Horrible Horrible service. They re-keyed and re-programmed my Volkswagon Beetle, The first time put in the wrong code car would not start they left . Called the office back, got an arrogant wokrer that said "We did all we can do, I dont know what you want us to do about your problem" .. Five minutes later Tommy called back, the technician, he then came back, He reprogrammed it again and left. After he left, I went to leave in the vehicle, THE FAN AND TRANSMISSION WERE NOT WORKING AT ALL. I CALLED THEM BACK AFTER CALLING WOUTHPOINT VOLKSWAGON AND SPEAKING TO 3 MECHANICS. THEY ALL TOLD ME THAT IT NEEDED TO BE REPROGRAMMED AND THAT IT WAS IN LIMP MODE OR SAFE MODE. (200.00) TO REPROGRAM IT.
MR BRUNSON... CALLED ME BACK AND TOLD ME IT WAS MY PROBLEM. SO NOW IM OUT $220.00 FOR THE DAMAGE THEY CAUSED ON MY CAR . MY CAR WILL NOT RUN AT ALL.
I WOULDNT USE THEM AGAIN IF MY LIFE DEPENDED ON IT, NOR WOULD I RECCOMEND ANYONE ELSE THEY ARE SCAMMERS..NOT TO MENTION THE RUDE CUSTOMER SERVICE. ..Just read the response What a lie... I told you I would call Volkswagen and have a 3 way conversation and you hung up in my face... WITH THE EXCEPTION OF TOMMYEVERYBODY THERE WAS INCREDIBLY RUDE. IN FACT WHEN I CALLED TO TELL THEM THE CAR WASNT WORKING MTR BRUNSONS RESPONSE WAS :"this is the last damn time we work on volkswagons!! II HAD TO END UP SELLING THE CAR FOR 500 BECAUSE IT WOULD COST MORE TO HAVE IT REPROGRAMMED BY VOLKSWAGON. AND JUST FOR THE RECORD, I RECORDED OUR CONVERSATION SO I KNOW EXACTLY WHAT WAS SAID. YOUR LYING ABOUT VOLKSWAGEN AND YOU KNOW IT. AS I SAID WHEN I SUGGESTED CALLING THEM ON A CONFERENCE YOU HUNG UP IN MY FACE. ALL I HAVE TO SAY IS IF YOU USE THESE UNPROFESSIONAL CLOWNS, YOUR MAKING A BIG MISTAKE. BY THE WAY I CALLED ABOUT 4 OTHER LOCKSMITHS IN THE BATON ROUGE AREA TO TELL THEM WHAT HAPPENED AND THEY ALL APOLOGIZED FOR YOU AND SAID YOU ALREADY HAD A BAD REPUTATION. ...CONSIDER YOURSELF LUCKY IM NOT FILING A LAWSUIT AGAINST YOU. I DEFINETLY HAVE GROUNDS!! AND YES I KNOW THAT BECAUSE I HAPPEN TO BE A LEGAL SECRETARY. SCAMMERS!!