Reviews of Baldino's Lock & Key, Vienna (Locksmith)

AnneMarie Stevenson

Very helpful gentleman!

Galen Mandes

Very helpful. Drove in as they were closing and they still made my key

gerry oshea

Manager was very helpful and pleasant and the service was quick and accurate.

JP T

Not open on Sunday

Thomas Hardy

Called them up, they told me to call their Centerville location. Called up Kevin at Centerville who told me to go in to the Vienna location and he could walk the staff there through the process over the phone. Went to Vienna and the guy at the counter told me Centerville/Kevin doesn't know what they are talking (even though HE had just told me to call them) about and wouldn't even try to call them to ask. Waste of my time and bad/schizo service.

Christine K

They were really patient with my mother when she wanted to replace her front door lock. It was worth going to the store to see and try the samples.

Tyler Satre

Super helpful people there! I needed to get one little part to make a smart lock conversion work with my current lock. The guys there found an extra part they had, put it on the lock cylinder, and sent me on my way for no charge. I'll definitely be back for any lock services!

Tom Hanson

Great service - very fast and knowledgeable staff. Had three keys made for a padlock. The technician tested them and they worked perfectly the first time.

amir shoja

The staff was very helpful and knowledgable and willing to share their experience. Compared to Home Depot, they are more expensive. On the other hand, they bring their expertise to the table. Unless you are able to change your locks yourself or willing to learn changing it, by doing it, Balding’s is the only game in town. The only downside is that they don’t have the latest, iPhone app connected interactive locks but if you get them over the internet yourself, they are able to help out physically install them.

Nicholas D Malouta

Great and fast service! The key copies I've had made here are high-quality and always work well.

Kay Stecher

Great service!

Anas Kasawat

Store closed

Michael Yingling

Brought my keyport (specialized key thing) to the shop and he correctly cut my keys and charged me under $15 -- no complaints!

Andy Duong

Baldino's runs an honest business and knows how to take care of their customers. When I brought back one of office keys that I had copied a few weeks ago because it didn't work, the manager (France) refined the copy to better fit the lock AND made a second copy in case the first one still didn't work - all FREE of charge! I will definitely be returning for the other 21 office keys that I manage because they uphold their guarantee; all Baldino's keys work!

Stan Trachtenberg

Vienna store closed Sat and Sun even though website says it's open. Used to be open Sat when independently owned. Surly unapologetic person on their 24 hour line when I asked her to correct their website. Would give Zero stars if I could.

Gyrene Reynolds

Frantz Hunin is a consumate professional

Kumarjit Basak

Wonderful experience

Tommy Lahlou

Wasted my time for a key they didn’t have but told me over the phone the did

Alison Beach

Excellent customer service...every.single.time!

James Taylor III

Excellent service at the right price. After some terrible auto key cut experiences (and I used to cut my own in high school!), took a key to Baldino’s and it was cut properly and for cheap. Worth every cent and wish I had gone there in the first place. Worth noting that the on-call locksmith is 24 hours but not the location itself, which makes sense when you think about it for more than a second

Paul Cataldo

Franz was excellent! Professional, knowledgeable, helpful, and from lead to boot.

Rameez Abid

Excellent service. We needed four new keys for our new commercial building and they took only about two minutes to make them and they worked the first time!

Bethany Campbell

I have used Baldino's in Vienna several times in the past few months and have always had a great experience. They are prompt, friendly, and professional whether in their store or on site. They are my go-to locksmith now, because of one defining experience. Several months ago, I had a key snap in half, and needed a replacement. I initially went to another area locksmith who cut a new key from the broken one, informing me that they couldn't guarantee that it would work. It didn't, and I was advised that I would need to have the lock drilled. I sought a second opinion at Baldino's. They cut a key from the same broken pieces the other locksmith had failed with, and promised me it would work. It did, and Baldino's has a loyal customer for life.

Laura Yi

Arrived at the Vienna branch at 5:01 there was someone inside with the lights on and he would not open the door. He proceeded to turn off the lights and turn around and walk away...I can tell that he wasn’t the store owner and I feel for the owner considering I make it a point to come out here to get keys cut at $5 and up per key and I’m in real estate and I needed 20 keys copied....