Here you will see all the reviews of real people who are buying the products and services of Elements Massage - Moon Valley (Massage Therapist) in Arizona.
At the moment this business receives a rating of 4.7 stars over 5 and this score has been based on 177 reviews.
As you can read, it has an average rating is nearly the best, and it is founded on a large number of scores, so we can be quite sure that the evaluation is quite accurate. If many people have bothered to rate when they are pleased, it works.
You know that we don't usually bother to put opinions when these are good and we usually do it only if we've had a problem or incidence...
This Massage Therapist is classified in the category of Massage therapist.
My husband Phil recently enjoyed his services at Elements Massage. He said "Staff was very professional and very friendly. I had a very pleasant experience and will visit again." Thank you for taking good care of my hubby!
The massage was professional and wonderful. The therapist listened to my needs and performed the massage accordingly per my request. Guidance instructions at the end for home therapy to help as well.
My therapist Christina was incredible! The entire staff is warm, smiling, friendly, and welcoming. I received a real welcoming as all that entered while I was there, Elements Massage at MoonValley is a total relaxation coupled with incredible massage. Teach yourself to one of their incredible therapist and you will be hooked! The best place!
Had a Father's Day massage and loved it. Great staff and customer service!
The therapists are polite and completely relax me
Loving my massages at Elements on Bell Road, Jessie is the best! I have been using Jessie for awhile now and she just gets better and better. Nice deep tissue massage.
Looks are not always as they seem. And that apply's to this establishment. Staff was not to friendly, and quiet rude, and not helpful at all. Especially one young woman in particular who will not be named. Even overheard this same young woman saying some very inappropriate things about a fellow employee to her fellow staff but also in front of customers as well. I left immediately after i herd this. We go to these places to relax and get away from the stress in our daily lives. This place, you could feel the stress and bad energy just by simply walking thru the front door. Not a great way to end a vacation.
Massage therapists really know what they're doing and do a great job. The front office staff is very friendly and helpful. I highly recommend this place.
Okay so when calling to book an appointment sometimes it's quite "chilly" due to a lady named Angela, but she's probably quite nice when you're in front of her, but don't hate her she's sweet, it just doesn't transfer over the phone lol. She's a business lady and probably quite stressed so cut her a lil slack or just book through the app hahah, also KIM is an amazing massage therapist I live for her massages and that's saying a lot because I don't like to be touched hahAh! Ofelia is good as well! But I belong to Kim HAHAHA!! XOXO.
The website was very clear on services offered and costs. I received an excellent massage and look forward to more in the future.
My experience was phenomenal!
The lady at the front desk gave me an address that took me to the wrong place. After I called again and got the right directions I showed up 10 mins late. My massage ended up getting cut 15 mins short. The actual massage was very average. The unimpressive massage combine with the shortage of time; plus the fact they kept trying to sell me on a return visit, earned them 2 stars.
My therapist, Deana, was exceptional! She first listened to me about what my issues were and then addressed every issue with skill and care. I like a deep massage as I have some long term trouble spots with my shoulders and lower back, which she was spot on with and gave me relief for. (Not many therapists have been able to get as deep as she did). I have had many massages over the years in many places and this ranks right up there with one of the best! I WILL be returning.
Absolutely love Elements!! Had a Massage Envy membership for 10 years and switched to Elements about a year ago!! Best decision ever!! They treat members so much better with monthly specials and quarterly incentives for being a valued customer. Instead of hoping between therapists at Massage Envy I found the most amazing therapist at Elements. Mathew is an amazing asset to the Moon Valley location!!
The atmosphere is very calming from the moment you walk in the door. The front staff is very professional and nice. I've received massages from Daniel and he is very accommodating to your exact needs. He is also very professional. I always feel amazing afterwards. If you need to reduce stress or just need to relax this is the place.
This was one of the best massages I've had. Went for a couples massage and they were very nice and professional. I definitely would go back.
The management was beyond amazing with the situation i encountered! I had scheduled an appointment for mid afternoon, after a few min in the room with my therapist something just did not feel right. I stopped the massage and spoke with the manager. She apologized, accepted my feed back and promptly got me scheduled for later that evening. The therapist she matched me with, for my second appointment, was beyond amazing! He listened to my areas of concern, checked in with me on pressure and ultimately had me completely relaxed on the table!
Used to go to their competitor across the street. So much happier here! Great service, no hard sales, variety of therapists.
Great and professional
The receptionist does her job well, from information and appointments to friendliness. LUIS IS AMAZING! He is personable and friendly without being chatty. He pays attention to your areas of concern and knows how to get in there and work out all the kinks. He applies perfect pressure and has never failed to give a great massage!
Elements Massage is a great place to relax and unwind. The staff are friendly and professional, and the atmosphere is calm and welcoming. Each therapist is skilled and pays attention to your description of your painful areas, and targets your massage therapy to your individual needs. You can feel your mind and body calming as the tension fades. Wonderful place, and I highly recommend it.
Lucy was great! She was very helpful in explaining what she would be doing during my massage being I've only ever had 1. It was amazing and I was very comfortable with her. Thanks Lucy I will definitely be back.
I'm giving it 2 stars because the place was very clean and professional. However after my massage I noticed a lot of bruising. Cindy was nice but went way too hard just above both my hips. At the time I just thought it was a couple of tender spots but when I got home my wife noticed all the bruising. I've had several massages in the past and I've never had one that left bruises. If you go just be clear and vocal about anything that might be painful I wish I had been more clear.
I love this place. My back always feels better when I'm finished
Good for a quick on the road massage. They don't always have what you need available at the time but they try.
Jessica is the best therapist!!! Staff is professional and friendly.
Caitlin is a wonderful therapist and really knows what she is doing. She can apply a good amount of pressure and really knows how to get down to the source of your problems and fix them. Great conversations as well. The front desk is nice and doesnt overly try and pressure you into anything and is really helpful. One of the best places I've been to.
Everyone is friendly and helpful. They made me feel valued from my first phone call to book my massage.
Everybody is friendly and my therapist, Jessica, was excellent!
Great service ...
Ronnie is the guy to see at this location!
Everyone I encountered at Elements Massage Moon Valley was knowledgeable and friendly, from the front office staff to the massage therapists. Tammy and Junior were two of the best massage therapists I ever had work on my knots with their magic hands. Definitely recommend!
Luis was astounding! I have NEVER had such a perfect deep tissue massage. My only regret is that I didn't find him until 3 days before moving to another state.
Great and friendly staff. Its really helped with my chronic issues and overall aches and pains.
Best dam massage I ever had In my life
We love Jenn! The Phoenix new moon Valley location is very classy and clean.. we like it alot more than the other locations we have been to with elements. Please check them out they are very attentative to your massage needs and always give you a review of what still needs to be done for the next visit.
The massage studio is top-notch professional and attractive in design and appearance. The people there go out of their way to see to it that you get what you expect. They don't try to sell immediate repeat appointments; they offer to set another appointment in three weeks which is generous in time for both parties. I enjoy going there more than I have other massage studios.
Amazing and relaxing I would recommend a massage
Consistent chatter during my session by the therapist absolutely ruined my experience. I went there for tension and stress relief and left there feeling like I knew everything about what it was like working there through the eyes of that therapist. Waste of money and time. I'll be going elsewhere.
One of the best deep tissue massages I have had, and I have had several. The staff is very friendly, professional and the prices are very reasonable. I would highly recommend Elements Massage at 630 E. Bell Rd.
Excellent massage services. I always go to Ronnie at Moon Valley. He gets rid of all my knots - even ones I didn’t know I had! Besides being an excellent massage therapist, he is an awesome human being. The spa is clean, punctual, and offers a variety of services. A membership definitely makes it an amazing value. I highly recommend.
Just what I needed to wind down
Elements Massage is fantastic. Such a well run organization, clean, honest and the staff goes the extra mile. Jeff Crenshaw knows how to run a business. I highly recommend
I Googled places that accept walk ins and this was the 1st place to generate in my search. I get there and they say they're all booked up for the day so they schedule me for the following afternoon.. The next day I go in I tell the massage therapist this is my 1st massage since I had neck surgery so I assumed he would use light pressure. The entire massage I kid you not, he was asking me how long he should massage each body part for (I went in for a relaxation massage, I would've preferred no chatter) he was moving in fast paced motions and pinching my skin, then went over my spine a few times! I went in to relax and left with more stress because now I have bruises on my back and neck. He stretched my neck so far I had to tell him to stop because it hurt then he did it again on the other side, along with twisting my wrists too far! I've never had such a terrible experience. I usually go to competitiors, this was my 1st time at Elements and I won't be going back.
Everyone from the front staff to the therapists treat me as if I'm their only customer. Scheduling accommodations are handled quickly and always with a smile. Adrianna is amazing at finding all of those tension spots and relieving the pain and tightness.
I will be returning to Elements Massage Moon Valley. Staff was amazing, friendly and the massage was memorable and relaxing. There are other massage places out there that do not give you the customized treatment that Elements does. They go above and beyond, this is what sets them apart from the rest.
This place is absolutely disgusting as far as their customer service. I've over heard them talk trash about clients coming in as well as coworkers. They are all fake, dishonest people and I DO NOT recommend anyone going there.
Great massages. I like that they check the pressure throughout the massage. Prices are fair and the atmosphere is very calming and beautiful.
I had horrible pain in my hip and was able to make a same day appointment. Ronnie gave a great massage, my hip and back felt so much better!
I absolutely appreciated the fact that the staff are so kind. When you walk in they offer you water to drink and kindly ask questions about any areas in need of attention. They're very great about informing you about ongoing deals, plans, memberships, etc. The masseuse I was paired with did wonders on my back. She was very attentive to the areas I pointed out as well (also the lotion doesn't leave you greasy). I couldn't of had a better day there. Definitely give this place a try! I know I'll be returning soon.
Really awesome personnel that give you excellent advise and suggestions regards improving your muscular mobility
Kim always does an awesome massage, always feel totally relaxed with her, she listens to what my problem areas are, and I always leave feeling so much better!
I had the most amazing 90 minute massage with Art. He listened to everything I said I wanted and didn’t want and I couldn’t be happier with it. I always worry about spending a lot of money on a massage and not feeling satisfied with it. Art even stretched me. Elements is a wonderful place to go. The atmosphere was also very relaxing.
the treatment is perfect and the attention also very good place I will soon return
always clean, great friendly staff. Every time I go there is get the best massage I've ever had! Can't wait to get another!!!
Jose was professional and did a fabulous job working out my very sore back & shoulders. I can't remember the last time I was that relaxed. This location is like a secret oasis of relaxation!!
I have enjoyed my massages here with Minerva. I did sign up for the membership, as this is a wonderful value. No high pressure sales or pushing one into the membership was great.
Elements Massage is a great place for my massage. From check in to check out...I've had no problems. My therapist is attentive to my massage needs. I go on a regular basis and find joining the monthly plan is the thing to do.
I've been getting professional massages for decades so I'm no stranger to a good therapist or an awesome noteworthy massage. I received the best massage, streamlined and formulated especially for me to suit all of my injury needs. Daniel was my therapist and he went far above & beyond what I have ever experienced in the past, EVER! He asked plenty of questions to determine the best approach for me and he just kept amazing me as the hour progressed. I've never felt better and this massage therapist deserves some most definitely well earned kudos!!! Whenever I am back in the Phoenix area I will definitely be stopping in to get a massage from Daniel at Elements Massage.
This location will not honor Groupons. Be warned.
As a former massage therapist and having not had a massage for a few years, I had an amazing hour massage at this location with Zaria. We instantly connected and her warm personality made me feel relaxed which made the whole massage that much better. To her manager or person in charge, know that as someone who’s been in sales/customer service for years, she is someone who definitely represents the location and Business in the most professional way possible, I will recommend others to your location because of her. Thank you!
Love the place ..massage sessions are good ...relaxing
Professional with a nice environment
Front desk was rude and I heard them talking unprofessionally about other coworkers in front of clients. This made me very uncomfortable.
Went in for first time and had an excellant experience.
I absolutely LOVE this location! Front desk staff was extremely friendly and very accommodating. Amanda was a wonderful therapist and made me feel very comfortable! She listened to my needs and was able to give me relief in my shoulder. I dislocated it a few years back and haven't had a great range of motion since. However after my massage with Amanda, I felt great! A highly recommend this location and Amanda to everyone I know!
Daniel is experienced, professional, kind, and extremely capable of getting tight muscles to loosen up. I've been twice and I'm going back for more..i intend to increase how often i go because it is truly working! Thank you Daniel..YOU ROCK
I was a little nervous after workin with a different therapist for so long but Zaria exceeded my expectations and was absolutely amazing, exactly what I was looking for. Can’t wait to see her again.
Great place to get a professional deep tissue massage. Highly recommended
This was my first time with Elements Massage, but I had such a good experience, I plan to make it a regular event.
Just what I needed. However they lost revenue. I am working on a very stresfull project. My massage really helped southe my tight muscles. I wanted to buy 6 visits. I would have been back once or twice a week during my project. They would only offer me a membership that had rules and auto debit features. I hate that model. Their alternative was pay full price for each and every visit. I never returned. Had they offered the kind of package I was looking for they would've gotten close to $800 or so and kept me after my project. Shame on your company wanting my credit card on file so they could automatically charge me. They were also surprised when I paid cash for introductory special.
Friendly and professional! Still miss Robert!
I you get a massage here, you have got to get Priscilla. Wow, I have been to 30+ different states and had many therapists throughout all of them and by far, she takes the cake, ice cream AND gets the meal comp'd....superb!
Cindy is amazing!!!! Staff was wonderful.
My massages were fine and I signed up for the monthly reoccurring program. Of course I didn't have time to go on a regular basis and wanted to cancel. I called to cancel my membership and was informed I had to come in person to fill out a form. I found this very inconvenient but I went in the NEXT day. Now because it is less than 30 days (by one day) I was going to get charged an additional month before I could cancel. I decided I would surrender one of my massage credits to not be charged the fee. I still had four more credits. Little did I know that I had to use all my credits up within 30 days!! Once again but customer centric. They already have my money why not give more time before credit vanish?
Really like Elements over the other massage places. This location is clean, the people up front are really nice and call you by name. Ronnie is an excellent massage therapist. He listens to me and makes me feel relaxed every month. I would recommend him to anyone.
My therapist was incredibly professional and considerate. Plus it was honestly THE BEST massage I've ever had (and I've had a lot!). I'll absolutely come back.
very professional masseuse. She did an excellent job kneading my back, neck, and legs. Highly recommend
Nice environment. Professional front desk. Ronnie did an excellent job. He's a great massage therapist. He made me feel comfortable and addressed my needs. He is also a very talented masseur as well.
I absolutely love Elements Massage, specifically Minerva! She takes excellent care of me, provides marvelous massages every month and I'm always so refreshed and relaxed after I see her! The membership package is well worth the money spent!
Both my husband and I got massages at this location last week and we were really impressed! It is a very nice clinic, the staff is very friendly and the therapists were great. Both of us commented after the massage that they were some of the better therapists we have had work on us. They were knowledgeable and professional, we were very pleased. The wellness program is a pretty good deal it seems a lot more flexible and friendly than some of the other programs out there and there was no "hard sell". We will be back!
Love the hours, they are very accommodating for those with equally long days. I bought a Groupon and thought I’d try it. Had my Groupon massage by Jessi and it was just great. I liked it so much that I signed up for a 6 month wellness package. I highly recommend a regular massage for overall health benefits. This place is nice because it’s quiet and all the rooms are relaxing. ~Kim in Phoenix
Wonderful relaxing massage in a very peaceful room. A very professional and friendly massage therapist! Definitely worth the experience!
Highly recommended. Thank you for the massage. It was our first couples massage, which both of us were happy with the level of service! Looking forward to coming back down the road. Cheers.
Ronnie is a great masseur. Front desk staff is very nice. The facilities are impeccably clean and smells nice but not too strong
No contracts. Same day appointments. Can share your membership with another person. Cindy gave me a great massage!
This Elements Massage is AMAZING!!! The staff is great, very professional and they give a great massage and the facility is keep very clean. I have been twice with my wife and she goes 1 a month and every time she comes home feeling 100 times better then when she went in.
I've been having severe migraines for a couples weeks straight this time. After experiencing brain fog and tension I decided enough was enough and went to get a massage. I was paired with Stephanie and I can not express how wonderful and magical this women is! I came in feeling like life was over and leaving feeling like a brand new women! Thanks again Stephanie and god bless your magical hands ..hahaha :)
The staff here is so friendly. My therapist, Tammy, knew exactly what way I needed my massage to go. I almost feel bad because I didn't give her much feedback during, mainly because I didn't really have to give her any guidance. I will definitely be coming back here. I've been to a few other massage therapists, and this is by far my favorite studio now.
This is a great place for a massage. Great people
Jessica is hands down the best massage therapist I've seen! She is tiny looking but mighty. I love that she listens to my concerns and is also able to hone in on areas I didn't even realize needed attention. She also is not over talkative unless you strike up conversations with her and she never removes her hands from you when massaging, hard to find someone like her! She's the reason I signed up to treat myself for monthly massages. I've been seeing her for months now and plan on continuing. If I could make one suggestion it'd be to have the company provide hot towels for clients upon request for use on our feet during the summer months especially with all the flip flop wearing. The former location I went to did this and it was a nice touch.
Art is by far the best masseuse I have ever experienced!
Massage was amazing, Ofelia was great! Lots of parking and easy to find. Front desk staff are friendly and helpful.
Ronnie is amazing, and the front desk staff is always so nice and helpful. They have great flavored water too and I felt great walking out of my massage. Looking forward to my next session!
Great team and environment!