Reviews of Queens Auto Mall Auction House (Mall)

Johnathan BlackstarINC

This auto mall is phenomenal, the sales associates there worked tirelessly to get me the best deal and best interest rate possible. I worked with Shondell who kept the best lines of communication and overall had the best experience! Thanks queens auto mall!!!!!!

Adonis Austin

Service by far was the best Ray not only gave me the best Rep Joel ,he made sure I Got what I needed as well. Joel was All star! Impeccable customer service skills . Gave me options and also took the time to make sure it was in my budget. We we decided on the white 2014 Fiat 500 Exactly what I needed. Definitely felt comfortable getting my car here. He didn’t try to up sell. He ready was concerned about what was best for me. Definitely would recommend to anyone Ask for Selena, Joel, and Ray. :) **** UPDATE MUST READ DO NOT BUY HERE****** 3.27.19 So After getting the car I was told to comeback for a CAR Wash cause the car wash department had closed. No problem I came from Jersey but no real issue (I live in Hoboken). On my way home the engine light came on... Nervous a little I just let them know when I returned, when they took a look at it. They confirmed that it was the TRANSMISSION Issues . (Now everybody that has a car know that the transmission is a key component to the car functioning ) So Dean the Front Manager assured me himself that they would replaced and not to worry cause this is actually good cause I would have a year and half warranty and it would take a total of 3 days to get it fixed. Even though they sold me a LEMON CAR they didn’t Expect No other option and faith I trusted him. I dropped it off Wednesday I was told to pick it up Tuesday. (Mind you now I’m taking off from work and getting arrangements to get to Queens NewYork.) On Monday I called to make sure to come, I was told by one representative that is was not ready.!? So when I asked to be transferred to Dean, “He said she does not know what She talking about he is the boss he makes things happen it would be ready on Wednesday. When I showed on Wednesday, He act like he didn’t even know me, so I told him the car he act like he didn’t know what was wrong with the car when my partner called him out on it he says ( I’m BUSY MAN how am I suppose to remember everything.) He then tell me my car won’t be done til Friday (So Just for a recap I put down $1500 + $250 Taxes & Fees= 1750 + 1st month car payment + NJ toll (15x5) $75 + Gas Millage for the lemon car & my transportation to the dealship $125 and last but certainly not least Days called out to handle this unreliable dealership $659 before Taxes = $2484. ) to return the car and my money back, He argues with me “That’s not a options, and this is a great deal,and I should just be patience,and it’s a process to get my money back It doesn’t work like that you can wait, it won’t be long”. So only thing he could offer was a Reimbursement of my car rental and a month of my car payment. Update: 5.3.19 I received my 2014 Fiat500L That Friday to a new transmission. Upon receiving my car Dean and I Test drove it around the block everything was good. Upon exiting Dean Gave me a gas voucher to soften this horrific experience, while driving up the block the engine light comes on so I drive it back and brought it to Dean he had his boys check it out it now the car needs a new sensor for the engine light to go off. Of course Busy man Dean says his boys can take care of it. Dean tells me that they have to order the part but I have to buy a new radio system because they can’t apply the sensor without the original Radio ..... Please Guys this Dealership is a SCAM and DEAN the Front End General Manger is the RING LEADER Update: 7/30/19

Georgia Edwards

No hospitality at all from the staff.

Jessica Ramos

Yikes, thanks for the reviews... definitely had them on my list smh

Good vibes only

I wasn’t gonna add a review until I got a call today from these lames talking about do u still want the car they told me I couldn’t get!!! I went there with 3,000 and a trade looking at a 12,000 Honda Accord the floor manager tried to beat me out my money taking about put up half!! The car is use and not Certified on top of having high miles!!! Dude must have thought I was dumb!!! Next day went to a Honda dealerships was approved for a certified 2014 pilot and didn’t have to sell my soul or have to dip into my kids college savings!!! If u want to get robbed or sold a high mileage car and have to cross your fingers that nothing is the matter with the car queens auto mall is the place to go!!

ramon aracena

my name is Raymond,i had the chance to meet Carlos Santana when me and my wife went to buy ourself a car. this guy is a great person,he deserve not five,but 10 stars.

Raina Cook

I purchased my new car with the help from William P and I thank him so much

Litzy Rojas

My name is Melissa, I went looking for bmw 328 but I didn’t find the color I wanted. However, William manzanillo said he will contact me when more options come in, loved the service!

Douglas May

See Sales Manager Ray as he really takes his time to truly earn your business and not just force a car on you. His sales rep Marc was exceptional in showing us the vehicles Ray lined up for us and we made the deal same day!! Thanks Queens Auto Mall for such an amazing experience.

Carl E Jr

Wasted my entire Saturday. I came by the Thursday before this Saturday and was interested in the 2016 Mitsubishi outlander. On that Thurs, I had a trade in, but it's so old. The trade in was a 2002 Toyota Highlander. And I was also going to put 2000 down. They took long and it was late that Thurs, so I said I would be back Saturday. When I returned Saturday, I told them that I sold the Toyota, but I agreed to give them the cash value they offered me for it (which was 1500). They made me sit in the show room for 6 HOURS asking me for more down because the bank had their heart set on making the deal with the trade in. A 2002 Toyota? They wanted to offer me maybe 1500 for that car anyway and I'm offering the same cash value, actually more, $2000 plus the $2000 I was originally putting down. $4000 now! It made no sense and sounded fabricated. They gave me a run around for hours and hours and I just wanted to leave but they said to wait a few minutes each time, which turned into another hour each time! I could understand if it was a $30k or even $20k car, the car was a damn $12k car! I wasn't borrowing much and $4000 is A LOT DOWN for the amount I'm borrowing. Just a real waste of my Saturday and very inconsiderate. I wouldn't be surprised if they sold that car and didn't know how to tell me they sold it because they kept trying to push me into other cars. Worst experience of any car "dealership"! Don't waste your time!

navita phagoo

Best Experience Ever!! AMAZING staff that helps you in every way! Shout out to MUNEER for helping me find the perfect car that suits me Go here for your next car

Cole Smith

First seen the SUV with one person and when I came In to purchase the vehicle it was like no one wanted to help. Absolutely worst service I have ever had at a dealership. Got the loan and everything set before I got here it took over 4 hours to finalize everything. I waited over 40 min for them just to put the plates on the car. Instead to filling the truck up with gas they have a 25.00 voucher for me to fill it myself and they normally do car wash with purchase but of course they didn't even clean the SUV out. I guess you have to spend more than 21k in a dealership to get good service. There was a guy who came after us that was getting his car washed. When I asked the guy at the front desk, weren't they suppose to wash the car, in a rude way he said no not always, they give vouchers which is not true, when I asked to speak to the manager he was polite and tried to help out by getting the SUV washed and filling up th 25 dollar of gas. They need to train a new staff in customer service or at least how to act like a decent human being. I do not recommend this place to anyone looking for the minimum of decent survice. Buying a car should not have been this hard and should have not taken this long.

D M

What is up world !!! So my experience at Queens auto mall Was Great . From the very first step through the door . I was greeted right away by a great person named shondell . Not only did he provide a great service he went above and beyond to make sure we got the car we wanted . Parking was no issue and everyone was nice . this is the place to go if your looking to buy a new or used car . With all places paperwork takes time bare in mind we are all human !! So 5 stars isn't enough honestly. So what are you waiting for go see shondell at queens auto mall asap !!!!

Jhon Robert

I worked with the Salesman Ray on my purchase. He walked us through the entire purchasing process with complete transparency, skill and ease. He was extremely professional. He got me the car I wanted for the price. He went the extra mile to make sure that I got the deal. I left happy and have no regret. So far I purchased 8 cars before from other dealers but Queens Auto Mall was very smooth and no humiliation. I am thankful to them for being professional, respectful to customer and well trained the sales person, understand the customer needs. This is a very great place to do business.

The Brenda Show

Very good customer service from shondel, mike and the other staff Would recommend anyone to shop here

Bryan Gubitosi

Called in about a car and asked for all the dealer and processing fees. Sue told me she wasn’t sure and would call me back after she spoke with sales manager. Calls me back and tells me all there is is $1,990 in dealer and processing fees then taxes on top. Show up and they try to run me around charging me $3,800 plus tax for all the fees. How can a place possibly have that much in fees when most places charge $500-$900

HIP HOP

David white was very polite, patient and helpful he made my experience at queens auto mall pleasant and he is a very cool dude

Locksley Brown

Never mind calling, they will give you the run- around. In addition, they’ll tell you anything to convince you at first, but it’s not worth the headache. I personally don’t recommend Queens Auto Mall.

Paul Taxter

We worked with David. He was great. They worked with us through the process. I recommend them 100%

Gwenn c

Thank you so much for putting me on the road after my previous repossession. Sales rep Edwin and his manager Ray really helped me out and I will refer all my family and friends!

Ayesha Ameer

David White was our sales rep and he did an awesome jib,got us a great car and great deal.He took the time to sit and explain in details all of our options and went above and beyond. Thank you David,will recommend you to anyone I know.Great service and thanks to Mike also

Michael Adams

I wasn't really sure how my visit was going to go. I've never purchased a car from a business before. The sales rep I met was helpful and guided me in the right direction. She didn't give me the run around and all the cars seemed to be in really good shape.

David Martinez

One of the best dealer in NYC recommend this dealer. Go see black Jesus help get my dream car. Black Jesus make it happen

Zack thompson

My experience with Joel was very good

Supanpreet Singh

Hi my name is baljinder ....I saw the Ford Fusion queens auto had on cargurus ...my salesperson Shondell was the best. He got me a great interest rate ....I love this car .. go see him

Caitlin Cawood

As someone not from the city there is NO parking anywhere and was yelled at by a worker for parking behind the building. On top of the not great start to the experience was lied to over the phone about pricing and fees that would be included. What kind of place charges $4,000 in fees?!?!? Unheard of and is all going straight into the owners pocket, if you plan on looking at a car here you may as well add double the fees and reg you thought you’d be paying. Would put 0 stars if I could especially after driving so far to see the car and being lied to over the phone.

Royal Empress

Let me start off by saying Marc C. (sales) Amit (DMV I think lol) Peter (finance) Mike(person who runs your credit to get approvals) and Ray are beyond friendly, professional, nice and will work with you going above and beyond to get you what you can get into. Suprisingly with chopped up credit my process was very swift and I mean swift and rolled out with a 2017 Honda.

naji Jahvid looby

I had a wonderful experience at this dealership. Joel was not only extremely patient but understanding. I appreciated how everyone took the time to break everything down for me. 10/10 would recommend to friends and family.

ARSLONBEK ISOMOV

The reason why I rate this place low because they ask too much money for down for the used car, and the time I said fine I will put some money on down they said they will reach out to me with results which they didn’t. All they have said was, “we will going to call you back within an hour.” This happen every time I called them. This place should have some respect to their customers.

Cindy Cheung

Bought a BMW from them, they gave me the okay that the car was good to go. Then the next day, the car broke down in the middle of the highway. To make things worse, they reject all my calls and the car continues to break down two more times after they "replaced" the alternator. Now they won't take my car back. And saying it's "repaired. If you're looking to waste your money on junk, buy from them. But if you're looking for a car that'll run, steer clear of this place. They're frauds.

Tylisha Sapp

Thank u to Carlos Santana he help my brother to buy a nice BMW he offer us coffe juice even donuts and make us always feel at home thank Carlos see u soon for trade my car

Leah 2 Martinez bk

Yes just wanna say that you mr Hans are A very professional individual that's very aware of your inventory and one more thing any body in the market for a used or new Mitsubishi go check the queens auto mall Team I couldn't believe my eyes of they very big inventory and very clean cars and the prices are real the prices they say they are first dealer that I go & come out with the car I wanted and the payments I wanted, queens auto mall is the best, they did everything for me got me my insurance and my plates, all I had to do was drive out in my 2018 BMW x5 Plus got a check for taking a friend to get a car is a win win @ queens auto mall, make sure you ask for Hans he makes it happen, super happy,,luv queens auto mall ❤❤❤

Will Singleton

They have a good selection of cars but their advertised prices make little difference. When I tried to talk price, they added on almost $4000 in fees (not including taxes) on a $15,000 car! When I said I would not pay that, they tried to get me in a less expensive car but kept the fees! The whole experience felt like a classic used car dealer - I don't need to buy a car like that.

Boujie Roberts

They’re great during the time of purchase to sell you the car but soon as u contact them not even a month later cause u was sold a lemon they turn that nice service right off and brush you off for months I’m now taking this to the next level to file a huge complaint against them. If they sell a bad car they should do something, but to them they feel like those papers are signed and their relationship with me is over, but no it is not cause they still have a business to run and I was sold an unreliable vehicle.

Isabel Ramirez

Had a great experience. Mercy was a great help, very knowledgeable and is straight forward with you. If you ask for Mercy.

Andrew Turner

This dealership gave us exceptional service. Would definitely do business again. Sales Manager Ray was great in assisting us and never left our side. Thanks!

Brian Kim

Traffic is always bad getting to this place, they are located right off VanWyck and there's no customer parking or valet. Take a look at Carfax before choosing your car, you'll see they try just about anything that they can make profit out of. Car's with major accidents purchased from auction

Alex Padilla

Edit to manager response: Seriously? Added picture of credit run. Google the phone number, and see what comes up. Stop lying and saying your customers "haven't been to your dealership" or imply that they are confused, it's insulting. These guys ran my credit when I explicitly told them not to & I NEVER signed the credit authorization form. I filled it out and left the signature blank & told him “we need to talk about price before we even run the credit”. (I was shopping around for a specific car so I didnt want my credit ran in 4-5 dealerships). I did the same everywhere. I check my credit now & there it is. A credit check from Queens Auto Mall. Also they add about 5-7k in fees to the advertised price. And they play that game where they supposedly talk to the finance guy & try to work a “deal” for you. So it ends up being a huge waste of time.

Bizarre Skillet

They charge you nearly $1,000 for their "inspection"/dealer fees but, one month later you'll need your oil changed and discover your car was a rental. They're super dishonest. Go to an actual dealership, not this sham. Also, whatever the car's listed price is, they'll bump it up at least $6,000 for the final price. Disgusting.

Natalie Hernandez

I wasn't sure about the car buying process, but the staff here walked me through it. Everyone was really helpful, and my credit was approved.

Jennifer Baez

We found this auto mall online searching for cars, i never thought this experience was going to be so easy and not stressful. We had Carlos Santana as our sales representative and i tell you he did not give up on us, even though we had price bracket. He kept on searching for cars none stop, he has an amazing humor and will also have you laughing. He was very honest during the car search and will sincerely tell us which will be our best option. The financial team also was a great help they gave us options and they were pretty quick. They had the drive to help us get a car. On behalf of me and Geral thank you so much Carlos Santana we appreciate for everything you.

Timathy Jone 2

The staff was very helpful and friendly. The salesman, management and finance People were well very knowgable, hellpfull and made buying a car easy And fast ,thanks hans & queens auto mall for the process of my second car From queens auto mall

Daniel Torres

Very nice time my wife and me just had with u Carlos Santana, thanks my be so human, taking care every detail. My rent is almost finish see u soon to buy my car and I send some people to get your VIP service. Thank u carlos

Ava Wilson

I'd recommend Queens Auto Mall to anyone looking to buy a car. The sales reps aren't pushy, and the cars are all really nice.

MR Rey

Thank you Saleman Edwin.... U are the best and very helpful...

L Wiles

I went there to check out this Nissan Altima that they posted online, I called first, and they said that the car was there, so I set up an appointment. I showed up and when they went to look for the car, I was told the owner liked the car and went to do a run in the car... ummm, what?! I decided to look at other cars in the lot. The prices seem extra low online, but then you go in person and they'll tag on an extra $5K to the price. Went elsewhere and found a newer car for almost the same price that was cleaner with way more features and decided to go with that... especially because here, you have to run a check on your credit/apply for a loan BEFORE you even test drive the car. Why? What if I test drive a car and decide I don't like it and now that's an inquiry on my credit? I have to decide that I like it first. Pass. The guys at the front desk were cool and humorous, that was the only positive to this place. Their policies and car upkeep need revamping. Their cars need to be able to start. There were a couple that I couldn't look at because they wouldn't even turn on. It was starting to get a "flea market of cars" feel after a while...

Neven40 .

2015 Convertible Mustang We made a deal over the phone and emails to buy this car, i tought this is a serious dealer so i believed all they told me... Listed price was 13999$, but they have big dealer fees like u have to pay for transportation from the place where dealer bought this car to the place where dealer is, even though the car is already at dealer, U also have to pay 1200$ some detailing and more other smaller fees With all this fees price was 16000$ and they told me over the phone best price they can do for me is 500$ off so it would be 15500$ When i went there the price was over 16000$ , i asked what about 15500$, they were like smiling at me and asked me who told me that, i told them it was their manager Alex Murphy, and they said he is off today and we cant contact him, so it's either take it for 16000 or leave it, after i flew there. Over the phone before i went there they said car is like brand new, and everything works and ofc it doesn't: ---First of all they said i will get license plates in 5-10 business day, it's been already 3 weeks and i didn't get it, and i need this car working perfectly and with regular license plates because its for my car rental bussines ---second thing is that back window doesn't close all the way, there is a gap like 3 inches and u have to push it hard with hand in order to close it ---back up camera works 50% of time ---windshield liquid doesn't spray on windshield, i checked the tank and its full I gaved them a call and explained whats wrong, they said someone will give me a call same day, i was waiting and no one called I tryed again after 2 days, they said the same thing, and ofc again no one called me I tryed again 7 days later, wich is today I forgot to say i purchased 4 year warranty for this car bumper to bumper So today they told me all that things that doesn't work on the car are not covered by warranty, This has nothing to do with warranty, because they said everything works perfectly and it doesn't Overall they just want ur money and they don't care about u

Marry Gonzalez

I've never been to a dealer where i was In as and out that quickly . Im used to being at a dealership for hours finishing The paperwork to purchase the car ,thanks to our sales rep Hans was very knowledgaeable and professional thanks every one at queens auto mall

Moshe Abramov

Bought an x5 total lemon they mask all the problems to their cars once you sign the paperwork the headaches your if i can give negative stars i would do that also biggest ripoff

Livingston O'Brian

Horrible customer service, dont ever buy your vehicle here you will regret it!!

Yemi Banigbe

I didn't want to write a review before now, I'm however doing it now so others can learn from my experience. I saw one of their cars advertised online at a good rate, I called to get the full deal and out of the door price. I informed Selena I was calling out of State and my drive to the dealership was almost 5 hours away, I even asked if I could make a deposit on the car to show my interest and come over the following morning to close the deal. She told me not to worry with deposit that what I see online is what I get. I sent sms the morning before again reminder her I was coming for the car which she acknowledged. Driving almost 5 hours to dealership in NY traffic, only to get there, tested the car, sat with the finance guy to make payment and was given a bill of $11,000 more than the advertised price. I was so disappointed. The excuse they gave me was that their cars belong to a bank and the price I saw online was discounted price which the bank changed the morning I got there. I got to the office around 9am. They gave me $40 voucher for fuel to apologise which I can't use as I do not leave in NY. It was not a nice experience for me. I wish I read the reviews before going over

Alejandro Perez

As* backwards establishment. They wouldn’t sell me a car because I had an out of state license. They have no clue about driving laws. That’s fine. I went down the street and gave a different dealership my 36k.

ROGER DUNCAN

Anthony was a good guy he did a excellent job and I will go back again and again thank you guys

birmania disla

Carlos Santana helps me to get my car he was very attentive to my needs and helped me get what I was looking for with the budget I presented. He is patience and has good listening skills ..

James Watts

Ray M. made my first car buying experience a pleasant one. He worked with me patiently to find the perfect car to suit my budget and needs. His customer service is second to none. If you need a car, please go see him.

WINSTON CLARKE

Shondell was awesome! He took care of everything we didn't have to lift a finger. Would come here anytime!

OfficialLyricist

Shondell, was amazing he took really good care of me through out the process. If you ever go to to this dealership request for Shondell.

Juan Gonzalez

I HAD A GREAT EXPERIENCE, WITH THE SALESMAN... ANDRES OCHOA. HE WAS VERY HELPFUL, HE HAD ALOT OF PATIENCE WITH ME. I WOULD HIGHLY RECOMMEND QUEENS AUTO MALL AUCTION HOUSE. REST OF THE STAFF WAS GREAT.

Junior Daguizan

They use scam tactics to get you to buy a car and depending on what's in your wallet they'll push you in to the car they want you to have.

Dorin Movanu

I'm gonna say that I did not visit the dealership, however after reading all the reviews, good and bad, I believe more the negative than the positive. Being in customer service i know how reviews are obtained, I also know that the negative ones, specially when they all say pretty much the same thing, are true. The car that I want has a good advertised price, almost to good to be yrue, I always said to myself. And I'm right, it's a pure. I appreciate Patrick answering all the reviews, good and bad, but maybe you should work more on quality than quantity. Anyways, thanks for all the people that left reviews, helped me Dodge a bullet.

Ana Brown

Very personalized service by Mr Hans Who made me feel very Comfortable With my purchase , all staff was very courteous including general managers , Will recomend for old or new vehicle To any one looking for a vehicle, very warming atmosphere,, good job every one

Justin Goris

DAVID WHITE WAS MY SALE REP AT QUEENS AUTO MALL HE WAS VERY POLITE AND PACIENT AND ANSWER ALL MY QUESTION HIGHLY RECOMENDED HIM IF ANY ONE IS GOING TO BUY A CAR AT QUEENS AUTO MALL ASK FOR DAVID WHITE AS A REP AT THIS DALER.

Anthony Brown 3rd

Thank you thank you hans and everyone da Help me drive even tho I had a repo & a 497 Credit score they sure made me a believer And even after they knew my situation they still work with me like i had a 800 credit score Also thanks for not looking down on me cause of my credit really appreciate the help, queens auto mall is the best, don't believe me go see for yourself,,

Jeylani Dublin

This was an awesome experience. I was looking for a bigger SUV with decent gas mileage. Shondell was very patient and provided great assistance in terms of leading me to the vehicles that best fit my preferences. An awesome dealership with a great support staff/customer service. Thanks guys.

Lj Stavreski

I know a few people who purchased cars from this location. The cars are really nice and running great. I went in to look and was surprised at the quality of the cars. Everything was in great condition and I'm happy to say I purchased a beautiful new car.

Bamban Lopez

Does Sue ever exist? She is the person that called me like 10 times in order for me to go check this 2013 Cadillac ATS for 10,980.00. I get there and out of the sudden the car is 17k, with all this bogus charges. I ran out as fast as I went inside. Stay away!

Hugo Frias

Don’t buy here!!! I got a lemon.Got sold a car with bad transmission.I have them take my car back it’s now going on 3 weeks and the location manager(DEAN)Who told me he is too busy too remember anything.Doesnt even know where my car is located.If you don’t want money and time wasted.Do yourself the favor and stay away from this dealer.If I can give it negative start I would.

Marsiano12

Purchased a vehicle was 4.3k ended up coming out to roughly 7k didnt seem to want me to pay upfront but did it anyways. Was a mistake cars transmission shot 2 months later. Got told the wrong information by the sales rep said the warranty was 2 months (was 1 month). Called and ended up having to pay transmission out of pocket through a friend of theirs. If I could go back to the day I bought the vehicle I would tell my younger self to just leave.

Ranganath Nv

Hello everyone, I am writing this review to just give an insight about this auction house. I went in to purchase a 2017 Volkswagen Passat R-line which had a marked price of 11980 on Edmunds. A little background on how it all started. I was contacted by a customer sales rep named Miss Robin on tuesday as I requested a call back after looking at that advertisement. I was very clear in what I wanted and asked her for a final out of the factory price as I really liked the car and I was coming in from Buffalo to buy this. She dodged around saying she will get me a manager the next day (Wednesday) and get me the final price with taxes and plates and registration. I didn't receive any call back the next day and I called her again. She didn't seem to recognize me at all and I had to introduce myself again. She again told me that I would receive a call the next day (Thursday). No calls or replies again and the same scenario went on till Saturday. I was told by Robin, very clearly and repetitively that I was seeing a out of factory rate of around 2k above MSRP. My budget was around 11k and I was willing to stretch to 14k because the car was in really good shape. I was finally put on to Mr. Miguel who to my dismay didn't give the final price and told me to come in on Sunday. I went to the dealership on Sunday, saw the car, really loved it and asked them the final price to finish my deal. To my surprise, the final price was 17500 approx (various break-ups) which is almost a good 5-6k above what the site says. When I asked them about the customer representative telling me it would be just 2k above the MSRP, the general manager told me that she is just a customer rep and her job is to just set up an appointment. Though Mr. Miguel and the General Manager were really nice and tried giving me the best price, I still felt really bad and didn't buy the car. It was like they gave me a attractive price just to come in and make a visit. I felt this was highly irresponsible and unacceptable behavior by the customer representative. To all the people who are going in to buy the car based on internet prices, be ready to pay atleast a good 5k above that. It was a really bad experience for me. Thanks !

Mike Todd

Can’t belive they have a 4 star rating. A place as garbage as this one. Made sure with the person in charge that there is no additional fees on top of the price only then I am interested walking inside the place the person confirmed that’s the price. First of all to all those 5 star and 4 star rating good luck getting screwed up and being misinformed about the prices. You are paying almost double or even over the double price for the car you could have got anywhere. I will make sure to post this everywhere so scam dealers gets no business and people start realizing that what these dealers are upto. Walked inside the place. Asked for the car, the car which had a value of 7,000. They ask for 3,000 down. Pay installments for over 8,000$ and on top of that taxes and fees which will cost another 6,000$ So in all I will end up paying 17,000$ for a car who’s jelly blue book value is 7,000$.

Manllelynne Rojas

My sales manager was William Manzanillo, he was amazing, I thank him so much because I though that I wasn’t going to be able to get my car he made it happen, the process was super easy and fast, I left very excited!, he made sure I got the car I wanted with all the options I needed and the miles, I want to thank William Manzanillo and all the managers that made my process so easy and affordable, thank you so much, when you go make sure you ask for WILLIAM MANZANILLO he’s the best.

Ali Hussain

Drove out from Long island. Was promised the car was 15,980.00 plus tax. Once i was ready to buy the car it was 20,700 including tax. That's still 2 racks more then i was promised. Wasted my time. Don't go here.

Donielle Walker

Don't not purchase anything from the dealership. Once you buy the car the whole staff can care less about you and the car.

Mrs. Singh

I couldn't even get off the ground floor I just couldn't get straight answers and when I requested a different salesperson to speak to they refused if a company cant answer some simple straight forward question then a red flag goes up. so I did some research on the company and will not comment but will say this, do your own research before you deal with them

FT Wreckless

Great experience with salesman Anthony Morales. Greeted us and was very thorough and professional throughout the process of purchasing a vehicle.

Cristina Rojas

We went with my sister to buy her a car and Carlos was so pleasant to work with and attentive, His customers service is indeed what made us do business with him!! Will definitely be back to Carlos!!

K Mitchell

Waited for 45 minutes after I came at 9am no one came to work to sell cars so I left

Kristine Esposito

It must be that I'm a Girl !!! they Wouldn't let me test drive the car!!!! I'm not the only girl looking at review that has had this problem. They wanted me to take financial responsibility for it before I could drive it. WHY??? Would I buy a car before I have driven it!!!! Im Flabbergasted I spent 2 hrs with them and I didn't even drive the car!!! Went over everything in the car. It looked clean. That was the only saving Grace I am appalled by the way I was treated!!! they asked me things like have you EVER had car insurance. SMH I drive there!!! I have been driving since I was 15. And used to race cars and I've never been in a car accident. At all of the car dealership i have been to I have been able to test drive the car I was looking at. I'm still in shocks! I did dress down. Because I know I look under a car to check the muffler and I check the oil before I buy it But to be treated like crap.I knew more about the car than the sales guy did!! But there I was wondering if be able drive this car!! Even after they ran my credit. They wouldn't let me drive. Tell they had an agreed on price. Again I haven't even driven the car!! Why in the world would I take financial responsibility for a car i never drove!! Very high pressure sales tactics I wasn't able to get a line by line price!! They just talked about how much my payment would be And it was over 75% more per month then I have been quoted at other dealerships. DONT WASTE YOUR TIME!! On a happy note I did buy a car that I love from an amazing dealership that I will be buying cars from for in the future!! They missed out on a live long customer!!

James Bond

Yes, hans is the best sales man i ever got as a sales person bought 2 cars already from queens auto mall and hans been my sales. Person both time hes great, thanks again hans

Joanna Palmer

I was well taken care of. Great deals!

Brandon Denney

Please believe the 1 star reviews... I set up an appointment to see a car listed online for a good price. I was coming from about an hour and a half away and let them know I didn’t want to waste my time if there was something wrong with the car or the price listed. Robyn assured me that all was in order and made the appointment. When I got there they didn’t have the car. They also add at least $2500 in “fees” to the advertised price.

Heather Marie

My husband and I went to this dealership to purchase a car listed at $14.9K. When we were ready to purchase it they added another $10,000 in hidden fees for a total of over $24,000! One of the "fees" they even referred to as "discount" but no-- it was not a discount, it was another fee they were going to charge us. They had no intention of mentioning these fees, what the total cost was or being transparent whatsoever. They quickly skimmed the paperwork and pointed to where to sign without even mentioning all of the other surprise fees. Luckily we reviewed the paperwork in detail on our own and caught it before signing. We absolutely did not end up purchasing the car from them. The prices online and the prices they quote you are not what you'll end up paying. They make up fees for everything to get the real number up significantly. Extremely unethical dealership. Also promised they would service the vehicle with any service fees if there were any problems in the first 30days but refused to provide anything in writing -- another red flag. Then when we got the financing doc to sign, they also snuck in a $2,500 service package fee on the contract too. Was there any information about the service package presented to us? No. Again, nothing in writing, just another fee. We were serious buyers but we're taking our money somewhere else. Also, just a heads up-- do not use the restroom there. It is not safe. There is about an inch to two inches of wet mold growing around the entire restroom floor. The bathrooms must not have been cleaned in over a year. Offices were filthy too. We should have walked out sooner. Don't waste your time here.

Karina Pacheco

Come see shondell aka black Jesus got three cars from him love him !!!! Thank you!

Crystal Burnett

Beautiful selection of cars, nice show room with friendly staff. With that being said.. as a response to a review that my mother had posted on car gurus. The parking was horrible. They did not offer FREE valet parking as they claimed, I was told drive around the blocks to find something (took ever, finally someone moved a small rd block so we could park up front.) secondly we weren’t able to even test drive the car, I don’t believe the car was even recently inspected and we were told there was no insurance on the car so we couldn’t test drive it but then blamed it on the weather conditions. The car went from being 9,900 dollars or so to over $16,000. I won’t play the “female card” as they put in their response back to my mother but I will say I believe they attempted to take advantage regardless of my gender... The car wasn’t even that spectacular. It was a used Subaru Legacy. They were not willing to work on price and added on all these other crazy charges. Dodged a bullet not purchasing a car from them truthfully. There’s plenty of other great used car dealerships in the area. Don’t waste your time going to this place.

Big Nuke

Unprofessional, had me waiting 2 hours just to tell me I didn’t qualify. Come to find out the price was marked up with a bunch of fees. CARVANA was a much better experience... Zero Down payment same year lower miles

DeadFace Ent

I Am Happy with the Experience I received today at queens Auto Mall . Thanks to Joel , who was very patient and helpful with me during the whole process and he made it happen . This is my first car purchase and I’m only 19 years old , next time I come to Queens auto mall I would like Joel to assist me in the future.

Panna

Great selections of inventory! Good price! Customer service can be improved! Do your own research and your own homework. Do not feel intimidated by anyone when signing your deal; ask questions if you're not sure about something regardless of how they make you feel, even if they roll their eyes at you because at the end of the day it's your money not theirs! Thank you Savvas for being patient and kind with me!

Alyssa Cusimano

I purchased a Mercedes back in May from this dealership and received really great service. I was fortunate enough to wrk with Noel who was indeed an amazing sales rep, I work long hours and he was able to help me minimize my time in the dealership to the fullest. The sales manager Mike was also wonderful and they both made the process very simple, and concise, and what could have been an all day process was done in just a few hours. They even stood longer than expected and finished all my paperwork past their closing hours! The insurance guy was even amazing! I would absolutely recommend this dealership to anyone looking for quality & great service!

Afdhal Azmeer

Wanna thanks Hans and the queens auto mall team for getting me in this beautiful 2014 fusion wanna thanks you guys, Any one in the market for a car go check them out they good

Barbiegirl101 m

I bought a Honda CRV 4 months ago and this is the second time my car is in the shop. They sold me a car that is not worth what I pay for. The guy lie to me about the guarantee I bought. He said that I didn't have to pay any money that the guarantee will covered everything pumper to pumper, but he was lying. The dealer charged me more than half of the price they charged me plus a 300 deductible. They also charged me a lot of money for the paper work. This is the 4th car I have bought but from different dealers and they have never charged me so much $$$ like this one. I think they even charged me for the ink and the staples. They didn't even gave me a discount on the price and I paid the car cash after the guy said to me that he will give me a discount. Please read every paper before you sign it. I trust them and they fool me. They all just fool of crab. They brainwashed you and then at the end all they do is lie to you.

William F. Harri

See Ray M. he's a very friendly person that listens to you and wants the best for you. He was never pushy like some salesmen can be when selling cars or products as such which definitely made the buying experience more comfortable and relaxed. I would highly recommend him and this dealership to my friends and family!

Bethany S

I had a really great experience here. I purchased my first car here and I've recommended the place to several friends.

Annie A

My husband and I were there on 4/13/19 we pulled up to the front of the building where they offer valet parking. We were greeted by a young man named Aamir, a humble, but trust worthy person. The reason I say trust worthy is becasue we came to the Auction house for a certain car and Aamir encouraged and showed us different options for far less and more in our budget. The finance guy Favian also went to bat for us on our loan. We were very impressed with Aamir, Favian and the entire operation of the office. The General Manager came and checked on us and over all we had a great experience, Aamir stayed with us the entire way until we were handed the keys to our car. We would definitely recommend these guys and this establishment. ***** Loved our Experience! Don't Let Aamir's young look fool you he knows everything when it comes to cars!

Domingo Valdez

Thank u carlos santana for the most confortable time when we r purchase a car. As soon we was there he offer us what do u wants to drinks? I ask what u have, he answer what u want? I was surprised. And then with my nephew he went for ballons and donuts. My sister car is amazing thank u mr Santana

Bryan Garcia

Came here about 2 years , they offer you a 100 dollar check so they can force you to sit and give them a 5 start review before you can negotiate with them about the car you want. 2 faced sales representatives. A big rip off , they lie to you about you APR and stuff .

Sisi Rodriguez

I’ve had a bitter experience with this dealership. Their service is awful, the staff is unprofessional! Never mind calling, they will give you the run- around. In addition, they’ll tell you anything to convince you at first, but it’s not worth the headache. I personally don’t recommend Queens Auto Mall.

Marcos Lima

Hans and queens auto mall did everything They said they would. I would strongly recommend hans and queens auto mall to

Angela Edwards

A hot mess.

shivanie madoo

Walked into this dealership and my first question to the sales person (William) was "Does the down payment go towards to initial price of the vehicle or do you have dealer fees?" he assured me that it would only be going towards the vehicle tag price. Ended up purchasing a vehicle. The price of the vehicle (BMW x1) is $12,980 after the dealer fees of $3,000, warranty of $1,800, taxes and DMV fees my car is now $20k (thats a 7K increase!!). My mistake was putting a down payment before signing the papers as I am now "locked in". After being promised an APR of 3-4% by the sales manager Ray I later realized that was a lie seeing that my APR is now 9% leaving the total price of my car at $25k after finance. I returned to the dealership after going over the documents to see if there was any way out. I was told there was absolutely no way out because my DMV docs were already being processed (insane because 3 weeks later and I still don't have plates for something that was in "process'). Im giving 1 star solely because I spoke to the general manager who seemed genuine enough to provide a settlement. I hope someone reads this review before purchasing here like I unfortunately did. SAVE YOURSELF.

Rin Tintin

We would buy from you again, yes we had a miss understanding so next time we may need to talk by email.

Victor Linares

I was taken for a fool. The sales man gave me a price and I specifically asked if there were going to be any other charges beside taxes and DMV. After run my credit too many times they high jacked the price by over $5000 and got my credit messed up and I did not get a car. I wish there was a way to get them out of business they rip people of. I hope BBB do something, this dealer is a rip off....

Gisela Suncar

I went in specifically for an suv a 2017 or 2019. Bmw x5 m,power hans greeted me at the door ,was not pushy at all, Showed me exactly what i wanted no nonsense , no up selling, this was the best car buying experience i have ever had , highly recommended queens auto mall

Cypher Wisdom

Shondell was an excellent sales person.

Stuart S

Hey first want to say sorry for being mean To the guys that try to help me sorry hans and The rest of the guys cheers maig ,thanks to hans and the whole team at queens auto mall auction house for helping me get my first car in 7 years since I came from England, this guys was great, i highly recommend hans and the mr savvas for making things right ,cheers migh

Allen Martinez

Whao wanna say that Hans and queens auto mall are by far the most easy and professional way to buy a car soon as I walked tru the door I was greeted by hans which made the whole car buying experience so easy and understanding, was out of there driving in exactly 2 hours, i highly recommend queens auto mall

Frank Cianciotti

People are very nice until you meet the sales manager. Then it's every cliche you have ever heard about used car salesmen. Undervalue your trade in. Add absurd dealer costs to the price. Discourteously made me wait over 15 minutes for a counter offer. I walked out.

Vince Rouse

I have had a great experience. Ray was extremely helpful and truly cared about finding the right vehicle for me. He followed up with mes multiple times after the purchase and made sure that I knew about all of my new vehicle's features. He also helped me to get the best deal on the price of the vehicle. Great dealership, would highly recommend! Ray is the guy!

Austin Dow

I wanted to give this place 5 stars after the phone call conversations i had with Robin, but after visiting I’ve reduced that to 1 (would put zero if I could). Robin was professional on the phone but as a cash customer, I found it a bit sketchy that she wouldn’t give me out the door pricing. I asked robin what the fees were (doc., dealer, reg., etc.) so I could have the check written when i got there - trying to get that info was like pulling teeth. She said to come in and negotiate, even though I said I would happily pay the asking price. (How does that make sense?) I wanted to figure out the numbers before arriving as I already knew I wanted the car but live over 4 hours away and didn’t want to make the trip only to leave the dealership without a new vehicle. She said, and I quote “the fees will be at least $2000” ..... talk about a red flag. But I decided to give them the benefit of the doubt. Upon arrival, the car was dead with many error codes popping up. No biggie I thought - they just grabbed the jumper box and and jumped the car which then started. After that, we decided to go over the numbers without them even offering to test drive. I also noticed the window sticker had the car advertised for $20600 and online was $13,900.... talk about ripping someone off. All of their cars were marked up 30-50% from the online price! As stated, the price online was $13,900 and after the “fees” that robin stated, as per her manager (whom she said she asked)were $995 for doc and $995 for dealer prep, so just under $2000 total. After waiting for 50 minutes with no updates or any sort of communication, they brought me back with the sales manager and the total cost came out to about $18500 (keep in mind taxes were about $500, leaving $4000 in “fees) TLDR; add $5000 -$8000 to the sales price online to find your sales price

Kenneth Broder

Great attention and service. Ask for Carlos Santana, he was so helpful to my brother while he was looking for a car to purchase.

Anderson Richards

Yes wanna take this time to thanks Queens auto mall and sales representative Mr Hans for taking me from a 2012 Rogue to a 2019 Mitsubishi eclipse, thanks you hillsidemitsubichi ,any body in the market go check this guys out they amazing, thank you hans and Queens auto mall & hillsidemitsubichi

Wavey Jay

Very great business managers & staff are very professional bought a 2015 Lexus is250 in March and they took good care of me as I was very nervous. The car has been amazing so far I can't complain you won't regret it

Raul Vidal

Carlos Santana, thank u for be nice while my sister. You are the BEST.

Nicholas Bennett

I worked with Raymond and his manager Ray M. on purchasing a vehicle at this dealer. Ray was so helpful, polite, and overall interested in meeting my needs. He was not at all pushy and patiently went through the credit application process with me. I did not have to worry about any paperwork. Ray took care of everything swimmingly. I will definitely be working with them in the future. I am very happy with my purchase. Thank you!

Timothy Jones

Amazed how fast and my approval was soon as I got to dealer i was greeted by Hans who also parked my old car , thanks everyone at queens auto mall and hans, for taking me from my 2005 Honda odyssey to a 2018 Honda odyssey, you guys are great would highly recommend to all my friends and family

Horsepower Concepts

Two cars one truck never had a problem great service

Mason Henderson

Queens Auto Mall is by far the best place to trade your car in. They offered me a significantly higher price than other dealerships did.

Renee Brandy

First time car buyer so I was definitely daunted by the process and the integrity of the sales man. I was fortunate enough to get Anthony Morales. He was kind, knowledgeable and helped me to make the right decision. Thankfully it was the car I originally wanted anyway, but he showed me others to make sure that I was making the most informed decision. From soup to nuts, other than the financing portion he handled himself...including putting my plates on my car. He was wonderful and is highly recommended. Thank you, Anthony!!!!

Bobby Sukhdeo

Great service...go see shondell

CHE Nunez

What a wonderful experience with Carlos Santana! He was very knowledgeable with outstanding customer service! My friend is really happy with the purchase. Thanks.

RickyFranko

WARNING...This place is a scam they advertise low prices to get you in and then say it was a typo last time I was there they tried to switch out a dodge charger on me saying someone e just bought it they are scammers GO SOMEWHERE ELSE

Hal Chen

This car dealer likes to deceive people who buy a car, be careful

P G.

Don’t waste your time calling or going to this place. I spoke to two sales people - Robyn and Patrick and I set up a date and time to see a car. I called hours before the time scheduled just to make sure the car was there, since I had to drive 50 min with 2 kids. Got there and they were absolutely rude, none of the people I’ve talked to could see me and guess what? The vehicle wasn’t there. And they couldn’t care less about me “wasting” me time going there. I can’t believe how this place sells cars with people like that ! Just awful !!!

Destinee James

Walked in just to see the car and left with it a few hours later! Received immediate help from Edwin! I am young and building my credit but they still got me approved with a fair interest rate! So happy with my new BMW 4 Series!

Labinot Jakupaj

Their service is awful, the Sales Menager Dean is unprofessional. I bought a car with ABS light on, service due on, tracktion control on. When i call them , they dont won to talk to you.

nahida parveen

They listed a car for 9800 I wanted to buy cash and they told me I have to pay 14k

mathese shaday

Go see shondell...him ah do best....got me in my bmw 528...respect mi general

Berber

I was referred by my friend kerisha to shondell who helped her get a bmw x1....and words cant even explain how happy i am......they made it happen in a bad situation.....and thank you ROB....you worked very hard for me and thank you Ray the manager....come and see them.....who god bless no man curse...

milton moncayo

Came here to buy a used car. Expecting a long day here but the staff help out and was always there telling me updates and helping with my insurance. Hans was especially helpful. Keep moving things along and answering all my questions. I will recommend this place to my fam and friends.

Rachel catchen

was told at 9am the car I was looking at was available. Got there around 12noon and it was sold, had large Capital letters on the car info that said SOLD. They offered more cars which was nice but it had a price around $11,955 so $12,000. After all their added fees the car became a $17,000 car. DONT WASTE YOUR TIME. There was a fee called “discount” and it added 995 to the price

Maria Coron

Thank you Carlos Santana for all the good attention my sister and her husband had in your hands. They are soooooo happy with their new car. Thanks again, you are excellent.

Hilary Rhoades

I purchased a car from here over a year ago, it's still running fantastic. I can't thank them enough!

jailyn pacheco

Deserves 0 STARS, financed a bmw 2 weeks later engine light came on and when you try to reach out to them they direct you to their service dept instead TERRIBLE WORK not to mention the excessive fees. Save your money & go somewhere else.

Maria Martinez

Hey just wanna say this guys were very professional and wasn't pushy at my sales representative was Hans was very respectful and professional answer all of my questions no hesitation of any kind, everyone give queens auto mall they good & they inventory is by far the most clean ,

Sharon Polski

They have a great program where you can get a reward for referring a friend. I refer everyone I know is looking for a car.

Don Fresh

Go see see Shondell at Queens Auto. Best customer service.

ramon acevedo

After days of lies and excuses finally been told car sold but we need more money down

Jhon Scott

Salesman Neville was good and was following his manager Rays command every step of the way until a deal was made. Thank you guys so much for the time and patience.

Jake Micheal

This place is a sham and they jip you of your money. I would not refer to anybody i know to go here. They try to hit you with some good customer service (even then its pretty bad because obviously the job is to sell a car but they are suppose to make you feel good about and let you know about your vehicle while you are there but they just push you out for a sale and thats it) then they get you through a whole process just to sell you a car that will eventually have multiple and i mean multiple problems along the line. This whole place isnt what it seems to be and i will never be returning and i suggest nobody else does either.

JaimeDavid Garcia

Just wanna take this time to thanks Hans and the queens auto mall team for making my shopping experience so easy and fast plus Hans was very informative about the car, I highly recommend queens auto mall to everyone there great,thanks Hans you’re guys are the best

Ramon Emilio Mendez

I had a pleasurable visit of Queens Auto Mall with my brother. Sales person Carlos Santana was very welcoming, professional and attentive to details. Fist of all he had the good reflex to listen and understand my need. He then provided a sound, professional advise that has been of great help to narrow down my options and identify the best deal for me. He has gained our trust. Thank you very much!

Shamelle Sargeant

I bought a car the ending of February. 2 weeks later the check engine light came on. Took it back and they do called fixed the problem. Not it’s almost 2 months later and my car is not functioning right. Tried to get it to the dealership had problems cause no flat beds wanted to tow me. Bought a whole new battery the car starts now so I took the chance on driving to the dealership. Car completely shut off on the highway. Me and my husband waited till someone he knows took the chance on towing us. The sales manager there. Attitude is terrible he talks to you like your an dummy. I took my husband with me cause I knew the sales manager was gonna try and play me and as I thought. He tried it with my husband. They wanted me to pay for a diagnostic check and leave the car for a couple days. Long story short I took my car to a licensed mechanic and all the hassle the dealership was giving I didn’t get from the mechanic. The mechanic called me the next day and told me what the problem was and it fixed. My car is running like brand new. I SUGGEST THAT NOBODY BUY ANY CARS FROM THEM. There rip offs

Cheryl CupidWharton

Words cannot explain the service Shondell gave me. Very passionate about hus service and helpful. Excellent service he gave me his best. Seeked all your interest goods bads. And you can call him even in the future for any questions. He is truly a SuperSalesman. Thank you Shondell.

Jarel Evens

theo the manager he was great he help me out with my car.. thank you man you the best.. this place his the house of cars ask for theo and he will hook you up

Usman Afzal

i was there on 08/09/2019 for 2018 toyota camry...instead of giving me toyota camry they are forcing me to go with mitshubishi outlander...coz they have dealership of mitshubishi...they waste my time i wait for 6 hours sitting in mall and at the end the told me you have to put 5k down...they r doing fraud...on the next day i visited another dealership and i got 2019 camry with zero down...so my advise is dont go to these type of big dealership only visit to your local small dealers they have better options..trust me..thanks

Leon Dixon

Greatest car buying experience my sales lady mercy was phenomenal as well as Anthony for assistance with getting everything I needed done once again thanks mercy and Anthony ask for mercy when u call or just want to show up love my bmw

Thomas Torres

I met shondell and he was awesome. He got me in my new Altima. With my bad situation. Go see him...these guys are better than I thought.

luis medeiros

I called this morning to verify that they still had a car that I saw online. The girl who answered checked and assured me that it was there. I told her that I was 1 1/2 hour away and didnt want to waste my time if it wasn’t there or if there was anything wrong with it. She reassured me that everything was good. I spent 1 1/2 hour traveling each was as well as $40 in gas and tolls only to find out that the car was sold yesterday. Of course they tell me that they have other cars for more money. What a waste of time. Don’t trust this place. Not worth it.

Freislyn Cuevas

I Used to work in this place and they have great selection of cars management is good, every sales person is a different experience if you want to have a great experience ask for Carlos Santana he will treat you perfect always is about the customer not just selling and money come and have a great experience guarantee. Queens Auto Mall is about keeping customers happy..

Camaron Zapata

They have an indoor and outdoor showroom which was nice because I ended up there on a rainy day and it was raining!

Ron King

Hans was very informative and took care of all the needs, he gave advise on Future service needs and an approximate time line . other staff were Very helpfull and friendly ,thanks guys I higly recomend queens auto mall

rah pretty

The worst DEALERSHIP in QUEENS all they do is LIE & LIE & LIE very unprofessional TRUST ME !! DO NOT WASTE YOUR TIME HERE!!! I GAVE 1 STAR JUST SO I CAN LEAVE A COMMENT 8-8-19

Emmanuel Fotso

Worst auto dealer in the U.S please don't go there, these people are crook, don't say that you did not know, stay away from them, they sale me a mercedes ml350 3 years ago that has never worked well up to know, it did not pass the inspection, I called them more than 20 times they always said they will call me back up to know, the car always have brake problems, light problems, oil leak ... the mechanic said that I need $15000 to fix the car, when they sale a car the price was $10000 but the collected $14000 from the lender scam scam scam scam scam scam scam

Kenny Pointer

I seen a really great car online and I really wanted to test drive it. Before I went down there, I called to make sure it was still available. The associate gave me all the information on the car, and it was waiting for me when I got there. I gave it a test drive and purchased it the same day. I love my new car.

Steve Carter

Expect to pay a lot more than advertised, period. They will not work with you to get a good price that they claim to do. I'm not sure if them keeping you wait to get a price is part of the sales tactic or horrible customer service. Either way stay far away.

Gloriby Cruz

Omg this people is no good you buy from them if you have any problem wont get any answer from them.

Charles White

Hi I'm Charlie I went to queens auto mall To trade my 2006 dodge charger for a 2014 Chevy Camaro and hans was my salesman Gotta say he was very educated about the inventory and about the car there wasn't a question he couldn't answer, hans is very experienced, and professional, so any body In the market for a vehicle go check hans and the queens auto mall team,, I couldn't believe all the cars they have gotta say they gotta be more than 1000 cars in stock I swear, I'm telling you anyone looking for a car go & see for yourself I even got an extra gas and car wash for free beside the one be already had gave me, ya won't be disappointed

yeuri valdez

What amazing experience with a profesional man Mr Carlos Santana he make my wife feel soo confortable and nice . See u soon Carlos Thank u for help us to pick up the best option and thank u again for the aple and orange Juice

Artem Belyaev

90% of their inventory has an accident reported on their cars. Keep this dealership as your last reserve, before buying a car from this guy's, definitely hire your own "used car appraiser". It will be the best $100 you spend. When I went to purchase my car, they were selling me Mercedes-Benz 2013 White. They advised me that the car was in perfect condition, having 1 MINOR accident, CAR FAX , reported also MINOR accident, The tires were all with out state minimum thread. Sales manager told me that it has passed state inspection. The minor rear accident, ended up being a structural damage. The engine had numerous oil leaks. And the most disgusting thing was that the car they were selling to was over do for the required regular oil change. DONT COMPROMISE YOUR SAFETY, LOOK SOMEWHERE ELSE, HIRE A USED CAR INSPECTION, ( YOU CAN GOOGLE THE SERVICE COMPANY NEAR YOU)