Reviews of HPW Towne Mortgage (Loan Agency)

AJ Reid

Betsy and Paige are like friends you forgot you had when you first meet them. HPW has some amazing people working for them. Betsy Roberts (realtor) and Paige Campion (lender) are who we worked with in our tight timeframe: one month from finding a house to closing!! Not only did they do it, but they were empathetic, enthusiastic, and knowledgeable about the whole process, helping us get through a very stressful stage in our lives. I'm sure we'd still be renting without their expert assistance.

Charro Reboron

My first homebuying experience was really great and i owe it to Townebank mortgage particularly Ms. Judy Boddie. I expect a higher level of stress but Ms.Judy made it easier. She responds promptly, she is honest, knowledgeable, extends her service by referring me to her staff who is expert at a particular area that can best answer my questions. From the prequalification to final approval to closing they are always reachable. This journey came out smoothly . I will definitely refer them to my family and friends!

Nina Howard

Heather Sirgany was on top of it all! Anytime I had any questions, stupid or not. She was more than happy to answer all them. I would recommend her to everyone. My realtor even made statements that she is one of the best lenders she has worked with. Great job Heather!! Thank you for everything!! You will be called again on my next banking needs.

Gavin Bell

Doug is very knowledgeable about the home buying process which was very helpful for me as a first time home buyer. He always explained everything until I understood what was going on. He worked quickly and made sure that the whole loan process ran as smoothly as possible.

Alex Holt

Cheryl was excellent. She was responsive, understanding, caring, and professional throughout the whole process. And even with our quick closing period she was able to get everything in order and made it feel easy! We're extremely grateful for the part she played in helping us find the right house for us.

Tara Stafford

I had a Wonderful Experience with HPW and Coldwell Banker. My Husband and I thought it was Professional, Organized and a A one Experience. They went above and beyond. Do Yourself a favor and hire Professionals.

Brian King

Wonderful to work with. They were always available and quick with responses to questions and handle concerns.

Tyler Howard

Very prompt response to all calls and emails. Very knowledgeable

Julio Lopez

Chad Sloop was always available to answer any questions I had during the loan process. He helped me get the documents I needed and explained what the documents were for. I would recommend him to my family and friends.

EMS NEL

Not a good experience.

Lola Dreher

Trent with HPW Towne Mortgage was truly a life saver! He was great to work with. Trent saves us thousands of dollars and personally ensured our loan was processed without a hitch. He clearly communicated all of our options and always made himself available. If you are taking out a mortgage I highly recommend for you to call Trent Olsen.

J Richardson

When buying or refinancing a home, it’s important to have caring, honest, professionals who work hard and keep you in the loop every step of the way. My loan officer Brad Benham, and his assistant Jessica Lamb, were wonderful to work with. Our processor was also just as great. I imagine that everyone at HPWTowne Mortgage works as efficiently and carefully as these three. After speaking with and initially starting out with another lender, I am BEYOND THANKFUL that my realtor suggested Brad at HPW Towne Mortgage. He takes his career seriously, and made me feel like my loan was just as important as all others. He was always available, and answered my questions quickly. Most importantly, we closed on time! This particular branch has set the bar HIGH, but that’s how it should be.

Marshall Johnson

Christopher and his team, work with me, which is not always easy. Anytime I had questions or concerns about something they were quick to explain it to me and help me with any and all paperwork. The lawyer at the closing said he was impressed with the accuracy of the figures and calculations and said that it was rare for him to see form completed so well. They're hard work and attention to detail saved me money over the life of the loan and even got me money back at the closing.

KL Hansen

Highly recommend the firm and the broker, Mr. Bradley Benham, for superior knowledge, expertise, accessibility, courtesy, secure and clearly explained electronic communications, follow-up, and professionalism. It was a pleasure working with Mr. Benham and his team.

Lina Parra

They were wonderful.They gave me good advice and made it possible to buy my home. I couldn't be happier with the service I was given. I can't believe they made the process so easy!!!!

anita kysor

Everybody in the firm was extremely helpful. So glad, all went without any complications. My calls/texts got answered immediately Thank you

Connie L

Brad Benham was very pleasant to work with. He was very kind and professional. He provided sound advice and demonstrated that he had my best interests in mind. I would highly recommend him to anyone looking for a mortgage team of high caliber and integrity.

A C

If you want a team who is knowledgeable, down to earth, demonstrates strong work ethic and professionalism, and has your back then this is the team for you! I will refer everyone I know to them and will forever be a client! Thanks y’all for your hard work!

Deborah Baker-Sample

Great team to work with through the home mortgage process. Everyone I had contact with were quick to respond to questions and made the process go smoothly.

Melissa Terrano

Super easy to work with! Great group of people, excellent service, and very thorough. Clear, constant communication about the process, answered questions promptly and were always happy to help. Best experience!

Jamie Mangum

Very helpful and knowledgeable about the loan and process to purchasing a home especially for a first time home buyer

Shereadder Joyner

From application to closing, Brad and team were phenomenal! Very responsive and attentive to any questions I had. This was the easiest experience I could never have imagined it would be.

Karonica Nelson

Great experience working with this group. They are great communicators and will keep you posted along the way of your home buying process.

Robert Alandt

Cheryl Ellington of Town mortgage got me the loan I wanted but I didn’t know existed. The whole experience was great from the initial consultation to the closing which all happened in less than 30 days! Great, Great service!

Kevin Scott

Brad was referred to us by our realtor and we are glad we went with him and Towne Mortgage. He was always very polite, quick to respond, and patient/thorough in his explanations. I had many questions as this was my first home purchase so these attributes were especially appreciated. On top of this, he had the best rates amongst the quotes I shopped for. Overall, we were very pleased and I would not hesitate to refer Brad / Towne Mortgage to anyone local.

Tracey Chaffee

Doug Anderson and his team made this experience a great one! Everything from the application process, mortgage approval to our close was handled with care and great communication. Doug was able to address our questions and provide options based on our mortgage needs. His experience in this industry helped us to make the right choices. A true partner in throughout the buying experience. We highly recommend Doug and the HPW Towne Mortgage team!

Canady Thomas

Full disclosure. I work for HPW Midtown-Falls as the director of recruiting. Brad has been our on-site loan officer for years. I watch our agents use him over and over again. He is, in every way, just wonderful to work with. So when I made an offer on my home, there was no one else that I would even consider. From start to finish, Brad had my back. He was almost like a father to me throughout the entire process. I am proud to know that he is not only my coworker, but an outstanding loan officer!

Phillip Overpeck

Doug Anderson and Chris Busching took great care of me throughout my loan process. They also worked extremely hard to make sure I met my closing date. We had several last minute complications that were completely out of their hands, but their dedicated team made sure that those issues did not delay my closing date. I would highly recommend them to anyone looking for a home loan

Elizabeth Keyes

I had contacted other lenders requesting a pre-qualification letter for a house we wanted to buy. My husband is a veteran and even contacting known VA lenders for that letter was going to take a few days. Brad was able to get back to me within hours with one. From beginning to end, the speed and accuracy of communication was top-notch. I couldn't be any happier with my experience.

Rob Wells

Do your homework and shop around!

Lexi Piez

We worked with Cheryl Ellington in Raleigh, NC and were so happy with our mortgage process. Cheryl was expedient, kind, and very helpful. When we had questions as first time home-buyers, she took the time to make sure we got our answers. If we need to go through this process again, Cheryl at HPW Towne Mortgage will be our first call!.

Charles Kaibni

Not so good , Straight up thievery ... Too many hidden fees , very poor communication , looking for a prey... Stay away most of the reviews are bought and paid for ... Fake..

Eric Turner

Such an excellent home buying experience. Can't recommend Bradley Benham enough, especially to first time buyers. He and his assistant Kayla are both readily available to assist, and communicate very clearly and in an organized manner.

Debby Wimsatt

Brad is the ultimate professional. He responds quickly to questions and is super easy to work with!

Sarah Douglas

Chad Sloop is amazing!

Dondre Burnett

Phil was amazing, his team was so helpful and professional, communication was great. Townebank mortgage needs to be in your corner if you want things done right.

Hani Totru

Very good and professional lender, this would be very highly recommended lender for my friends or my relatives in future. One thing I hope they need to improve that is flexibility accordingly. I would give 4.5 stars overall

Jordan Craw

I feel that how a company handles more difficult customers speaks volumes about the real character and values of a company and their people. We had several circumstances which made closing on our home more time-consuming and difficult to get across the finish line than most. Phil’s team was great. They were proactive in gathering all the documents necessary to process our loan quickly, and worked to expedite the process with 3rd parties so that we could still close in a timely manner. Even though we weren't the easiest clients to work with, I felt they still valued our business and seemed to care about our family. Because of how they worked with us, I am confident that any reasonable home buyer would have a good experience working with Phil and his team.

Irma Hinton

It was a pleasure working with Ms Boddie and her team each one during their part. Ms. Boddie was very caring, concerning and encouraging and made sure the job was done on time as promised...God Bless y'all!! HPW

brenda vienrich

A great team to work with during the home buying process!

Lissett Foreman

We could not have asked more from Trent and his team. He provided a high level of service and his knowledge and expertise were valuable throughout the whole process. It was a great experience and I would recommend Trent to anyone.

Linsey Dunbar

Very helpful and walked us through the mortgage process step by step! I always got answers to my questions in a timely manner and service was excellent. Phil, Jennifer and Lynnelle were awesome!

Edward Brown

I was very satisfied with the great professionalism that Trent and the team showed us. He got us information in a timely manner . Trent made the process stress free. Good job.

Stephanie Rogers

Trent Olson helped my husband and I purchase our first home. Trent walked us through all the details and answered all of our the questions about the process. Unlike traditional banks he worked with us after normal business hours and on the weekends. This was a HUGE help when we only had time to look at houses after work and on our days off.

Michael Maduske

When I bought my first house almost 20 years ago, it was a very stressful experience. When it came time to buy another one, I was not looking forward to going through that stress all over again. Thankfully, Doug and his team made my home purchase as enjoyable as it should be. They exceeded my expectations and I recommend Doug and HPW Towne Mortgage to anyone looking to buy a home.

Tim Basnight

HPW was great to work with on our mortgage. They made the whole experience extremely easy and efficient.

Dan White

Very good experience with this firm. I felt informed every step of the way and there were no surprises. Rates were competitive and all fees were outlined specifically.

Arnice Llewellyn

Paige Campion was amazing.

Adam D

Highly recommended. Being a first time homebuyer was stressful but they did a great job walking me through the process and gave me a very good loan. Thanks again Jason!

Leah Zullig

Very personable, timely, and transparent help with getting a new mortgage. Would recommend and use again!

george tataru

Very detail oriented ,made for a smooth transaction and quick closing

Bryan Smith

Cheryl did a wonderful job taking care of us through the mortgage process. She promptly responded to all phone calls and emails. Our closing process became a little irregular, and she was there to help us find solutions to our problems. Thanks!!

Anna Ashley

Paige was amazing! Excellent service and experience!

Heather Wright

Brad truly took care of my husband and I during the loan process. We are so happy we chose him and his team to help us buy our home. He answered all of our questions, walked us through step by step and truly seemed to enjoy his job. He was patient, respectful and professional. He also responded quickly to our inquiries and provided updates throughout so we knew we were on track. I would highly recommend working with Brad to anyone purchasing a new home.

Amy Outlaw

Super easy to work with. Knowledgeable Team. Fast response and results.

Dark Sexy

Judy was very good with helping me with my first home purchase, she explained everything to the point and if I didn't get it she took the time to explain. Judy stuff spoke high about her work and they enjoyed eworkin with he so go see Judy and I promise you that you will love her... Thanks Judy

Beverley Makhubele

Ms. Judy is communicative and responsive - which was really great for my anxiety. Additionally, I got the sense that she was invested in helping me make the best (and most manageable) financial decision even when I felt myself wanting to disagree; in hindsight she kept me grounded and realistic about making making non-sustainable decisions has proven exceptionally valuable. I also feel confident that I got one of the more competitive rates for the market in its present state and my particular financial profile.

Jeffrey Willis

Susan was great. She guided us through the loan process and made sure we understood what was required of us and what each step was along the way.

Carla Adams-White

Phil, Jennifer, Lynelle, and Fatima were helpful, knowledgeable, and responsive to questions in a timely manner. They remained accessible to us throughout the entire process. I would definitely recommend Phil and his team. Outstanding group of people and excellent service!

D3monSlayer

This team is amazing and worked hard to help me get a home

Tom Scimone

Brad was a great help with the purchase of our new home

Rajesh Panicker

Excellent Experience

Michael Queen

Great team that was able to close on time when I was already behind schedule. Thanks!!

Brian Russell

We couldn't be happier with our experience! Brad walked us through each step of the process and was available whenever we had questions. He followed up with us everytime he said he would. His entire team was very responsive and quick to reach out with answers to our numerous questions. They were even able to move our closing up a few days earlier than originally planned. I feel very confident recommending Brad and his team.

Simone Noz

Jim and Lindsay were great — friendly, knowledgeable, and easy to work with!! Would highly recommend working with the Towne / HPW team (especially realtor, Kristy Becker)!!!

Josh Davis

Doug was very informative and made this process feel quick and easy with no disruptions. He responded very quickly to any question or concern I had. I would highly recommend him to anyone.

Shri Babu

Great experiance, and a very good team that did everything to make the process as painless as possible.

Brent Olson

Darrell and Deborah did an amazing job bending over backwards for me! Darrell was able to walk me through homes via video calls when I wasn’t in town! When we got in to time constraints on closing, they both fought hard to get me into our home on time!

pat mccann

HPW Towne Mortgage and Jim Schendt are the best.!!

Dallas Smith

HPW Towne Mortgage was extremely easy to work with. Their staff answered all questions promptly and thoroughly and always made me feel like more than just a customer. They have very competitive rates compared to banks and credit unions, but the customer service is the reason I chose to get my mortgage there.

Sharon Demorest

Susan and her team have all the information you need and are always available to respond to questions. I felt secure knowing they were on the job for me.

Michael Weslander

Work with Paige if you get the chance. She's knowledgable, very responsive and extremely patient when fielding questions. Good rates and all around good experience.

Lee Carter

Outstanding group of people. I enjoyed working with them through our very challenging and unique situation.