Reviews of Eastway Lock & Key, Inc. (Locksmith)

Mike M

Terrific - 100% satisfied The repairman (Ben) showed up on time, was knowledgeable and polite, completed the job in less than 30 minutes, was very neat and careful with my car and charged me exactly what was quoted. I could not have asked for better service. Mike M

Tommy Brame

Had a replacement Ford key made. Very prompt and courteous service.

Crystal Redfern

Great service and communication. Would recommend.

Brad G

I used this company for all my lock issues in the past .I will no longer use this company. The technician had no experience.

Amy Hawke

Eastway Lock and Key was extremely professional and went above and beyond to service our emergency situation while we were in a real bind and out of town. Trust and Appreciate you all....

Kimmie McHugh

The staff was friendly, efficient & attentive. Great establishment!

Quiana Poe

Always reliable, responsive, knowledgeable, and professional local business. I cannot recommend highly enough.

Kenya Ford

Awesome staff and excellent service. The best in town

Tina Rabinson

Big SCAMMERS. The quote they will give you is different then what you come up at the time when the job is done. Unbelievable. Stay a way from these Scammers. I wish I can give them zero star

Joanne Hester

the entire staff is very nice and can answer about any question you have that has to do with locks, keys and safes

Kathy Fennell

Called and spoke at length with a girl who kept asking other(s) in the office if my request could be accommodated. I was very explicit in my explanation of vehicle type and desired key programming needed. After being assured Eastway Lock & Key could do the job I scheduled an appointment. The morning of the appointment, I was onsite waiting for Eastway to arrive. NO Eastway. I finally called to ask where the tech was and was told they left me a message that morning cancelling the appointment. Apparently the girl and everyone in the office she consulted lied about the company's ability to program the keys. The message stated the tech said he couldn't program the keys. Why wasn't the tech consulted to begin with? I lost days waiting for the appointment date to arrive. What a poor business model. If you don't know if the tech can do the work, tell me that, ask the tech and call me back. I will never call Eastway again. What a bunch of jackalopes.

The Cole Group

My ex-Wife was able to trick the installer into giving her illegal access to my house. Installer Tracey Willson didn’t do a good enough job of confirming whether she was allowed in the house or not and now I have a huge problem that could have been averted if he’d done more work to find out who she was. He simply let her in. I would never recommend this company to anyone! I recommend you stay far away from this company!

Laura Deakin

I called ahead to ask how much it would cost to rekey a lock to match another if I brought both locks in to the store. They told me $12.50. I had assumed that since I ordered the locks online that they were keyed differently and didn't check, which is why my rating is two stars instead of one. They assumed that I meant I wanted all the locks rekeyed even though all I asked for was for both the locks to be keyed the same. When I was charged $60 and explained that it wasn't what I had asked for, all they said was sorry. I'm incredibly pissed about the whole thing. A little communication on their end would have kept this whole thing from happening.

Shayne Regnery

Contacted Eastway Lock and Key to replace the deadbolts and doorknobs at my home. The gentlemen who scheduled my appointment informed me that they could re-key my existing hardware which would save me a lot of money. Jack came out today and quickly and professionally handled the job for me. Eastway was recommended to me by my sister and I will surely recommend Eastway to my colleagues and friends in Charlotte.

Chance Rucker

Very pleased with the work that was done.

Henry Bostic

The locks on my pickup truck tool boxes were not working, Took truck in this morning and 30 minutes later, I left a very happy customer. We've used Eastway several times over the years with excellent results. Topnotch organization with great people, Technician Fields especially!.

Matthew Kirkland

Jack "the shop guy" was very helpful. Highly recommend. They will be getting all my return business.

Walter Kimball

Always a great place to go to get something rekeyed and anything to do with a locksmith but boy the prices have gone up

James Walker

Must be a change in ownership. Been trying for 3 days to get someone to respond to me for a small job. Either too busy or don’t care. A least a return phone call is not asking too much. Moved on to a locksmith that appreciates new business.

Charnette W

I use to recommend this company. But I realized and heard bad things about the people that work here. I was quoted a price over the phone and when I came in they changed the price by $35.00 more. They are the highest in Charlotte with some Customers. For now on I will be going to Loc Doc of Charlotte . Very Racist people !

Brandy Curry

Eastway lock is the only company that I trust to make my car, home or work keys!!! I've been using them for years and will continue to. They are extremely professional as well as great people. I recommend everyone to use them always. Keep Up The Awesome Job!!!

Marquis Mcguire

My experience at eastway lock and key was excellent. From the time i walked in to the time i left was treated with great customer service and the resolved my problem quickly. I would recommend them to everyone

Tim Thomas

Great prices programming newer cars with chips. They are much cheaper than going to the dealership

Lorraine M H

I went for duplicate car key for my 2014 Ford Escape. The receptionist was super friendly and Miro, the owner was professional and nice. Key works great. He also helped me figure out how to connect my phone to bluetooth gps when the sales person at Ford couldn't. They also have the cutest house keys I haven't seen other places.

Lionel Simpson

Great customer service! I’ve been using Eastway for years and will continue for all my locksmith needs.

Viision X

Great experience getting service from these guys.

Jeffrey Andrews

Helpful, friendly, and reasonably priced. Most importantly though, make keys that work waaaay better than the ones you'll get at the big box hardware stores. Also can make old motorcycle and car keys. I won't go anywhere else.

Joshua Hackney

I’ve used Eastway Lock and Key for the last 20 years and feel that their customer service and work has always exceeded my expectations. Most recently I had a home alarm issue which they promptly sent someone later that day to fix. Thank you

Ink Floyd

Got great service today. The guys on staff took the time needed to find and cut an obscure key for me today. I wouldn't have trusted it w/ anyone else. Thank you!

Larry Shaheen

Woman that waited on me was rude. Charged $3 a key for 10 of the same key, which is more than twice anyplace else. Made a trip there because service and prices were good previously but won't go back again.

Patrick Markham

Great service. Technician (Jeff) was very helpful and etc. Thanks

Rachael G

Can’t come to calls because the company car is broken down. Won’t recommend another locksmith. Would give zero stars if possible.

Brandon Smith

Greatest locksmith workers you'll ever meet.

John T

I have used and recommended Eastway Lock for years, and never had a problem. I was told years ago that they were the epitome of service, and the prices weren't the lowest, but you get what you pay for. (normally). Simple problem with my front door lock has now cost $225 and 5 visits over 2 months. Visit 1- the "locksmith" said it didn't need repair, charged me a service call and left. Visit 2- came back same day after I complained and installed a cam, charged me again... Visit 3- Still not working, came and changed another part, charged again. Visit 4- The door handle fell off!!! No charge this time! Yay!! Visit 5- More parts changed, they insist it's fixed now. No Charge, but good Lord. I'll keep you folks posted....

Brittany Cutter

I called the location to confirm something with my account and the gentleman was very friendly and helpful to get me an answer. I went into the location to have keys made and everyone had awesome customer service!

Chad Keraga

I called this company and asked them to install a Core for an exterior door. They told me they would be out right away. It took 3 weeks and and a phone call every week to get them to come out. When they did they installed a core and left. The core was not correctly keyed so I have no way of opening the door. I would highly not recommend this company.

Ben smith

One of the best locksmiths in the area, I go there when I need copies of my keys.

Alisha Tomlinson

I get a lot of keys made here for my business and they never fail to work perfectly. They also have key ring accessories that help me organize my ring. They are always super nice.

Bruce Becker

They are Charlotte’s best locksmith. They do service calls which saved me! Very happy with them.

Stafford Cassell

Wes was amazing He was very professional and nice. He fixed everything way more quickly than I expected, and we feel much safer now!

Channy P

Very professional. I received really great service today. The location was about 30 minutes away from me but totally worth the drive. Spend your money here.

Kaylah Ford

Nice and efficient service. The woman that works there, Amanda, is AMAZING!!

Travis Ford

My experience with Eastway Lock & Key was terrific. From the initial reception of my phone call in, to the timely, efficient, and professional manner the serviceman arrived to result my issue. My family is forever greatful, and we would encourage anyway to take their keying needs to them!

Ernie C

I took my Kawasaki Motorcycle key to AKM Locksmith on Monroe Rd to have a copy made. They indicated it was a really difficult key to copy and wanted $45 with me providing the blank. So I declined and took my blank and master to Eastway. They made a perfect copy and charged me $4. They will get my repeat business.

Marie Davis

***IMPORTANT (delayed edit to my original comment): I want to let everyone know that the owner called me right away and explained that my issue was a very isolated situation and completely not the way they do business. He was extremely concerned, apologetic and very professional. HE RESOLVED THE PROBLEM RIGHT AWAY and that is good business practice! We are very satisfied with Eastway Lock & Key and work the technician did. We have used them for 25+ years and continue to refer them to our friends, family and neighbors.

Anthony Vattimo

I come to Eastway Lock And Key with all my building needs. They have an expertise that can't be beaten.

Bev W

Great company for any of your security needs. Everyone I've dealt with including Daniel, Michael, and Jimmy have done excellent work for me. They conduct their business in a very timely and professional manner. Highly recommend Eastway Lock & Key for all of your security needs.

Randy Hutchens

A very professional place to get your keys and locks and safes. I work for a dealer and we use these guys all the time.