Reviews of Alpine Lock (Alpine Lock & Safe) (Locksmith)

Caleb Buswell

They have always been helpful and have gone above and beyond on some of our needs.

Derrick Isaacson

I took a lock in to get re-keyed and he showed me how to use a built in feature to do it myself and did not even charge me!

Heidi H

Had an attempted break in at my office last night. The lock and jam the team from Alpine Lock & Safe installed saved me! The thieves were unable to get in but set off the burglar alarm. The policeman was surprised by the metal piece Alpine had secured on the door jam side and said it was a great idea he had never seen which kept the jam from breaking. They tried to use a crowbar on both the the bolt and the handle. They were unsuccessful! Thanks Alpine Lock, you saved me a big headache and a lot of money!

Carz_4_life .

I had an older car and they were able to get a key made for me, very satisfied.

justin coole

Took a key to Home Depot over the weekend (due to impatience on my part) and what they gave me barely resembled the original. Figured I’d see if it could be saved and Alpine Lock knocked it outta the ballpark! Instead of losing out on the $40 key, it works beautifully! Thanks guys!

Cami Adamson

Extraordinary guest service!!!! tonight they went above and beyond to help me out when they easily could have asked me to come back tomorrow. Today my key broke off in my ignition. I was able to get it started with the broken half of the key. Hurry to American to pick up my kids and hustle to alpine lock hoping they closed at 6 or 7. I get there at 5:37 see the 5:30 closing sign and pull on the locked door. Thinking CRAP!!!! One of the guys inside walks to the door and says no worries come on in. (I'm sure he secretly regretted it later) as he worked diligently on my car for 45 minutes. Then 2-3 other guys come out to help. My stubborn car finally gave way to their mad skills after well over an hour. Keeping them all after hours. The entire time they had great attitudes. Although I'm sure they would have much rather been at home. Thanks again for helping me out. I will definitely recommend to everyone I know!!!

Tyler Bruford

Real professionals, flawless work, and they really have gone the extra mile to help in several situations where we needed re-keying and duplicates on a large volume of locks for our rental properties. They've earned my undying loyalty.

Kelie Bailey

Lost my only car key. I brought in my door cylinder and they were able to reverse-engineer a key that works for the lock and the ignition within a couple hours or so (even though that cylinder has an extra pin that the door doesn't!) These guys were super helpful and their pricing was quite reasonable. Great communication (gave me a callback). Would go there again.

Michaela Beck

I came to Alpine Lock to have a couple keys made the other day and to talk about replacing some hardware on my house. The service i received here was amazing! When I walked into this place it had a great atmosphere and the employee's were very friendly, knowledgeable and fast! I would definitely recommend Alpine Lock to all my friends and family. It is the absolute best going into a business and being treated with respect and kindness with fast results, not to mention great prices as well. Thanks Alpine Lock!

Kara F

If there is ever anything they can't do they tell you exactly where to go and how much it should cost. Love these people.

Daniel McRae

Cut and programmed new chipped keys for my car. Quick and reasonably priced.

Robert Brown

Very fast. They had exactly what I needed, something the big box stores didn't have.

Josh Haley

Needed 2 keys cut for my car, it was super busy and I was in and out in 5 mins still. Highly recommended

Mandy Marisella

As a single mother on a limited budget I had no idea how I was going to afford to rekey my house. It had to be done to protect myself and my children from my abusive ex. When the office lady heard about my personal struggles and divorce she asked the owner at Alpine to discount my services. When they showed up Dane not only did a wonderful job, he wrote me the bill and told me no charge and that Alpine Lock was here for me. When you feel alone in the world and scared in your home there is nothing as important as knowing someone is there for you. I actually slept that night and have felt safer knowing that I am the only one with keys to my house. Thank you Dane

Ted Christiansen

I have a intercom and doorbell system that they stated the could find a replacement for. The service department said that they would call me back. the call never came. I have made 6 call attempts and stopped by the store twice. Each time the staff said they would find a product and call me back. It has been over two month with no return call.

Ryan Fuller

Great service. Almost every key you can think of and some you can't. Russ is a great installer. Fair prices and almost always quick service.

Jasmine Sagum

I locked us out of our house on Memorial Day. Dinner was in the oven, we were all hungry, and I was stressed I wouldn't be able to find someone to come out on a holiday. They answered my call right away and were to my house within 15 minutes. Great service!

Ricardo Kifuri

Very reasonable prices, I came to get a blank car key laser cut, other places wanted to charge me $200! Here they did it for $16! A huge difference!

Angelyn Baumgartner

We went to get a key cut and they were quick and happy to help. We will definitely go there again for any key needs.

Game Split

Fast, low price, fantastic customer service.

Dr. Heidi Heras office staff

Alpine Lock and Safe is incredible! The service is amazing and they saved our office from a break in! Highly recommend them!

Cody Lenz

Fast service. Friendly folks.

Daniel Solen

Fast service, knowledgeable staff

Ian Baenziger

They came to re-key a bunch of our office doors and did a great, prompt, and professional job. As they were finishing up, we realized we forgot to specify something during the estimate which would require them to redo some work they had already done. They did it happily and with no complaints. I was impressed and pleased with their work.

Ulisestkd .

They said they would call me back to set up and appointment. Never happened. Wasted my time. Went to another locksmith and resolved the issue in less than an hour... Don’t come here.

Troy Smothers

Cameron took great care of me. Been using them for years never disappointed

Michelle Niederhauser

I was hoping for a key to be copied and ended up paying for two keys that do not work. The cost of the keys was not the big deal, it was the time I took off work to go there. When I returned to the store on 4/22 to see if I could have the keys re-cut there was a sign in the window saying that they were closed for the rest of the day. It was 10:30am. Even when they are open, their business hours are not convenient if you work days and you should definitely call before you make a trip over there. I got another locksmith (Lynn's in Murray) to make me working copies of my desk keys for half the price ON THE FIRST TRY. I grew up thinking that Alpine Lock was the best and now I know that I was wrong.

Dave Niederhauser

They're good at what they do but their customer service is awful. I went there and stood in the lobby for 10 min without getting helped. I just figured everyone was out helping customers but it turned out that there were people there in the back that just didn't want to come out and talk to me. The other day I tried coming by during business hours only to find out that they'd put up a paper sign in the window saying that they had decided to close early that day. Tried calling them today and their voicemail box is full. I know home-based businesses that are better at customer service than this. I know there aren't a lot of options in Northern Utah County but I'd recommend going elsewhere if you can. Getting anyone to help you here is an adventure.

JP

I recently went in to Alpine Lock and was taken care of in less than a handful of minutes. They are pros at what they do and make sure you are taken care of. I don't go anywhere for else for Locksmith service. I also have had the pleasure of interacting with them professionally. They participate in a ton of community outreach programs and I have seen them sponsor programs that help local businesses and youth groups. Alpine Lock is a great business with awesome people. Take note! These guys really are the best.

Rebecca Ashby

The locksmith was friendly and was able to install the locks quickly. He even adjusted the door for me so it would close easier. Awesome service!

john gregory Young

These people tell you it’s going to be a cheaper price and then they show up and they increase it by $100.

joshua scott films

To expensive for what they do over chargers.

Lindsay Hancock

I cannot say enough good about this company! They were so fast, so nice and were able to get me back in my house. Their customer service was incredible!

Shane The Late Boy Scout

Quick, friendly service. Great specialty shop. They literally have every key type.

Kd Rit

The cost was high to set up a key fob

Ross Wilson

Not competent or reliable. Sorry, but two failures back to back gives me concern. First fail is that I have a french door that would not retract the upper locking unit all the time. They "fixed" it and now it will not open at all. Second fail, is when I called them and they said they would be here to remove a stuck key from a lock and they never showed up, no call nothing. Not competent or reliable.

Tiffany Williams

I had a problem with an old car key breaking off in the door. I was worried I was going to get charged so much. Not only did they get it out and make a new key in less than half an hour, but they only charged me 20 dollars for the whole thing. I would go to them for anything. Beyond impressed and satisfied as a customer.

Mike Criddle

I called them last Friday and set up an appointment for Monday morning. They said they would call first thing before coming over. They never called Monday at all, but instead just came by Tuesday when we were gone. They left a note on the door. I called them and told them what happened and they asked for a second chance to make it right. So we set up an appointment for us to be their very first call this morning ( Thursday) I told them I had to leave for another appointment at 10:40 AM . They said they would be here by 9 AM. I called them at 9:05 and they said they were on their way. I called again at 9:50 and they said they were running a bit late but on their way. and would be here in 15 to 20 minutes. Again, I told them I had to leave at 10:40. I waited until 10:45 AM before I left and they never got here. VERY poor communication and no willingness from their dispatcher to apologize or to really make it right as shown by the second total miss of the scheduled appointment and couple disregard for reasonable customer service.

Alexa Douglas

Our key code died when I got home from work and we didn't have a normal key. They were able to come out and get me back into my house. They had to completely destroy the place where the key goes in because our electric lock was so secure but for a very small charge they were able to replace it and make us 2 keys right on the spot. It was super easy and slick. The only complaint I have is that it took about 40 minutes for the person to come out after I called.

Dayna Roley

Locked my keys in my car for the first time ever like a dork

Doug Cannon

These guys know keys. So much better than some automated kiosk at a big box store. Support these guys, and you won't regret it.

JJ Melton

Kind of a random thing but my new Samsonite suitcase has two locks on it. I set them yesterday and went to open it and only one would open. Called Samsonite and they couldn’t help. Went to local locksmith and within a few minutes figured out what to do. Didn’t even charge me. Amazing service !

Ken Cromar

An RCA pin had broken off in the movie speaker, threatening my daughter's birthday party. Tried and tried to find a solution to get the pin out; screws, needle from back, etc., with no luck. I thought, "Maybe a locksmith?" On a lark I stopped at Alpine. Never been there before. They found it an interesting challenge and jumped to it. Finally they drilled a couple of micro holes and pushed out the pin. Party was on! I tried to pay, but they refused it. Super impressed. Had to write up this thank you!

suzanne Jones

These guys are AWESOME! I had them program some new fobs and make a new key, no charge to program the new fobs, just charged for the key! They have no idea how much I appreciate their know how and expertise! This place is my always go to place! You won't be disappointed ever!

Brandon Scott

Best 24 hour locksmith/lockout service in the area. We called that other 24 hour locksmith and they scammed us, quoted like 50 bucks and then wanted to charge 150... We called alpine they came out, THEY STUCK TO THEIR ORIGINAL QUOTE, fantastic service, very polite and great to work with. Go with these guys they're the best.

Michael Barton

Great service, great prices, fantastic staff.

justin Anderson

Great locksmith

Landon Gaisford

Always my go to for keys. If they don't have it... They know who does! Thanks guys!