Reviews of Ally Financial Inc (Loan Agency)

Dan Wright

If your a fan of good customer service look elsewhere. Whatever your concern you'll get an "I'm sorry" followed by a bunch of reasons they can't help. I'd rather shoot myself in the foot then deal with them again.

Wayne Enterprises

Worst bank ever. Had account with them for almost 7 years. One day they just locked up my account. Calling them and the wait time has been more than 1 hour and still waiting.

Tomi Giamp

Had vehicle financed through ally. Paid acct in full 6/2/17 on 6/12/17 Ally deducted a payment from checking account. After 3 calls to ally they said it takes 2 weeks for payoff check to clear bank. According to automated system and website payment is noted the day of receipt. I explained the payment was not showing in history etc. Supervisor finally said I was not authorized to speak on account said when my spouse gave authorization the rep did not complete the process. Sketchy business practices to collect more interest. This company has absolutely the worst customer service. It was obvious the rep and supervisors were outsourced and not familiar what was published on website and automated system in regards to payments. This company should be investigated for fraud.

Gus Kurtz

My wait time for customer service was actually very short, every time I have called. However, the fact that I HAVE TO CALL them to apply additional principal to my payments EVERY TIME is extremely annoying! There is really no reason that the payment slip (or website if paying on line) should not accommodate this. It's obviously aimed at discouraging any additional principal payment, which is at best, a sketchy business practice. WOULD NOT consider them again for a future loan.

victor m

They have messed up my and shorted me with Cd.s on deposit and after over 20 calls to customer service I continue to be told this has been escalated to the highest levels of the company. I guess that means the janitors where they must have just thrown away my complaint, Thus filed a complaint with the Federal agency that they report to. Lets see what happens next.

Jackie Peace

This the best bank I have ever worked with in my life. Both Auto and Checking have been wonderful. If it werent for them I would be lost

Randy brandenburg

Is awsome help in any way possible

J R

Do not work with.

Molly Salazar

Is a foreign company that does not accept payments. That tries to steal your account information. Should not be trusted and avoided. Also I'm pretty sure they don't even have a real office. They are a scam.

Pratik Yarlagadda

You are screwing over 50 Youtubers that should have their $1.7 million back from the DEFY deal. You are a terrible company.

J M

There are better choices! ! I made every payment on time for The Last 5 Years. Yet they wouldn't give me another loan despite an above 700 credit rating...... Because they couldn't gouge me for a higher interest rate. .....

Rosemary Anderson

We bought a car in West Virginia and later moved to Pennsylvania. It is required that we submit our title to PENNDOT for registration.Ally auto will not send our title so that we can register the car. We have tried countless times and PENNDOT and the AAA have sent requests with no answer. This is over a period of several months. We are mystified but also now in violation of the law. No one will help us. So--don't finance your car through this company. I have to highlight one star to post or there would be nothing.

Cynthia Steed

We just bought a car and financed through this company. We decided to go with a local bank, when we went to the closing Ally charged us an additional 176.00 to pay off this loan which we didn't even owe our first payment to them yet? Called Ally and CS states its in your contract. We were never given a contract by them? The dealer said at the time of financing there were no additional fees or penalties to pay off loan early.

Sara Ann

Locked out of account more times than we can count so we can never pay online. Never even recognizes our social security number. Have to call EVERY month to make a payment and each time we are put on hold for almost an to make a simple payment. Switching banks as of today. This is a disaster. No more.

John Hahn

The worst company ever. "Did you see I wrote ever"" This joke of a company has been so incompetent that I can't tell you anything more than run away, far away from this inept group of asshats. They know nothing about 1) Loans 2) Customer service 3) How to employ competent people. Do not Use this Company. You have been warned by a very competent person. Good luck, Use your local credit union , I know I will be.

William R

Why didn’t I read the reviews before getting into business with this Horrible company? I won’t go into detail about my awful experience but suffice it to say the Devil would be less conniving in his dealing with customers. You’re better off walking to work than driving a car financed through Ally.

Michael Richmond

On June 15, I initiated a Zelle transfer in the amount of $500. The transfer failed. I contacted Ally via their online chat. I was told the $500 would be returned to me the following Monday (6/17). On 6/17, the money was not returned and so I called Ally. I was told that it would take three business days to get the money back and should be there no later than Thursday (6/20). On 6/20, the money was not there, and so I called again. I was told that the money would be returned to me no later than next Monday (6/24). On 6/24, the money was still not there. I called Ally again and was put on hold for over 40 minutes before talking to Sunday Harrison. Initially, Sunday told me that the transfer was completed and had been successfully delivered. I told Sunday to review the previous calls I had made because that was not what I was told last time. I was put on hold again. Eventually, Sunday came back and said, yes, it was an error and that the money would be returned to me. I asked her when and she told me no later than July 8. Sunday then told me "I don't have to stand here and listen to you and I will hang up on you." I still don't know if I will get the money back by July 8. I don't understand how any employee would just threaten to hang up on me. All said, Ally wasted about 8 hours of my time trying to sort everything out.

Cindy Doughty

Worst customer service ever!!!!!!!!! They first messed up appling a payment, it took me a month of constant calls to get them to fix their mistake. Then once the car was paid off, the had our DOT send them the title. In turn they say they sent it to my insurance co. (unsure why that happened) my insurance co. said they never recieved it. They ordered a duplicate because I said I wasn t paying for their error, they said it would take 4-6 weeks. I called our DOT they said 7-10 days. I called back and told Ally and after a little over 2 weeks they said oh yeah they had it. Now they said they were going to over night it Fedex. I didn t receive so I called again. They said that they don t know why but it was sent out 2 day its been 4 and still not here. No one has phone numbers to the main office. DON'T DEAL WITH THIS COMPANY.

westernewyorker

extremely unhelpful

Don s

They messed up arw account from day one. When you call there customer service number you get a call center overseas and you can not understand qhat they are saying. What happen to talking with Americans from an American company.

Gary Schwab

Did a good job for me.