Reviews of Pop-A-Lock Philadelphia (Locksmith)

Michael Marschean

These guys are the best. Great on the phone. Showed up exactly when they said they would. The price I was quoted the day before through AAA was $200 more, the guy wasn't sure he could replace the key, and after 2 1/2 hours of waiting I gave up, rented a car, and called Pop-A-Lock. Pop-A-Lock was Polite, Courteous, and Professional. I'm recommending them to everyone. They are Awesome.

Deryl Bates Jr

My tech Bill was very proficient and professional. Service was well above expectation, punctual and percise, no mess ups or redos (recutting of keys). He was very easy to talk to and explained the procedure as if he wrote the book himself. Highly recommend this company. Best part, he was available on a Sunday.

Alvin Smith

Did not work on safes

Kelly Swain

This company is the best!!! My car key fob stopped working. Dan was very thorough he checked all of my extra keys to see which one he could use to reprogram. AND he arrived within 30 minutes of my call. Definitely adding this company to my contacts and sharing with all my friends!!!

Rhiannon Davis

I locked my keys in my car today in the Whole Foods parking lot and found this service online. They came out pretty quickly, had my car opened even quicker and had me on my way! Friendly, professional and fast the perfect end to a less than perfect scenario! I would highly recommend!

350Baloo

My service was fast and on point. I really appreciated Pop a Lock coming out on such short notice I really didn't think I would make it in to work but I was able to because of this great service.

Charles Guarinus

Came out at 3 o'clock in the morning on New Year's Eve. Wouldn't recommend anyone but Pop a' Lock. Guy's a champion.

paulie nyc

Bill was quick to respond , and provided both excellent service as well as a great price compared to all other estimates I've gotten .

Michele Mills

Excellent customer service ! Affordable prices !

Jeanna Tucker

Great experience, they came out fast. I needed a key programmed to my car, it was affordable and they were done in about 15 mins couldn't have asked for better service!

SoFortunate Travel LLC

This company is so awesome! I called at 430, they arrived at 5. I locked my key fob in my car. He unlocked my car and I recovered my key. I also had a 2nd key fob where the battery was dead. He showed me how I can still use the dead key fob to start my car and he replaced the battery with no extra charges. The price was reasonable as well

Dean Cafiero

Always on time, great prices. They cut a lot if keys for our Dealerships.

Steven Creamer

Many months ago, (I know, I suck at writing timely reviews) Shane came to my location (SUPER CONVENIENT) and installed security locks on my work truck. He did a great job and at a fair price. There were a few obstacles to the installation but they were handled wonderfully. The locks they provided were high quality and still perform flawlessly. Luckily, for me anyway, I don't interact with locksmiths all that much but as long as they offer the service/s I require, they'll be my go to shop.

mike garruto

Did a great job at a fair price

David Emanuel

Locked my keys In my car, and called this company. Bill answered, quoted me $65 on the phone, and told me to text him my location. He couldn’t give me an ETA, but arrived in under 30 mins, and unlocked my door in less than 2 mins. Thanks Bill!

Moustapha Toure

A bit of a wait, but traffic... Rush hour... No harm no foul. Guy was courteous seemed knowledgeable and pretty quick to get my beamer opened, most importantly they double and triple check before opening so as to make sure vehicle belongs to you, I liked that. Hope I never need you again, if I do, I have you guys on speedial.

Matt Frei

I have had to utilize Pop-A-Lock's service twice in just a short few days due to a faulty autolock feature. Bill Mercer has been nothing short of professional and amazing. Not only was he professional, he gave accurate timing and called when he unfortunately hit some traffic to let me know of the delay. He was kind and understanding and assisted me without hesitation. Great, quick service for a reasonable price. Thanks again Bill! - Matt

patrica Abu

I loved them there where on time and I got my key made in less than 30 minutes.

Wanda Hernandez

Dan is the man. So is bill. Called these guys Dan came next day with my key fob, programmed it in less than 30 mins. I’m so grateful my husband didn’t have to deal with anyone else but this company because every other company didn’t know what product we needed and we’re way too overpriced and rude. Overall I’m satisfied with the politeness and good job From Dan and Bill. Definitely recommend these guys for anyone who asks. Thank you and god bless

AT&T Slayton

Fast and friendly service! Best Rates’s IN THE CITY!

Jeffrey Pesini

I had the need to use this service twice this fall. One for a general maintenance issue for my car locks and one after a vandalism of the same vehicle. Bill was my service technician for the general maintenance issue and he was very professional. He took the time to explain the problem I was having and resolved the issue. Dan was the service technician for the second issue that involved vandalism. He went above and beyond to resolve this issue which allowed me not to have to make an additional trip to a body shop to have the work completed. Both of these service appointments were completed at my place of employment and they were very accommodating. Will use them in the future involving locksmith issues and would highly recommend. Thanks guys.

Lisa Leary

Bill was totally Amazing!! I was very excited and very pleased with the level of professionalism and fast service and compassion that was shown to me in my time of need. Bill did a great job and he got me up and running!! Thank you so much, if anyone is looking for a lock smith in Philadelphia!! Call Pop a lock!! Thank you! Take Care!

afrobiker97

I spoke with Bill on the phone. Very friendly and pleasant. Listened to me describe my situation patiently. Bill offered a viable solution to help me. Promised to call back and did. Put me touch with Shane who was more than helpful and accommodating. Took care of my needs and explained everything. I was on my way in no time at all. I would highly recommend this business!

Josh Lerman

Quick and convenient service really helped in a bind!!

Ryan Alcorn

Bill answered quickly, arrived when he said he would and replaced our locks for a fair rate. I couldn't ask for much more from a locksmith.

James Hoffmann

Would have given 5 starts but I had to call around the time our appointment window was ending because nobody had shown up. They didn't have my contact info and forgot when the appointment was - an honest mistake but none the less they didn't show on time. When they arrived they were awesome and did a great job ! Very professional and honest . Would still recommend

Lauran Sadler Snyder

Where do I begin...Sunday morning and walk outside in pajamas and realize we locked ourselves out...I called another company that came up in a Google search and was patched through a call center then routed to another man with a NY exchange and deep accent. I was told $15 and then then an escalated fee based on the type of lock we had on our door. This could have been a very expensive lockout and there was no set price. This made me uncomfortable but I requested the call anyway because we were outside in out bed clothes and something in my gut told me to redo my search and call the Pop-A-Lock like I originally searched. I got a gentleman, after one ring, that answered and gave me a clear answer and set price. He came out within 20 minutes and began working on the door. To our surprise, the cylinder on the door apparently was installed upside down and the Pop-A-Lock gentleman stayed on the task for over an hour trying to get our awkward lock opened. He kept his cool and was very pleasant and professional. We are in the house and will have this number on speed dial in the event that we EVER get locked out of ANYTHING again. On a side note - the first company that I called came anyway, even though I had called and canceled and when I told him we got in he drove off irritated (even though I called) then I received a call from their dispatch center asking me if I really got in my house...I am SO happy I did not have them open our door - I have a feeling, with the issues we had with the lock, we would have been out a ton of money due to the lock being installed upside down. So happy I went with Pop-A-Lock instead! Thank you so much for all of your help, Pop-a-Lock, you saved our Sunday!

Nick Wilson

Bill is hands down one of the nicest, genuine, and honest guys I've ever done business with. We ended up losing our keys to an older vehicle while out mountain biking, and Bill told us upfront that he was a ways away on another job, and we'd probably be able to get someone else out there sooner. Long story short, 5 hours and two no-shows later from other locksmiths, I called Bill back and he quickly agreed to rush over late at night to get us out of the predicament we were in. He has a PhD in chemistry and practiced law, and is simply taking a break to try something new, which truly makes him stand out and well above from the rest of the locksmiths in Philly that have no problem stringing you along for 4+ hours while promising to be there in '15 minutes'.

Nathan Thompson

The battery in my old truck died and my keys wouldn't turn in the door locks. Called Bill, and an hour later he was at my door. He cut me 2 new keys for the door locks that no longer matched my worn keys and answered all my questions. I found the pricing to be quite reasonable. Very professional & polite. Thanks Bill!

Khalil

After my unhelpful experience with their technician that I dismissed after quoting me a price that was 4 times what was quoted on the phone I received 2 phone calls. One person trying to explain the quote and the other was just rude. I picked up and he said "You left a rambling message can I help you with something?" Customer service is better at fed ex, ups, kinkos.....You get my point

deborah perretta

Excellent service, Dan was so courteous and professional and was able to get my car open without any damage for a very reasonable price. Stuck in a Philadelphia parking garage alone with no phone was frightening at best - so glad Pop-A-Lock was recommended!!

Fred Feoli

Fantastic service

Lydia Hill

Was locked out my apartment all day. Went to work and when I got off, I called numerous of locksmiths around 12:30 am into 5:00 am. Dan was the only one who answered my prayers. I sat in my apartment complex building for 4 hours wishing and praying to God someone would let me in my apartment. I had sleep and work on my mind for today. Long story short he had the most reasonable price, good customer service and was very sweet. He got me in my apartment in 2 mins. I will refer him to everyone I know. Thanks Dan

chandler wolf

The prices were fair. The locksmith changed three locks. Only complaint he did arrive about fifteen minutes late.

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Friendly, quick and cheaper than anyone else to unlock my car. Thy provided updates on arrival time due to inclement weather and called once on site.

Brian Bennett

Professional, efficient and effective. Pop-A-Lock performed service at my home on 2 occasions. They do the job right the first time! My go to choice for locksmiths. I highly recommend Pop-A-Lock for all your locksmith needs.

Jason H

My wife broke her key in the door lock. I called pop a lock and Dan answered the phone. He gave me a quote and eta over the phone. When he arrived he was friendly and quick. He answered all of our questions, and gave me some business cards in case I need his service again. Great prices & outstanding customer service.

Amelia Duffy-Tumasz

Very professional and good work with reasonable prices! We had three locks to change in an older house, and Bill did a great job, including ordering an unusual part and following up to install in a timely manner. I would highly recommend this locksmith!

Jennifer Sherman

Excellent service. We arranged to meet them and they were very prompt. If I ever need to use someone again I would call them first.