I had set up an appt with Josh the day before, to have a key made and they give a window of time, so i asked if they would call first to let me know when they were on their way and he said yes. But, he never said that I had to answer the phone or they would not come. I had an extremely important dearly personal family mtg to lead and i was in the shower getting ready when he called. Had i known that they do not come if you do not answer i would have kept the phone with me. I was shocked and left in a very unfortunate situation and i was trying to figure out what to do. He said he would give me another number, but instead- he just hung up on me, because i started to cry- excuse me, i had already been crying for a few days due to this family situation at hand and it just opened up the flood gates. He told me to quit crying and then hung up on me- really? When i called back to get the number- he hung up on me again. Seriously? I am a very kind and caring person, i am also a therapist- and that kind of behavior is a sign of major issues. It is abusive. No one should be treated that way. Luckily Pop-a-Lock is saving the day! AND for the same price- plus, the guy Jeff is super nice! I would like Josh to apologize, if he is a responsible, caring business man, he will. I was really hurt, bc i have a need for making this family situation be a beautiful memory. I will let you know.