Reviews of Brookline Lock Company (Locksmith)

Joshua Rifkin

I own a residential buildings in Dorchester and I use Brookline Lock Company for all my properties. They are always very professional and get the job done!

Peter Mahony

Great place, wonderful staff, very knowledgeable!!!!

Anna Avola

Service poor and found them very expensive!

Jacob Schwartz

would recommend. They have everything I need and a helpful staff. 5 STARS

Tricia. Stephens

Helpful

Evan Lustig

ABSOLUTELY AMAZING COMPANY! After accidentally slamming my door I broke the lock to my apartment and was trapped inside. I was in a rush to get to a meeting and didn't know who to turn too. Brookline lock popped up on my google search, and when I called said "No worries we will be right over". They showed up almost instantaneously, fixed the issue even quicker, and upgraded my locks to make my apartment more secure. Even better they charged a fair rate, and didn't take advantage of this desperate situation. I will only call Brookline because they care about the everyday person.

Daniel H

I highly recommend Brookline Lock!!! I was in search of a Locksmith that could install door hardware on a multifamily building I own in Newton. I was amazed with how friendly and knowledgeable the team at Brookline Lock was. The finished product was beyond what I could have ever expected! The quick turnaround coupled with the most experienced and knowledgeable locksmiths I have ever worked with makes one thing very clear - I will come here for all of my future door hardware needs and highly recommended Brookline Lock.

Manank Valand

Duplicate key from here didn't work for me.

Peter Sarmanian

Very friendly and helpful staff, I was in and out with 2 new sets of keys, rings, and tags within 10 minutes. I will be back!

Jesse Ribeiro

Bom nunca fui mas espero de coracao que um dia eu possa ir e trabalhar com voces

Michael Goldstein

Staff was very friendly, knowledgeable, and committed to my project. When they had to come to my buildings, they showed up on-time and got the job done efficiently. Would definitely recommend them to tenants & landlords alike. Thanks Brookline Lock!

Morgan Maeder

Horrible. We went in and they were very helpful with picking out new locks to be installed in our house and made an appointment for them to do so. Appointment time rolls around and no one shows up. We called and they have no idea what we are talking about but send someone out. They don't even bring with them the locks that we had picked out and are completely unhelpful and unapologetic.

Elizabeth L

Excellent knowledge level, friendly, personable, truly trying to help - not going to push to make a sale if product is not right.

Christine Boudreau

Not good- had to go back to him twice and my key still doesn't work. $117 service charge if they come to your place to help you. Ridiculous.

Best Dad

They said he would arrive between 9 - 10 am this morning. Didn't happen! I called and they said someone would get back to me. After 20 minutes I called again since no one returned the call. I asked for a simple ETA but they couldn't give me that. It's like they didn't care. It's 10:38 am and he's still not here. As for their work, I won't know until he comes--that will be my second post!! I simply wanted a courtesy call to let me know that he'll be late--they couldn't do that. 2nd Post: Guy arrived just short of 11:00 AM. Had the wrong apt. number, but I happened to be waiting in the lobby so was able to let him in. Finished the job in 5 minutes! It was a very simple job. I didn't have a choice in choosing this company, because I'm just a tenant, so the landlord had to call. Based on this experience, I could and would not recommend this company. Frankly, I don't mind if someone is late as long as you're made aware of that. It's like your time doesn't matter at all; we'll get there when we get there. That attitude sucks!!

Zach

They have what you need when you need it. They also have very good prices! Great helpful staff. I definitely would recommend Brookline Lock Company!

Leon Ombrello

Very poor customer service. Quoted $2.50 per key, and without letting me know, he upped the charge to $3.00 because he made them with a computer (40 keys), and didn't think the extra $20 was any big deal. On the first call, we were charged $120 just for coming to the building. We were told that if we had all the locks (5 locks) rekeyed, the $120 charge would be waived. He reduced it to $60 instead. The owner said that we had treated him badly by blaming him for the first visit failure and not picking up the keys immediately. We didn't blame him, and had no idea that we were supposed to pick up keys any sooner than the day before the work was scheduled to be done The owner was condescending and patronizing with me and two of the other owners. I recommend finding another locksmith.

mackenzie jumper

Great!

Simon Saltiel

Had to replace all the locks in my office, they showed up on time and prices were very reasonable. Would recommend to others.

Stephen Chapin

Helpful staff at a fair price