Reviews of Locksmith Heroes Inc (Locksmith)

Chris Riffle

Super quick, friendly, and all around prefect service......

Jenny Walker

Friday, my car key was stolen, and my car was broken into. I needed a key that would start my car. I spoke to, Steve, over the phone, and explained the situation. He said he had the key in stock. So, he sent a guy out to me. The key he had did not work. The guy then calls Steve, and chats with him. After the chat, the guy sits in his van for awhile. I thought he was searching for the right key. He comes back, and the key unlocks my already open doors, but does not work to start my car. I tell him again I don't need that key, because it does not start my car. He says, "how about you pay me $70, because I already made this key." I told him again I need a key to start my car. He steps aside and calls his manager again. Comes back and say, " I'm sorry I have to make you pay for this key. It's $135. I don't own this company, and can't leave until you pay." I'm a 28 year old single woman, who lives in a small camper. I dont make a lot of money. Mo of the time just making it pay check to pay check. I had $150 to my name to last me until my next pay check. I work hard. I'm kind hearted. These people I feel like took advantage of a young woman alone. I paid for the key, because I felt like I had no choice. When he tried to hand he the key. I told him one last time "thats not the key I needed." He left me crying on my doorstep, and took money for a service I did not ask for. If you can go anywhere for a service they provide, I strongly suggest it. Response to their post: I was quoted for a key that would start my car. 135, yes. The key they wanted to give me did not start my car. I did not throw the key. I never even touched it. They only made one trip to me.The guy said it was a chipped key and made me pay 135 and it did not start my car. The words $200 were never spoken to me.This guy even went as far texting me to get this review changed. I posted a picture of our texts, and he deleted.

Tina Saint

I had an extra key made for my daughter's car before she left for college. When they completed the job, I was charged DOUBLE what I was quoted. The key hung in her safe at school for 6 months, and when the battery died in her factory issued key, she switched over to the key we had made. The housing immediately started to separate, and within a week of use completely fell apart. I called Locksmith Hereos to see if they could put the programed part into a new casing for me and was treated VERY rudely!!! They said they DO NOT issue ANY type of warranty, and basically I was out of luck after paying $200 for a key. Stay FAR AWAY from this company!!

LSX F-BODY NATION

My experience with this company is not done yet. We had acouple of problems which could just be miscommunication on my part also. Update: all went well as planned. He kept his word came back with the correct key when it came in as he said he would.

Gayle Herndon

Daughter lost fob to her Infiniti over the weekend, Saturday afternoon. By the time we assessed the situation most all locksmiths had quit for the day. No one wants to work on weekends, me either. Called around on Sunday in desperation, talked with Tim with Airborne Locksmith. He did not have a fob, but gave me excellent advice. Told me to try Locksmith Heroes, so I got in touch with Steve on Monday with Locksmith heroes, he knew exactly what I needed by the information I provided. Met me at the time we agreed to, was fast friendly and very knowledgeable. These Locksmiths are a unknown treasure. Will tell all my friends what a wonderful job they did. Next time I will know to call earlier. Thanks to everyone for your help.

Moni Bolton

Man was rude, upped the price that had been quoted earlier in the day and left me in a bind on my birthday weekend.

Gray McCraw

Steve came out on a Saturday morning to fix our broken door lock. Excellent communication before service & gave a price before coming. Even went above & beyond to fix an old door that never shut right.

Jennifer Jobe

The beginning of service and phone call was good, but owner claimed he called my Mother few times no answer. Mom said no missed calls and she carries her phone with her, funny she got my calls and everyone else's! Long story short, very rude to my Mother, and she was told to find someone else. He was even rude to me, after hearing what I had to say hung up on me! Horrible communication, and very rude! I'm sure there are good experiences, but unfortunately we didnt have a good one at all!

V. E. Love

Steve Portie/Locksmith Heroes, are truly heroes! I was visiting Shreveport last year and lost the electronic key to my Lexus, I called LH & Steve answered on a weekend & although he was out of town with his family, he promised to meet me the next day. He met me as promised & did a quick and efficient job of programming a new key. He even offered to program my spare key (which I did not have with me) the next time I was in town. He was true to his word, as a year and a half later this past weekend he made two different trips to program the spare key. I would highly recommend Locksmith Heroes/Steve Portie, he was professional, honest, friendly, and went above and beyond to help me! Vicki L. Austin, TX