decided to try a new spa for a pre-wedding treat to myself. Holly provided an amazing massage, however I'm disappointed to share that the staff at the front desk was less than mediocre. I wasn't greeted with a smile and she seemed to rush me through the process. She acted like I knew where everything was so I mentioned this was my first time. Unfortunately that didn't seem to change her "service". I dont feel I was oriented to the space so I felt lost and uncomfortable. After leaving my massage I was slightly confused as to where the exit was which was embarrassing in such a small spa. After finding it, I was abruptly "greeted" by guests waiting to enter the restaurant. The setup at this spa is strange; The last thing I want to do after getting a massage with my hair a mess and my face all red is to run into people that aren't there for the same reason. Upon checkout the same staff member never asked how my service was and she came off as rude and uninviting. Needless to say my first impression of the Highlands was ruined by poor customer service. I'll be sticking to Zi Spa and the spa at the CDA resort instead.

Velda Kuhn

Jay was horrible. I feel worse after my 90 minute massage. My neck and back hurt worse as he did not do a good job. He was pushing in the wrong direction to stretch the muscles. I asked for a deep tissue and I got a bunch of skin squeeze, stretching, but not massage. This was the worst massage I have every had.

k shea

Pretty good, I had an exfoliation and massage, the masseuse was respectful and professional. I really liked the shampoo and asked what kind it was and the ladies at the front said “oh I don’t know. It comes in a big jug.” I asked if they could look and one said “oh well it’s in the storage room..” and then just wouldn’t go look, which I thought was unaccommodating considering we had just paid for 3 people to get a few hours of spa care.

Rose Hooton

Skilled professionals however I was extremely unhappy that I was charged for our 90 minute massages but only given 60 minute massages. When appointments were made there was no direction to arrive 10-15 minutes early to receive lockers and robes prior to massages and that additional time apparently was part of our 90-minutes. If you schedule an appointment, I would arrive 30 minutes prior to your appointment. That way you can receive robes, get a locker and not have any issues with time. I felt this should have been explained and we over-paid for the time we were actually given. This was for our anniversary and it wasn’t very professional and courteous to your clients.

Julie Berghammer

Review updated *after an unpleasant experience they gave us a refund and made right. My favorite day spa in the area.

Shirley Wilcox

I love this Spa! It is not only a beautifully decorated relaxing environment (with very modest prices for a spa) it is amazing from the quality of service you receive. I get facials primarily there and my lady is just incredible...so skilled and gives the best facial massage around. I highly recommend this spa! You won't be sorry

Jess Oglesbee

My fiance and I had never been to a spa, ever, but I think it's safe to say this'll be a regular thing for us. We did a couple's massage session followed by a facial and oh man, we feel loose and refreshed. Staff and guests were super friendly and helpful (we were a little awkward when we first emerged in our robes, looking like lost lambs!) The massages were outstanding and my therapists were making sure I was comfortable the entire time. Prices were reasonable and it's easy to get to the location (with a gorgeous view I might add!)

nicole solorzano

We called in the am and they got us in all three of us so glad thank u

Maureen deTar

My husband bought us a couples package for Christmas and we booked it for January 18th. We arrived about 15 minutes early because I wanted to buy a hair mud mask to use in the steam room. We stood in line for a bit while both cashiers were on the phone. I checked us in and we stood around for ten more minutes in the lobby with nowhere to sit. It seems to me that they need someone to greet patrons as well as a place to sit. The lobby is full of kitschy accessories instead. I get selling salon products - and theirs are great, but the scarves, belt buckles etc... seemed out of place and made it feel like a store- not a spa. We were not asked if we would like a drink, although a glass of wine was included in our package. We were actually never asked that question and I asked as we checked out. I was offered a sugary juice drink when I asked for sparkling water. No thanks. We were shown to the changing rooms and given keys to our lockers. On the way, we saw a sitting area which would have made a difference in our meet and greet. The restroom was nice. One detail. I would not stack shower towels in the toilet room for hygiene's sake. Gross. Glad I brought my own. My husband told me that the men's shower was out of order. We were greeted by our massage therapists and shown upstairs to a room overlooking the valley. My massage therapist was named Debbie and gave a good massage with plenty of pressure. My husband's not so much. He thought his was more of a backrub. We mentioned the broken shower in the men's room and were told that my husband could shower upstairs. He stepped into that shower after our steam to find no soap and no towels. My shower also had no body wash, soap, shampoo or anything but an empty pump bottle on the floor. Again, glad I brought some. There was, however, a large selection of lotions on the counter to try. I feel that body wash and shampoo are more important but that is just me. When we left, the overall feeling was negative. Not pampered. Not cared for. The exact opposite that we expected. If they are trying to save money by not providing products, they need to state to bring your own and charge accordingly. Having been to many spas, I give the therapists three stars, the overall experience gets one. Take a lesson from Fleur de Sel restaurant next door. From the moment you arrive, you are greeted and pampered as a special guest. Think of amenities like towels and shampoo as water and napkins. Think of the atmosphere. The attentiveness. Perhaps the spa personnel could do some training under Patrice and learn how to interact with a guest. After all, we certainly paid for the privilege of a spa experience and left wanting.

Ashley Storrs

I had never had a massage ever and was given a gift certificate to the Highlands Day Spa. I was extremely impressed! The front desk staff was super friendly and welcoming. When I got into the dressing room, I had no idea what I was doing with the robe....thankfully there was a really nice girl in the dressing room that helped me! My masseuse Jenny was absolutely amazing. She was sweet, kind and talked me through everything. I will definitely be going back again! Thank you Jenny for a great first massage experience!

Andrea Bell

Enjoy the services and staff. Very beautiful spaces for an array of treatments. Truly a treat for the body, mind and spirit.

Roger Vreeland

Love the steam room. Sarah and Chris are excellent. We do couples massage. Love the spa atmosphere.

Debi Kennedy

Absolutely perfect .... so relaxed, great place !

Gail Wyroski

Great place all the way around.

Jaide Harris

Struggled with the bajillion different scented candles burning. Massage was good.

Sam Dorland

A friend treated me to pedicures here and i had the best time! All today the staff were friendly, accommodating and view from our pedicure room was fantastic. I would definitely visit again

Emma Johnson

Fabulous day! Well worth the money.

Chance Welker

Pretty solid experience

Liz Richardson

If I could rate this spa no stars I would. Start by saying the owner of the spa appears to be young and inexperienced.... she has no personal skills and runs from conflict, instead of finding resolution to keep her clients . Found her extremely rude. CUSTOMER service is not a high priority for her , if I was rating her manager Allysa she would get five stars the only great experience I have had at the spa is with Liz her facials are the best hands down ( only reason I continued to go...but unfortunately she works at this spa, if she ever does move to another one I hope I come across her as i would surely go back to her . With this said I will spend my hard earned money at Zi spa. Not gonna go into great detail about my issues as I have posted on my personal face book for all that I know to know. SAVE YOUR MONEY AND GO WHERE CUSTOMER SERVICE IS VALUED .

S Richard

I absolutely love this place. I've been going there for years on special occasions where I want to pamper myself. I wish I could go more often. The people are great, facility is very clean, and the views are spectacular. If I could change one thing it would be the really loud flushing toilet in the ladies locker room.

Cindy Little

Had a most pampered visit today! Massage therapist Holly was wonderful. She listened to what I needed. I truly appreciate this.

mark poppe

Good massage at a good price

Wendy S

Fantastic! Great atmosphere. Got a massage for me and hubby, our first time here. Very clean and relaxing. Highly recommend!

Christa Ryder

Beautiful atmosphere! Great services and wonderful service!

Callie Coomes

I had an appointment booked at another spa in the Spokane Valley and when I arrived that place had mistakenly booked me for a different day and they were actually snarky and condescending when I was upset with them. I called around and couldn't find anywhere to go in the Valley but the Highlands Day Spa called in someone to give me the most relaxing facial and an amazing spa experience after I told them how my birthday had started off so terribly disappointing. My 50th birthday was salvaged by this place, the friendly and professional esthetician and the empathetic receptionist who made it all happen. I was finally able to set my day off right and the rest of my birthday was a blast due to how well I was treated at the Highlands Spa! :)

Kelsey Wold

My mom called and booked massages and other services for this Saturday. We showed up to our appointment and they booked us for the wrong day. Fine, stuff happens. However, they made it seem like we were the ones who just showed up on the wrong day and that it was our error. I came from out of town to do this for my moms birthday. I know when she called she booked it for today. Totally unapologetic and acting like they were doing us a big favor by trying to squeeze us in today. No thanks. Will not be returning here. People need to take responsibility for their errors.

Maryann goad

So relaxed loved it

Michelle Anderson

The pedicures were great! The couples massage and sugar scrub was horrible! We will NOT be back! I booked the couples massage 3 weeks ahead of time! Apparently the massage therapist can decide NOT to move you to the couples massage if they want to! There are SO MANY other places that do the same crappy service for way less money. My first time with them was great, so sad and disappointed how bad the quality has become.

JaiLinnS .

I've been to this place 2 times now for a spa party!!! I love the view from their top room and the staff here are always so nice and friendly. I love coming here for a relaxing day to take all my stress out. Also the steam room is no joke, I love it!

Tina Cragun

Love love love it!!

Eric M

Wonderful experience

Erica Boehm

Amazing service!! I will definately be coming back.

Delores Bendocchi

I've been thrilled with this spa for many years. It is beautiful, in a great location, and the attendants are professional and very good. The prices are reasonable, and specials really great. I highly recommend the Highlands Day Spa

Business Hours of Highlands Day Spa in Idaho

SUNDAY
9AM–5PM
MONDAY
CLOSED
TUESDAY
9AM–9PM
WEDNESDAY
9AM–9PM
THURSDAY
9AM–9PM
FRIDAY
9AM–9PM
SATURDAY
9AM–9PM

PHONE & WEBPAGE

Highlands Day Spa en Idaho
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