Reviews of R J Lock & Security, Inc. (Locksmith)

Wayne Homens

I had a hard to find car key and the dealer wanted way too much to duplicate. R J Lock & Security was already closed for an hour but the lights were on inside so I stopped in. The proprietor of RJ's welcomed me and quickly found the match (I had never seen so many keys on a wall). He made my key and personally checked the key himself. The cost was more than reasonable (especially compared to the dealer). The whole transaction took less than 15 minutes. I highly recommend RJ Lock & Security for quick and courteous service.

Kyle Badstibner

I stop in with internal hardware from a door that is less than ten years old. The lady behind the counter looks at it and says she's going to send a picture to someone. I figure it was a field locksmith. Within a minute or two I get an immediate and dismissive we can't help you. No explanation why. The way I see it, RJ Lock and security has one job, LOCKS! They do cut the best keys in town though so that's why I'm giving them 2 stars.

Landon Grove

Went to get a car key cut. They said no promises, no refunds. Went home, it didn't work. Biggest waste of 20 dollars ever. I will never go back. Thank you for robbing me of my hard earned money.

Troy Weaver

Very professional well trained technicians office staff was very helpful great prices recommend them highly

Butch S

Haven't found a key they can't make so far. Never had to take one back and I've had quite a few made.

Jinji Zhou

Fast and professional!

adi kayed

This place is a rip off I will never recommend them. They rob people flat out. 95 dollar service charge for just coming out and looking at a lock and telling you they can't fix it, these people are a joke, I don't usually review companies but there customer service is garbage too thanks for nothing

Chris Morales

Very friendly staff!

Miranda Kearns

Called to get a key extraction for my car. Was all interested in the type of car and where it was stuck till they asked where it was located. So because of where I live they’re not interested in my business. Wow.

Beth Murrow

Good service but pricey

James Langley

I went here for a replacement key for my Dodge Nitro. It was $100 cheaper than the dealer and works great!

Denny Durboraw

Friendly staff and reasonably priced

Rick Ryan

We were ready to put our house on the market. The realtor had just taken pictures, we had done lots of work to the house, etc. We just needed to give the realtor a front door key. Then we remembered – our front door key had never worked! We used the garage door or the back door, but now we needed a front door key for the realtor’s lock box. I went to R J Lock and Security in Hagerstown, Maryland. I arrived just before closing time. He figured out my old and odd door lock and got my key to work and made some spares. The price was very reasonable, too. My wife and I are grateful for R J Lock & Security. You will appreciate their expertise. Sincerely, Rick Ryan

richard cantilena

any key you ever needed

Julie Jarvis

The clerk was helpful and quick with the key service.. I was in and out

pittbullife132

If I could give them a half a star I would they are scammers and thieves. I took a safe in to get a combination for it and they said it would be 50$ then they said they couldn't get the safe open and it would be 150$ to put a combination machine and said it would take 2 weeks for the thing to work so the next day I called them up and said I found the combination and that they didn't have to use the machine they told me that they already got it open and I could come and get it the worst part about it was the combination was the same for what I paid 50$ for. I don't recommend them to anyone.

Marcus Bland

The man was very rude. He told me that the reason he wanted $150 to cut a car key that I purchased on eBay was because he had a $10,000 machine to pay for. Sorry, but a very poor business decision does not justify gauging the customer and if they walk out and you do not use the machine at all you will never pay for it!

Accurate Transmissions

My daughter lost her keys to her vehicle and we would have had to make an appointment and tow it to the dealer and leave it, etc etc. RJ Lock worked with me and came right to our house, fixed and programmed a key. They dealt with me having 200 questions and a dozen phone calls. I couldn't ask for better customer service and the price was half of the dealerships. These people are amazing!!!!! Thank you so much for all of your help and your IMMEDIATE response!!!!!

Ricky Q

The most kindest people I meet while stationed Maryland... my daughter broke a key in the doorknob... R.J. took the key out in seconds. Nice and down to earth staff. Sending a postcard once I arrive at my new duty station... Thank you so much!!!!!!!

B Herb

Excellent service, courteous and professional.

larry fox

Quick fast and good!!!!

Denny Tedrick

This business is the BEST, highly reccomend them. l called them about changing four locks at the house and within a hour they were there. Great job.

Rachel Ditto

Very helpful and knowledgeable. Lots of items in stock.

Rick Lanning

They had a blank for my old school VW Beetle. In and out in minutes. Can't beat that.

Lisa Fausey

Quick place to drop in and get a key made. They have plenty of large safes to choose from, especially gun safes!

Kyle Peterson

Good service

Michael Cox

Very knowledgeable and busy

greatPretender79 .

Made me a key for my obsolete 1959 Plymouth, it works perfectly!! I'll be back to get the other key made for it.

Todd Fish

Incredibly helpful and wonderful shop, with down to earth friendly employees. Any type of key you have and need they can cut it. Better the big box stores. Bonus: They also rent tracks and Dolly's for moving.

Jessica Hash

They called us a few days before our move, asked if we wanted a smaller truck. My boyfriend told them no, we wanted the 16ft, we had reserved it for a reason. We only wanted to make one trip. The day of our move they didn't have our truck! Offered a smaller one with free milage. We went with another company.

Bryan McCleary

The staff were knowledgeable and helpful. Had a key made to order and I also picked up a few key tips I never knew.

Cynthia Hilton

Great service, friendly, acommodating staff.

Sandy Curtis

Great service! Fast!

Casey Stone

Great service. Came out quickly, polite, finished the job quickly. Def will recommend

Sandy VanReenen

My company had an immediate need to have our building locks changed. I called J. R. Lock & Security and within 40 minutes Tre Helms arrived and had the job done. He was very friendly and extremely knowledgeable and professional. I would HIGHLY recommend this company for your lock needs.

Steven Small

Had a Lazer cut key that was lost. RJ Lock was able to cut me two new keys at a much more reasonable price then the dealership and no hassle like the dealership gave me.

Josh Getridge

Fast and good service

Joe Sommers

Very friendly and outstanding duplicateing keys I had a key that was broke in half and they duplicated it perfectly for five bucks unbelievable

Manny's

Great relax environment to shop I love the staff