I wasted my WHOLE day waiting for them to show up, and they never did. I should have given up on them when they left us hanging the night before...
We needed a new transponder key programmed for our car because the chip on our key died and the security system was locking us out, not letting us start the car.
We went down the list of locksmiths last night, and Open Door Locksmith quoted us the best price, so we called them back to come out. They said that they would call back and schedule a time to come out. When they didn't call back after an hour, we tried calling them. Multiple times. They ignored our calls.
This morning we called again, because we didn't want to pay what the other companies quoted. The man apologized and said that his son was the one who didn't return the call last night, and that he could come out at 2:00 today.
2:00 rolled around, no locksmith... Called at 2:10 and was told that he was not far away finishing up at another job, then coming to us.
4:00, still no locksmith. I called and he apolgized again, saying that he "got himself into a mess" with the car he was working on. He sounded exasperated and genuinely apologetic. I asked him if he was still coming, and he assured me that he was.
6:00, no locksmith. So I call and he doesn't answer. My husband calls from his phone - no answer. We call a couple more times and it's obvious that our calls are being ignored.
7:00, called Pop A Lock. They showed up by 8:00, and by 9:00, I had a brand new working car key in my hand. $70 more than Open Door Locksmith, but at least they showed up!
This is absolutely no way to run a business or treat customers! To just leave someone hanging - TWICE! Neither my husband nor I were anything but polite, patient and understanding when talking to this man. The least he could have done was shown the same respect in return.