Reviews of Baldino's Lock & Key, Woodbridge (Locksmith)

Steve Fred

Great and friendly service

Steven Patterson

After 3 tries at Walmart getting keys that didn't work, I found Baldino's online and gave them a try. 5 minutes in and out the key worked perfectly!

Martin Mooney

The very best key service in the metro area. We ordered a key on site and mistakenly did not specify the exact type. Darren, the proprietor, was very professional, hospitable and forgiving.

Anggi Hernandez

Customer service is very nice, and it is very fast, I did not have to wait for anything in less than 5 minutes the keys were ready

James E. Swaby

I would not go to any other locksmith in the area the man that works at this Baldino's Was professional, courteous the best experiences I've had dealing with somebody in a long time and I deal with people all day long.

Rachel Gordon

Came to my house early Monday morning after my key got stuck in my door. Was at my house within 45 minutes and took 10 minutes to fix. He made extra sure to prevent it from happening again and checked the key/lock about 15 times to ensure it wouldn't get stuck again.

Nathan Frederick

Had some keys made! Great quick customer service! Thanks Guys!

HR Auto

Terrible customer service at the Route1 location. Asked to make a copy of a key, guy looks at it all angry throws it on the counter and said I don't have it then walks to the back room without saying another word. I must have interrupted his lunch, mind you the door was closed at 3:45 when the sign says open until 5pm. Definitely will be taking my business somewhere else

DeeJae Aim High

Went in for a key to be made came out 5 minutes later!

Steven Robinson

Fast service, great pricing, quality work!

Walter Pivaral

I was there for a key for a Honda pilot, this key it needs to be cut out only since I have the blade already. I did call ahead of time to make sure they do this key and they gave me a price over the phone. Once I got there the gentleman on the counter was I little impolite and given a different price that was quote over the phone I ask why is that and the response was that I didn't hear a word that he said over the phone and they the price is more because he is good at it and the key take so much to do it. Also he grabbed a regular key from the display and threw it over the counter I told him that he has really a bad customer service and he got upset and refuse to service... I don't know what part of customer service this gentleman know but really I don't know how business can be standing with this type of employees.... really I don't think this business should be running at all..

Margarika Parker

Great service! Quick and simple

eui sohn

Their very kindness people. Help lots.

Tim Kilpatrick

I bought a replacement key online for my wife's vehicle (much cheaper than the dealership for a chip key with transponder) and Baldino's was recommended to me by a shop that refused to cut any key they didn't sell you. I had the key initially cut at their Lorton location, but was not able to test the key until that evening. The key didn't work in the vehicle, and wouldn't turn the ignition despite the chip working correctly. I brought the key back to the Woodbridge location, and explained my dilemma and they graciously apologized for the inconvenience, re-cut the key and now my wife is back in business with her new key. The work was quick, they didn't question my situation at all and were more than happy to recut the key at no additional cost, despite being a different location. Very satisfied.

Michael V

Awesome customer service!!!!! They are fair and prompt and always give me top notch service!

Timothy Larsen

I attempted to buy a safe in December through Baldinos. The order wasn't placed with Liberty Safes until February/March for production. Even with steady calls to the business it wasn't until I had to call the factory directly that I found out what the story was. I made calls to check in on the order beginning in January, every couple weeks to get an update. The safe wasn't produced until the end of April. This past week I got the call to schedule delivery (now 5 months into the transaction). Unfortunately, Liberty sent the wrong safe to them Baldinos still asked if I wanted to accept the delivery. I declined. I called and expressed my frustration that 5 months after paying for a safe I still had nothing to show for it. They only offered to give me a free light bar for the safe (which is what, $50?). I asked for free delivery, but they did not move on that suggestion. Throughout speaking with the various employees, my impression was they weren't terribly concerned that I was having so many issues. In the past few days they called to say Liberty could reproduce the safe and get one out to me in June as if they were doing me the favor, but that conversation had already been had by me directly with the factory sales rep. The only positive I can say that came out of it was when I told them I wanted a refund to take my business elsewhere, they agreed rather quickly and stated they would process the request. (Which I’m still waiting for ) No one was ever rude while speaking to me, but not once did I feel like they were trying to do right by the customer.

Justin Shanghai

My first impression of Baldinos from their initial visit to my home was not satisfactory. Delivery crews need improvement. That is all I will say about that. But Michelle from Baldinos quickly worked to rectify the situation and went out of her way to resolve the order issues I was having and make things right once and for all. I would recommend them for safe delivery and installation to those looking for a knowledgeable and dedicated locksmithing service.

Kisha Tucker

The gentlemen closed the door BEFORE 5pm, I knocked on the door for 5 minutes while looking at him through the window and he refused to acknowledge me at all. Google says they are open 24 hours which is NOT TRUE. THE WORST CUSTOMER SERVICE EVER!!!

Ghita Lemrabet

Wonderful customer service!!! DARREN IS FANTASTIC

Teri Pritchett

Awesome service. Always has just what I need available. It's great to have a true locksmith still in the area. I highly recommend anyone coming here for all of the key or lock needs.

Esteban Diaz

Do not trust the hour posted here. They are not open 24 hours. They have emergency service 24 hours. The posted time is a lie

Carrie Johnson Marzec

Highly recommend this place especially for getting replacement keys made. Always been helpful, friendly, and quick. Best most importantly the keys actually work!

Alex Valdez

Great service

Marvin Lawson

Walked right in and was helped immediately with friendly service. I will use again for future key services.

Jarlamin Tech

Daren Benson was amazing, professional and patient. I stopped by to cut a emergency key cut for my Infiniti, at first it didn't work as these premium car manufacturers don't make it easy for you. But Daren was patient and 5 tries later, they new key worked perfectly. Thanks Daren!

Christopher Augello

Great place, quick and easy. The only place in Woodbridge that I know of that will make a copy with a blank key that you give them, other establishments will simply refuse to do it.

Jennifer Ferreras

I went in to get a copy of the key for my Chevy Spark and they were fast and easy. Once I got the new key he noticed my old key was loose, and fixed it at no cost to me. Very nice and pleasant.