Reviews of NYU Federal Credit Union (Loan Agency)

Shelly Deen

Great diverse environment, feels coming!

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Virg Buchanan

Great experience working with the team in getting an auto loan. Radine was responsive, super helpful, and went above and beyond to make sure the experience was a seamless as possible, especially for a first-timer like myself who asked a lot of questions throughout the process. Highly recommend.

Burchell Laidley

I'm grateful for the staff who offered excellent customer services.They are always there for me when I NEED help.As long as its within the range of service the institution offered they will certainly help.Also apt to pleased,open for suggestions from the customers to improve and maintain quality service.

Kevin Finlay

It is sad that a company that has a limited number of ATM's (also with limited opening hours) would charge for ATM withdrawals at other CO-OP network ATM's. I have been a member of the NYUFCU for many years and like the fact that I can withdraw money from most McDonald's, Citibank and 7 Eleven ATM's. I recently checked my bill and saw several $1 charges for withdrawals from ATM's I have been using for years. I called NYUFCU and spoke to a representative who said that after 6 ATM withdrawals I would be charged for each additional withdrawal. I see numerous places on the website that advertise the 30,000 "surcharge free" CO-OP ATM's and no mention about the 6 withdrawal limit before I would be charged. It is sad my bank would charge me for something the owner of the ATM does not especially as NYUFCU only have 15 ATM's 4 of which are in Brooklyn and 11 in Manhattan. I spoke to the representative who gave me the usual "its in the contract" excuse. Im sure it is (as are many other gotchas). I will make adjustments accordingly but, Buyer Beware. You cannot use this as a regular debit card for withdrawals unless you plan to pay a fee after 6 withdrawals in a given month.

Fábio Dias

For the foreigners who are not used to this system: This is NOT a bank. A Credit Union seems like a bank, appears to provide most of the services of a bank, but it isn't and it doesn't. The staff is nice, so I suffered their incompetence and limited service for almost one year. My card took forever to arrive, got lost twice. One time, a card I didn't ask for arrived out of the blue. I had to carry 3 cards so maybe one of them would work. Every single time I was out of the US, it got blocked (they were duly warned beforehand of the travel), while someone used its info to buy tires in Philly (a place I never been). Since it is a small operation, my card got blocked on a Friday, I couldn't do anything until Monday. I needed to wire money to Canada, they simply didn't manage to do it. Even a domestic wire was a pain, so instead I ended up closing the account. A CU might have its uses, but for "bank use" go to a actual bank. Most banks don't charge you if you have 100-200 in the checking account. I changed to TD and I only regret not doing it sooner...

Adolf Tim

OK

Thomas Bricco

I am very pleased with the overall services that the credit union provides. I went there last year to obtain a loan and was approved within 48 hours and was able to meet one-on-one with staff to discuss the terms. The credit union definitely feels very membership oriented/driven. In addition, I am very pleased with the new website!

Nadra Lee

Waited over an hour to apply for a secured card/loan. The CEO was out and never showed. Staff did not even try to contact her and seemed confused to where she might be. I waited because I am not available during business hours per school, work, and internship. I was on campus for orientation. I had personal questions to ask before applying online and was told that only the CEO could answer them.

Michael Masters

I’ve been a member for 10 years here, and truly miss the old staff. Everyone used to care and knew your name now it's changing faces and grimaces when you expect the good ole days back. I’ve noticed that the newer office makes it quite difficult to access your funds as needed, outside of the odd business hours, and the bank’s managerial staff are distant to say the least when you need actual assistance. I would complain further about how the online banking took 2 weeks to set up properly and cost me bank fees for negligence performed on behalf of the bank, BUT it won't ever get me the money back or the respect a truly loyal member unless if you complain about the lack of all of the core values posted on the wall when you walk in the door. Run for the hills and just a fat cat banker, it's literally the same difference... This Credit Union is just rust and paint. Run for the hills while you still can.