You will see the feddbacks of people who purchased the products and services of Nordstrom Fashion Mall at Keystone (Mall) in Indiana area.
Now this firm receives a score of 4.4 stars over 5 and this score has been calculated on 343 reviews.
As you can read, its rating is high, and it's based on a very high number of scores, so we can think that the score is quite faithful. If people have bothered to evaluate when they are satisfied with the service, is that it works.
You know that we don't usually stop to put feddbacks when they are good and we usually do it only if we have had a problem or incidence...
This Mall belongs to the category of Department store.
I don't like shopping which is why I go to Nordstroms for all my shoes and clothing. They have everything I need and like.
Awesome
Good price
Beautiful store!
Love coming here for my bra fittings. The ladys in lingerie are the best custom service and will get you squared away.
Huge was looking for a Samsung tab A case 10.1 and no one had it but had a lot of stores I never seen in our mall worth a look
Great mall that has a Nordstrom, Apple Store, Microsoft Store, Gap, Banana Republic, and many others.
I bought a pair of boots and they were a little snug so I asked if they could be stretched overnight. I went back to get them the next day and not only did they fail to actually do their jobs and stretch them, it also took the lady 20 minutes to find them. I understand a lot of these employees don't have an education past high school, but this request isn't that difficult to process.
Very high quality organic food.
Went to the men's dept in need of a new suit/formal wear and Alan McDonnel helped us. Let me just say he was the most wonderful, friendly and helpful salesman I've ever encountered. Everything he recommended was so on point to what I was looking for, it was a breathe of fresh air. I would highly recommend anyone ask for him when they go to the men's deptarment. He never tried to oversell me anything and stayed well within my price range. Helped me with everything from suit jackets to socks and even a nice belt to go with my shoes. A++ experience, will absolutely be going back here again.
Paige Gaylan assisted me in the men's department today. I would recommend her to anyone looking for business attire. She was very friendly and professional!
I was disappointed that Nordstrom no longer sells any facial brushes.
Nordstrom customer service at its finest. We love our Nordy!!!!
Cannot beat their customer service. I'm very picky about my clothing and their sales team is always patient and kind.
Love this place
Great clothing, expensive.
So. . . if you aren't a cardholder, and you don't have time, or do not want to sign up for a store credit card, you don't get to purchase anything during their sale?!!! Even at the regular price?!!! I am still reeling. Not only was this news delivered in a perfunctory and RUDE manner, I had to WAIT for the sales girl to decide to pay attention to the people in store vs those calling in over the phone. I was in retail management for over 15 years. I can't believe a national chain would support or promote a policy that flat-out turns paying customers (and those willing to pay full price) away. I understand having perks for card members. I even understand trying to leverage a giant sale to sign up new card holders. But I cannot understand a flat out "No, sorry, you can't buy this" at the register because I would rather pay full price than sign up for a credit card. Beyond disappointed.
Nicer location than some. Good shopping and service
always top shelf
Great
Great selection and customer service. A great store to wander around. The children's products are especially nice.
Great stores, but if your disabled or have children you spend a lot of time in elevators
Love Nordstrom!
Nice mall would try it out very great place for gucci. Lui vuton and any other designer brands
I'm not a Northside Indianapolis person, and rarely visit this mall. I have family in town that wanted to go, and I was pleasantly surprised and how much I enjoyed being there. Very clean, very nice stores. There is a parking garage that is free of charge, and is electric car friendly. I wish there were a mall on the southside of Indianapolis that were as nice as this one.
I went to MAC first time trying to do make up it only took one try for her to match me with foundation and got a free 10 day sample
Great mall wonderful stores.
The fashion mall has always been my favorite mall in Indy!
Great shopping experience
Went to Shapiro ordered the chef salad and both of us ate off of it and had some to take home.....
Very disappointing to see employees gathered chatting and otherwise preoccupied with their phones while customers were clearly seeking assistance. Sad to see this lack of service at Nordstrom.
Only a few stores had good service
Nordstrom's has the best staff! Kids shoe drpt is very helpful
I love that place!
People are always very friendly and very helpful when I go in there. I purchased some jewlrey for myself and my wedding party.
Amazing service and quality clothing. We work with Bobby, in the mens department, he always keeps me up to date on the latest trends and styles, along with exclusive sales.
Nice area, nice stuff, easy parking.
Great customer service!! I went in there to buy a pair of sneakers for an upcoming trip and unfortunately the store didn't carry the shoe I wanted in stock. The sales representative, Krystal Thomas, was absolutely fabulous. She said they could order it online for me, however due to a time constraint I didn't choose that option. She then helped me fine a similar shoe at a better price. She answered all the questions and took her time with me, even though the store was packed with customers. Nordstrom's is my favorite store and I always have a good experience. Thank you Krystal for helping me!
I have not been out shopping in years . I shop mostly online. But today I wandered into the store after catching a movie . My first stop was the women’s clothing area where a delightful sales clerk named Jen assisted me. She made suggestions that were helpful and I appreciated her own personal style . Then I went to the Shoe dept and was handled very quickly . From there I stopped at the Jo Malone counter and the ladies there greeted me pleasantly and I made a purchase . The clerk kindly explained the Nordy points to me and signed me up as well as calling in some purchases made before I had signed up that evening. The store was set up very attractively and everyone was cheerful as well as helpful . I will be back !
Excellent customer service experience
Very nice places to visit.
Very friendly very good customer service it's a very good store
I felt like I was being stalked in there,and what's with the bathroom monitors???? Ridiculous, not very friendly at the cosmetic counter either.I won't be back, it's not the store it once was
Good stores. They need different food places
Literally just took the time to write this to say how disrespectful and ignorant Lauren Garrnet's comment is. Since you don't have a problem with throwing others names around (other reviews) you shouldn't have a problem with this. Stretch your own boots out, it's not hard. You said it yourself.
The food is very overpriced and poor quality for the most part. There is construction company where Talbot's and JJill used to be. Went on a weekday morning, on Monday to be exact and the place felt crowded.
I came looking for an outfit to wear for my business head shots. I found a dress I liked but since I am short it was a bit too long and I live several hours away. My salesperson Janet B was able to pull a few strings and get it altered in just a few hours. I love Nordstrom's! I knew I could count on you guys!
Can’t help but notice that the selection here has been seriously declining over the past few years. Very few designer shoes in the mens section, they removed the Alexander Wang and Burberry handbag boutiques, and many of the higher end brands in general are gone. At this point, it seems like they carry Macy’s level merchandise, but just with more room between the racks. It makes me wonder about the future of this store. On the other hand, all staff members I’ve encountered have been knowledgeable, friendly and happy to help. Plus, Cafe Bistro is seriously a hidden gem. It’s on the second floor nestled between the women’s departments, but it is one of my favorite places for a light meal. I’ve never been disappointed there.
Went for the annual sale, the deals/selection wasn't that great, even on the 2nd day of the early access. Service was top notch though, I worked with Simeon in the men's department and Paige as a stylist. Both were awesome!
This is a long overdue thank you and acknowledgement of Deb Lebovits' outstanding service that she provided in finding a dress for my son's wedding earlier this spring. She went above and beyond to help me find a dress that was beautiful, comfortable and perfect for the day. The compliments were poured out all day long, and I made sure to point them back to Deb's excellent service. I have one more son to be married, and Deb will be my first stop!
I was there on May 23rd and wasn't happy with the customer service at all. Felt like she was helping me only because she had to. I was shopping for yoga gear and thought it would be a good place. Not only there wasn't a good selection the sale person just wasn't friendly. Not sure If I will return to this store.
Miss the downtown store
For some reason my review showed two stars....it should have been 5. I received great customer service at Nordstroms. Must be a glitch in the system.
Lots of great stores. Be sure and check out the Tesla showroom.
Perfect location.
Fancy mall with nice shops.
Nice mall
Over priced items but friendly environment and staff
One of my favorite Malls outside Chicago.
Very nice store with a great selection for everything.
I stopped in Nordstrom to get samples of high-end colognes to test...They were very knowledgeable and had all three available...Their product knowledge in men's colognes was excellent!
Always enjoyable to visit Nordstrom
It is everything a Nordstroms is supposed to be.
Best Nordstrom around
Great place to shop
Nordstrom offers the best service from friendly, knowledgable staff members
Educational
The Store is a great one. But the customer Service wasn't... she was rushing us and didn't take the time to service us thoroughly
Nordstrom is known as a classy store. I went for the bra fitting that several of my coworkers recommended. I can say it was a totally different experience than I have ever had. The woman helping me was knowledgeable and made me feel like royalty. The bras are not at all what I was used to either. I can say I'm very pleased with my purchase and it was totally worth the money. I recommend this to everyone especially those with hard to find sizes.
Great selection, attentive service, and very neatly organized store. A better Nordstrom I’ve seen.
Very helpful staff.
Beautiful fashions.Great customer service.
Amazing story
Good
Very unique collection of stores. Great food coices. Large clean restroom area. Handy covered parking.
One of the three main malls in Indy (along with Castleton and Circle Cetner), but probably the most well known and well stocked. Numerous food options inside, and various stores, including a Tesla store. This mall can't compete in selection with bigger cities (e.g., Chicago), but it's the best one in Indy.
Very clean store, well lit, and appealing. Customer service was great the lady was always around to help but wasn't hovering. Fitting rooms were clean and spacious. And prices were very reasonable.
Absolute hands down best customer service!
Great service!
Best department store in town!
Bond No9 counter amazing people and the best fragrance.
I got some mens dress shoes there. The service is top notch. Friendly people, excellent service and very helpful!..
Excellent service and had the the latest styles.
Friendly supportive customer service
Great selections of clothes and staff is always ready to help
Clean, friendly staff. Beautiful store with great fashions.
Big THANKS to Tim/Mgr and Miranda of the shoe department for the exceptional customer service regarding my order. I ordered a pair of Christian Louboutin's online that arrived defective. I took them to the Nordstrom store; Tim and Miranda found me another pair all the way in California and they arrived one day later just in time for my big event (which was a live taping) one day later. THANKS! This is true customer service!!!!!!! TWO THUMBS up to these two individuals and bigger THANKS to Nordstroms for an effective recruiting strategy and hiring the right people. #I'm an HR professional in industry, I know know great talent when I see it. (smile)
Good department store
I just love Nordstrom. Spent the day sitting and ppl watching, then brows at Anatasia with a stop at Jo Malone and finished with creme burlee at the Café.
(Translated by Google) Nice, but small mall. Few options of stores, but the ones that have are of good brands and with reasonable prices (Original) Mall simpático, mas pequeno. Poucas opções de lojas, mas as que tem são de grifes boas e com preços razoáveis
Love the service at all Nordstroms.
Great selection of men's clothing.
Nice store with great customer service!
Great place to get your shoes shined!
My new store!
Great shopping option
I have had some wonderful experiences at this store. Staff is always helpful and willing to go out of their way to help me. They offer great advice too, don't be afraid to ask for advice on clothing.
I feel like the men's clothing and shoes have been almost exactly the same things the last several times I have been in. It's really been disappointing. I like buying clothes, but not when they look just like everything I already have.
Great Service! I love the way I am treated when I am shopping here and they have the best customer service policy around. Love the variety!!
Sales person very knowledgeable,friendly and helpful.
The people working there were very nice
Nice and easy to navigate. Helpful staff!
Live this store
This mall is huge. Only complaint was there needed to be more maps as it was easy to get turned around .
No Brainer
Meh. The feeling of disappointment and what could’ve been always hits me when I walk in our Nordstrom. The downtown store at circle centre was beautiful and offered so much more. Now our Nordstrom is nothing more than an upscale Macy’s. I get it, saks has the high end luxury but why have this Nordstrom then? The handbag selection is a joke, Burberry MCM and Longchamp? We have a Burberry boutique, be original and stand out, the clientele can afford it, we are just waiting for better offerings!!!
Shoes and clothes
Great mall have a awesome time every time I go
Nordstrom is always awesome
Men's wear and shoe department isn't what it used to be
Beautiful
The best customer service in the fragrance area. Tyler was so helpful in our selections.
Nice appearing store
What can I say, I love shopping at Nordstrom!
This is the best indoor mall in the Indianapolis area. With the best restaurants.
Selection of goods excellent
Workers are hardly ever around, once you find and ask for help they look at you like you wasting there time. But I love the perfumes and colognes they sale.
It's Nordstrom so set your expectations high along with your wallet. Some deals if you look around.
Nordstrom is the place to be! staff great, merchandise selection always tops and prices varies according to your wallet!
Men's cologne section is woefully bad and the selection is very limited. I expect much more from Nordstrom.
The Shiseido counter manager is extremely knowledgeable about the product line. She offers complimentary facials with replenishment of your products. She also offers a facial to educate you on the products you are using or interested in trying. Her facials are wonderful. She has the most amazing touch. Very relaxing atmosphere in the private spa room. I LOVE Shiseido and I really love the facials I have received from her. Better than ones I've paid hundreds of dollars for at resorts.
Love Nordstrom but never have anything in my size, i always have to orger. I now buy all my cloth at Banana Republic
Nice clean mall. Expect everything to cost more than usual and you will leave happy. Lots of unique shops.
Very nice store. Great brands
Very nice mall! Impressed especially for it being in Indianapolis
Super nice! I recently received a Fossil watch as a gift, I’m tiny so of course it’s too big. I call Macy’s since Fossil has them as an authorized dealer. Nope we can’t help you since you didn’t purchase your watch from us. Okay no problem. I call Nordstrom, super polite, no ridiculous hold time, they come right on the line”Sure, of course, we’ll be glad to help you” Definitely a winner. Goodbye Macy’s.
Natalie in the cosmetic department was most helpful
Staff was engaging and helpful with finding Christmas presents.
Men's shoe sales staff is great... ask for Bob, he's the best!
Great mall. Best in indy
Love this store.
Notdstrom's Shoe Care Technician, Mr. Pryor, does fantastic work on restoring leather shoes. My boots have a military shine!!
Always enjoy shopping Nordstom, but particularly visit the Bistro cafe on the 2nd floor. Intimate, great staff, excellent entrees.
Do they have a professional bra fitter here?
Good store but on the smaller size compared to Ala Moana’s store on Oahu. Tiny bp inside.
Great shopping