Reviews of Platinum Mortgage (Loan Agency)

E H

It's been a stressful time! Although Heidi knows her stuff, the communication is atrocious! We have not yet seen or spoken with her in person. She is constantly on the road. No information on the status or timeliness of things. When something is needed, her assistant, Scott, calls to let us know. He has told us on numerous occasions that he doesn't know what he's doing and doesn't know why Heidi asks him to do those tasks. It is completely aparent that he is inept, at best. Our closing date got bumped 2 weeks and we can't even get a response from her. I will not ever be using this mortgage company again. They are unprofessional and could use a weekend seminar in customer service, at minimum!

Chris Dodson

Mike and the team at Platinum Mortgage are awesome. Third time I’ve used them, and as always, fantastic work, great communication and all around a great experience.

James Ragland

My wife and I were referred to Mike at Platinum Mortgage by some friends. Mike and his team were great to work with. The entire process could not have went better. Mike was always available to answer questions and was always giving us updates regarding our mortgage. If you are looking for a highly professional team, I recommend using Platinum Mortgage.

Joe Blow

Heidi sets a record for non-communicative customer relations, I cannot even call what she does customer service. This is my sixth mortgage in my life, and I wanted to go local this time. Boy what a mistake. If you want your house to close on time call somebody else. Heidi flat out will put in as little effort and time as possible. She will never be in her office.

Jess Rhoads

Been working with Heidi for months..... have bought and sold many house in different states. Communication is key!!! Let’s just say there wasn’t any I called and called put earnest money down only because they made it sound promising that money is gone. Was putting a lot of money down 50+ thousand dollars, and was told I couldn’t do 20 years. Paperwork was wrong twice with the numbers I was paying half of closing and so was seller. Then appraisal got bumped and I was never notified!!! Then last step I was asked for my ex husbands info (who doesn’t even live in Oregon) it is not my place to share info of another person.... horrible experience would not recommend they are middle people cut them out and go to banks on your own

Jim Wilcox

MIke is a AAA Broker to work with. He educates and coaches his clients through the entire loan process to minimize surprises and stress. He helps them into the loan program that is best for their unique situation. 31 years of working with him with NO problems.

Kelly Hg

All star team worked day and night to help us buy our dream home.

Christopher Crown

First time home buyer we got the chance to work with Mike he was so helpful from the time we needed help finishing an online application to the very end signing at the end. I would call him the Michael Jordan of Lenders thanks again.