Here you will be able to see the feddbacks of people like you who consume the services and products of Nordstrom Annapolis Mall (Mall) around Maryland area.
At the moment the firm receives a rating of 4.3 out of 5 and that score has been based on 472 reviews.
You may have noticed that the average score it has is very high, and it is based on a very high number of feddbacks, so we may say that the valuation is very faithful. If many people have bothered to evaluate when they've done well with the service, it works.
As you know, we do not usually bother to put feddbacks when these are good and we usually do it only if we have had a problem or incidence...
This Mall corresponds to the category of Department store.
Still a nice store, disappointed with the selection of evening gowns.
Nice place and clean
I really enjoy this store.
Miss Lord and Taylor
Worst customer service from Jordan T. He was so rude and obnoxious
My ladies at MAC and Dior are always super helpful!
Outstanding men's department!
Always a good shopping experience. Fine sales associates and quality merchandise, regardless of the department.
Amazing mall, many stuff to do
Staff is friendly and helpful. Got the Shiseido cream I needed but they didn't have the Armani mascara I needed, which unfortunately, is typical at this Nordstrom's....
Santa breakfast was ok. Store is great
Nice...
The store is neat and organized. Returning an item fast.
Love This Place. Great Service and Professional Staff.
Nice selection.
Superb selection and not too bad prices. Good service.
Love the shoe selection.
High quality service and you will pay for it. Some hidden deals bu you have to look.
Ordered online. Pickup right as you enter. Very efficient. Staff great.
I like this Nordstrom. However they don't have the same large selection as other larger Nordstrom stores I am used to in Chicago. This one doesn't stock some of the higher end mens clothing and shoes.
Pick up service, Excellent
Got something special for me; great experience!
I bought a winter coat in the men's department and it took me five hours of trying different things on and the gentleman helping me never once left my side. I'm grateful I found the things I liked and had a good time doing it and someone that wasn't afraid go through all the extra work to unpack clothes and let me try things on.
Great parking!
I had an Alteration appointment at 7pm which was pleasant and was hoping to shop afterwards for an upcoming trip. Talk about skeleton crew! 2 sales staff upstairs that’s it! One in dresses, one in juniors. Went downstairs and there was slightly more. One in the whole fragrance & make-up department, one in accessories, one in men’s, one in shoes. I was ready to spend but could not get much help and it’s not the staffs fault, it’s whomever is scheduling. Not sure if they are about to go out of business? I am s big fan of both Rack & this store so this was extremely disappointing. Plus I didn’t get much for my trip which was frustrating!
Best customer service.
Always a pleasure
The best Nordstrom on the planet great shoe collection awesome variety of Men's and Women's clothing!!
Service is great but do not use their tailor. I spent $650 on a sport jacket and had it tailored there and it fits terribly.
Good customer service
Great place to hang out. The guys don't really mind.. lots of stores.. Nordstrom's Rack too right?!
Customer service is terrible. They don't like to apologize when they screw up.
Just stopped by for coffee before my eye exam appointment.
Excellent customer service!!
Shopping at Nordstrom is always a pleasure. The cosmetic counter gets a little too busy for me, but still the best shoe selection anywhere, hands down. Love the Pianist- - wish he played more often.
I love to browse the sales.
Very small store
Just left the lingerie department. There was three women working and not one checked on me. Two were at the register and the third was socializing. I needed help to see if I should get that size bra or go down a size. Not once did anyone ask if I wanted a fitting. Very poor customer service. I came to Nordstrom and was willing to pay higher prices than Victoria Secret because I saw they had brands that received good reviews on their bras but if I can’t even get someone to help me pick out the right size than there’s no point.
Nordstrom's shoe department personnel were very helpful
Excellent assistance in men's dept. 5 stars given, if heat had been working on one of the coldest days of the year.
Gisele at the Lancome counter is great!
In and out within 10 minutes.
Always have what Im looking for
Always out of my Mac makeup shades. If you are going there to buy Mac I suggest you go to the Nordstrom in Columbia Mall
Good Mall
Love love Nordstrom, always the best service ever
Very clean and organized. Limited selection of formal dresses.
Excellent customer service!
Bill at Men’s shoes did an awesome job helping me find dress shoes. I hate shoe shopping but he was helpful and very friendly. Go see him if you need shoes.
This location has a wide selection of quality apparel. Unfortunately a majority of the staff seem inexperienced and their attitudes are more casual then I would expect when buying brand clothes.
My favorite store
Best customer service!
I always enjoy visiting Nordstrom, because the staff is always friendly, and helpful.
They have it all.
I go to Nordstrom's because I buy my make up there. I used to shop at all stores in the mall for cosmetics until I was lucky enough to find myself receiving a make over from a Trish MaCovy counter that had it's own artist right there as I was looking over the foundations and the shades available. Ms. Alexandra G. began asking me questions about my skin and before I knew it, I was receiving a full faced transformation. I walked in that department store feeling anything but glamorous but left with my new face, my new outfit and a new, sexy attitude I hadn't felt for a decade. Nordstrom's is known to provide personal shopping service but my new BFF Alexandra changed more than the products on my skin. Her suggestions impressed my dermatologist, my husband and most importantly, gave my confidence a much needed boost that everyone noticed. Thank you Ms. Alexandra. Thank you for everything and can't wait to see you soon!
Nice Nordstrom at The Annapolis Mall. Has a cafe upstairs for lunch and a cofee bar. Has downstairs covered parking which is nice in the winter or when its raining. No Nordstrom Rack at that location. The Nordstrom Rack is a few miles away at The Harbor Center.
Very nice mall!! Great people... just loved chatting with the vendors, visitors and customers. Very relaxed environment with a community blessed with unity, conversation and a clean environment!! Then add in just about any store you can imagine!
Have always had good experiences here.
Always enjoy shopping here!
Always such a pleasure!
Very helpful staff at Nordstrom accessories department.
Can you please bring back Freepeople?
Kim from channel is the best
Loved my lunch with my friend at Nordstrom's today. Happy with my repairs to my bag as well.
Great selection of shoes and dresses.
Love this store
Great mall free parking. Lots of restaurant movie eating COURT yard. Great upscale shopping stores selection.
Went to Nordstrom Annapolis Westfield Mall and tried to take back UGG socks that were bought in Nordstrom In New Jersey. I first walked up to a sales associate in handbags and he told me that "it would take too much time" for him to look the item up and sent me over to the shoe department. I did not have a receipt or the zip code of the person who sent me these socks and the sales associate said he couldn't help. For such a high end store i get better service at a grocery store or the dollar store. Very poor customer service, I have been in retail over 30 years, I know how to treat someone. This store will NEVER get my business.
GREAT selection of jewelry (I was looking for a birthday gift for my mom) and the sales staff is so so helpful. Not crowded for a Saturday which was surprising
Great cafe!!!
Not what Nordstrom used to be. Very average merchandise and staff.
All the good stuff here
I just walked through the store to get to the mall but the store has plenty of options for what you may be looking for.
Nordstrom is a great store to shop. The exceptional products they carry and the professionalism of their staff make for a pleasurable shopping experience. Be sure to stop at the cafe for a bite to eat.
Loved it. Very clean. Associates very professional
If I need to go to a large-scale department store, this is usually my go-to choice. The quality of the clothes and goods remains higher than most or all of the other local department stores and the employees are pleasant and helpful. It's also extremely easy to purchase from their online site and make any returns directly to a convenient returns desk just inside the door without having to wander through the entire store to find the proper department. Parking is easy just outside on a flat lot. The store is accessible from the parking lot without having to wander through the entire mall and appears to be reasonably handicapped-accessible.
Great store and good customer service. Pricey though.
Very helpful, dissatisfied that they charged us 5 bucks to press a shirt..
Girls at Mac and Este Lauder were amazing
Great customer service.
Annapolis Mall is the only Mall in the Annapolis area. Half of the stores in the new addition are closed. Nordstrom has scaled back some of its departments. The lingerie department seems to be carrying only one brand. The larger size clothing department has been moved to make way for a "Home Department". There is much less available in larger size clothing. From there I went to Lord and Taylor, because it is my other "go to" store. Imagine my surprise in finding that Lord and Taylor is no longer there. It is completely empty with signs that direct you to other ends of the mall. I hope it is not going the direction of Marley Station, which I only visit now if they have a movie I want to see. I purchase things online but that does not work for me when it comes to clothing. I have to see what I am buying; see the material; see how it is made; try it on; see how it fits. Where have all the nice clothing stores gone where you can try things on? What has happened to the Annapolis Mall? Guess I will be traveling to find a nice Nordstrom and Lord and Taylor.
You can't beat a good Nordstrom!
Very good place
Alex and Ani bracelets for a deal please!
Good Nordstrom
The food they're is amazing and they serve you really well, the people who work there are friendly and so nice with you and polite too!! !I love that in them!!! Nice people are fun people!!! Lol!!!
Nordstrom has always been the best place to shop because their customer service is simply the best. I had to make a return (without my receipt) and it was handled no questions asked. Nordies rocks!
Good service
Yeah dog, I can't do this.
Always expensive ex: A rain boot was 200 dollars but if you get the same one at Kohls the price is about 40 bucks
Doesn't have the selection of other Nordstrom locations. Staff is so so as far as the true Nordstrom customer service goes.
Awesome
Improved men's clothing selection. Much better than it used to be.
I rated it this high based on the ease of returning an online purchase. Assisted right away. No questions asked. In and out in no time. Money back in account in 2 days or less.
Nordstrom Annapolis is one of the best Nordstrom store I have been to. They have a lot of good merchandise, they have good service, and pricing are reasonable. Got 2 new pairs of shoes, and for a very good price.
We all love the shopping experience at Nordstroms, but have you tried the cafe? Its a must! I stand behind the menu. I had the Bolognese with a creamy tomato sauce and sausage. Try the silders , panni sandwhich and the lemon cookies. You love it. This small cafe is big on taste. Drinks are good as well.
Can get a little crowded during the holiday months. Their men's shoe selection leaves a little to be desired in terms of stock. The cafe upstairs is convenient for shoppers who don't want to venture further out into the mall.
Nice store, good selection. Expensive!
Mariana at the Anastasia brow bar is amazing! Highly recommend. Definitely worth the hour drive for me to have Mariana work her magic on my eyebrows.
I really like Nordstrom's and have generally always had a good experience; however, this location's staff is lacking in menswear knowledge and was not very helpful in terms of customer service. What's more, I had to have an item tailored twice because the work was done quite poorly the first time. Nordstrom is great and known for it's service in my opinion, but this location is sorely lacking.
I remember when Nordstrom was always about excellent service. These days when I need assistance, I have to search for an employee. I feel they have cut back on employees which is probably why I do not see many in the department. I do however still feel that their products are still great. I just wish they carried more better brands these all the casual lines.
The restaurant was very nice. The menu had great options.
Good place for shopping in SALE period time. Other time just regular place.
You get what you pay for in this world.
The Women at the Makeup Counter went above and beyond to get me the right shade of foundation.
Very expensive.. Too rich for me.
Great customer services and patience ☺️
My dad and I love this store. You get to try out/sample all the perfumes poor colognes before you buy them.
Sales woman at the makeup counter was so rude. Will not go back to that counter EVER again.
The staff here is SO friendly and helpful, even if you're just passing through. Everyone I passed was approachable and smiling. It's a very clean store with bathroom access along the far wall, away from the entrance to the mall.
My favorite store for my dress shoes, excellent customer service, friendly staff Awesome!!!LOL
That's my store!
Awesome place to shop for clothes, shoes and holiday gifts.
Service was awful it took 20min to get help at the Tom Ford counter, and then they didnt have the fragrance we came to purchase.
Great place for all our shoes
Salespeople are always helpful
I love Nordstrom. From customer service to follow up calls, they surpass all expectations
It's nothing like it used to be. Gone down hill in customer service.
Easy to shop, not alot of sales hounds people bothering you...a bit pricey tho if you ask me
Walked in and my wife ask 3 store associates where something was, and 2 walked away while tapping on their phones.
Terrible experience! Bought dress pants in size 36 and get them hemmed to fit my length. I had my girlfriend pick them up when they were ready. When I try them on at home 3 out of the 4 pants are too big! I take a look at the 3 pants and they are size 38! Only one out of 4 was the correct size of 36. At first I did not panic because being a long time Nordstrom customer I know they have a great return policy. I went back to return and was told NO, you can’t return them. I went to return only 2 days after taking the pants home. I asked to speak to the cashiers manager, the manager tells me NO, that she can’t help and sorry for the mistake. These 3 pants were picked up by the sales associate when purchasing being told they were the same size as the one I tried on and they would take care of everything for size since they measured everything on the first pair. I spent nearly $1,000 on this purchase and spent tons of money in this store over the years. I have never experienced this. I am absolutely outraged by the poor customer service. They sent me on my way with 3 pairs of pants that total around $600 that I can’t even wear. This is beyond ridiculous and the fact they don’t care is an absolute disgrace to the store. Needless to say o won’t be shopping here again unless someone fixes my issue.
I always love this Nordstrom, I go for the lingerie section and am always pleased with the service and selection.
Went in to get shoes for my dad and ended up leaving with makeup from MAC! This store has everything you need AND want. I love the little cafe (Starbucks twin). The customer service is amazing!
Huge mall!
They don't always have what I'm looking for but they do have great customer service.
Always first class service.
Superior service. Very confident buying from this department store. All the staffs are attentive and friendly.
Doesn't carry much of anything that Nordstrom has available online. If you're going to go in in hopes of trying on something you've seen online or even just feel the fabric, etc before purchasing, chances are pretty high that this location does not have it.
Great shopping very good customer service
Employees are always friendly and willing to help at every turn no matter the department they are working they are more than happy to assist in getting you what you need with a smile while doing so... Great Job Nordstrom!!!
Not a lot of choices but shoe salesman always practice top of the line customer service. Thanks!
Love this place
As always at Nordstrom, we had great attentive service. I was very happy they were able to ship the specific size shoes I wanted to my house. We had a terrific lunch and enjoyed our shopping there very much.
Love Nordstrom annapolis. Always delivers!!
Place was definitely hoping with loud music and what looked like lots of events in various departments. Much better vibe then Macy's or Penny's. Highly recommend visiting Nordstroms in the Annapolis Mall.
I will say that they have a good collection in store. However, the service here was poor - they acted like they were too busy to help or even answer questions. I was shopping for a new cologne and couldn't even get a test strip! Every person I spoke to seemed like they couldn't even be bothered despite having very few customers in the store! Guys, I can find most of these items online for much less but I go to the stores for the "expert help" and the hands on buying experience. Without this there is no reason for you to exist in this digital age.
Nice clothes !
Just great as always
Good customer service
Great shopping experience with a fabulously designed store, feeling of NYC.
The cafe serves a clean meal at a reasonable price. One of my local favorites
The selection for children shows was pretty disappointing. I thought it was just Columbia Mall"s location that was skimpy
Don't like every store you go they ask for your email_
Courtney at the Bobbi Brown counter is wonderful. She is amazing at her job and she makes you feel like she has known you forever. Love her.
Clean. Not my favorite Nordstrom. They didnt have a large mens selection at all
Grabbed a bite at the Cafe. Everything was delicious. Had clam chowder, very good. And the steak. I have never had here that wasn't good. It's my go to spot.
Definitely not a make it happen store....I came in with a return and original receipt. They told me to come back tomorrow because the item wasn’t in their swim lane. WTH is customer service for? Go figure...
Clean and Nordstrom is the best!!!! Friendly and helpful.
Excellent selection of lady clothes. Especially enjoyed the sales.
Great shopping place for buying quality and fashionable clothes and shoes. I like it his shop. They also have a secret restaurant on the second floor.
I love Nordstrom in general for on line shopping and this location is always accommodating with returns. I never had any issues. However, I wish this location had more high end brands to select from. Their café has decent food as well.
Short on handicapped spaces
Great place to shop especially during semi-anniversary sale
I thought Nordstrom had a customer-friendly return/exchange policy. While visiting the cosmetics area in this location over the 4th holiday weekend, I was denied making an exchange at the Kiehl's counter (I don't think the woman who helped was the official rep, but nonetheless). I explained that a product burned my skin (the Micro Blur), and wanted to exchange it in the same transaction for another Kiehl's product (more expensive, I'd pay the difference), while being upfront that I don't have a receipt. Told her what product I want, she took it off the shelf and we went to a register. She asked if I purchased with a Nordstrom card - I don't have one, so no. She asked where I bought it - I said at a Kiehl's store. THEN, after already getting the product and KNOWING that I don't have a receipt, she said "Oh we can't accept products from Kiehl's stores". Me: "Even if it's just an exchange?" Her: "Yes." Me: "Ok..." My question is - if you sell the product, and offer store credit for non-receipt returns, why would I get denied service in this instance? What relevance does product origin have when there's no receipt? I got the impression she was avoiding the hit on her KPI's, and thought she could get away with providing substandard service. Very disappointing. I would rate lower, but I know this isn't common.
I love this store. This is the only place I but my shows.
Staff is nice, selection is small in comparison to other Nords in area but I can always order online
I love this mall. Lots of choices. Valet parking available!