Reviews of Opportunities Credit Union (Loan Agency)

Speaking Volumes

the best bank ever...!

Lauren Sweeney

I have had an account with this bank for over a year. I switched my account from another bank to them, because I am in a wheelchair, and the bank is right across the driveway from me. Thought it would be safer than trying to cross East Allen street to get to TD Bank. I recently had to report my debit card as lost/stolen. I went to get a new card, and they want $20 + to replace it! Very expensive bank to use. I can understand charging for a new card if someone was a frequent flyer at losing their card, but if it has been lost or stolen, you already feel awful, and having to spend that kind of money for a new one, is ridiculous. I have been with several banks over the past 45 years, and have never had to pay for a replacement debit card. What makes it even more inconvenient, is as it nears the end of the month, there is limited money in my account, so I now need to wait until the 3rd of a month to order the new card, which then takes minimum of 10 days to get to me (The bank is right across the driveway from me). So, a month without a debit card, I now have to go in and change all my payments for rent etc. to my checking account. Once I get the card, I then have to go back and change all my payments to be used by the debit card. This bank advertises itself as a "for the people" kind of bank. "shaking my head", I say NOT! Needless to say, this is not a convenient bank, nor do I consider it to be a "for the people" kind of bank. Very disappointed and disenchanted with this bank.

critic suwal

The worst banking experience...never never ever open ur account in this branch...the cashiers are so rude...and even the bank manager doesn't know how to help the customer...if you call the bank its rarely they will pick up and if they pick up then will put you on a hold for half an hour and then will ask you what was your matter????? terminated my account.

Hidden Heroic

Too new. Too inexperienced. Not sure whether it is growing pains or the people they hire are not trained well, but every time a relatively simple question is asked, their “Tellers” cannot seem to give a straight answer, as a first response. They always have to double check and it takes forever - like forever. Then the answer is so convoluted, asking for clarification is more of a time sink! It’s frustrating. I tried my best to give them my business, but their business is supposed to be banking, and they are ill prepared to do so in a quick, efficient, and correct manner. Their WOW checking product is so elaborate (probably purchased by a vender, as opposed to being developed in-house), their customer service teller cannot answer intricate questions nor explain it clearly. If you are doing more than simple cash transactions and savings, You might want to review other nearby Credit Unions.