Reviews of Electronic Locksmith, Inc. (Locksmith)

Valerie McGrath

We did all the locks to our condominium building on Cocoa Beach. Our owners had many questions and concerns due to the humid, salty conditions we face daily and Ken was extremely helpful in answering all concerns and helping us choose the perfect system for us. The installation process went very smoothly with very little disruption to the residents. One of the techs even came out on a Sunday to help us out of a “user error” situation. We are very happy with our new lock system, absolutely no complaints from anyone, and whenever you can get 108 families to agree on anything, you know you’ve got a winner!

Melissa Markham

Wonderful people, I called on Thursday and spoke to a couple of different people, they insured me they had the part I needed. I drove down from Jacksonville on Friday, they had everything fixed and running great on my vingcard 2800 encoder and I was back in Jacksonville in time for dinner. Super happy to build this relationship :)

Dan Nelson

Our property has been buying Tesa/Onity locks, parts, electronics, card readers... the list goes on, from this company since 2010. I’ve done 99% of the purchasing myself and I can tell you that they are top quality. If you’ve been in the service industry long enough you can tell. Even their packaging is well thought out. Well done all around guys! - Dan

V Patel

Very helpful n quick service

Top Dog

I spent several thousand on locks here and many of the mortise and front door units malfunction out of the box. Their quality control is lacking, one of the front door units I bought couldn't even be programed out of the box. To try them out I bought a couple which all worked great. My issues started happening when I bought in bulk because of their high shipping costs, thinking if I kept an inventory of items I would save money. Bad idea because I wound up paying 20-30% over their retail price due to the faulty equipment I received. Even though I just installed the locks they wouldnt offer me a warranty exchange on my last purchase since i was 4 months out and they offer a 90 day warranty which is basically useless. If the clutch is failing on the front door unit the reason is your selling faulty merchandise not because we overused the locks. The sticker seals are in place and if the door knob is slipping and the clutch is failing per your tech support then your selling faulty equip and not willing to stand by your products. My experience has been that 1 outta 4 mortise packs and 1 outta 3 door units are faulty. Buyer beware. Better off buying from Ebay, you will save 30-50% which is the way better deal. If you keep an eye out on ebay you can find stuff 50%+ cheaper then off the retail price here. Plus you cant return anything on ebay so you might as well as get the discount then buy based on a warranty that is basically useless. I wouldn't be surprised if they buy from ebay and resell with their markup.

Chris Crosier

Always a great experience. We have always purchased our lock parts from Electronic Locksmith and they have come thru every time, especially if we needed things in a pinch, they show up as expected. Great service and great inventory!

Oscar Palacio

great door locks and parts i will keep buying more door locks thank you

Philip Poindexter

I have had the opportunity to have Vision key card encoders repaired by Electronic Locksmith over the past month. They are professional in every way from the staff, to the great repairs, to the prompt turn around of the equipment. I plan on doing business with this firm in the future and have already recommend them to several other companies!