Reviews of BB Locksmith (Locksmith)

3956 Tamiami Trail N, Naples, FL 34103

Average Rating:

DESCRIPTION

We have all the feddbacks of real people like you who buy the products of BB Locksmith (Locksmith) around Florida area.

At present the firm gets a score of 4.0 stars out of 5 and this score has been based on 93 reviews.

As you can read, it has an average rating is good, and it is based on a high number of feddbacks, so we may conclude that the evaluation is quite credible. If people have bothered to leave their score when they are pleased with the business, is that it works.

As you know, we do not usually bother to put evaluations when they are correct and we usually do it only if we've had a problem or issue...

This Locksmith belongs to the category of Locksmith.

Where is BB Locksmith?

REVIEWS OF BB Locksmith IN Florida

Kerine Samuels

BB Locksmith was professional and courteous and worked with me in a very unique situation. I would totally recommend them!

All Around Locksmiths

Great company to do business with. Glad we have someone to rely on in their area.

Danny Boyd

The technician was extremely knowledgeable and offered choices to satisfy our needs.

Lindy Salvi

I have used BB Locksmith twice. Both times they have responded quickly and fixed my issues. I also had them install new locks and a keyless entry for my garage. They did a nice job.

Cindy Neader

After coming back from the beach at sunset, I accidentally locked my key fob in the trunk of my car. I could not remember the combination to unlock my car and had to call a locksmith. I was given the name of BB Locksmith and they came quickly and were able to get my car unlocked. It took a little bit of work as ,Mike said the Lincoln doors are very well sealed and hard to get past. but Mike was able to do it and cause no damage. I was very grateful for the professional care.

John M. Daly

Great people. Came out at 10 PM on a Saturday night and worked for 2 hours to get our door unlocked. I would recommend them to everyone. JMD

Brian Sullivan

Although I have not actually used a service from BB yet, I have found them to be friendly, knowledgeable, and helpful to my questions.

Jo Knoree

150$ service call it’s crazy price all other locksmith I called after told me like 40-50$ for a service call . Be awar when you called them out that’s what they gonna charge you. And they don’t come on time either.

Janice Muelller

I always receive great service when use BB Locksmith! It's the only shop I use!!

William Zylstra

Are shop uses them all the time for making keys great fast work.

Jerry Spring

Jessica Ward

The guy did a great job unlocking my bedroom door. Took him a while to unlock it but he was able too! Thank you

David Moynehan

I called BB Locksmith when we bought our home in Bonita Springs. We wanted the locks re-keyed, a couple of sticky ones fixed, some other security enhancements done, and extra security locks put on all sliding doors. They came promptly when promised, and did an excellent job. The technician neglected to clean up metal shavings - probably due to my distracting him with questions as he was finishing up - and I called the office to report that oversight. They sent a supervisor over almost immediately and he cleaned up everything and made sure we were fully satisfied before leaving. Every service company will have such incidents so how they handle it is all that really matters, and they were excellent.

Ed O'Brien

Very helpful! They aim to please!

Bobbi Abramowitz

Jason was a pleasure to deal with! Jason is a definite KEEPER! Extremely professional and got right down to the problem.. I will always b a customer of BB Locksmith!! They r a joy to deal with!

Kathy Marie

As a business owner, I went in to get "do not duplicate" keys to give to staff. They said do not duplicate right on the key. I told them it was for employees for my store and I didn't want the keys duplicated for obvious reasons. They understood and made the keys which cost me $80 for a small number of keys. One of my former employees went in here with the key and they made a copy...no problem or questions asked. I knew because it wasn't the original key I gave him. I called them and they said yes, they will still makes copies of do not duplicate keys!!! What's the point of getting keys from you and paying so much extra for keys that say "do not duplicate" if your just going to go and duplicate them! It's bad business and a moral and ethical issue. There are reasons people put that on a key and you need to rethink your business practices. I called several places just to see if others in town do it...no one will make it if the key is stamped do not duplicate. You are the only one I have found. I’m replying to your nasty response. You never spoke to me about any other system or explained anything. Thats a lie. You sold me no not duplicate keys at $20 each key with no explanation about any other system. And your comment about leading a horse to water....just a disgrace of business ethics and customer service. I’ve read your nasty responses to other people(even commenting on their grammar) when they had legitimate issues with your business and your responses are completely unprofessional and look poorly upon you.

Leah Marie

Our last day of vacation & we locked our keys in the condo. Mike was here within 20 minutes and had great customer service! The emergency service charge was reasonable and would highly recommend them if needed!

Nick Klein

Bill Birthright

Excellent Service. High;y knowledgeable staff. They have always gotten the job done no matter what I had asked them to accomplish. I will go out of my way to utilize their service.

Helen Mikhailova

Bob Siebold

They have been in business too long. Not customer friendly!!!

Melissa Berry

they make the keys no one will with proper Id

Sharon Garon

Devin Homan

Wayne Winton

Great service and knowledge staff! If you need safe work done or professional installation these are the people to see.

Marianne Miele

richard vigue

These are great people to do business with. They have the knowledge to solve your problems and tools and equipment they sell is high quality. I would definitely recommend them to all.

ray racette

All I can say, make sure you shop around, their prices are very high

John Vorbach

Professional service.

Mike Shandilis

Arrogant,overpriced family bussiness that lost there way

Tactical Research Weapons

Not a true 24 hour locksmith what a joke lost my keys on the run car ran over to you so I called them and said he doesn’t have access to Key codes he hast to pay some other company to get them third-party if this is the situation don’t call yourself a 24 hour locksmith

T-T Parker

My car ignition wouldn't turn with my key and I immediately went crazy and didn't know what to do! I went on Facebook looking for answers until the owner of BB Locksmith commented and offered to help me! I towed my car to her shop that same night and it was finished the next morning and the ignition is working like it never was any Complications! They replaced it with a new ignition! Thanks BB Locksmith!

Tamara Ramallo

Great service! Quick and courteous, key copied works perfectly.

Don DeFlavis

This business has been around for many years period I've had several occasions to use their services they had been satisfied.

Meryl Osse

Have been using BB Locksmith for years. They changed the locks on my home when I moved in and kept the appointment in a timely manner. They rescued me within a few minutes when I locked myself out of my house. When I go to their retail location to have keys made, they always fit the lock. All good!

william pilger

I Restore Antique safes. While in Florida I came across B B locksmith. I inquired about antique safes and found 2 very nice safes. Bill and his Daughter were very easy to deal with and incredibly helpful. They are honest and have a tremendous supply of safes. I would not hesitate to deal with them at any time. Bill Pilger

Amanda Mahland

Thank you for the fast response and fixing a door lock and closer that has been giving us issues since it was installed (by another provider). Josh was very professional and did exactly what we needed. He was working in our office building a few days later and stopped in to make sure everything was okay. That's great customer service!

Orlando Lopez

Very disappointed with the service, very poor customer an overall terrible experience. Would not recommend or use your company for future business.

Larry Day

Dishonest & "Repeat" Customer Relationship Worth Nothing. Local Contractor that have used Naples Branch Several times. Had them re-key Large Estate home 3/13/17, $492+ bill. Discovered one of the locks they provided & installed would not work with key. Technician told me it was OEM specs & Never Keyed. I made the mistake paying for re-key assuming a call to the office would be worth the credit or return of my $$$ for something that Was Not done Originally & Paid for. **I Waited but Did Not speak to Owner, instead got message thru employee that it was my problem.. Like every company in demand. Customers don't matter, always someone else.

Kathy Menelli

WE HAVE USED BB LOCKSMITH SEVERAL TIMES. THEY ALWAYS DO A GREAT, PROFESSIONAL JOB, IN A TIMELY MANNER.

Jack Martin

We have used BB before and this was a repeat call a year later. Our technician was quick and friendly. Being a repeat customer we went off an old invoice. The service call was expensive and not quoted in the original call for service. While we are happy with the service, an $89 trip charge on a call for service (not to just get a quote) was a bit excessive. In the future we will shop around before relying on past service.

Marjorie Carlson

I appreciate all the work done at my condo, as I bought it "as is" and we needed to up date and improve things in every room! I was impressed with all your team did! M. Carlson

Jayne Hudson

attention to detail is excellent, well trained staff quick service

Brad Prince

This place is First Class! Never had a key cut wrong ant the employees are very courteous. Their selection of products in stock is awesome to say the least. There are very few locksmiths in America that have more than one location or one service vehicle. These folks have multiple locations and vehicles. The other bad reviews lack all the details.....are they real reviews? or reviews from the competition?

Cami S

Made the process quick and easy. Fantastic customer service and fair prices. I would definitely recommend.

Russell Hansen

Very knowledgeable and courteous staff. I use them for all my re-key or door lock situations. Managing 100k sq ft of office space problems do occur. They have never let me down yet. Quick to respond

Meme Blitz

Jeffery Key

Vincenza Leotta

Excellent professional service a job well done

Eric Boughman

Knowledgeable; Great Service; Fast and Efficient. And a good community and corporate citizen!

Jack Greenbee

I wasn't happy with the service i got at the store you should improve the way you treating a customer. Prices are high like x2 then Home Depot. I wouldn't recommend them.

robert saalfeld

Bb locksmith is the only place I would call for a safe installation. They knew exactly how to get it installed in my house. I had several company’s come and try. But they all said it could not be done. Bb locksmith got it done right. Thank you!

Lora Singol

Joseph Bell

Fast and professional

Roberta Mcfarland

Have used this firm for 11 years. They come when you call, do the job, clean up after themselves, have nice employees, what more can you ask?

Teddy Soares

Jeff Rosenfield

Called them to fix a broken lock on a door 5 days after a storm came through the area. Broken lock had nothing to do with the storm. Was charged $962.71 to fix the lock. Was told we were in an "emergency situation" so they were double charging on the labor ($572.50) and then charging an additional $198 service call.

Jack Bradley

sheth schustrin

Terrible customer service. Called back to have an explanation about my invoice from the previous day and was laughed at over the phone by the technician who’s name was Mike who then quickly transferred me back to another service rep. Unprofessional, rude and condescending when asked to explain the invoice to me. Never will I use this company again. They have lost future business with me for sure.

josh anderson

Horrible customer services. I walked in there with a car key and I supplied the spare key to be cut. Guy very rudely said "yea I can do it for 80$". I said "80$ for a car key that I'm supplying? " yup. I turned around walked off went down the street to competitor and it was $20. They were trying to rip me off.

C J S

They will take a time out to help you. Highly recommend.

frank macher

nina de

CALL UP ASK HOW MUCH FOR INSTALLATION OF OUR OWN LOCK HE GOES 150 YA RIGHT WHY NOT A THOUSAND HE SAID HE WILL GO FOR IT PEOPLE STRP SUPPORTING THEIR GREED WE ARE NOT HIRING GREDDY CO JOIN , BOYCOTT

Donald Held

Divine Naples

Reliable locks and good prices! Satisfied with their service.

Richard DuBois

B&B Locksmith was able to cut and program a car key/fob that I brought into their shop. They charged me a quarter of what the Toyota dealer wanted. If I ever need another key made, I'm going to B&B.

John W

Always our go to service.

Richard Gawlik

I called them after losing my keys to my old car and couldn't find my spares. They quoted me a cost of $200 to replace the key using the vin# . I said that's outrageous, there response was the 2nd key would only be $8. I called a GM dealer since the car was a Saturn and they made one for $11.50. These people will rip you off.

Bob L

Why you getting one star? First you got terrible customer service. 2. Because you claming to be a legitimate locksmith business, you’re not!. You changing your prices any time. You one of the most if not the expensive (over charging) locksmith all over us. 99$ service call?! 150$ for lockout?! And I’m talking about simple locks. Don’t call no one scammer because you’re one of them. That the you pay A few $$$ to aloa doesn’t make it right to call yourself a locksmith. I will never us you again! And i hop who ever read it will not too. BTW All the reviews in the lest month as be done by her locksmith friends not by customers. Sham on you!

Lora Singold

NOT Recommended! Avoid !!

Joe Whitehead

Best Locksmith service anywhere. I served in law enforcement for 20 years and I know the team at BB Locksmith . They know what they are doing, and they are the premier locksmith company in SWFL ! I had them do jobs for me and I have heard from other customers as well. They are # 1 !

Barbara Hrebenyar

I was in process of getting a divorce and had to move my safe. They were understanding about my problem and took care of it right away.

Mike Cummings

Showed up on time and had my locks rekeyed quickly. Very nice

Frank Fiume

Great staff very attentive to your needs. Worked a miracle for me.

Michael Marcotte

Had trouble getting into our house due to a lock that failed. Professional, courteous staff were at our house quickly and took good care of us.

Dex genro

Not recommend! Over charging and terrible customer service.,

Edie Gitlin

Very professional and reliable. I would recommended them to anyone that request a locksmith. They know how to treat a customer!!! Edie G

Martin L

Linda Kerr

I find BB Locksmith professional, polished and yet friendly. I appreciate the fact they come when scheduled. I also like the fact they wear large ID badges with their picture easy to see and read. His work shirt had the name of the company and so did his truck. It's just me and my cat, so I felt safe letting him in. He also had an easy lock for a slider. They fixed my door lock so it's smooth as silk now. I'm so sick of fighting with that thing! No more, though. I'd call them again if I needed them. I put their number in my phone.

Bo

I have used B&B for years- whenever I need an expert locksmith. They are responsive whether an emergency or not. Also, very helpful in suggesting security measures like a special sliding glass door lock fo my home.

Michael Silverstein

Skillful Easy to work with Dependable

travis mullins

The service I got from BB locksmith was terrific they treated me with such great respect and were very helpful. I must say that BB locksmith is a great company.

Marilyn Romeo

Jack Fredrick

Ken was very friendly and easy to converse with. He was on time and did a fantastic job.

Michael Lucas

Excellent fast service. will use again if need be.

Geordie Askrigg

Ive been a client with BB locksmith for a few tears now and locked myself out of the house and like they came to my rescue like usual when needed. The prices are extremely affordable and has very quick service as well.

Julie Golan

I had the honor of learning from the team at BB. Our group took classes with them at a week long convention. When a company teaches with heart and kindness, you instantly can understand why their business is a success. Highest level of knowledge in the field, classy characters and a strong moral compass. Proud to have trained with BB. Thanks!

Max Price

Disgusting Company do not go to these people Horrible Service WAY over Priced, Horrible Customer Service and Wow is the Owner a Horrible person walked in hearing him scream at his Employees i walked right out truly truly Disgusting... Do not know how these disgusting people have been around this long...

Joe Karaganis

Rainer Filthaut

chrisandyvette

I am just getting around to writing a review after using BB for 10 or so years for home and business. I have found the service to be excellent through the years and I have learned a lot. Like any good service company, BB has several times saved me money with good advice and by my not buying the wrong thing the first time, only to buy the right thing afterward. We used them again with our move to our new store location. Chris Boland Naples Outfityers Naples Kayak Company Everglades Kayak Company

Kit Scheessele

Linda Byrd

I had a lot of problems with a push code lock. They worked with me until things were made right. I was very grateful because it was an expensive lock

Business Hours of BB Locksmith in Florida

SUNDAY
OPEN 24 HOURS
MONDAY
OPEN 24 HOURS
TUESDAY
OPEN 24 HOURS
WEDNESDAY
OPEN 24 HOURS
THURSDAY
OPEN 24 HOURS
FRIDAY
OPEN 24 HOURS
SATURDAY
OPEN 24 HOURS

PHONE & WEBPAGE

BB Locksmith en Florida
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