Reviews of Carl Zipf Lock Shop, Inc. (Locksmith)

Ronald Whittington

This place has every thing you need, and the staff is fast and courteous

bill tomlinson

Good place to take of your lock and key needs!

Del Chapo

Very good service and good prices

Chris Evans

Very friendly and quick service

Stephen Wolfe

I came in to get a knob and deadbolt matched to the rest of my house, and I can say that their customer service was terrible. I waited 30 minutes before I was even acknowledged (the was only one other customer in the store), and once the associate finally did, he was so rude that I left. He told me my question about lock compatibility was stupid, as was getting a knob to match the others in my house. Horrible experience. I will never come back and recommend others don't either.

Paul Osterloh

Lost the keys to my Motorcycle took the ignition to them and they worked there magic got two keys cut for a great price..They have been in business way too long for non sense and games they know what they are doing and how to do it! This is the place to be for your lock or key needs..Thanks

Salena Hill

My car key literally snapped in half !! I went to every place around Columbus. You guys were the only place that could make a spare that was even better then the original copy. And it was only a few bucks. Man am I grateful for thIs place !!

Dan Carducci

Terrible customer service: I called to schedule a key change at a recently purchased home and spoke with Tom Zipf. The technician was scheduled to arrive between 10:30 and 11:00 am. At 11:45 I called the office and spoke with Tom Zipf who advised that the technician was still working on a prior job and that I was still on the schedule. At 1:15 over two hours after the technician was scheduled to arrive I called Tom Zipf and cancelled the service.

Aimee Corney

Great service and fair prices

Brenton Hill

Couldn't make my key but they were very polite and helpful.

Tara R

I brought my motorcycle ignition in to have a key made (I lost mine) and they were incredibly professional and even completed it same-day when they thought it would take them a few days! Great people and amazing service.

Dave Adams

Only place to go if you need a lock repaired or keys that work

Sarah Miter

I own an old Victorian home and one of my locks broke. I was nervous about having someone mess with my antique door, but couldn't be happier with the results! Steve was on time and very courteous. He also ended up changing the rest of my locks on my screen doors and back doors for a very affordable price! I found them based off of reviews and highly recommend them!!! I will be using them in the future for key copies and will continue business. Thank you Steve and Carl Zipf company for great, hassle free service.

Ronald Whittington

This place has every thing you need, and the staff is fast and courteous

bill tomlinson

Good place to take of your lock and key needs!

Del Chapo

Very good service and good prices

Chris Evans

Very friendly and quick service

Stephen Wolfe

I came in to get a knob and deadbolt matched to the rest of my house, and I can say that their customer service was terrible. I waited 30 minutes before I was even acknowledged (the was only one other customer in the store), and once the associate finally did, he was so rude that I left. He told me my question about lock compatibility was stupid, as was getting a knob to match the others in my house. Horrible experience. I will never come back and recommend others don't either.

Paul Osterloh

Lost the keys to my Motorcycle took the ignition to them and they worked there magic got two keys cut for a great price..They have been in business way too long for non sense and games they know what they are doing and how to do it! This is the place to be for your lock or key needs..Thanks

Salena Hill

My car key literally snapped in half !! I went to every place around Columbus. You guys were the only place that could make a spare that was even better then the original copy. And it was only a few bucks. Man am I grateful for thIs place !!

Dan Carducci

Terrible customer service: I called to schedule a key change at a recently purchased home and spoke with Tom Zipf. The technician was scheduled to arrive between 10:30 and 11:00 am. At 11:45 I called the office and spoke with Tom Zipf who advised that the technician was still working on a prior job and that I was still on the schedule. At 1:15 over two hours after the technician was scheduled to arrive I called Tom Zipf and cancelled the service.

Aimee Corney

Great service and fair prices

Brenton Hill

Couldn't make my key but they were very polite and helpful.

Tara R

I brought my motorcycle ignition in to have a key made (I lost mine) and they were incredibly professional and even completed it same-day when they thought it would take them a few days! Great people and amazing service.

Dave Adams

Only place to go if you need a lock repaired or keys that work

Sarah Miter

I own an old Victorian home and one of my locks broke. I was nervous about having someone mess with my antique door, but couldn't be happier with the results! Steve was on time and very courteous. He also ended up changing the rest of my locks on my screen doors and back doors for a very affordable price! I found them based off of reviews and highly recommend them!!! I will be using them in the future for key copies and will continue business. Thank you Steve and Carl Zipf company for great, hassle free service.

David McKenzie

I needed one key cut. Doug did it while I waited. Fast, friendly and affordable. Oh, and the new key works great!

Claire Meeks

No frills, staff aren't always eager to greet but they are good at their jobs and that's what matters. Didn't have any blanks for a motorcycle key but cut a new one with blank I provided.

Rik Weber

Always a place I go to have any Lock Service or keys made

Ian Shriver

Awesome, really helped me out. Great service and very friendly people. Thanks a million...

michael severon

I had vehicle broken into and locks damaged. I called these guys up to have locks replaced/repaired and they told me they don't do auto work. Just FYI.

Hope Momoftwins

They were the only place that could make a copy of my car key. They were fast and friendly.

Brett Doland

Lowe's no longer rekeys so they told me to go here. Brought 5 of the same locks with the master key and the new key. This would take Lowe's 5 minutes each. I have been here over two hours and this kid is still struggling. 14 other customers have come and gone. Young kid is just awkwardly giggling about it and now tells me he can't tell me how much longer it will take him. 1st and last time here.

Charlie Ranlett

My car key had a tear and a bend in it, so I went to Zipf to get a copy made before my original broke. 45 seconds after I handed him my key, he had a new one for me. Only $3.50!

Debby Kessell

Quick service

Daniel Matheny

I have used them for many in the past for high security deadbolts, safes, and re keying. Recently I had a tool box lock cylinder I needed a key for so I took it in and was out with a new key in a few minutes. The staff is knowledgeable as well as friendly. I have locksmiths closer to me but I still go to Carl Zipfs!

Howard Carter

Very knowledgeable Staff, Great to work with

David McKenzie

I needed one key cut. Doug did it while I waited. Fast, friendly and affordable. Oh, and the new key works great!

Claire Meeks

No frills, staff aren't always eager to greet but they are good at their jobs and that's what matters. Didn't have any blanks for a motorcycle key but cut a new one with blank I provided.

Rik Weber

Always a place I go to have any Lock Service or keys made

Ian Shriver

Awesome, really helped me out. Great service and very friendly people. Thanks a million...

michael severon

I had vehicle broken into and locks damaged. I called these guys up to have locks replaced/repaired and they told me they don't do auto work. Just FYI.

Hope E Brown-Twnmo

They were the only place that could make a copy of my car key. They were fast and friendly.

Brett Doland

Lowe's no longer rekeys so they told me to go here. Brought 5 of the same locks with the master key and the new key. This would take Lowe's 5 minutes each. I have been here over two hours and this kid is still struggling. 14 other customers have come and gone. Young kid is just awkwardly giggling about it and now tells me he can't tell me how much longer it will take him. 1st and last time here.

Charlie Ranlett

My car key had a tear and a bend in it, so I went to Zipf to get a copy made before my original broke. 45 seconds after I handed him my key, he had a new one for me. Only $3.50!

Debby Kessell

Quick service

Daniel Matheny

I have used them for many in the past for high security deadbolts, safes, and re keying. Recently I had a tool box lock cylinder I needed a key for so I took it in and was out with a new key in a few minutes. The staff is knowledgeable as well as friendly. I have locksmiths closer to me but I still go to Carl Zipfs!

Howard Carter

Very knowledgeable Staff, Great to work with

Teresa Zenitsky

We were very happy with this locksmith and our service man Alex. He was at our house within the hour and despite several unexpected challenges, he got us into our house and a new handle installed. A very friendly guy!!

Vincent Gillam

One stop shop

Little devil

Professional and kind

Angela Eason

Reminds me of a small town shop growing up. They always have what I want and need. If I forget to take a number they still keep my place in line. Best of all they give you a free calendar every year.

rashawn harris

I had lost my keys took glove box in on Wednesday its the following Monday and nothing. these pass few visits horrible.

Tim Haggerty

Great service although we did not use them as we needed a new chipped car key right away and they were out of the blanks for our make, they were able to refer us to another shop. The selection of keys and safes here is huge for a small shop. The staff were polite and very quick to get tho us even though there were 2 other customers before us they were able to finish with them and we were out in about 15 minutes which I think is very reasonable since the customers before us were getting keys made to. The shop is a little cluttered looking with all the displays and the safes did not have a clearly marked price tag on the models I was interested in but the staff did answer the questions I had about the models.

Yaron Zaret

Great little shop, with solid prices & excellent customer service.

Joshua Obelenus

If they dont have it, it doesnt exist. If you need any key copied, this is the place. Tons of other hardware also for maintenance personnel. I was able to find the oddball parts for our commercial glass doors.

willie Ramey

Awesome staff

Lee Wombles

Great help. Great staff

Mercy Touch

They can copy almost any key at good prices

M Yvonne Talbert

Fast, friendly, and off-street parking!

Teresa Zenitsky

We were very happy with this locksmith and our service man Alex. He was at our house within the hour and despite several unexpected challenges, he got us into our house and a new handle installed. A very friendly guy!!

Vincent Gillam

One stop shop

Little devil

Professional and kind

Angela Eason

Reminds me of a small town shop growing up. They always have what I want and need. If I forget to take a number they still keep my place in line. Best of all they give you a free calendar every year.

rashawn harris

I had lost my keys took glove box in on Wednesday its the following Monday and nothing. these pass few visits horrible.

Tim Haggerty

Great service although we did not use them as we needed a new chipped car key right away and they were out of the blanks for our make, they were able to refer us to another shop. The selection of keys and safes here is huge for a small shop. The staff were polite and very quick to get tho us even though there were 2 other customers before us they were able to finish with them and we were out in about 15 minutes which I think is very reasonable since the customers before us were getting keys made to. The shop is a little cluttered looking with all the displays and the safes did not have a clearly marked price tag on the models I was interested in but the staff did answer the questions I had about the models.

Yaron Zaret

Great little shop, with solid prices & excellent customer service.

Joshua Obelenus

If they dont have it, it doesnt exist. If you need any key copied, this is the place. Tons of other hardware also for maintenance personnel. I was able to find the oddball parts for our commercial glass doors.

willie Ramey

Awesome staff

Lee Wombles

Great help. Great staff

Mercy Touch

They can copy almost any key at good prices

David McCall

I hope this place stays in business for forever. When I was little, like 4 or 5, this was the place you got keys made. Home Depot and Lowe’s did not exist yet. I know, I’m old. Whatever. My Mom would take me here and I would play with the safes and all the locks. To this day I can honestly say this place started me on a career in engineering. Thank you Carl Zipf and thank you for your kindness to a 5 year old kid playing in your shop while his Mom got her keys made.

M Yvonne Talbert

Fast, friendly, and off-street parking!

Michael Downey

Fair price, excellent work, great service

Willie Ramey

Truly a great family business heat staff and service !!

Alan Durst

If you need anything key related. This is the place to go. I needed two ignition keys for me and my wife’s vehicles. At the dealer it would have cost us almost 600 dollars. It’s damn hard to find a place that will cut and program the keys. I got them here for under two hundred total. I know it sounds like a lot but these are ignition keys. One for a Mazda and one for a Malibu with the chips embedded and programmed into them. I had both done in about 30 minutes, programmed tested and working. Staff is friendly and the olderstyle business feel is a nice change from these cookie cutter generic new stores.

Peakbagger Bryan

Knowledgeable staff

Edward Quick

Always a bunch of professionals

John Buck

Very good, don't waste money on keys at a hardware store. These guys are the BEST.

Joshua Bartholomew

UPDATE: Upon returning to Carl Zipf, they took the keys back (we dug them out of the trash) and apologized for the miscommunication. As it turns out, another detail about the cylinder was lost in communication which they are also helping us fix with a new cylinder. ORIGINAL: I would love to give Carl Zipf a five star review because normally they do a good job. Today it was a total failure on their part, and they refused to take responsibility for it, costing us an additional $32 on a $47 job. They sold my guy a brand new handset for $115 and fifteen new keys for $32 despite his telling them to fix the tumblers in the old handset and cut fifteen new keys to it. They told him he needed a new handset, and then proceeded to cut fifteen keys to it instead of the old one he brought in. When I sent them back, I talked on the phone with the women that did the work. She insisted that my guys asked for a new handset <-lie #1, and that there was no misunderstanding because my guys knew the keys weren't keyed alike <-lie #2. I'm able to confirm lie #2 (the one that cost cost us money) because my guys were surprised to find that the keys didn't work in the other door. At the very least they could have charged us at cost for the keys. A quick Google search revealed the cost of schlage blanks at 20¢ per. That would've been $3 instead of $32, and I wouldn't have minded paying it and giving them back the mistake keys, instead of paying them profit for keys that are useless and now in the trash. Ultimately, I'm going to use Carl Zipf because they're the only pro shop in town. But I cannot trust them to work with my guys in the future. This experience shows me that they'll try to sell you new without fixing stuff, and they don't take responsibility for keys they screw up. You've been warned. Don't pay for stuff unless it's perfect, don't trust them.

Danny Bowser

Dropped cylinder and blanks on the 3rd,promised about week, 30th still no keys ,picked up my stuff,went down street ,ready within 3hrs,...

Gerris Jett

Tech is very friendly and knowledgable about keys I would definitely use his services again

Amy Hedges

Good customer service

daniel bruke

Fast and they have everything you need about kee

HouseCalls for Dogs & Cats

Great and fast service! They came to the rescue when we were locked out of our file cabinets. They saved the day for our business!

Sean Coolidge

I went in to get a motorcycle key copied. Every other place said they couldn't do it, but they made it look easy. 30 second wait, and I was out of the store in 2 minutes. Fast, pleasant, and reasonably priced! Great place

r herrold

Around forever amazing depth of stock

kathryn kozelek

Well, since you asked, I tried to use them but no one ever called me back after I left two messages over a week long period. So I went with someone else and they did a great job!

Dineen Speer

Walked in with my garage door lock, walked out with a new lock and two keys for 13.89. That's how you make my day! The place had a nice charm about it. It was like stepping back in time when the people who helped you solve a problem, knew exactly how to fix it and had the part in stock. No frils, no bells , no whistles just a few guys and old computer, and a museum of keys, parts, and locks. I am grateful! #locksmith #cbs #columbusohio #keys #locks #deadbolt

Michael Downey

Fair price, excellent work, great service

Willie Ramey

Truly a great family business heat staff and service !!

Alan Durst

If you need anything key related. This is the place to go. I needed two ignition keys for me and my wife’s vehicles. At the dealer it would have cost us almost 600 dollars. It’s damn hard to find a place that will cut and program the keys. I got them here for under two hundred total. I know it sounds like a lot but these are ignition keys. One for a Mazda and one for a Malibu with the chips embedded and programmed into them. I had both done in about 30 minutes, programmed tested and working. Staff is friendly and the olderstyle business feel is a nice change from these cookie cutter generic new stores.

Peakbagger Bryan

Knowledgeable staff

Edward Quick

Always a bunch of professionals

John Buck

Very good, don't waste money on keys at a hardware store. These guys are the BEST.

Joshua Bartholomew

UPDATE: Upon returning to Carl Zipf, they took the keys back (we dug them out of the trash) and apologized for the miscommunication. As it turns out, another detail about the cylinder was lost in communication which they are also helping us fix with a new cylinder. ORIGINAL: I would love to give Carl Zipf a five star review because normally they do a good job. Today it was a total failure on their part, and they refused to take responsibility for it, costing us an additional $32 on a $47 job. They sold my guy a brand new handset for $115 and fifteen new keys for $32 despite his telling them to fix the tumblers in the old handset and cut fifteen new keys to it. They told him he needed a new handset, and then proceeded to cut fifteen keys to it instead of the old one he brought in. When I sent them back, I talked on the phone with the women that did the work. She insisted that my guys asked for a new handset <-lie #1, and that there was no misunderstanding because my guys knew the keys weren't keyed alike <-lie #2. I'm able to confirm lie #2 (the one that cost cost us money) because my guys were surprised to find that the keys didn't work in the other door. At the very least they could have charged us at cost for the keys. A quick Google search revealed the cost of schlage blanks at 20¢ per. That would've been $3 instead of $32, and I wouldn't have minded paying it and giving them back the mistake keys, instead of paying them profit for keys that are useless and now in the trash. Ultimately, I'm going to use Carl Zipf because they're the only pro shop in town. But I cannot trust them to work with my guys in the future. This experience shows me that they'll try to sell you new without fixing stuff, and they don't take responsibility for keys they screw up. You've been warned. Don't pay for stuff unless it's perfect, don't trust them.

Danny Bowser

Dropped cylinder and blanks on the 3rd,promised about week, 30th still no keys ,picked up my stuff,went down street ,ready within 3hrs,...

Gerris Jett

Tech is very friendly and knowledgable about keys I would definitely use his services again

Amy Hedges

Good customer service

daniel bruke

Fast and they have everything you need about kee

HouseCalls for Dogs & Cats

Great and fast service! They came to the rescue when we were locked out of our file cabinets. They saved the day for our business!

Sean Coolidge

I went in to get a motorcycle key copied. Every other place said they couldn't do it, but they made it look easy. 30 second wait, and I was out of the store in 2 minutes. Fast, pleasant, and reasonably priced! Great place

r herrold

Around forever amazing depth of stock

kathryn kozelek

Well, since you asked, I tried to use them but no one ever called me back after I left two messages over a week long period. So I went with someone else and they did a great job!

Dineen Speer

Walked in with my garage door lock, walked out with a new lock and two keys for 13.89. That's how you make my day! The place had a nice charm about it. It was like stepping back in time when the people who helped you solve a problem, knew exactly how to fix it and had the part in stock. No frils, no bells , no whistles just a few guys and old computer, and a museum of keys, parts, and locks. I am grateful! #locksmith #cbs #columbusohio #keys #locks #deadbolt